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    Lake Las Vegas Pools

    4.6 (9 reviews)
    Closed • Closed

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    Response time

    5 days

    Response rate

    100%

    Services - Lake Las Vegas Pools

    Pool chemical testing and balancing

    Pool draining

    Lake Las Vegas Pools Photos

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    Reviews With Photos

    Message after waiting 11am-3pm. The called and left a message at 3:41. Great service. NOT!!!'

    we called our home warranty on a Thrus. Was told we had to wait for the service call to be assigned to a repair technician. We got the email Friday and they set appointment for Monday between 11am-3pm. After calling several times, leaving messages along the way, we got a call back at 3:42pm and was told we had to wait until Tuesday and we would be the first stop. We want along. Now it's Tuesday afternoon, no follow up, no calls, no emails. I have called our warranty company and shared my "Total Displeasure" with this company and to cancel the service order and contract another service provider. I will Never use your service, I Will let all in my realm of influence know. Should be. 0%

    Their photo after cleaning service and replacing hot tub lights!  They are the best

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    Photo of Tom H.
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    6 months ago

    Amazing. Next day service at good price. Nice people with knowledge of the pool business.

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    8 months ago

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    3 months ago

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    Photo of Jason F.
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    1 year ago

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    2 years ago

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    8 months ago

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    1 year ago

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    Diegos Pool Service - Pool maintenance Henderson

    Diegos Pool Service

    (54 reviews)

    Southeast

    From sewer to bluer! Diego made it all happen. I swear I'd never buy a house with a pool, again,…read morebut Diego's "no worry" and "go for broke" attitude has changed my mind. His work ethics are amazing! He's not afraid to work or of working hard! In fact, he loves to work!!

    We had been using this company for our regular monthly pool maintenance. Our pool was recently…read moredrained as part of a remodel and was scheduled to be refilled on Friday. I contacted him in advance and asked if he could come Saturday or Monday to get the water properly treated and balanced. He told me he couldn't come until Thursday. Since I didn't want a newly filled pool sitting that long without being properly treated, I told him I understood and that we would find another pool maintenance company that could come sooner. I then asked him to refund the unused portion of the $150 monthly service fee, since he had only performed one service that month. Instead of simply discussing the cancellation and refund professionally, the conversation became extremely hostile. He told me, "You pay thousands of dollars for a remodel, yet you won't pay me $200?" and eventually called me a "low-life" and said he "could wipe my ass with that money." I understand that there can be disagreements about charges, and I had no problem paying another company for the chemicals and startup service. My issue was the way I was spoken to simply because I chose to discontinue the service and requested the unused balance back. Unfortunately, after the way this situation was handled and the personal insults I received, I would not use this company again. Update after the owner's response: His response unfortunately reinforces the reason I decided to change companies. I did not cancel because I was looking for free service or because I did not want to pay for chemicals. My new pool company charges me $159/month, which is actually more than the $150/month I was paying him. They also charge separately for the freshwater startup chemicals, which I agreed to pay. I have no issue paying for services or chemicals. I changed companies because I was unhappy with the service and, most importantly, the way I was being communicated with. Even after I ended the service, the owner continued calling me "low-class" publicly in his response to this review. I think his own messages and response speak for themselves.

    PoolSmart - PVC leaks fixed!

    PoolSmart

    (17 reviews)

    Westside

    I hired these guys to fix my pool that had turned green from a previous pool company. I paid…read moreJohhny and Trinity thousands of dollars to get my pool back but they never delivered on their promises! These people are devoid of character and ethics in business . They drained my pool and did an acid wash, charged me over $300 for "startup chemicals" and assured me the pool would be clean for my tenants but they knew all along that they were going out of business so they stopped sending the pictures with the weekly status reports and started ghosting me when I inquired about why I haven't been receiving the pictures and of course no reply! Against my better judgment and as a gesture of good faith, I prepaid my pool service from September until February so I didn't have to deal with very unreasonable tenants. To my surprise, Johhny and Trinity did not refund the remainder of my prepayment and lied to the new contractor Desi at Pool Medic who to my surprise tried to get me to pay for Dec & January pool service . They seemed like honorable people, but I can't warn you enough to stay away from these people if they ever get back into the pool business again. They ghosted me and then claimed they didn't sell their business to another vendor and to my surprise I got a bill for services that were already prepaid from Pool Medic. Johhny assured me he would send me receipts of the credits to my credit cards but as of today that never happened. Nevada law says 10% upfront only and every time they did work for me they wanted 100% upfront. What a disappointment and betrayal of trust! Karma will get these two!

    First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

    Lake Las Vegas Pools - poolcleaners - Updated September 2026

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