Quality. Professionalism. Easy to communicate with ~ the best. After a collision per referral they…read morewere able to schedule me within the week have proficient tools to assess properly issues and they have shown me specifically what needs repair on my car with no guessing. Integrity and on point. Thank you.

About a month ago a I needed to replace one of my truck tires ASAP. I called around to a few places…read moreand most of them told me they didn't have it in stock. They needed to order it which could take up to 3 weeks! Island living at it's finest. I did call one shop that ended up having it but since I only needed 1 tire, the man who answered was super rude and unhelpful. I called Tires Warehouse and was greeted by a super sweet lady who was so awesome and helpful! Even if their price was about $40 more than the rude guy quoted me, I knew instantly that I'd be taking my truck here. They even said they'd have time to do it that day! From the moment I dropped my truck off to pick up, everyone was so friendly! I'd definitely go back and I'm so glad I gave my business to good people. Customer service really pays off!

Expensive mistake! In my opinion, the employees (and maybe the owner) are idiots, liars, lazy, and…read morecompletely incompetent. Don't make the mistake I did! June 3, 2022 I went to Maui Off Road to get a top-of-the line tonneau cover for my 2017 Honda Ridgeline truck. I ordered a Bak Flip tonneau cover from them. The total was over $1500 including installation. Non-refundable. I called a couple of times asking about the status but nobody could give me an update. Since I didn't hear from them for nearly a year, I finally wrote them a letter and asked for a refund, since apparently they couldn't get the part. After they received my letter, they called and said they'd been "trying to get ahold of you." Really? You've got my address and cell phone number but you couldn't get ahold of me? I took my truck over to have them install it, and they told me it was the wrong part. What? You ordered it. That seems like your problem, not mine. Then they told me that I told them I had a 2017 Ridgeline but I was wrong--I had a 2016 Ridgeline. Just one problem with their logic---Honda didn't make a 2016 Ridgeline. I trusted them to order the correct part and to know how to install it. They refused to accept any responsibility whatsoever for the problem. They reluctantly refunded my $250 installation fee ONLY after I insisted they contact the owner and speak to him. I was still out $1250 for the "wrong part." They said they couldn't return the part from the place they ordered it from because they'd "gone out of business during Covid." I took the part and shipped it back to the mainland ($350) along with my Ridgeline. My mechanic in Indiana confirmed it IS the correct part but that it was missing some of the installation pieces. He looked at the directions, highlighted the missing pieces, and gave me the information to contact the manufacturer, who is sending me the missing pieces at no charge. Why was my tonneau cover missing pieces? Are the missing pieces on the floor of the garage at Maui Off Road? I don't know where Maui Off Road ordered my Bak Flip from, but the manufacturer didn't go out of business, and answered the phone after 2 rings when I called yesterday. Idiots. Lazy. Incompetent. Choose your adjectives. Bad news.

Excellent work Friendly service…read more Competent team I absolutely love my new lift kit and mud tires. Thank you!!!

Great service! Best price on the island!…read moreAnd they took care of keeping my groceries cold while waited for them to finish with my tires!

We had an emergency tire issue with the tires cupping and separating at the belts, when driving…read more40-50mph. Goodyear told us it was an emergency but was booked a week and half. We took it to cost as the tires were $250+ less and better quality. I get to Costco at 9am, a supervisor who was so pleasant and awesome escorted us to the tire center. The clerk, an older Filipino lady told us they had nothing today. But Saturday when we went to pay, they told us to come tomorrow, first come first serve. She said that is not true. Costco contradicted themselves on everything. We get the car and they left weights on the 2 front tires. It had to be brought back in, tires off, weights off. They denied they heard a noise. Next time I'll pay $250 somewhere else. Really was horrible customer service and bad communication, even getting the key, we went inside, they told us to go outside. Nothing is organized. Nothing makes sense. I was left feeling SPENT, and mentally exhausted!

We were shipping our Toyota truck to the Mainland and tire sensor light wouldn't go off so we had a…read morefew hours to fix it or the truck wasn't going to be shipped. We went to Four Tire Businesses and turned down. Toyota Not! United Tire went above and beyond to help. Plus their customer service was far better than the rest. Fixed the problem with in a short time and was able to get the truck back on time to ship out. We are so grateful. Thank you

I had a bad flat tire that couldn't be fixed (big hole in the sidewall) so it had to be replaced…read more It's a tough size to find on Maui and I was worried I might have to order one and rent a car till it arrived and was installed. Fortunately, United Tire had one in stock (they had 2!) and they were able to get it installed quickly and efficiently. Tires are expensive everywhere but the price was certainly reasonable. Job well done, no complaints :)

77 days. That's how long Master Auto Center had my 2010 Camaro…read more I brought it in on April 23rd for an engine shutoff issue, AC problems, suspension, and steering concerns. I wanted to support local. I came back for a third time believing they'd deliver. Third time was not the charm. They told me the battery was too weak to even begin diagnosis, and quoted me a price that sent me straight to Costco for a much better deal. Once that was sorted, they diagnosed a P0601, a corrupted ECM, and recommended a repair-and-return service through a company called GOECM for $772. I did my research, pushed back, asked the right questions, and they assured me it was the right call. Weeks passed. The GOECM unit arrived. They installed it. The car wouldn't start, not because of the original problem, but because GOECM sent a blank, improperly cloned module that threw three new security lockdown codes: U0100, P0513, and P1613. My car was now more broken than when I dropped it off. In fact, it wouldn't even start. Now here's where it gets good. When I went in person to check on my car after two months, I found food wrappers, napkins, plastic utensils, and soy sauce packets inside my vehicle. Someone was fine dining in my car, truly having an exquisite time at my Camaro's expense. On top of that, for the entire duration my car sat there, the doors and windows were left open. When I showed up I found actual paw prints inside and outside of my car, because apparently whatever animal wanted to sleep in my Camaro for two months was welcome to do so. They tried a locksmith. Couldn't fix it. They tried GOECM again. Couldn't fix it. Eventually my car had to be towed to a dealership because nobody else could touch it. The dealer confirmed the GOECM unit was defective and that I needed a brand new OEM ECM at $1,838.85 just for that alone. The total bill climbed from $1,363 to $3,589. When I finally got the car back, it was returned with oil and grease on the interior, sticky surfaces, debris everywhere, and I kid you not, a piece of a plastic fork still sitting inside. The exterior had grime and oil still stuck to it from the shop. The AC blower motor they replaced, which is what controls airflow through your vents, now runs louder than it ever should coming off a fresh install. They also quietly slipped 1.5 hours of "special cut out labor" onto the final invoice that was never discussed or approved beforehand. And the steering? Stiffer than before I brought it in. Nobody mentioned it, nobody explained it. The suspension was never fixed either. Both were on the original concern list. I think they just wanted me and my car gone, so they waived those charges and called it a day. To be fair, the ECM works now and the AC was serviced. So it's not zero stars. But 77 days, a defective third party part, a tow to the dealer, a $2,200 price jump, animals living in my car, someone's soy sauce and fork left behind, and steering that's worse than before? That's a 1 star experience. These guys? Trust them to top off your fluids and swap an air filter. Anything beyond that, heed the other low reviews on here. Or don't. I'm not your dad.

I Would not recommend this shop to anybody. Came in for an…read moreappointment to get front brake pads replaced and was quoted $250. After having the car for 10min they came and told me I would need the whole front braking system replaced and gave me an estimate for $1200. I explained I only had the money to do the pads like planned and they outright refused to just change the brake pads. My options were either replace entire front braking system or have nothing done at all even though pads were very worn. I refused and took it somewhere else that happily installed just the pads and found the issue that was wrong with the braking system was just a stuck caliper pin, which was an easy fix just requiring some brake grease not replacing the whole entire front braking system like I was told I needed to

Clayton was fantastic, returning my call within minutes, booking me in luckily same day, providing…read moreexcellent customer service and making sure the techs knew what to do. I was blown away by DW and T! What a great company, and very popular, for good reason. They will be my go to company in future for both our cars. So a big MAHALO to Clayton and the crew for their outstanding customer service on my tire check and rotation.

Great service for alignment I would recomenda to anyone thank you so much guys . Great price in townread more

Great friendly service. Wheel alignment done in a timely manner. Val and Todd were really nice.read more

They fix my FRS clutch and gave me honest prices for other stuff before working on it…read more Nice people.

The Cadillac dealer looked at my convertible (for $250) and said they couldn't fix it. I took it to…read moreR&R and they fixed it THAT DAY and for not that much more than the Cadillac mechanics cost to tell me they couldn't fix it. The mechanic that worked with me said they couldn't get the right part (the car is a 20 year old "barn find"), so HE MADE ONE. This guy is nearly a magician. The staff are friendly and the waiting room has the best chairs of any car repair shop I've ever been in (and I've been in plenty at 80 years of age). Overall, the best mechanic experience I've ever had on any of my several cars.

My safety inspection went fast and smooth with friendly service. We will definitely return plus…read morerefer our friends. $25.00 and no appointment made the process even easier.