Josh and Logan the fantastic duo service technicians were prompt and courteous. Josh answered all…read moreof my questions. Josh came to perform a touch-up paint job on our refrigerator door. We are pleased with his work and the area he painted. It blended in well. Ashley and Billy from the Appliance Place in Colonial Heights, Virginia are dedicated to providing excellent customer service. Thank you so much for solving the problems we had. Blessings to you! Diane P.

I purchased a washer on 7-28-25 at the Colonial Heights store. I was told by the salesman that the…read morewasher could be delivered to my house the following Monday 8-4-25 for an additional $169.00 or I can be picked up on Friday 8-1-25 from the store. I chose to pick it up on the 1st because I needed a washer Immediately. The salesman said they would call me when it came in. Friday came and I never heard anything so I called the store at 2pm and spoke to the salesman again and he said the washer would not be here until Monday the 4th. I expressed my dissatisfaction with my service because I had scheduled help to get the washer into the house on Friday and I had no way of getting the washer in the house on Monday. Again, I was told I could pick the washer up on Friday. The salesman said there must be a misunderstanding. I asked to have a discount on the washer because of the inconvenience and the salesman said he gave me the sale price. The salesman then told me he could give me my money back as a resolution to the problem. I then asked to speak to a manager and the salesman said he would be here on Saturday. I called on Saturday and spoke with a manager and explained the situation again. I asked the manager if they could waive the delivery fee since I had no one to help get the washer in the house and he said he would do it for $129.00. I then said if you could bring the price down to $100.00 I would except that. The manager said he could not do that. I told the manager that I have bought appliances from them before and bought numerous appliance parts but obviously my words fell on deaf ears. I then told him to cancel the order and I would call him back on Monday to give him my credit card information to credit my account. I called on Monday and spoke with the salesman again and gave him my information to return my money. He said he would take care of it. I checked my bank account on Thursday and the money still had not been returned. I called the store again and the salesman said my account was credited on Monday and it may take 2 to 3 days for the money to clear. He said if you don't see the money in your account by Friday to give us a call. I finally got a receipt for the transaction on my phone Friday afternoon. I then called my bank to verify the transaction and they told me that the transaction was actually done on Friday and not on Monday like the salesman said. I know the customer is not always right every time but when you are told that your money has been returned and it hasn't, you can pick your washer up on Friday and you can't. Then you are told you must have misunderstood what was said. If they are willing to lie about when your money has been returned to your account would they also lie about when the washer was supposed to come in? Integrity is everything!!!! I have done business with The Appliance Place for years and I have bought a Refrigerator, Dishwasher and numerous appliance parts from them with no problems. My family has also done business with The Appliance Place before but after this experience neither my family or I will give The Appliance Place our business or recommendations any more.

We went to Lipscombe Appliance since I thought we needed a new clothes dryer. I wanted to buy local…read moreand not use a big chain store. The gentleman there asked about the issues we were having. He then suggested that, before buying a new dryer, we first get the dryer vent cleaned. He also suggested a reputable company for the vent cleaning. After the cleaning, everything is working fine. We really appreciate the help and honesty we got at Lipscombe Appliance. Would definitely use in the future.

Several years back I had one of their technicians visit to repair our oven. They miss diagnosed the…read moreissue as a gas valve and never corrected the non operational oven. I was givin a partial reimbursement, but ended up paying a dispatch charge of about $125.00. since nothing was accomplished, my feeling is I shouldn't have been charged anything. We ultimately ended up with a new oven to correct the inoperable one. Consider other appliance repair would be my recommendation that treats you fairly.

Let me just state the obvious here... despite being a vacuum sales and repair shop, this place…read moredidn't suck! I'm new to this repair place because my previous shop went out of business which did suck because I loved it. The Oreck shop on West Broad is no more. I'm an Oreck fan, lightweight but heavy duty vacuums. I took both of my Orecks in for their yearly tune-up. (I keep one upstairs and one downstairs, yes I'm that lazy!) Orecks typically come with a 10 year warranty with a free yearly tune up for the duration of the warranty! Unfortunately my previous shop had all my paperwork and it didn't transfer. Oh well! I dropped the vacuums off on Thursday afternoon and they were ready by Wednesday. One of them needed a new roller. Frankly, I thought the prices here were high, the other place had better prices, but it's close by my house so convenience plays a factor. Vac City is a small shop in Parham Plaza that moved from the back of the strip up to the front near Game Stop. The sell and repair many different brands of vacuums and have many accessories like carpet fresh powder, vacuum fresheners, bags, as well as fan belts and other parts for your cleaning machines. The gentleman behind the counter was pleasant enough but when I picked up my vacuums and was struggling a little to carry them out, it would have been nice if he assisted me in carrying them to my car. Overall, I'd return since this is a service needed primarily once a year. My old Oreck store set up a small booth in Southside at Old Town Antiques, which is a bit of a hike. But if you are in that neighborhood, it's worth checking out and so is Vac City in the West End! I wish I could give more than 3 stars but my experience here just didn't blow me away... maybe after the dust settles, I'll update my review!

I cannot say enough positive things about this little store. As I have inherited a Kirby vacuum…read morefrom my family, I had a piece that needed to be replaced. I have called around to a couple different stores but none of them had replacement parts for my vacuum until I called vacuum city! Not only do they have my part but they also had it in stock! I drove all the way over to see them and was happy with my experience there. I walked in unsure of what to expect, especially with seeing other vacuums on sale, one being exactly like the Kirby I own. I walked up to the counter and spoke to the gentleman about getting a replacement piece for my vacuum that I had called about. He had it in stock and explain to me how to remove and replace the piece with ease. He was even kind enough to give me his business card to call him if I had any issues with putting it back together. He also mentioned that this is a piece that typically breaks on the vacuums, after a lot of usage (15+ years), because of it being such a prominent part. After paying for my pizza brought it home and was able to follow the instructions he gave me and replaced the part quickly. Overall, I had a positive experience and will be returning again if I ever need any more help with my vacuum. This little store is close to Regency Mall, has ample parking and is easy to locate, right near Adolf's Jewelers! If you need to repair your vacuum, this is the place to go!

Great personal service that you don't see anymore. Larry is easy to work with. Had great…read moresuggestions. Delivery was top shelf. We need more companies like this. Don't hesitate to visit. Extremely satisfied.

We have been doing business with this business since 1991 when they first installed our gas…read morefireplace. Over the years we have continued to call them for maintenance and to install new logs, and a screen front. The products have always been excellent! Each time they have done a stellar job. Their customer service has always been exceptional. The installers, each one that came were professional, neat, and very knowledgeable. Our very recent call was right before Christmas. In spite of them being very busy and it being later in the day, Larry called LJ, who just had finished a call nearby. LJ immediately turned around and came by to fix the issue. He too, was efficient, neat and informative. We were so impressed by his attention to detail as well. He did not leave until everything was perfect. In this day and age it is a challenge to find businesses that care so much about their customers and their products. We will always call them for our fireplace needs. They are among the very best!

Our new home did not come with a refrigerator or Washer / Dryer. We purchased all of the above from…read moreLacy 's. They were knowledgeable and had just what I wanted. They delivered and installed the appliances quickly, efficiently and professionally. The prices were fair and we felt respected. We had an overall completely satisfying experience. HIGHLY recommend Lacy's Home Center!

Great spot for most general hardware needs, friendly and helpful service. Good general supply of…read moreelectrical, plumbing, etc but if you need lumber, this isnt where you can get it. Worth a phone call first if you are looking for something specific. Staff are knowledgeable and glad to assist. Will skip a trip to a big box hardware store to come here.

I have been using Siewers Lumber for the past 35 plus years, they are my go to source for high…read morequality framing lumber, decking, molding, trim and doors. The staff are well educated in the products they carry and while I constantly hear how expensive they are, I have never seen the prices as too high, they may be a little more, but you are getting better quality material for that modest price increase. Compare pressure treated or standard framing from lowes or Home Depot with them m, there is NO comparison, Siewers simply carries a better quality product. They also do custom millwork, cabinets and much more. Their sales staff is great, the owners are 5 generations deep. I have known most of the family for years and cannot recommend them any higher.

Great selection. Great, knowledgeable staff. Great quality products…read more I'm a building professional and can't say enough good things. Particular shout-outs to Matt Armstrong, inside sales team and warehouse crew. Excellent, timely service every time!

I will not be referring or using this business for future projects. Without going into lengthy…read moredetails--the workers are very helpful and friendly to get your money/business. Once project is completed "temperature" changes--and in my situation--unwilling to provide missing item from touch up kit that I paid for. May (worker) basically accused me of lying when I explained to her I did not receive touch up pen. REALLY-why take time out my busy day/life to lie about a touch up pen. Get a life lady.

Wonderful experience with May Cheung and the team at Kitchen and Bath Expo…read more We got a couple of estimates from local competitors and not only where they the cheapest but almost 2/3 lower in price per sqft for quarts then one of our other candidates. We found the them the be extremely knowledgeable and even found a miscalculation on cabinet placement for a dishwasher alcove. (which was quickly fixed prior to installation of countertops and would have been a nightmare had it not been caught beforehand) Countertops were installed in record time and look amazing. From countertop measurements to installation took less then 2 weeks and only 4 hours for the day to install. We chose classical white quarts with the large single bowl sink with zero radius edge corners. We love the gray veins throughout the slab and how true to white the white really is. In photos you'll also see the matte black, Moen faucet with soap dispenser and gray shaker style cabinets. Completely satisfied with our purchase and could definitely recommend to family and friends. P.s. will be tilling wall and add floating shelves along with new appliances to complete Reno. (Work in progress)

Great experience. They do it right, the way you want, the first time. They know what they are…read moretalking about and helpful. They are organized, they communicate, they have the best. They will not waste your time or money.

Great selection of Quartz, marble and granite. They installed quartz countertops in our kitchen and…read morethey did a great job!