Just bought some koi fish from Oscar The best koi pond store best price and Oscar and he best customer service Thank you Le read more

I discovered this business on Apple maps, and was excited to visit. There are limited parking spaces. On my way in, I almost bumped into a man and when I said "oh" to acknowledge his presence, he remained silent as if I wasn't there. I merely assumed that he was a customer who was on his way out. When I entered, the same man came back in, and after observing him, I realized that he worked there. In my opinion, he appeared disengaged and disgruntled. It was my first time in a koi shop and I had many questions, so I approached him. I was curious about the price, complexity, and maintenance. The only aspect that I did enjoy was looking at the koi fish. The element that distinguished this particular experience was that he didn't hesitate to offer a sarcastic reply. When I inquired about the price of a particular koi pond, as innumerable customers have undoubtedly done in the past, he seemed visibly annoyed, and said it was like asking the price of a car at a large car dealership and followed up with "okayyy" which signaled to me a hyperbolic, sarcastic, and impatient tone. The reason I physically came in was to ask questions, as do others when they are unfamiliar with certain products. This is particularly of great importance to me since I am a teacher, and when I, myself, am presented with a question, I am solely focused on informing. Being condescending never crosses my mind, especially with a customer. Putting others down to feel more intelligent is usually a coping mechanism stemming from deep-seated insecurity. He was not only lackadaisical about his customer service, but categorically appeared annoyed by my presence. I almost felt like I was in a different country. We are trained in the United States to immediately greet the customer and offer ongoing assistance while being excited that they might be a potential buyer, but that was not my experience here. Afterwards, I wanted to discover whether others had similar experiences; therefore, I decided to read this business's Yelp reviews, and I found several that confirmed my experience. On their website, they state that "...we are always happy to help you in any way..." but, once again, that was not my experience. I felt compelled to Google him and discovered that he was a co-owner: Greg Zuccolotto. Luckily, I have many options in Southern California, and I won't be conducting business here. Best of luck! read more

Laguna Koi pond has been here 36 years! It's such a fun educational place to even take your students to or children or anybody who loves Japanese Koi imported from Japan! $25 - thousands of dollars is the price range. Interact with Koi fish! Very helpful and pleasant person. read more

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Gianni is an absolute lifesaver when it comes to koi ponds. After getting back from a trip to Hawaii, I noticed something was off. My pond water wasn't circulating like it should. I tried everything I could think of, but nothing worked. I was seriously starting to worry about my 23 koi, who've been part of my family's life for nearly 9 years. Thanks, Gianni. You really came through. I fixed the issue. read more

This is a very cool place. A little hard to get to being on Laguna canyon road but worth it. Knowledgeable staff and a huge selection of koi, plus lots of aquatic plants. They also have an inside with supplies and equipment. This is a decidedly a "pond" place but any aquarist would enjoy stopping by! read more

Hidden gem for sure. Open for over thirty years in the same spot. Walk around, feel the peace and serenity of the fish. The only wish I have is they serve Japanese tea there. I suppose it they served tea, boba, and coffee they would have a lot of people there which might make it a tourist destination. The owners would get rich but not so good for the fish with so many people, hard to control. Now it's a secret spot for locals. read more

Laguna Koi Ponds - Aquarium Services Near Me - Laguna Beach, California

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Stan the cat was very welcoming as we walked in to Laguna Koi Ponds. He meowed and let us pet him. The koi fish were pretty cool too and the most lovely water lilies! read more

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Although I'm not (yet) in the market for my own koi pond, I absolutely love koi fish and since I lived in the canyon, I thought I'd stop in to check out what Laguna Koi Ponds was all about. Well I was in for a treat! I could not believe how many koi fish they had - ranging in color, age, size, etc. I had no idea how beautifully diverse koi fish could be! Not only were the fish impressive, but the gorgeous habitat and vegetation made the place seem more like a sanctuary or retreat! They have such gorgeous pools, ponds, waterfalls, and plants and flowers that made it the most delightful experience! I could've looked around for hours, it was so peaceful and serene. And it really does make you fall in love with the koi fish too! I felt a little bad for being there so long with no real intention of buying koi fish, so when a friendly staff member asked if he could answer any questions, I sheepishly told him that I'm not yet in the market to buy any koi fish or build a pond in my yard - but that I just really wanted to look around. To my delight, he completely understood and seemed genuinely glad that I was having so much fun looking around. He answered my questions, showed me around, and seemed proud to be able to show me their amazing grounds, ponds, and selection of koi. If you or anyone you know is looking to add a bit of beauty, nature and tranquility to your home or office space - this is a must see! read more

Laguna Koi Ponds - Adults and Children will have a great time visiting Laguna Koi Ponds! - Aquarium Services Near Me - Laguna Beach, California

I married someone with a family of koi ponds I have driven past this gem over and over. As a family we finally dropped and this place is amazing on dozens and dozens of levels. It's almost like a living museum of beauty with amazing plants and many fish and much knowledge to help your pond thrive. Thank you so much for all you share with the community. read more

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Great service. Had a clean out of the 2,500 gal koi pond and waterfall we inherited when we moved into our house two years ago. Forgot to take a "before" pic, but it was really brown looking. All the side rocks and bottom looked like they were covered in dirt/mud. Dan and Sal did an awesome job cleaning out everything! Took great care moving the fish to a temporary tank. Then went to work practically cleaning and hosing down every rock in there working from the top of the waterfall downward. Definitely more than I expected. They were great in answering my questions not just on the clean out process but taking care of the pond in general. Highly recommend and will be using again whenever I do a clean out. read more

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First time here was ok, we did not have a pond yet. We were asking questions still and getting ideas. The older gentleman working at the time had no interest in helping whatsoever. He was visibly annoyed by our questions. You could tell he was answering out of obligation. I am pretty sure he made his assumptions quickly we were probably wasting his time or were "small fish" with our backyard pond so not really worth his time. I am sure their primary business is big ponds in mansions on the coast? At least that's how it felt to us. We took the hint! We had our pond built by a different company, came out beautifully and we're very happy. However we love coming here, all our koi fish are from here and probably 60% of our plants. What really makes this place were the younger guys working here. We've probably been 5x since then and they really take the time to walk with you and answer all your questions. They really make the trip there enjoyable! read more

Laguna Koi Ponds - Our first few koi mixed with their shubunkin goldfish (which we haven't seen anywhere else - gorgeous long fan tails!) - Aquarium Services Near Me - Laguna Beach, California

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Laguna Koi has zero - Customer service. We were a monthly customer years ago and left because their service team was subpar. We tried them again 10 years later after we heard they had improved. They have NOT. Do yourself a favor and don't use Laguna Koi for monthly pond service. They over chemical your ponds and their team lacks even the most basic pond knowledge!! We also had a pond issue and as a monthly customer could not get anyone to come out to inspect. They string you along and have zero customer service! read more

Love coming here after a long day at the beach. There are several different koi's in different pond areas. All for purchase. There are some beautiful ones that are quite pricey. I miss my koi because I used to buy them here but after A huge raccoon family had sushi night, I have no more koi. I just come here and just look at the beautiful koi's. Owner is nice and knowledgeable. Definitely good place to buy rare koi. Just make sure you have it secured so no wild animals can get to it. read more

We visited Laguna Koi Ponds a while back and Andy was so awesome; he took the time to speak with us regarding all our questions and we could 100% tell how incredibly knowledgeable he was about the entire koi fish process and how much he cared for the fish. Thank you Andy!! read more

Late in review but staff was very nice in helping pick out some water plants for my fountain. Will be back when more are needed.

Laguna Koi Ponds has made a lasting impression on myself, my koi fish and my pond. The owners and employees are very knowledgeable, kind and caring. Laguna Koi not only provided top notch service for my pond but also provides me with the eduction and guidance to ensure my fish stay healthy. I recommend Laguna Koi Ponds for all your Koi and pond needs. Shout outs to Greg, Ben, Gianni, Pedro, Oscar, and Victor.. I love Laguna Koi Ponds!!! read more

Best selection of beautiful koi in SoCal. Great setting and helpful staffs. We got three beautiful koi for our pond, couldn't be happier! Staff is very patient in explaining to us the different varieties and help us chose the best ones for us. Plenty of tips too on how to keep these fish healthy and happy. This is our third time here. Our previous koi got poached by racoon during a stormy night. Apparently raccoons live to forage when it's raining hard bcs they know all the pets and indoor. My wife found fish scales and that was it. Those koi were with us for years. Oh well, glad this place is so close by us. read more

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The house we are staying at has a koi pond in their yard and they were looking to get a couple more fish for their pond. We were asked if we would like to join them and learn a little about koi fish. We had a nice drive into Laguna and pulled in. There is not a lot of signs telling you where it is but they had been there before. When we walked into the outdoor area of this beautiful business we were amazed at the size of the tanks. There was the sound of gushing water and bubbling water, keeping the water fresh for the fish. We started at the first tank we came to and looked at the different color combinations that the koi could have, orange, red, blue, brown, gold, white and the list goes on and on, super cool! My friends were greeted by a really friendly and nice guy who was explaining the different markings and color combinations. This gentleman was very knowledgeable, Greg was his name. We looked at many tanks of fish as Greg explained the names of the fish as it pertains to their breeding. The fish come from Japan where they are bread. There are various sizes of fish and various prices to go along with it. We watch as my friend chose a Gosanke/ Sanke what a beautiful fish, they also chose a Goshiki , another beautiful fish. These fish were on the larger size and they were not cheap. They also picked up food and some enzymes for the water. These fish were bagged and boxed for transport . Greg was very thoughtful and knowledgeable when answering our many questions. Greg was an obvious expert, the fish made it home safely and love their new home, they were a beautiful addition to the existing koi pond. Highly recommended read more

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Just got off the phone with the owner Greg and i gotta say thank you for helping me and guiding me in the right direction to treating my sick koi fish. He was very very patient and informative i can't thank you enough. New customer for life. Appreciate you Greg you're the man! read more

Drove 45 minutes to check this place out and it was definitely worth the drive. The owner was incredibly knowledgeable and patient, giving valuable information about koi and how to properly care for and raise them. Their selection is larger than any other koi fish store I have been to. Highly recommend and will be coming back. read more

Laguna Koi Ponds - Aquarium Services Near Me - Laguna Beach, California

Beautiful spot. The gentlemen there are great and so helpful. Even if you want to just walk around and observe the beautiful koi, they make sure you're taken care of and even talk to you about the koi. Greg was a joy to talk to and the history of how he created his spot. I can't wait to come back during the summer. Don't forget to purchase one of their sweet hat and/or a t-shirt. Thank you again guys read more

Laguna Koi Ponds - Beautiful koi displayed - Aquarium Services Near Me - Laguna Beach, California

bad experience returning a water fountain pump , and baying back a bigger one. small scratches on it was enough not receiving my pump or credit just bad service! read more

Highly recommend coming here! Oscar was the one who helped me, I was completely impressed with his professionalism and customer service. He provided me with information on the different types of koi fish, the best way to care for them and gave me advice on what size and type of pond I would need. The fish themselves were in great condition and all of the colors were vibrant. I would definitely recommend this store to anyone looking to buy koi fish! Thanks again for all your help Oscar! read more

I have been a customer of Laguna Koi for over 20 years. Ben and his crew have been instrumental not only on fish knowledge, but water quality, disease prevention and adjusting to the ever-changing conditions of my pond. I live in Trabuco Canyon and my pond backs up to open wilderness. I have lost fish over the years to many different predators, but due to a little neglect and a heat wave I lost 6 large koi to an algae bloom. I thought it was time to add a couple more water falls and large rocks to create protection from predators, but also create more shade for my new fish to be added soon. Since I decided to bury all my 1 1/2 pipe in mortar and plastic cement this became a challenge trouble shooting for air leaks. I purchased my new pump and all the accessories from Laguna Koi. When I had some difficulties getting the new pump primed and that's where Laguna Koi's Oscar Gonzales helped me trouble shoot and with a few minor adjustments I was able to get everything working. On multiple visits to Laguna Koi during my rebuild I observed Oscar's interaction with visitors, as well as customers, to help them understand the beauty of koi. His passion and knowledge for his work shows with every interaction he has! I can't recommend Laguna Koi more. read more

Went here to pick up a platium ogon. Ended up buying platinum,yamabuki and orenji ogon. Bought the platinum and yamabuki at the same pond. Exceptional clean, bright scales, thick shoulder,big head,big mouth for potential growth. Those two are well price for the quality this place offer. I've been to many koi places in OC, this place has the biggest selections. Koi are ranges from 30$ to 150$ and range all the way from a few thousands depend on your needs. Greg helped me, nice guy, gave me very insightful tips to maintain koi deeper color. Greg has a much bigger facility to quarantine his koi so he has unlimited Koi supply, he usually restock at his retail location in Laguna Beach when his pond is depleted. If you really want good quality koi and don't mind paying a little more, start looking at the 150$ pond, that's where you will get your money worth. Spent about 500$ here for my first visit, and plan to come back for a few doitsu showa,maybe a few ginrin kohaku and ginrin benigoi. If you like koi that shine under the sun, then ogon,ginrin Doitsu, kojaku and beni kikokuryu is the style you should look for. Highly recommend this place, will be back during harvest to find a few hidden gem to add to my pond. read more

What a wonderful place, whether you have a koi pond and want help, or you just want to be in a beautiful place to see beautiful fish. If you are driving in or out of Laguna on the 133, it is worth a stop to explore. Paul was especially helpful to me with my koi pond. He tested my water sample, gave me specific instructions for treating my fish problems, and provided all sorts of interesting and helpful information. Steve S read more

Greg runs a wonderful business, is super wonderful to talk to and so kind with the sharing of his knowledge! Was a wonderful experience, highly recommend stopping by. read more

I volunteer at the church I belong to. We have beautiful gardens and water features, one being a koi pond. It is in need of alot of TLC and I am doing my best learning about what it takes, ( cost, labor, maintenance) to properly care for this pond and get it looking beautiful again. The leader of our Grounds ministry and I came to Laguna Koi with tons of questions after listening to a few others and still feeling unsure about the best way to approach it's current condition. Greg was over the top helpful! Gave us his undivided attention ( for over an hour) and filled us with knowledge. Seeing he has been in business over 36 years and taking the time to show us several ways to approach our pond renovation one step at a time, I am overly confident we found the right people and place for our fish and pond. Thank you again Greg. We will be in touch soon! Julie and Bonnie read more

Having a pond is easier than people think and there is no therapy better than the tranquil sound of water on your patio, porch or yard. Everyone should take a stroll through this store for garden goals; they have the most beautiful ponds, aquatic plants, and Koi fish. They also have the most knowledgable, friendly staff that will also help guide you every step of the way. A MUST see!!! read more

Laguna Koi Ponds - Aquarium Services Near Me - Laguna Beach, California

Super cute place! I took my daughters to get out of the house since they're on summer break already. They loved it!

I've been back since and have nothing but stellar service. We bought a pre-fab pond from them, set it all up and now? BEYOOTUFUL!

What a lovely place! Oscar was very informative and fun to chat with. My friend and I were beyond amazed at these gorgeous creatures' colors (iridescent golds, sparkling oranges, shimmering yellows), their curiosity and size! I can't wait to visit again! read more

Laguna Koi Pond is absolutely amazing! Greg, Giovanni and Woody are so such a joy to connect with every time we visit. They are truly passionate and love what they do as it shows by there stellar customer service and spend so much time to answer any questions you have from the History, Species and Types of Koi. Other then going directly to Japan to buy a Koi I would not go any other place other then Laguna Koi Pond as there are awesome. Arigatōgozaimashita read more

This place is amazing! So many fish, plants are beautiful. Prices are so good. We will be back for more, now we want to build a new koi pond after seeing this place! read more

Hi this company is on their game. if you need products for your koi or pond they do what they promised and send it right out to you. thanks for great customer service!! Frank in Redondo Beach read more

The owner is pretty cool and a nice guy! BUT I was shopping for some shubuinkin goldfish and one of the workers said one of them were "special" however it looked just like my other shubunkins. So I asked for one coincidentally the shubunkin I picked was "special" and costed $150. I'm disappointed that a cute little koi shop can be so corrupt. One day someone is gonna spend $150 on a $10 fish. Disappointing... Definitely deserves the 1/5 review read more

Greg was very rude and impatient both times I got helped from him. Didn't seem like he wanted anything to do with helping me out. This old man needs to retire. Grumpy and rude, very disrespectful. read more

We happened to come upon this Koi shop by accident and it was more than we could have hoped for! The staff is extremely knowledgeable and we found the owner Greg to be a great listener. This was evidenced by the fact that he understood all the issues we had experienced with our Koi pond and had the right solutions - we have found our new go-to Koi shop! read more

I needed to replace pump and filter system in my 25 year old koi pond. Their web site was a great resource to determine the correct items. The prices are competitive, the pumps and filters are top notch, the best part though, is the knowledge and helpfulness the provide. They don't just sell you stuff, they actually help you understand how to successfully install and use. Awesome!!!! read more

The gentleman there was very informative and helpful. Got alot of new insight for my new project. He was kind. The place was well managed and clean. You need to check this place out even if you aren't looking to buy read more