I hired this company in good faith and paid nearly $700 in full for moving services. As a paying…read morecustomer, I have every right to share an honest account of my experience. While the company has attempted to minimize or redirect responsibility for the outcome of this move, my review reflects the reality of what I experienced during and after the service.This was a standard two-bedroom apartment move. One of the bedrooms did not even contain a full bed setup and consisted mostly of packed bags and storage items. A professional moving company should be capable of properly assessing volume during the booking process and dispatching appropriate equipment.Instead, I was repeatedly informed during the move that items would not fit on the truck, which resulted in me personally having to make multiple additional trips in my own vehicle after paying for professional movers specifically to avoid that burden.Regarding my couch. Once it became clear that it would not fit, I did not argue or escalate the situation. I simply asked that it be placed near the trash area after photos were taken documenting that it could not be transported. I accepted the situation and moved on. For the company to later imply they were somehow doing me a special favor by placing the couch near the trash is misleading and inaccurate. That was not an act of goodwill it was part of resolving an issue that arose during a service I had already paid for. Additionally, some of my belongings were damaged while being removed from my apartment and loaded into the truck, which further contributed to my frustration with the overall handling of the move.The failure to properly disassemble furniture . During my booking, I was informed that furniture disassembly and reassembly services were included. However, structural furniture pieces were not properly disassembled. My bar was damaged during the process, and I was even advised at one point to consider throwing it away because the movers could not properly maneuver or disassemble it and there were several items that were either damaged, could not be transported appropriately, or became unusable following the move process. This included furniture and my baby's highchair that had to be discarded afterward. I will be attaching photos so future customers can make their own informed judgment regarding the condition and handling of my belongings after service. Addressing the claim that I "Did Not Speak Up" because I remained calm during a stressful move should not be interpreted as satisfaction with the service! Even one of your Mover seen that I was crying, because my things were being damaged, and that I had to throw away couch ! My priority at the time was protecting my belongings, managing my children, and completing an already exhausting transition not creating confrontation while movers were actively handling my personal property.Customers should not be expected to argue, escalate, or create conflict in order for their concerns to later be considered valid! .I paid the invoice in full, remained respectful throughout the process, and chose to handle my concerns afterward through an honest review. I stand firmly by my experience and by the concerns I originally raised.The attached photos speak for themselves. Future customers should proceed with caution and ensure all expectations They go by the clock and not by effort , truck sizing, disassembly services, and reassembly , and total inventory are clearly documented in writing beforehand.

It should really have been a zero star. I didn't see the owner's response in Google until now…read more I'm not able to update my review on Google. First of, they didn't clean up the mess, my husband did. Secondly, I never said my old lamp was only $300 or that it was over 20 years old, but of course, I did not have a receipt for it. Thirdly, there are a few very bad reviews on this site, customers should really look up reviews here, especially 'bad' ones because they happen to be true and honest. I had already explained clearly why I was requesting for additional compensation for my broken lamp. There was no replacement for the glass shade that was broken by Jibreel's worker that could be fixed securely on the post. We would have to buy a brand new lamp (post and shade). Don't worry about the additional compensation. It was already written off as 'charity/donation' in my books.

Always helpful & efficient. We've been going there for aout 30 years and have never had a problem.read more

Efficient and professional. I went here to get a few things notarized over a span of several years…read more Never had a problem. They were also really good about following COVID standards during the height of the pandemic.

Everything you want in a business- responsive, convenient, easy to work with…read more Renting a unit was a breeze and the staff is always so kind and flexible. Also so conveniently located. recommend using these guys if you need a storage unit!

I've had an outstanding experience with Self Service Storage of Phila and can't recommend them…read moreenough. The staff have been incredibly friendly, professional, and just genuinely helpful. They take the time to walk you through your options and make sure you get exactly what you need without any pressure. The facility itself is well-maintained and feels very secure, which gave me total peace of mind storing my belongings here. Access is easy, and everything is clearly organized making move-in and visits hassle-free. If you're looking for a reliable, clean, and well-run storage facility in the city, this is absolutely the place to go.

Ron and their team is amazing to work with. We worked with them on a dumpster rental and Ron was…read morewilling to patiently talk me through my options. They were so flexible and professional throughout the whole process. Prices were also very competitive. Would highly recommend!

I had to call the company about one of their trash trucks picking up trash. The guy that answer…read morethe phone was very rude to me telling me that I shouldn't have call for that matter and then preceded to hang up. I also have them for my house pick up. Purposely through the cans and there still loose trash in the can. This happens pretty frequently!

I went here to get my truck legal after the company I bought it from went out of business…read more They helped me get my truck done and saved me the $1709.00 I had already paid when I bought it from them. was told at other places I would have to pay again since they didn't but these ladies know their stuff and took care of it for 30$,ty so very much your a great local business that more should try to be like more ...

Went to this place to surrender my NY plates when I got my PA license and plates. Here I am three…read moreyears later trying to renew my license in PA but there was a hold as I was flagged by NYS for either not surrendering my plates or they were surrendered late and I owed $50. Has made trying to renew my license here in PA way harder than it needs to be. Still waiting for the hold to lift. Customer service at this place was great when I was physically there and got the job done three years ago, but now I'm questioning what happened when I surrendered my plates here?