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    5 years ago

    All things consisted, the service is really slow and the workers are not the nicest. Be prepared for a long wait time.

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    Quest Diagnostics

    Quest Diagnostics

    2.5
    (19 reviews)
    2.1 mi

    We have been using Quest for a number of years now, mainly for my husband's work's biometric…read morescreening each year. Recently, we have also been having our lab work from the Dr's office sent here as well. Love having it inside Randall's. Allows me to grab any needed groceries after my appointment. Waiting room is small and typically crowded. Setting appointments up online have been super easy. Oftentimes, appointments within the next day or two won't be available but since we're pretty flexible, time slots are available within 3-5 days. The staff here are amazing. I feel like they are always patient and friendly. I honestly don't know HOW the remain so patient and friendly because every time I'm here I witness patients being either rude or just plain incompetent. The phlebotomists are typically gentle. Sometimes you'll get one that hurts and leaves bruises but overall, pretty good. As for price, this place is awesome. So the main reason we have our labs sent here from Kelsey is that Kelsey's in-house lab charges about 3x as much as Quest. Last year at my physical I requested 2 additional tests. I paid around $250 extra out of pocket for my bloodwork done at Kelsey. (Yikes!) This is BECAUSE insurance only covers say, $40 towards a test. So if Kelsey charges $90 for the test, we pay the $50 difference. Same test at Quest, insurance covers the same $40 but Quest only charges say $50, so my out of pocket cost is only $10. So with the extra tests, I only paid $60 at Quest this year compared to $250 at Kelsey! Sooo, yeah. Kelsey sucks and Quest is awesome. Lastly, any issues we have had as of late have nothing to do with Quest... it's our stupid Dr.'s office (Kelsey Seybold) who repeatedly hasn't faxed our lab scripts over or left off tests, which result in hour-long wait times. Usually, if you make an appointment, it's pretty close to that time when you get in. Luckily, despite all the screw-ups from Kelsey, Quest honors our appointments and will get us in as soon as the info is faxed here. The one "observation" I have had here, since I've been here multiple times now, is that I feel like their time isn't efficiently utilized. I often see a lot of chatting and standing around. I don't know if they only have to see a certain number of patients per day and thus, don't feel the need to "churn and burn" to get more patients seen??? Just my 2-cents. All in all, super happy with Quest and will return for all our lab-work needs.

    I have cancer and my doctor sent me for lab work but quest wanted to charge me $1000. I have great…read moreinsurance but haven't met my deductible yet. Shame on them for turning me away because I didn't have $1000. This is serious not a check for something like cholesterol.

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    Alliance MRI - Pearland

    Alliance MRI - Pearland

    3.8
    (4 reviews)
    0.8 mi

    They didn't take my insurance plan which I can under stand that. But the person was given all my…read moreinsurance information plan information when I made appointment because I'm in power chair and have to schedule transportation to go to appointment which is not cheap. Manager never never returned calls every after several times requesting to speak because there screw up cost me $400 trip charge and no test done order by doctor because incompetent staff that don't give a dam ! I don't recommended this place especially if management don't return calls.

    The staff is very nice. Sometimes they have late afternoon appointments after 5pm if the schedule…read moreallows. They can only scan and bill your insurance for two body parts at a time. So if you have multiple scans, you need to make more than one appointment. Come early to fill out your screening paperwork. They have lockers to lock up your things. Make sure you remove all jewelry, watches, phone and metal. Better to wear a bra without wire and sports bra. You can keep your street clothes on if it's appropriate (meaning no metal zippers or clasps), otherwise they have gowns to change into. I'm saying this to be funny but very serious: if your hair extensions or wig has metal clips in it, it has to be removed. The machine is loud and they do provide ear plugs. Be prepared to lie flat for about 20-30 minutes. They do give pillows and blankets to make you comfortable. Most importantly please be absolutely still and do not move inside the machine! They have to stop and start over and that creates delays. Both of my appointments were delayed 30-45 minutes because of previous patients. I like that they provide you with a CD right after your test and it only takes them a few minutes to make the CD. This review is Brought to you by Nurse Mahwish.

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    Labcorp - laboratorytesting - Updated July 2026

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