My 84-year-old father recently had a very troubling experience with this dental office, and after…read moremaking every reasonable effort to resolve the matter privately, I feel compelled to share what occurred.
My father is an elderly patient who was recently diagnosed with Parkinson's disease. He speaks very softly; he stutters and struggles with mobility. As a result, he is particularly vulnerable and depends on healthcare providers to communicate clearly, exercise patience, and treat him with dignity and professionalism.
The problems began during the crown process, on April 20, 2026. At the temporary crown appointment, my father informed the technician that the temporary crown had a rough edge. He was told not to worry about it. He also received very little guidance regarding aftercare and had to ask questions himself about eating, brushing, and flossing.
Just a few days later, part of the temporary crown fell out, requiring an additional visit to have it reattached. A few days after that, the same portion fell out again. By the time he returned for his final crown appointment, the temporary crown was once again broken.
During the final crown appointment on May 2, 2026, the technician removed the temporary crown and attempted to place the permanent crown. When it did not fit properly, the dentist, Dr. Kirandeep Kaur, entered the room and attempted to adjust the crown by grinding or drilling it outside of my father's mouth. The crown was then placed again, and my father was sent for an X-ray.
After returning to the treatment room, my father was instructed to bite down on the crown. The crown cracked. My father immediately asked, "Did it crack?" The dentist responded, "Yes."
At that point, my father expressed that he was unhappy with the experience. The dentist apologized and explained that another crown would need to be made. She further indicated that she could produce a replacement crown using a lower-quality material because it could be completed more quickly, and that the fee would be reduced.
A staff member from the front desk later entered the room to ask why my father was unhappy. He explained the sequence of events and his concerns. Afterward, the dentist suggested beginning treatment on another tooth while waiting for the replacement crown process. My father declined.
What is most disappointing is what happened afterward.
On May 5, 2026, I personally visited the office and met privately with the office manager, Bella. The office was empty at the time, and our conversation was cordial and respectful. I specifically stated that my goal was not to create conflict, but rather to resolve the matter professionally and privately. I explained that I preferred to spread "light and love" rather than anger and that I hoped we could reach a fair resolution.
I requested three simple actions:
1. A written apology to my father.
2. That his account balance be reduced to zero.
3. That his complete dental records be provided so he could seek treatment elsewhere and complete any remaining work with another provider.
I requested that these actions be completed by May 9, 2026.
The only request that was honored was the release of his records.
No apology was provided. The account balance was not adjusted. Instead, my father later received a bill that included charges related to the replacement crown that became necessary after the original crown cracked during the fitting process.
I am particularly disappointed because the office was given an opportunity to resolve this matter privately and respectfully. Rather than addressing the concerns of an elderly Parkinson's patient and demonstrating accountability, they chose not to follow through on the requested resolution.
Patients deserve competent care, clear communication, and professional treatment--especially elderly patients who may be less able to advocate for themselves. Unfortunately, that was not our experience.
