TOTAL SCAM!! User beware! Not only did they refund my deposit amount but they also asked me to…read moreremove my 1-star Yelp review and asked that I ask my bank not to continue their investigation (which I disputed for fraud). Sound like a legit company? Yelp, I hope you read this as this company asked that I degrade the efficacy of your site by taking down a bad review. This company thought that by giving me back my deposit I would hide their fraud. In the end, they actually damaged my fridge instead of repairing it. I called Rain City Appliance Repair in Spokane because they were able to respond same day. The person that answers is a guy named "Winston" with a British accent and the phone sounds like he is overseas. He booked a technician that came out that afternoon and the tech spoke almost no English. He tested the temp of the fridge and diagnosed a broken defrost element without opening the inside panel of the fridge, which is where that pice is located and where he ended up working. I had to pay $200 for the call out and the remaining balance would be invoiced upon completion. He came back a couple days later to finish the job once the part arrived, or so he said. Within an hour of the tech leaving my home, I got a call from "Winston"who proceeded to call twice a day every day for payment. I was working so I wasn't able to pick up the phone. I have had many home services without having to pay an invoice within a day. He called twice a day until finally a couple days later I said I was having a Sears technician come out that week to look at the job they did because I had concerns. On top of the other issues, the company has an address listed in downtown Spokane but when I went to the address I found it is virtual rented office space. The company also has an affiliate company named Hot Wire, supposedly in Bothel, but it has the same email and phone number so it's the same people. SEVEN DAYS after the service I received a text saying that I needed to pay the invoice or they would send me to collections. Completely unethical and illegal. The Sears tech came out and told me he had heard many complaints about this company and the issue with my fridge was part of a lawsuit with Samsung where they will provide the part for free. No charge for anything. He also said that because the guy took off the inside panel, he likely broke the seal and if there wasn't a problem before, there now would be and the panel would need to be replaced. A woman from Rain City, who I think is also part of Hot Wire called me back the day after and I told her I would not be paying the balance and want a refund on the $200 deposit. She didn't seem phased, said she was sorry I felt that way and that she would discuss with management. Which is the same thing Winston said when I told him they couldn't take me to collections after 7 days. The affiliate company also has many 1-star reviews saying that they were ghosted after making payment or that they broke their fridge. DO YOURSELF A FAVOR AND CALL A CERTIFIED TECHNICIAN FROM A REPUTABLE COMPANY.

Repair Dishwasher - the motor on my dishwasher gave out. Rain City was able to fit me in pretty…read morequickly and did a great job on the repair.

Very friendly. Worked on our refrigerator and our washer. Would highly recommend. Knowledgeableread more

We paid this company $200 early June to order a part for a fridge so that he can install it for a…read moreclient. It is now August 18, and he still has not done the job. We call him constantly and leave messages and he hardly ever answers his phone. We are going to request a refund and find somebody else to do this job. Terrible, terrible service.

had a problem with a malfunctioning washing machine. called and he coached me through diagnosing…read morethe problem and fixing it. how much did he charge me? Not a single dime. this guy is a straight up mench, good, honest man. he will be my go to guy for any appliance repair.

We called Avery Appliance to come out & fix our ice maker on our Whirlpool Refrigerator. They came…read moreout took out the old ice maker & replaced it with one that worked but not properly. We contacted them again and told them of the problems it was having & were told to wait it out a little bit because sometimes they can take a little bit to cycle through and get back to normal. So we waited and then one morning we woke up to a flood in our kitchen coming from the ice maker and it had completely stopped working. So after cleaning up the giant mess we contacted them again to explain what happened. After another month with still no reply we called again! I was then told they would be out to fix the problem after the 1st week of July due to the Holiday and someone on their staff being out of town, but they would call us back that week to set it up. NO CALL AGAIN! On August 23rd I called yet again to see when was someone going to come out & fix this as promised more than once & I was again given the our apologies someone will be there the last week of August speal. So here we are 2 days before October 1st still NO CALL/NO SHOW! We are now wanting a full refund on the bad ice maker that our old one was replaced with ($412.99) because it never worked properly and no one seems to want to come out and fix it like we were told they would! I would never recommend them to anyone after being ignored & lied to for months.

Prompt response. Repaired the burner and the oven on the GE range, and the Miele refrigerator. They…read morewere experienced, knowledgeable and professional in every respect. Fair prices. Great experience. Highly recommend. Would use them again. Freds wouldn't even come out to evaluate the problems! (And that is where we had purchased the appliances.)

I will certainly use Absolute Appliance in the future if needed. The tech (Rob) was very…read moreknowledgeable, polite and timely. The service call was also more reasonably priced than others that I've contacted. He was careful to use the proper tools (oven dolly) so as to not damage cabinets. They'll be my 1st call next time.

Jacob came out to our home for maintenance and repair on our Speed Queen washer/dryer set…read more Amazingly after nearly daily use for 6-7 years, not much needed. But I did have him order a minor part or two that he will install on the dryer. Next he took apart the washer, we both watched it load, spin and empty....Jacob said the machine looked and operated like new, nothing needed I appreciate that he let me help, be there to ask questions and see how everything works! He did not try to sell us something we didn't need. He was clean, neat, courteous and knowledgeable about many brands and told me which ones to stay away from and advice on detergent and softeners. Very fair price and he came all the way from Cheney area to Sullivan exit to assist us. Wait time for non emergent appt. less than one week.

Great work at a reasonable price Would recommend them to…read moreany one. Local business Came out on a Sunday

Exceeded my expectations in every way! Quick response time, updates on progress to my location,…read morecourteous, knowledgeable, and more than fair pricing. Highly recommend, and I will use again (and again)!

Sergei arrived on time, pleasant and in my opinion honest. He checked my wash machine, fixed what…read morehe could, stated he was sure it was the transmission going out, would cost over $500 to fix it. I asked what he would do, he said he would consider getting a new machine as this one was 9 years old. He further stated the new machines are not built to last like they used to be. I appreciated his honesty, and he only charged me $64, including tax, to come check and advise. I'll do business with him again. Very nice guy.

I verified my appointment the night before due to the fires. I even asked if maybe if it was…read morepossible to get it a little sooner and they said they thought they could handle that. I waited from 10:00 to 1:40 and no one showed up no one bothered to call me. I work a job and I don't get paid if I'm not there and I think this was horribly inconsiderate and rude.

Our dryer was making sounds like it was on its last legs. Kurt handled the problem. He came out,…read morediagnosed it and had the part installed the next day. It was quick and for a reasonable price.

Kurt was responsive and quick to resolve the issue. He researched the make & model of the dryer and…read morewas honest and reasonable. Fixed it (a random wrench adapter had worked its way out of a pocket). Great guy, highly recommend!