Let me get this straight: I walked in and was checked in immediately. I was the only person in the…read morewaiting area. They called me back within minutes of arriving. I was weighed and immediately seen to by a nurse, then met with my doctor BEFORE MY APPOINTMENT TIME? Did I end up in some sort of a parallel universe? This place is great! Every person I've interacted with has been friendly, freaking SMILING and seemed genuinely happy to help me. What in the world? When we moved here all I heard was terrible things about SMM (including my husband working for a branch which was pretty downright YUCK). The clinical staff here, the nurse practitioners and doctors have been a flipping DELIGHT. I came in for a general 'help me I've been untreated for 8 months and need to be treated' visit, and then for a small procedure, and am headed back in for another next week - and I'm HAPPY about it. Keep doing exactly what you're doing, guys/gals - cuz you're killing it! BTW: Dr. Burla and Kailee are phenomenal and I consider being assigned to them an incredible blessing.

While the wait is long, its a emergency room and the amount of people that are out back, and people…read morein the waiting room is a lot. They care for you no matter how stressed they are. Being a first responder is hard so give them a break. I have seen many things in my 5 visits with injuries/illness. I have seen people attack workers, i have seen people yell out for help. Its stressful. And no matter what they are there for you.

As always my daughter had an AMAZING experience at Convenient MD in Saco. Everyone is incredibly…read morekind, compassionate and professional. She was able to be seen quickly and her ankle was x-rayed. She left with an air cast, for a severe sprain. Since it was after hours for her PCP we would have had to spend hours at the ER and a huge chunk of change. I highly recommend the entire crew at the Saco urgent care.

Went to this facility with chest congestion and got an albuterol rescue inhaler. With my insurance,…read moreI'm supposed to be able to self-refer to a specialist, as long as I can provide my walk-in care record. I returned to the facility less than a week later to fill out and sign a form asking them to mail my record to the specialist. A couple of weeks later, with no record having been forwarded, I called and provided them the specialist's fax number. Again, the record was not forwarded. Finally had to return, 5+ weeks later, to get a copy of my record that I will have to physically bring to the specialist's office in order to be able to book an appointment, all of this with continuing chest congestion, wheezing, coughing, and inability to sleep in the supine position. This office failed to provide the most basic level of follow up. I will never be back, and advise you not to go there either.

The staff always seems to want to get rid of me by having a nurse come out and have me seen in the…read morewaiting room before I can be seen. When they're busy, they say they're not accepting patients and sending people to the ER that has a 4-6hr wait time.

I'm here with my husband and this far it has been a terrible experience…read more We got here at 5 and were told we could be seen at 6:15 so we grabbed a bite to eat. At 6pm we set in the waiting room watching everyone hit us being called back. It was not explained that we would need to check in, which was unfortunate. He was asked to leave a urine sample, and the bathroom was located in what sounded like the most happening place in town - which of cour The woman who took his vitals was an absolute delight, but the NP Fiona has the bedside manner of a box of hammers. They ended up sending us on our way with no diagnosis, no medication, nothing. ...so much nothing, in fact - that they all left with us still inside. YOU READ THAT CORRECTLY. We came out of our little room to find all of the lights in the lobby and hallway shut off and the doors locked. Good stuff.

We had to take Kris to emergency department. Amazing today was the slowest I have ever seen. Most…read moretimes you have to wait hours on end. Not today Kris was escorted in and out the door after testing within 3 hours. A miracle I say.

Had surgery on 6/23/25. I had the best care from admissions to nursing staff. I cannot thank them…read moreall enough! It certainly makes postoperative recovery that much easier!!! Thank you all!

Be very careful with these guys... They quoted a price over the phone but when they arrived the…read moreprice was not honored. The installer started complaining how the office just books the appointment because they get paid to book the appointment no matter what leave the installer and customer hanging... Extremely poor customer service

Showed up when scheduled. Estimate process was straightforward. Installation went exactly as…read moredescribed. System seems to be working a few weeks after installing.

ARA goes above and beyond to make sure their customers are satisfied. I can't recommend them…read moreenough!

absolute rescources,professional courteous ,superb customer service and quality .we highly…read morerecommend them.jason best customer service and educational. he tolerated our numerous emails and calls from our concerns mold situation.we are physicians scientists but when your home(just bought) causes you asthma attacks,allergies ,fatigue,mentation problerms and even rescue animals had symptoms. .

So happy with Lou's Service Center!Jonathan was so patient and thorough and explaining the repairs…read moreneeded and helping us decide what to do. Their competency and caring is so appreciated and a world that seems to be lacking these qualities these days. So happy to have found them!

Helpful and communicative. could have charged me a lot for something that smelled bad and i thought…read morewas the heating system, but found out it was just a cabin air filter. honest and fair and called me when it was done.