I recently bought a new out board from Tom's. This week it was due for break-in service. Both…read morevisits were very pleasant and I was treated very well. Yes, they are a very busy shop and I spent some time waiting. But, they were still willing to spend a significant amount of time with me answering my questions and discussing various options suitable to my particular circumstance. All staff I interacted with were very helpful and friendly. I imagine that they are so busy because people know they provide high quality service and don't mind waiting a few extra minutes. As another reviewer mentioned, this is an old school shop. They provide old school, personalized service. Just the type of place I prefer. I went there based on high recommendations from friends and I also highly recommend this great shop!

My first experience with Tom's was at least 8 years ago when we bought a brand new Honda 20hp for…read moreour small boat. Worked great, and I would take it back to them for my annual servicing. I didn't have any issues until we upgraded to a new bigger boat and took it in for servicing. This is where we started having issues with the servicing and lack of customer service. I understand that have limited space and can only take in a certain number of boats, which is why they have a waiting list. The problem is have is that they don't call you when there is an opening, you have to constantly call them. They also take in commercial boats over people that are waiting to take in their boats as well as putting your boat on hold if it is in the shop already. I guess regular recreational fishermens money is not as good as the commercial fishermen. This has happened on several occasions. More recent example i took my boat in for servicing and winterizing a month ago. I didn't get any call informing me of the status. This is for an entire month. So I called them on Monday and I'm told that they haven't even gotten to it yet because they were short handed, people were out either on vacation or sick, but they were able to work on the commercial boats. Wtf!? So now that my batteries are probably drained completely because it hasn't been on the trickle charger i might have to get new batteries again. Thanks Tom's. Now to talk about my servicing nightmare. A couple of seasons ago I took in my new boat to get serviced. Apparently I found out that they didn't tighten or put on the oil cap on my main motor. Last season when I went shrimping my friend asked me if that oil slick on the water was normal for my boat. I was like, umm no, but I had just gotten my boat serviced and this is the first time out since then. So, it is definitely not a normal thing on a new Honda 150 4 stroke outboard. We opened the cowling on the water because that oil slick was pretty bad. Oil was everywhere in the cowling all over the motor. Just a mess. Luckily we made it back to the launch with no major issues at that time. I called Tom's as soon as we got the boat out of the water. They asked if I could bring it in and they would decrease and clean it up. I thought after they cleaned it, all my problems would be over. We'll, the problems were just starting. It's now another season had just started. I paid good money for them to fix whatever issue they might have caused. I took the boat out again the start of Kind Salmon season. It seemed like everything was working OK. We only ran the main motor a short distance and ran the kicker motor the for the next several hours. However when I ran the main motor to shoot it across from Owen's beach to Dalco it started with the alarm beeping and the voltage spiking again as we just made it across. Very disappointed. I called them up the next day to see when I could bring it in. The guy said he would call me back later in the day. No call. So several hours later I decide to call before they close. No answer, so I left a message. No call back again today. I call again. Left another message. I believe at this point they should just replace my whole main motor. I'm going to write to the better business bureau and also talk to an attorney. This is ridiculous. They should be trying to get my boat in ASAP due to what I believe they caused all these on going issues.

They always have what I need, are extremely knowledgeable, and always willing to help.read more

I made a purchase online that was delivered to our home in Lilliwaup. Turned out the boat…read moretransaction didn't occur so I needed to return my items for a refund. I must say the greeting and the service received in this store was exceptional! Mira happily processed my return and made me feel like a valued customer. We will definitely come back to do business with this store and I recommend that you do too!

This was a great experience. Blaine (owner) really took care of us and the Jet ski was in…read moreexcellent shape and well maintained. We spent a week on Mason Lake and having access to something like this was so great. We have been visiting Mason Lake for years and this has always been a service that has been missing on the lake. I am so glad that this is now an option. Thank you Westsound Sport Boat Rental we will definitely be coming back to use your service.

From the owner: SeaDoo Rental is wayyyy better than owning! No maintenance, no storage, no towing and launching. We…read moredo all the no-fun so you can concentrate on all the fun. Give it a try. We guarantee you'll have a great time.

We stayed using reciprocal privileges. The facilities are excellent. The location is very…read moreconvenient for the waterfront and farmers market. The dock is reasonably secure. We had a mechanical problem as we attempted to tie up. Club members were extremely helpful, kind and knowledgeable. Within the space of 15 minutes we had two recommendations for local mechanics. Everyone we met was friendly, even the owner of the boat we clipped because of our mechanical problem. We'll definitely be back.

I understand the one star reviews, but i believe things change so i will put 3 stars ti make the…read moredifference.

We had a lovely time! Our sister came up from LA to visit and this was the best experience for her…read moreand us as a family. The views were incredible and there were seals and blue herons out. Scott and Connie were kind and helpful guides. The kids loved driving the sail boat and seeing how the sails work. Highly recommend!

What I had thought would be a nice, relaxing, and peaceful sailing experience actually turned out…read moreto only fuel my fury. After making the decision to move to another state, I wanted to book something special for myself so I reached out to book a sunset sail. After exchanging a few emails, and me specifically asking about payment, I was given the following response, "Yes we can do Sunday September 4 from 6 to 8 PM. There is no need for a deposit to hold that date. You can cancel at any time without a problem. If it's raining we won't go out. You may pay on the 4th. So as you see, we are pretty relaxed in our operations. When covid started, we tossed the rules out the window and it has proven to be much less stressful for everyone." He then went on to say, "Here are the four methods of payment: Paypal, Venmo, Cash, or Check. The total for a 2 hour cruise is $328.20. Let me know how you want to pay then that's all the information I need from you. Then I will send you a confirmation email that outlines exactly when and where we meet at the marina and other details." Since he said I didn't need to pay until the 4th, I waited until the date got closer. I reached out to him to ensure they got paid so I asked if he'd send me an invoice on paypal and give me the address for the marina so I could put in my GPS. He responded and said that he booked it for someone else because he had not heard from me in 13 days. I'm not sure why I needed to respond if he clearly said I didn't need to pay until the 4th. He mentioned "13 days" as if this was his deciding factor to book someone else. I believed I already had a reservation since he told me the date was available and there was no need to put a deposit to hold the spot. Now, apparently, I'm being punished for not paying.... and he didn't even call or email to let me know someone else wanted that time slot. It just doesn't make sense. He did apologize, but he made no effort to fix this. I told him he needed to get better at communicating with his guests and he agreed. But in any event, I'm the only one who takes a loss for this. So now I'll be leaving Washington without the experience. I told a lot of people about this sail boat cruise and everyone was excited that I was doing something for myself to get a little peace before I left. Now I'll have to go back and tell all those people that I didn't get to go because the "captain" couldn't handle his calendar and apparently the rules that were thrown out, only apply to those who have paid in advance, even though he says you don't have to. Smh. If you're looking for peace, don't use this service. If you like being let down and frustrated, definitely give them a try. What a joke.

I loved my experience with Blue Horizons! I've been kayaking a number of times, but the rental…read moreservices I've used have not been very personable. Sarah was knowledgeable of the area and took the time to make sure we were comfortable and had everything we needed. I will definitely be renting from her again.

From the owner: Kayak rentals and tours Certified instruction…read more Exceptional service and carefully selected equipment Beginner friendly Pets welcome!

I wanted to add to my current review from six months ago. During the last six months, Nick has…read morecompleted several projects on my boat. Each time, he left the boat cleaner than when he arrived. He was professional, honest, and took pride in the work he completed. Yesterday, Nick and Court arrived to complete another project. Both exceeded expectations. I rated them 5 stars, 6 months ago. I'd rate them higher if I could now.

If I could give 6 stars, I would…read more My family and I are new to yachting and we bought a boat we could afford (30 yr old Bayliner 3688). One of the first things we needed to fix was the toilet (for the in-laws). We bought an electric toilet and needed someone to install it. We were introduced to Nick from Binnacle Marine from a vendor in the marine industry. The one thing that stood out first versus other marine repair companies, is that Nick is immediately likable, and extremely friendly. He took the time to explain to us "newbies" what he was going to do, how he was going to do it, and then he just made it happen. He was so thorough with the install and so professional. He even cleaned up his mess after and it was like he was never there. That was on day one. With the laundry list of upgrades and minor repairs that we had, he was able to help up prioritize need to do vs. want to do, and has been very upfront, communicative, and informative. I have learned more chatting with Nick about our boat in 3 weeks than I learned in the 10 yrs of saving for this boat and reading about yachts, online. We won't use anyone else. Nick now does ALL of our boat repairs. The guy loves boating and it shows. His passion, his main mission is to keep people on the water and keep them safe by giving them peace of mind through the work he does. We will be recommending him to anyone that needs marine services in the Seattle area. If you want to see his work, message me. I'll try to update with photos (I haven't taken any because I didn't know there was a Yelp page until just now).