They were quick and easy to deal with. Low wait time.. tech…read morewas very friendly. Facility was clean and pretty convenient

I rarely write negative reviews, but my experience trying to get a simple question answered was…read moreextremely frustrating. I needed to find out which Sunrise Medical Laboratories location performs a specialized laboratory test. This is not something listed clearly online, and I wanted to avoid driving from one walk-in location to another. There appears to be no effective customer service. Every phone number I found, including those listed for customer service, routed me to the billing department. The billing representatives were polite and genuinely tried to help, but they could only provide the phone numbers for individual facilities. Unfortunately, no one answered at the facilities I called. I wasn't asking for medical advice or test results, just a simple yes-or-no question: "Does your location perform this test?" Patients should not have to spend hours calling unanswered numbers or driving from place to place just to find where a test is available. The billing staff deserves credit for trying to assist. My disappointment is with the lack of accessible customer service and the inability to reach the individual laboratory locations. I hope Sunrise Medical Laboratories improves communication so patients can obtain basic information without unnecessary frustration. Your review focuses on your firsthand experience and avoids speculation, making it stronger and more credible. It also acknowledges that the billing staff was helpful while explaining the broader customer service problem.

Had a great experience at this Enzo location for my pregnancy bloodwork. There was only one other…read moreperson in the office when I walked in for a late appointment. Staff was friendly and I had no issues getting blood taken. Would absolutely return.

After having numerous billing issues with Quest(they said they did not participate, my insurance…read moresaid they did), I switched to Enzo on Union Avenue in Holbrook. The staff there are so nice and professional. I walk in as opposed to appointment, 7:30 first thing. It is a small office, but the care is wonderful. Very happy with this office.

The staff is wonderful. The place is clean. Very professional and great at setting you at easeread more

Super nice and attentive staff, made me feel comfortable & didn't hurt at all! I'll be coming here…read morefor all of my blood work from now on

Nancy S. I went to the Northwell Health Labs on 222 Middle…read moreCountry Rd in Smithtown NY, When I entered I was greeted by a nice nurse, I sat in the waiting room for about 10 minutes and was seen by a very nice & professional nurse named Yanni, she took my blood with ease, she is quite an asset to the lab industry!

I went to this location for the first time today because it's by where I live now. I was in and…read moreout in under 10 minutes and they were able to draw blood with the first stick-which never happens for me. Just wanted tp leave a review because it was a quick smooth process so don't worry if you have to go here.

I walked in with high hopes this was going to be a quick and easy visit. Unfortunately it was not a…read moregreat experience from start to finish. While the two women working were professional and friendly, they clearly needed more help. I went in the door about 5 minutes after it opened and there were already 4 people ahead of me. The door to the room where everyone was getting their blood drawn was wide open which I found odd. When it was finally my turn, I walked into that room and there was a drop of someone else's blood on the floor. Now I've never had any issue getting blood drawn before yet this time the phlebotomist needed to use both arms instead of just one. Luckily it didn't take too much longer after she switched arms and I was quickly out the door. Maybe it was just an off day for them but I can't say it will be my first lab stop from now on.

On Friday August 19, 2022 I had a four hour glucose test at the Bohemia NY location. Sirvina was…read moreamazing. She was professional, comforting, and took time to explain everything! She made the four hours go very quickly and truly put me at ease. A very good experience. Thank you!!!!!

I had to get bloodwork (specifically with Labcorp) done last minute and was in the area so I did a…read morewalk-in. The place was easy to find (look for the "Eight" on the building) and there's plenty of free parking out front. I arrived around 1:55pm on a weekday (closes at 2:30pm though which I thought was very early) and there was only one person in front of me. Check in was quick and easy on their self service tablets (2 up front) or I think you can maybe check in with the person at the counter (there wasn't anyone there when I was doing my self check in though until later). You just need to have your drivers license and health insurance ID card(s) on hand because the self service machine will scan them for the information. I didn't wait more than 5-10 minutes before being called (since there was only one person in front of me) and the phlebotomist that drew my blood was very nice and quick. Granted I am an easy stick haha. The lab was very clean and I had a great experience here: the entire process from check in, payment, and blood draw itself was quick and easy! No complaints and would return if I needed any sort of bloodwork done in the future. Just be aware of their closing times.

I have my blood drawn 3 separate times and it was very quick. I didn't have appointments so I…read moredidn't expect to be seen immediately. On my recent visit, Christine was my phlebotomist. She was friendly and professional. We had a few laughs so that the process was enjoyable. If she is the one to draw your blood, then you are in good hands.

My daughter fell and injured her ankle. We were brought in right away and x-rayed. She did indeed…read morebreak her ankle. We were splinted and home in 30 min. Told them where we were heading the next day. The orthopedic received the images and report that same evening, so when we walked into the orthopedics office the next morning everything was there and the appointment went smoothly.

The workers are the worst and have no experience on how to deal with a patient in distress. I have…read moresevere anxiety and they are the rudest staff they tell you they're gonna call you back they don't they give you their personal phone number and it's a bogus number and the person that answers the number they gave you said they never heard of that person. One of the workers name was Chris. He was the worst he . DI'd not get the job done and leave you hanging the office workers need to be trained.

The phlebotomist was great, the billing is terrible…read more The bill was over 3 times the price quoted to me in the lab, costing hundreds of dollars more, even though both prescriber and lab were in-network. They plead ignorance that the insurer wouldn't pay for one of the labs, but who else would know? Had they told me the true price ahead instead of some made up number, I would have been equipped to make an informed decision. Nor would they negotiate the cost down - the price is the price even though they don't tell you what the price is.

I can only make it here on Saturdays because this place closes at 2:30 during the week. Mornings…read moreare out of the question because my daughter needs to be dropped off at daycare. Went to this location to get containers for sampling. Return said samples and come to find out or at least what they tell me, I did sampling that was not ordered and I have to do one more sample and come back. I made a complaint and these people have no customer service skills. Rude to say the least like its my fault and not your incompetence. I actually have to call my doctor to verify what was ordered for them. They can't read or they lost my script in one day. Amazing!