Though we've never received bad service, the 1* is because of no lab work. Today 11/25, we went for…read moreour annual lab work and they decided to be closed. 2 years ago they opened 30 minutes late, last year the same. Because we always go as a walk-in, we were able to go to another lab. But the people standing at door WITH appointments, we're screwed. We've came back to Quest as it was a convenient location, but no more. When fasting after midnight, it's nice to get in early to get lab work done. We'll drive a little further for better service!

I was going to give this location 1 because I had a verified appointment and showed up but there…read morewas a NOT OPEN "CLOSED EARLY" Paper sign on the door. I made another appointment for the following week as nothing was available. But I did show up the day after my original ( no go) appointment at 7 am as a walk in and Albert (who drove 2 hours from Ventura to Grover Beach) was there to step in for employees who couldn't be there. He was GREAT... he said he was sorry for what I went through and took me in for testing immediately. He was professional, polite, and met my needs. I give Albert 5 stars for his service and dedication. It would have been 1 except Albert was awesome raising my raiting from 1 to 4 . It would be 5 but I had to deal with a poor first appointment employee "no show " and no notification to those with appointments of closing early. Thanks Albert..

LabCorp takes way too long to process lab results. But their staff are friendly, and their centers…read moreare conveniently located.

Seems like their app is frequently broken. And now the Santa Maria/ Orcutt location is permanently…read moreclosed, although their message still says open.

Use at your own risk! This is now owned by Labcorp. They poked my three year old for blood and then…read moremishandled it and were unable to complete the blood tests we needed. They assured me at the office they wouldn't charge me for this. I've been hounded by collection calls since, by oversees agents after finding they billed my insurance and are billing me for poor quality work they didn't even complete! Their office won't call me back and their "billing department" hung up on me. Buyer beware.

Brenda was great at Check in and during the draw. I was in at 8:19 and out by 8:30, so 11 minutes…read moretotal is amazing considering that there was 1 patient before me. The care was great especially on a patient experience perspective because well she was doing the draw. She opened up casual conversation, which kept my mind off the needle, lol. it's hard to get this type of care nowadays!

It is hard to imagine a more poorly run organization than PDL. Drawing stations are never…read moreadequately staffed, the staff turns over constantly because they cannot keep qualified phlebotomists employed, and they cannot even properly set up a website. If you try to schedule an appointment online, good luck finding the website, because not even Google can find it. Being unable to schedule an appointment, I just walked in and was quoted a wait of at least 90 minutes, and the waiting room was standing room only. The receptionist explained that there were no phlebotomists available because they were all out to lunch. This was at 10:30 a.m. Unfortunately, PDL has a virtual monopoly in Santa Barbara, so they have no competition and hence no incentive to pay even the slightest attention to patient care.

I recently had to have bloodwork twice. I went to the PDL facility at Sansum 317 Pueblo street in…read moreSanta Barbara. Each time I was taken care of within 5 minutes ( I did go mid morning once and early afternoon the 2nd time ) when it was non crowded as it tends to be in the early morning. Receptionists were professional and friendly. I was so lucky to have Marivel take my blood both times, she is a marvel with that needle ! Don't feel a thing, no prick, no sting, no bruising...Kudos to her, I don't want anyone else from now on ! I will ask for her by name in the future .

My little one has not been feeling well, we were recommended to get some labs done by his…read morepediatrician and got recommended to come here, he was extremely anxious and nervous about having his blood drawn, but Mary did such a great job she was very patient with my son explained everything along the way to ease his nerves and when everything was done he said it didn't even hurt, I really appreciate her for her patience and being so caring! She made the visit really easy and fast! Thank you Mary!

Super nice staff and usually not a long wait. They have automated the system so you can enter your…read morelegal name on an iPad and they simply ask for your id and insurance when you come in to give blood. The facility is clean and very professional team supporting the place. I've been there multiple times and always have a good experience.

I have been here many times and always have good experience. They may be busy for walk ins. The…read moredoctors are very nice and caring. I'm pretty satisfied with their care and service.

Lightning fast care. Had the FLU with 102.6 fever. Asked to be swabbed in my car, too sick to go…read morein. No problem for them. Swabbed me in my car, sent FLU medicine for me. Hubby drove me home, picked up my meds, and I was good as new three days later.

Very professional and experienced. Will use again if needed. He showed up on time and went right to…read morework on inspection.

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Amazing help from the first contact via website. Clean, efficient office, friendly staff - front of…read morehouse and techs alike. Best part? Literally $700 cheaper than the place my doctor originally referred me out to.

I don't know where to start....,but this business shouldn't be serving people at all…read more Every time I go there there's always a problem, 1. Refusing to provide an automized receipts. 2. 30 minutes to an hour wait time 3.Ignorant, useless passive aggressive receptionists. Last time I visited there was on April for my sinus CT scan, the technician was 45 minutes late, I asked the receptionist if they are aware that I'm here and informed that I have to go to another appointment in SLO soon, she said it's gonna take few more minutes or if I would like to reschedule? I was the only person in the waiting area... Today I had my ENT doctor appointment and unfortunately this appointment wasn't productive at all because of "the five cities imaging" my doctor said the technician couldn't provide any specific details about my scan in a written report (measurements) etc...and the images weren't available to view, so the doctor asked me if I could go there and ask for a CD because (she tried to call them several times but it goes straight to voicemail) so she can view them and schedule me for a procedure ( it was urgent) we live in 2026... how hard it supposed to be to look at the pictures?... I understand everyone can make a mistake but refusing to fix them or help a patient is outrageous, especially when the insurance payed $700 and my portion was $300. So for a $1000 I can't even have an access to the stuff I payed for!!! This passive aggressive little Spanish female receptionist was useless but made sure to talk to me with a smile telling me there's nothing she can do about it. I left but when i got home i realized it's a dead end and I need to do something and advocate for myself.. came back and asked for a supervisor and got a reply "it's not going to help"? A guy receptionist tried to send me a links that were useless probably just like the one they sent to my doctor ,he suggested I should tell my dr to check her computer for malfunction??? eventually some lady came out to inform me there's nothing they can do about it other than I have to contact "medical records" to request the images of my sinus! They are unreachable over the phone, nor never respond to a voicemail we leave! Canceling appointments and then blaming you for not calling back to reschedule, meanwhile they have "wrong contact" information in my file and "texting to me to inform me of cancellation " I never got! I filed complaint to my insurance about this business and I hope others like me will do the same.. this is a small community and words can go around... so incompetent and unprofessional!