If I can give zero stars I would. We started swim team here 2020 during the pandemic and signed a month to month contract. We didn't complain or make waves when swim time was cut short, other swim teams were brought in to swim, dryland was cut and was nonexistent, or when they raise the rates to keep the gym afloat. Now, when I went to cancel my membership, I miss canceling online by 1 day, 1/2/22 instead of 1/1/22, I got an auto email response that stated I will be billed for February I called and spoke to Victor and was told that this was a system issue that they could not change the billing date but he will talk to Denise and see if something can be done. No other gym make their members have more than a 30 day notice. No business even a rental house has more than a 30 day notice when it's month to month! No call back, so I called Victor a week later and was told that there's nothing they can do since the club is now owned by Gold's gym and not Denise. It's Gold Gym's billing system and they can't make any changes. Now it's Feb. I called Victor to let him know that we will call our credit card company and cancel the charge. Now it's no longer a billing issue but a contract issue. He told me to go read my contract. That all cancellation needs to be in before the 1st. My request was received on the 2nd! Threatened to send my account to collection and that extra charges will be added since I'm not following the contract if I call my credit card. Wouldn't advise it since there will be a penalty charge added. Needless to say I will never join this gym again. I will go out of my way if ever I need to sign up my child to the swim team. Today, they bus in other teams to swim and we pay over $170/month so that 5-6 kids share a lane. read more

I really like the location of this gym and go there almost every other day. But the general manager, I think her name is Cara? Was pretty rude and snappy when I was trying to ask questions about classes. Just to backtrack a little bit... They have a bunch of weight training/ weightlifting machines locked in a studio room.. Weeks ago, I asked a girl at the front desk why we couldn't access those machines and she told me that I would have to wait until actual classes started... So I did. Then I finally attended what was called a barbell class... And it turned out to be in a whole other room and not part of what I asked (mind you... I'm not the only one who thought that this class was going to be in the studio with all the machines. There was another gentleman waiting with me and was just as disappointed). So I went back to the front and was calmly just asking the front desk girl how I could get to actually use the weightlifting bars in the studio and Cara was carrying a conversation with some other person while the girl was trying to answer my questions. Cara then rudely snapped and interrupted our conversation and was pretty condescending to me when all I was trying to do was learn about the classes and the differences. I'm not a confrontational person but this definitely rubbed me the wrong way... I don't understand why you would Lock all that equipment up when people come there to work out.. mind you this isn't like a studio room that some gyms have with little to nothing in it for private sessions. It has a bunch of machines that aren't even available for the rest of the gym (and apparently you have to pay an extra $30 a month to attend other group classes in there and still don't get full access?????). And what Carrie doesn't know is that I get a different excuse every time I ask about it... I believe one time I was told that the reason we can't access that room on our own is because the instructors leave their personal belongings in there... Do they not have lockers? It's just a little ridiculous. Also if you're gonna be in Customer Service for anything... Try to be nicer to people, will you? Especially when they're trying to learn more about your business and want to come visit more. SMDH read more

Lacamas Athletic Club - Gyms Near Me - Camas, Washington

This gym is extremely dirty with black mold everywhere, their pool is a green/brown color, the ceiling tiles are falling down with insulation hanging down everywhere, there is nowhere to lie down and stretch or do stomach exercises, the staff is very rude, there are never any classes going no matter what time of the day I work out, and their machines are old and hardly work. Do not come to this gym. Plus they're $51/month for the cheapest monthly rate, nearly twice as much as nice, modern 24 hr fitness 10 minutes away. read more

They had been making great changes until recently when they decided to update their cycle room to a paid training room. In short, they moved much of their newer equipment (kettle bells, medicine balls, barbells, treadmills and weights) into the room and there it sits behind lock and key. Oh, you already pay +$100 a month membership but to use this equipment, you have to pay more and use it during a class or time with a trainer. I understand and support the room but not at the expense of equipment - paying members need to use to exercise. Now there isn't an adequate amount of barbells, kettle bells, medicine balls, etc. in the general area for a busy morning, afternoon or evening. Doesn't matter that there are many of these things going unused in the training room. When asked they said 'we want to keep the equipment in pristine condition.' Huh, it's a gym, equipment is used to exercise. ‍ Nathan has been great and attentive and when asked when the equipment will be replaced the only answer was 'we will think about it.' Disappointing. I have been vocal with friends and co-workers about the improvements but will have to stop my glowing recommendations. What's worse is when my wife asked Chris, I think that's his name, about the change - he became combative and spoke down to her on why she didn't need that equipment in the room. He has since apologized but his behavior was unprofessional. Hoping this will get addressed soon to update my rating. Pete read more

Now that I have been to a number of big box fitness centers in SoCal and have joined one, I still give laudations to Lacamas Swim and Sport. Great facility and staff at least as of a year ago. Yes you don't know what you have til it's gone ;-) read more

I was a member here for several years. I won't be renewing. As the only commercial gym in the affluent enclave of Camas, this place should be thriving. Instead, it's slowly dying. The exercise equipment is mostly old and unmaintained. I suspect the exodus of members from this place due to Covid and bad management is permanent. Part of me feels bad for this place. The other part of me is hopeful it will eventually be purchased by someone able to invest in the capital upgrades it desperately needs. read more

We will never sign up for swim lessons here again. We have done swim lessons prior at the Y (parent child). We figured, let's try Gold's because it's closer to home. Here are the reasons we are so dissatisfied. 1. It is the same price as the Y but classes are 20 minutes shorter. (Classes are 45 min at the Y) 2. The instructor is a high school student who has zero confidence in her ability (if I am paying this price the instructor better know what she's doing) 3. She hardly talks or gives any instruction (you can't even hear her when she does talk) 4. She doesn't know any of the songs she is supposed to teach 5. There was no introduction of herself or other kids in the class 6. The pool is FREEZING for the infants. 7. The instructor doesn't even engage with any of the kids. At the Y even though it was parent kids classes too, the teacher came to each kid and played with them. This was an AWFUL experience for the price you pay. I would MAYBE pay $50 for a class like this. DO NOT WASTE YOUR MONEY! read more

This is NOT A PLACE for children. DO NOT TAKE CHILDREN HERE (well... anyone really!) Which is sad because I liked their swim lesson program (before becoming Golds Gym) for my littles. But I'M NOT COMING BACK HERE. I was holding my tongue when this place was bought by Golds Gym. "Give them a few months to settle in. See what might be the same vs changes of a corporate gym. " I told myself. Even after they raised the cost of swim lesson by $100‼ It was outrageous. But that all changed when I talked to Kara (or is it Cara?)! I was appalled at the music they chose to have blaring in the waiting room. REALLY OFFENSIVE music. Definitely not for the ears of the littles waiting for their turn for swim lessons. My 5 yr old started humming to a song filled with obscenities and sexist imagery. That was the last straw today. Kara/Cara informed me that she had no control over the volume nor the content. But when I asked for a number to complain to - she had the audacity to tell me that there is no number. That's just what they do at corporate to make all locations uniform. ‍ We don't need another corporate-all-things-are-the-same place. Congratulations Golds Gym. You messed up so bad that I, who never gives out bad reviews ever, has now angered this mama. You lost a customer today. I have paid thousands to this place for swim. But no more. This is your consequence. read more

So I don't know what's going on with the bad reviews, I think this changed to Gold's gym, and all I can speak to is my own personal experience. My review is about the employee named Lexi, who showed up on Christmas Eve when all of lower Washington and Portland was basically a frozen ice rink and the roads were really dangerous to drive on.... She could not have been nicer or more helpful when she absolute didn't need to be and did it with a smile. She is an asset to this business and should be promoted, and given a raise! read more

We used to be members here and found it to be extremely depressing and the front desk always seemed to be put out by any request made. No one ever seems to know what is going on. I recently called again, interested in the membership solely for access to a pool to lap swim. As I spoke to the pool manager, I caught her in a blatant lie about the schedule and hours as I had the information in front of me per the web site. This was not a misstep, but an attempt to make it seem like they had more to offer, worth a membership versus not, than they actually do. What a shame because there is not much to choose from in the area and this is basically our community pool/gym. read more

Hmm they take my credit card and charge it, but then mysteriously they hold onto my credit card but I do not exist in the system and in order for me to get re-registered in their system they need to charge me again because their system will not allow them to put me into the system without running a credit card? The front desk said : We are so sorry, we're not trying to just continue taking your money it's just that our system will not allow us to put you in without making another payment. The ONLY reason to come here is because it's located in Camas (and therefore close to home for us), otherwise it is quite a dilapidated, run down, unmaintained facility. read more

We are with Lacamas for more than 10 years. The only reason I chose it is because it is right in the middle of my work and my house. We paid in full for one year contract with family of 3. This membership should allow us to use all facilities and group classes free of charge. Now in the middle of our contract and pandemic, they force us to change our contract to use weight room only. If I want to join any group class, I have to pay extra $45 per month for only one class per week. This is more than other clubs like Crunch one month fee which can use every equipment and attend any classes. So I asked to early terminate my contract but it is not allowed. I think this club is horribly managed by owner and GM. It is definitely not worth to try! I will not renew my contract for sure! read more

So very disappointed in their customer service. I spoke with Ross prior to having surgery about freezing my account, they intentionally would only block out a month at a time and I was told to keep calling to extend it. I knew at the beginning how long my bedrest would be but they wouldn't extend it the entire time. And every month I called like i was supposed to. In April they did not answer (closed due to Covid) when I called to extend my hold and they ended up charging me for May 1. I was told I would not be offered a refund because I had no proof of my attempt, I asked for the charged to be reversed right away. I've tried multiple times to try to get some type of compassion but they really don't seem to care. It seems obvious they hope for customers to forget their extension and charge a month here and there. I was never allowed to do a full freeze for the duration of my recovery. read more

I enjoy the location but amenities need to be upgraded. The temperature of the indoor pool needs to be higher; not lower. Chlorine levels are tolerable. My skin doesn't react to the indoor pool after water aerobic classes. Enjoy the hot tub facility. The women's facility needs to be cleaned daily. Choice of classes on the weekends are minimal; has the staff asked members what we want. Recommend sending surveys to members. read more

I come pretty regularly to this gym, which is conveniently located very close to my home. I appreciate that it is easy for me to come work out. It's never too busy, and it's less than a 5 minute drive from my house so I've often biked over a few times. The staff is also very friendly. The only big downsides for me are the lack of a proper stretching/cooling down area. The section allotted for this is tiny and blocks the doorway to their Spin Room. The Spin Room can be used to stretch down but it always has a class taking place when I'm there. I also wish their child care was open all day. They are only for 2 hours in the morning and again at the tail end of the day when us moms are trying to make our kids dinner, do bath and bedtime. It's not the convenient for families with young kids in my opinion. On Sunday mornings when my husband is finally off work and can watch our kids, I can't come in the early morning to work out because they don't open until 9am so also that gets frustrating. I feel like the high price for the monthly membership should cover more daycare hours as well as a newer/updated facility. I do appreciate their swim classes and I hear their Lac-Attack classes are good, but you have to pay extra for those. Also, this may not be important to others, but as a heads up the demographic is often older. I'm in my 30's and converse very frequently with women who are 65+ in the locker room, hehe. I still recommend this gym for locals, and I still enjoying coming when I have the chance too. However, I'd make it a 3.5 stars if I could. read more

WARNING! The owner is a liar and the general manager follows in similar pattern. If I could do a negative amount of stars I would - but in order to write a review you must at least choose 1 star begrudgingly so. Do NOT leave a card on file with them, they WILL charge it without authorization. I asked them to NOT leave my card on file for that very reason and they STILL charged it. My daughter swam with Headhunters for close to 3 years. During that time the billing errors were enormous, and at one time they 'accidentally' charged my card $1000! My daughter cancelled her swim membership online in January 2020. Cut to June 2020 and I receive a collections notice for almost $700! They state they never received the cancellation. Interestingly I have not received an email, voicemail or letter in the mail regarding the matter until I received the collection notice. I spoke with the collections company and they stated Denise has until June 18th to settle the matter outside of needing to use collection. Denise lied and stated she could no longer settle since it was with collections now. A lie. She also said there were emails sent to me in regards to my account not being settled - when I asked her to forward me said emails there was no response. I will take her to smalls claims court if she does not do the right thing. Charging someone almost $700 when she could easily take care of it, during Covid while people are losing their jobs is unreal to me..... But hey - I suppose thats one way to afford the Tesla you are driving Denise. read more

yes, they do charge your credit card without authorization! they claimed my membership was on autorenew despite the fact that i never auto-renew anything! last i was here it was 2017, and i had to renew in person! and they close the pool outdoors for all kinds of reasons: 1. heater breaks down (2x a year????) 2. black friday! (i kid you knot!) 3. because they don't want to open the pool on sunday. furthermore, they lie about it - to long time customers! this place deserves to go out of business, or perhaps be investigated for wire fraud. read more

I have been a member here for almost 20 years and live in Camas. At one time, it was a great club but has gone downhill since 2 of the original owners and most of the good staff/instructors left. I primarily use the swimming facilities but the outdoor pool is now almost exclusively used for big groups: swim teams, Masters Swim club, polo teams...to the exclusion of members who want to do general lap swim. Their tiny indoor pool is shallow, poorly ventilated, and often has children's lessons nearby. I tolerated the fact that nobody knows my name after a decade of use, poor owner customer relations and general focus on everything except the small customers like me, but losing the outdoor lap pool was the last straw. Apparently the new ownership on 1/1/22 had instigated this, but with the previous owner now the aquatic director, I doubt much positive will change. I will now drive twice as far but I know that club is where most of the previous staff went and has great reviews. read more

I just signed up. Tried a day pass first. Read these reviews but found out that Golds Gym recently took over. All the equipment is new and really great! I have everything I need here for lifting plus more to further challenge my strength. It's very clean as well. The female day cleaner I've observed works hard and does an amazing job. There's multiple large rooms with space for different exercises. The sauna is great and so far I've been the only one in it when I'm there. It's not insanely busy like most gyms. This place beats 24hr Fitness by a long shot. read more

There are few times that I have encountered a business with such horrible business sense in my life however, Lacamas Swim and Sport Center has been the worst. When going to swim in the outdoor pool I noticed the "new improvements" made by the owner are senseless and appalling. The outdoor pool locker rooms have co-Ed showers allowing girls and boys to soap up together. To make matters worse there are electrical outlets underneath these showers. The owner clearly did not think this plan through at all. These are just a few examples of the many horrible decisions being made at this club. The owner of the club has zero business sense and no respect for her customers. She continually screws her customers out of their money by offering NO refunds and contradicting contracts. I would not be surprised if this club is forced to close because of the owners lack of business knowledge, sense, and attitude. I would not recommend this club to any one as my experience, along with many others, has been horrendous. read more

The equipment and the training staff (especially Justin, who runs the swim program) are terrific. Real training seems to be the focus and highlight of this facility, especially Ironman, and there are a number of Ironman athletes that train here. The facility however is spartan and mostly leaves a lot to be desired. A number of people have mentioned the locker rooms and there is truth to their comments, they are easily the most spartan I've ever experienced. Other local options are very limited however, and having a local gym beats not having one, or joining a gym that is not local -- one that might be nicer but that you won't use because it is too far away. It's important in my experience to select a very local gym. LSS is just that. The swimming program, both at the youth and adult levels, is also first rate. While you might expect this from a facility with multiple pools, this place is actually a lot better than even that. It's easily the best swim training facility of which I know. Their swim team is really excellent, and their training to get there equally so. They also have good camps for kids over the summer, for instance water polo. There are also cycling and running opportunities for triathletes. If you are a serious triathlete or even just a true athlete in training you'll be in good company here. In short, if you're looking for a place to pump not primp, swim not strut, LSS is probably a good fit. If you have kids that need to learn to swim, also a good fit. If you're local and just want a place to dart out to for a work out, also a good fit. On the other hand, it's not polished corporate gym like 24 hour fitness. It's also not open around the clock (they close at 10 pm most days). If you are overly concerned about spotless hygiene, it's probably not the best fit, though it may be the only convenient facility for you -- especially if you live on or near Prune Hill. read more

I love this gym! Great place to work out! Friendly staffs. Group work out programs are very good! The babysitter center is clean and fun for my kids hangout while I work out. My kids are taking swimming lessons here too and they love their coach. Come and check it out! read more

I visit this gym regularly on purpose. Staff members and instructors are friendly, encouraging and interested. They've made improvements in the past couple years with new equipment, instructors, and classes. The gym has a triathlon spirit and history, with many great athletes who encourage and support newcomers. They support group activities and challenging competitions. US Masters swim practices are reliable, and swim lessons for our children have been flexible and reasonably priced. It's a good alternative to an expensive CrossFit box with a lot of the equipment and some open space you need for a WOD. They fit a lot in their space with two lap pools and big basketball court hidden off main sections. Not sure why the Outdoor 8-lane pool bottom is always stained near the drains. The water temperature can be unpredictable in the winter but new coaches are excellent and work hard to make workouts challenging and fun. Most clientele seems to come from Prune Hill and immediate areas, some traveling further for the teams. There has been political drama between the club and the local high school swim team that has left local youth under prioritized. This hurt the gym's reputation and keeps potential members away. All in all, it's a great proximal option for active families. read more

Lacamas Athletic Club - US Masters Swim competition - Gyms Near Me - Camas, Washington

Whatever you do, DO NOT trust Lacamas Athletic club! Horrible experience with them. They lied and signed me up for a swim class they don't offer after telling me they did, took my money and then when she said it's at a different time on a different day I let her know we can't do that day so just refund me and she said sorry we don't do refunds. This was over the course of 5 minutes!!!!! Never never go there. I know we certainly will never go there again. We are new to Camas and I was told by several people that live here how awful they were...i should have listened. They were super rude and disrespectful and cheated me out of 80 bucks. They also raised the price from one month to the next. I paid 60 for 6 weeks when I first signed up and the lady said they just raised to 80 for 4 weeks!! Rip off! read more

if i could give this place a negative number i would. I was happy when i found a place that was going to give swim lessons a month ago. I talked with someone on the phone for a long period of time. I was explaining that my daughter needed some help with floating on her back. The person on the phone said that she would fit into a level 4. I was ok fine lets get her signed up. It comes time for lessons. I should have known right then and there it was just going to be a bad experience overall with the way we were treated. I walk to the front counter ask a few questions and then, phone rings , staff answers it . instead of putting it on hold and finishing help myself and my child we just got forgotten about.Then come lesson time i noticed that there was no instructors in the water with the swimmers!!!!!!! this wrong on so many levels! As a past swim instructor you NEED to be in the water with kids. Now if I would of known that the instructor was not going to be in the water with my child I would have never signed up. The next thing that happens she pulls my daughter out of the class and tells her she cant be in class. How awful to do that to a 7 year old. After getting her out and then we talk to someone tell me that level she needs to be in is level 2. Ok I ask is swim teacher in the water , staff responds no its parent taught. Ummm no that is not ok with me. I ask for my money back and I cant even get that . I just think if you are going to have all the rules of things you can and can not do . I do not think you should be offering swim lessons at this time. In my mind you are causing a huge safety issue !!!! We will not be coming back to this place . read more

Terrible manager, the unreasonable policy that i want to complain, i think there are some other peope thinks their policy sucks too. My daughter booked swim lesson every week, but one day she woke up and had fever, i called the center immediately and told them the reason, i think they should waive due to illness, but they did not, they said it's their policy that we have to give notice 24 hours ahead of time, who can predict kids will get sick or not within 24 hrs ahead of time? There must be an exception, but the manager said he can make decision and he has made the decision NOT giving me the refund for that class credit! One private class cost $38, I think I'm being charged for unreasonable policy. I've been their valued customers and membership several years although i have not used much of their service and facility. This is totally a ripoff! read more

The swim team coaches are outstanding. The people at the front desk however know nothing about what activities are going on and rarely are able to answer questions. There seems to be a communication gap between the front desk at instructors. The outdoor pool is excellent and we love the monthly club "mock" meets to help prepare the simmers for real meets. read more

This place is horrible . We signed up for 1 year paid in full for the use of thier heated pool .. That was always cold for husband to loose weight due to heart problems was under the impression after that year was done .. We would have to resign up if we wanted to continue NOPE they auto sign u up and take it straight from you account ask for them to cancel and refund due to not using club cause it wasn't what they said it was ..and it is know costing me 600.00 to cancel this membership and the manager there was smug about not nice at all He was happy to screw hard working people .. while he sits behind a desk all day Never again.. Business like this should be fined .. I am offended by his attitude.. He was not apologizing either for misleading us on the gym he is running .. I worked for a gym such as this place who like to screw thier members and they are no longer in business.. I hope for the same outcome for this place read more

Not a member, but came for their open pool session with my 5 year old. Had a good time. Water slide was a bit too fast for little kids, but older kids and teens would enjoy it. Two pools - one for kids/slide and a lap pool. read more

I took personal training from Lacamas Swim and Sport. My opinion is now I have chronic back problems after taking personal training from Lacamas Swim and Sport. I do not believe the trainers there are required to have Bachelor's Degrees; they may have some kind of certification, but I do not believe they have college level, Bachelor's degree education in sports science, kinesology, etc. I have now spent thousands of dollars trying to correct lower back problems that began after I took personal training from this gym. This has been my experience. I did not have low back problems before I joined this gym and now I have chronic back problems. I echo what I have heard about the lack of cleanliness at this gym. The showers do clog up and towels are not clean and the bathrooms are smelly. They do no recycle there at all, why, I don't know. I asked a person who worked there why they don't recycle and he shook his head and said he didn't know and that it didn't make sense to him. They are very cliquish and, if you are not part of their triathetete group, they will treat you very rudely. This gym is highly overpriced and not worth the money. read more

Underrated gym spot. Barley anyone there during the night s and early morning. And with all their new gym equipment, workouts turn out a lot better now! read more

Incredible swim-focused facility, fantastic trainers, going to be hard to find better swim instructors for young kids, and there is ample gym equipment for weight-training and a good cardio-equipment room. Not state of the art, some of the facility is dated. But their pools are great. You won't suffocate from chlorine and they know their stuff when it comes to safety. We tried another facility in the area and the pool had dangerous levels of chlorine in it. Not the case with Lacamas. Good prices, good people, everything you need. Ideal for families, especially if you have kids you want to learn to swim. Highly recommended. I just hope they can do some updates sometime soon. Not necessary and if they didn't, I'd still keep going to Lacamas over other options. (Even though other options have rock walls to climb.... And I LOVE to climb.) read more

Some the staff is friendly however, the management is very poor. The owner/manager will NOT ACCOMMODATE anything!! They never smile, especially when we ask membership related questions. Due to COVID, the club was closed for a few months, so many activities were cancelled. I had family membership for many years, and I requested a refund my child's swim lesson that could not be completed due to COVID. THEY DID NOT REFUND ME!! They say, no matter the reason, even if it is a global pandemic, no refunds. Even when it is their fault, (I was accidentally charged on my credit card for an unknown service), they never follow up. read more

If you're looking for a place to do your swim training at, this is not for you, which is surprising since it seems to be such a swim-focused facility. That being said, you can essentially forget about using the outdoor pool unless you swim at 5am or have free time in the middle of the work day. Otherwise, it's always in use by swim clubs/teams. The inside pool is fine, but they use it for lessons and family swim which only leaves a few hours for lap swimming. I've had to adjust my schedule to swim at 8pm in order to accommodate their specific hours. Also, they constantly change pool schedules, gym hours, etc and the jacuzzi is constantly experiencing "chemical imbalances". The one and only reason I became a member was for lap swimming. I'm definitely not getting my money's worth from the facility since I only end up being able to swim twice a week at best. The latest issue finally caused me to write a review. They closed the pool for Labor Day weekend and sent out an email to "remind" people it would be closed. The email was sent at 11:30am, letting people know the closure had actually started at 10am that same day. Then, the pool is supposed to stay open until 15 minutes before the gym closes. Today they are closing the gym early for Labor Day at 6:30, yet the pool closes at 5 (which I learned when I got to the gym at 4:40, so needless to say, not enough time to lap swim today, so another wasted trip to Lacamas Athletic Club). I will not be renewing my membership with this facility. **Update: I started the above post a few months ago and decided not to post it. However, we recently moved out of area and due to the experience I have had with trying to cancel my membership, I decided to finish my post. I first emailed about cancelling and no one ever responded. I the had to go out of my way on the last day at my old house in Camas to stop by the gym to cancel in person. I was directed to a computer at the membership table and once I completed the cancellation request, I was told I would be contacted by someone. When I eventually was contacted, it was a notice of cancellation that informed me that I would be billed for the next 4 MONTHS! That's over $200. I emailed to question why the cancellation was so high. I explained that I had moved approximately 45 minutes to an hour away and would therefore be unable to utilize the facility. Someone called me and left me a voicemail and said that they have a policy for people who need to cancel due to a move that would put the person over 25 miles away and that if I provided proof of where I had moved, I could terminate and just pay a $150 cancellation fee (wow thanks, this was after they had already billed me $53 for the last month, so still the same total, what a great cancellation policy). The woman that left the vm said to just email if I had any questions. At this point, it seems like I'm just wasting my time with them. I would not recommend this gym and I second the reviews from C.K. and John K. regarding the pools. read more

Buyer beware. There are people who haven't had any trouble here but I know plenty who have. Read your contract and watch your credit card statements because they have been know to charge without authorization. Conveniently located for a lot of people, but there are other local gyms with better customer service. read more

This is a sad example of a gym. Some of the staff are just rude and the owner does not know how to run a gym at all. They rent out the basketball court what seems to be every day, and kick everyone out who's playing basketball. Machines are just stuffed in the basketball court if they're broken. Dumbbells have broken when using them. The Walls in the basketball court are falling apart, the owner who should be seeing this and fixing it, seems to only be focusing on her Tesla's and the swim team that crowds the entry way and leaving the floor wet and slippery. I've almost slipped and fallen a numerous amount of times. Worst gym I have ever been to. read more

If you look at their web page /app they list the keys to their success. The first thing listed is "Friendliness." I can't remember the last time that an employee said "hi." Every time I enter the facility whomever is at the front desk has their face in a laptop or file of some sort and doesn't even look up to actually acknowledge a paying customer. Recently I was wondering if the outside pool was open so walked to the desk to find out. I said hi to the older lady working their (who didn't even raise her eyes from her laptop) and asked if the pool was open after which I got the quick, curt response "ONLY UNTIL 4p." Nice. Whoever is in charge, you need some customer service training. Won't be surprised if this place eventually closes its doors. Now you know why. read more

I'm an 11 year member that has been victimized by credit card fraud by this club. I had to renew my contract with them a few years ago and purposely did not initial the statement describing automatic due payment and auto increasing annual membership dues because I objected to it and normally pay at the front desk annually. The club's representative said that's OK and we both signed the checklist and contract. This month (June 1,2020) I noticed that the club had automatically charged my credit card for an amount that's well above my normal membership dues. When I called Ross to cancel this charge he refused and suggested that I cancel my membership to avoid being charged again - which I did. If/when you are victimized by this club I suggest that you file a complaint with the Washington State Attorney General's office: https://www.atg.wa.gov/file-complaint read more

Do NOT enter into any type of contract our auto pay with this gym. They will send you immediately to collections if any type of payment discrepancy is raised or if you have any questions or issues with a payment. They make no effort to contact the customer directly to discuss or inquire what the problem is prior to sending you immediately to collections. ZERO concern or care for the customer. Once collections gets involved, good luck getting their bogus collections fees waived. After being a member for over a decade, being treated so poorly is inexcusable. Think many times before you give this organization your credit card or bank account info. read more

I like the classes and training staff at this gym, but the way this place is managed is TERRIBLE. They will try to take as much of your money as they can. You may think it's worth putting up with, but it's not- it will give you a bad taste in your mouth and keep you from going (which may be what they want!) Also the locker rooms are gross, and pool hours inconvenient. Believe the bad reviews, people! Try Cascade Athletic Club, that's where I'll be going when i get out of this membership read more