TOTAL SCAM!! User beware! Not only did they refund my deposit amount but they also asked me to remove my 1-star Yelp review and asked that I ask my bank not to continue their investigation (which I disputed for fraud). Sound like a legit company? Yelp, I hope you read this as this company asked that I degrade the efficacy of your site by taking down a bad review. This company thought that by giving me back my deposit I would hide their fraud. In the end, they actually damaged my fridge instead of repairing it. I called Rain City Appliance Repair in Spokane because they were able to respond same day. The person that answers is a guy named "Winston" with a British accent and the phone sounds like he is overseas. He booked a technician that came out that afternoon and the tech spoke almost no English. He tested the temp of the fridge and diagnosed a broken defrost element without opening the inside panel of the fridge, which is where that pice is located and where he ended up working. I had to pay $200 for the call out and the remaining balance would be invoiced upon completion. He came back a couple days later to finish the job once the part arrived, or so he said. Within an hour of the tech leaving my home, I got a call from "Winston"who proceeded to call twice a day every day for payment. I was working so I wasn't able to pick up the phone. I have had many home services without having to pay an invoice within a day. He called twice a day until finally a couple days later I said I was having a Sears technician come out that week to look at the job they did because I had concerns. On top of the other issues, the company has an address listed in downtown Spokane but when I went to the address I found it is virtual rented office space. The company also has an affiliate company named Hot Wire, supposedly in Bothel, but it has the same email and phone number so it's the same people. SEVEN DAYS after the service I received a text saying that I needed to pay the invoice or they would send me to collections. Completely unethical and illegal. The Sears tech came out and told me he had heard many complaints about this company and the issue with my fridge was part of a lawsuit with Samsung where they will provide the part for free. No charge for anything. He also said that because the guy took off the inside panel, he likely broke the seal and if there wasn't a problem before, there now would be and the panel would need to be replaced. A woman from Rain City, who I think is also part of Hot Wire called me back the day after and I told her I would not be paying the balance and want a refund on the $200 deposit. She didn't seem phased, said she was sorry I felt that way and that she would discuss with management. Which is the same thing Winston said when I told him they couldn't take me to collections after 7 days. The affiliate company also has many 1-star reviews saying that they were ghosted after making payment or that they broke their fridge. DO YOURSELF A FAVOR AND CALL A CERTIFIED TECHNICIAN FROM A REPUTABLE COMPANY. read more

Repair Dishwasher - the motor on my dishwasher gave out. Rain City was able to fit me in pretty quickly and did a great job on the repair.

I recently used RainCity services for my rental property in Spokane! I received a competitive quote and next day service. Our dryer was not heating up and technician replaced the heating element and performed thorough check up, cleaned all the lint inside of the dryer, as well as provided us with all pictures during the repair! Communication was hold professionally, i was able to pay online. All this, with 3 month labor & 1 year on part warranty makes RainCity our first pick for our appliance repair needs in future! I would highly recommend them to my friends and family! read more

Rain City Appliance Repair - Dryer - Appliances & Repair Near Me - Spokane, Washington

my refrigerator works again, the technician arrived on time, I watched him work, he is a professional, fast and polite, He quickly fixed the spare part he had with him for a reasonable price. I recommend read more

Washing machine stopped draining. Nic the technician showed up in his time window. Quickly diagnosed the issue, told me after he purchased the parts his company would reach back out to schedule him to come out the next day to fix the issue. Again, Nic showed up during his time window and very quickly and efficiently replaced the faulty drain pump. The price matched the quality and efficiency given for the service. I will gladly call again to get appliance repair in the future. read more

I hired Rain City appliance repair about a month ago, I complained about the price and they refunded a major portion after I wrote my review (very dissatisfied with price, extremely over priced, twice as local companies. Today I received an email where they edited my comment and said that I felt the price was reasonable. THIS IS TOTALLY FALSE. I WILL NEVER THIS COMPANY AND ENCOURAGE EVERYONE TO HIRE SOMEONE LOCAL. AVOID THIS COMPANY. IT IS A SCAM!!! read more

Service person gave impression appliance was worth repairing not replacing. Initial repair did not fix problem (s), needed another part can get it and fixed that day. Meanwhile days later found out through another appliance service for $85 that appliance is not worth fixing, multiple issues not identified by service repair person. Weeks passed we will have part next week. I Let them know that I no longer need part (s0 or service. Company sent another bill claiming housecall inspection fee charged on that day another $100.71 owed. Make sure you read the initial invoice many unanticipated costs and expenses outlined. The repair person I had could barely speak English and pretended to hear and want to help. " I will get part , today". REMEMBER READ COMPLETE INVOICE-You will be committed to extra charges according to the fine print for parts and labor. In my opinion consider using another appliance service that sincerely able to communicate repairs needed, parts needed and costs up front. This appliance repair service likely cost more ...$1500, over weeks of time, based on my experience, for a $800.00 appliance. read more

Very professional. Appreciate the fact that they could come on short notice. Appreciate their willingness to work late to get the job done. read more

Our washer was broken and we called another company and the tried to fix it after two visits and replacing parts they said they couldn't find or fix the problem. We called Rain City and they promptly came the same day and diagnosed the problem and got the parts that were needed. The next day they came and repaired the washer and within an hour they had our washer fixed and running!!! We would highly recommend Rain City to anyone who wants prompt and excellent service!!!!! read more

Rain City Appliance Repair - Our washer - Appliances & Repair Near Me - Spokane, Washington

Does not seem to be a local company, or have much knowledge of appliance brands. Odd an appliance repair shop would be in the same building as Mod Pizza right in the middle of a retail area in the middle of downtown. Did not ask many questions about the issue and gave a bit to repair. read more