It's fairly easy to schedule an appointment online, but there's also availability to walk in. I…read moreopted for a scheduled appointment. I came at least 20 minutes early and couldn't do the phone check in, so I checked in at the kiosk. It was a straightforward process of the tablet scanning my drivers license and insurance. I waited for maybe less than 5 minutes and I was called in 10 minutes before my scheduled appointment time. The phlebotomist let me know of my copay, and what labs I was getting done. She drew the labs pretty quickly. She was professional and friendly. Overall, I was in and out within 20 minutes. The waiting room is spacious and clean. Seeing as I had gotten there after some other people, and I got in pretty quickly and earlier than my appointment time, I highly recommend making an appointment!

It's impossible getting to real human over the phone to ask questions.. So I had to drive over to…read moreask, but then found out they don't have a front desk!! People use the iPads to check in. I had to wait for an employee to come out to call for the next patient so I could interrupt to ask. I then made an appointment for 2:30 pm the next day, but I didn't want to wait that long, especially while fasting. I kept the appointment just in case, but went in at 6:45 am the next morning to join the walk-ins waitlist, hoping to be seen earlier. There was already a line by this time! The bathrooms in this building was locked, even after 7am, so that was frustrating too. Then during check in, it wouldn't let me register as a walk-in since I already had a 2:30pm appointment. It took a while for an employee to come out for me to ask about this. They said they don't know how the system works and it would be at my own risk if I want to wait to see if they will call me in before my appointment time or not. I decided not to wait because my name wasn't on the walk-in list and it shows up on the appointment list still. If I were to cancel my appointment and add myself as a walk-in, it would be too late since there was already a lot of others that checked in before me by now... I ended up looking to see if there was a morning appointment available at a different location, and thankfully I found one for 10:40am same day somewhere else.

Great experience. I have been getting semi annual blood tests for many years and recently had Anna…read moredraw my blood. She was right on time, quickly prepared the test equipment, and gently took the blood samples. I highly recommend her. She is kind, professional and competent.

Excellent. Getting to a lab is a problem. Anna interfaces with me and mt regular labs. Wonderful.read more

The hours listed are completely wrong. I've shown up multiple times at different hours that say…read morethey're open, and every single time they've been closed. It honestly feels like they're only open randomly or by appointment, but that's not stated anywhere. Super frustrating and a total waste of time--please fix your hours so people don't keep getting misled. my opinion if you need a drug test don't come here unless you want to be played with.

Horrible! I have had an appointment twice and both times the employee was a no show. The door was…read morelocked so I called the number on the door(800-948-2705) who is the owner who lives in Roseville. She says she cannot get reliable employees and there is nothing she can do. If I don't like it don't come back! Well believe me I wont! They are unprofessional, uncaring, and do not care if there is a line of people who have an APPOINTMENT waiting! There are other professional companies out there so don't reward this bad business or this unbelievable bad behavior! I know I never will again, and I am going to warn my company and as many people as I can to not use this joke of a business.

This review is for the Sutter Lab on EG Blvd. My appointment was at 2:45PM (with a 2:30PM arrival…read moretime), so I ran out of things to do other than to write this review out of annoyance I sat here for an hour. It seems there's not really a point in bothering to set an appointment (which you can do online or via phone). I finally asked them if having an appointment does anything and they said I'd be next. But I was still not the next person. Seems like it would be wise to check in with them periodically. After continuing to wait, the person came out, told me to do the test at home, and it was not blood work; it just requires DNA (a hair sample) and to read the instructions. Being pretty sure this was blood work, I went upstairs to my Doctor's office and the Nurse came down to talk to the lab staff. (Very grateful for her!) Staff have been friendly when I've been here. But they don't seem to be very organized when it comes to managing the appointment aspect of things. Some staff also appear very misinformed since they are giving patients completely inaccurate information. Giving two stars instead of one because I've had plenty of good experiences at this location with kind staff.

Quick service but kinda rude and unprofessional. Went in for a blood draw. Office personal we're…read moretalking about being drunk the night prior and hungover. There were hella skin flakes on the arm rest and the phlebotomist asked if I wanted it wiped and I was like duh why wasn't that done in between every pt. I've had many blood draws but she stabbed me with a vengeance. Felt like there were no adults there

Difficult to get a convenient appointment time. Impossible to get through via telephone.read more

A year later I need blood drawn and I knew exactly where to go…read more I signed in, waited no more than 15 minutes, got a phenomenal phlebotomist who hit the vein immediately and got me on my way. My experience continues to be FABULOUS. The staff is kind, courteous and professional. This is my place to go.

My mom's been seeing Dr. Forde over 8 years and he's great. Very patient and understanding. The…read morestaff are unfriendly. They don't greet you at all. You just fill out the check in slip and give it to them without a word. Lol!!! Waiting is at least 1.5 hours before you get to see Dr. Forde even though you have an appointment. Don't go there on walk ins and expect to be seen. You will waste your 2-3 hours waiting and the receptionist will tell you "Sorry the doctor is behind schedule. Just go to urgent care." Are you kidding me?!!! Oh by the way if you have an appointment I suggest you call a day before to confirm it because if they cancelled your appointment they won't even call to let you know. It happened to my mom twice. The lady in the front said she did but I checked all our voicemail and there were no messages. For this I am changing three stars to two.

I went here today as a walk in and waited for 2 hours just to be rejected. Dr. Ford denied me…read moresaying my vitals are normal and I could wait until my sceduled visit in four weeks. Seriously!!!!??! I told them I'm in pain and have been for weeks and they want me to wait even longer. I was already fustrated that it was a 6 week wait to be seen as a new patient. Ugh!

I was referred to AXG from my primary Dr, when my prescription was sent to AXG, there Response from…read morewas immediate, very detailed when setting the initial appointment. Set up home sleep study, AXG representative Jason showed up at my residence and instructed me professionally in detail in setting and using the home sleep study. Flawless ssrvice. I returned the equipment which had a box and pre paid priority mail. AXG notified received, then instructed study was read and sent off to sleep Dr for final review. I was notified from Jason full report sent to my referring dr. I then emailed numerous times suggestions, feedback on what machine, mask, other equipment needed for me to purchase. I've relied on AXG for comfort, knowledge Jason expresses for apnea care. response time fast, detailed, and fantastic follow up. AXG and jason is a must to utilize for your future sleep apnea trivia.

I have called twice, left detailed message, no return call. Always get voicemail when I call. Not…read moresure if they are out of business, or just don't bother to return calls.

Making appts are booked out, especially on weekends. Definitely schedule way ahead. I won't come…read morehere without scheduling an appt. Fyi most of their Phlebotomist they have are new-new, no phlebotomy experience. They gotta start somewhere. Lots of turnover. They usually leave after they get the experience and go to the hospital. Hence, the picture she pulled the needle out and scraped my skin. She couldn't even feel my veins either.

I tend to have a vasovagal response to needles (pass out/…read moreget really dizzy from blood pooling to your legs). I always tell the phlebotomist anywhere beforehand, so they are aware. I have been to this location 3 times recently and all times the phlebotomists have been incredibly empathetic and caring. In the past at other hospitals or labs I have dealt with so much judgement from health care workers for a symptom I have almost no control over. This is why I will always go to this location from now on. I visited this location yesterday and the phlebotomist even offered to let me lay down while getting the blood draw, which was truly going the extra mile for me. Thank you Timberlake Quest Labs, I'll definitely be back next time :)