Book this place. They are efficient, affordable and arrived on time. Our driver was awesome. Their…read moretexting system was good about alerting you of their location. We ended up using this service to Midway. We had a lot of luggage because we were moving across country. It was a seamless process. This service was reliable and took the guess work out of whether Uber or Lyft was going to show up with the appropriate amount of space. Our SUV was substantially nicer with free waters and fit our 5 suitcases plus carryons.

Found this business on google and yelp. got the quote right away as we were planning a trip to…read morechicago. Pick up was curbside and was so much easier than waiting for an uber taxi or shuttle. they were there prior to deplaning and we let them know as soon as we were ready with baggage. similarly we used Balck car for our return which was a 3:30am pickup. same driver very nice. reservations were easy to make there were 12 hour reminders and status updates when the driver was on the way and arrived. will use again when in chicago. thank you !

I work in the hospitality industry, so I chose this company based on positive reviews, hoping for a…read moresmooth experience on my big day. My now husband and I paid all vendors and services in advance specifically to avoid any stress or payment issues on the day of and yet, exactly what we were trying to avoid happened. While I was taking last-minute pictures before the ceremony, my bridal party tried to board the bus and were not allowed in. Then, the driver started asking my friends and family for money. People were calling my husband, who was already waiting for me at the church, while this chaos unfolded. Eventually, they came to get me, and while I was showing my phone to prove payment, my friends and family kept offering money as if I hadn't paid. After I sent a picture of the receipt to the manager/owner, only then were we finally allowed on the bus. This entire scene was embarrassing and stressful. Once inside, there was a very explicit video playing on the bus TV that I honestly thought was p__n completely inappropriate, especially since there were kids present. This added to my stress and made me late by a few minutes, leaving me no time to relax before walking down the aisle. After the ceremony, the champagne included in the package wasn't ready when we came out. The best men had to go back inside the bus to grab it, and when they asked for champagne glasses (also included in the package), they were given red solo cups. A family member decided to skip the toast altogether, and we left feeling disappointed. On the way to the venue, the driver suddenly stopped the bus in the middle of nowhere, right in front of a parked truck. We were all freaked out not knowing if the bus had broken down or if something worse was happening. There was zero communication from the driver, which made the situation even more unnerving. I called the manager on Monday to discuss everything. He downplayed the issues, saying it wasn't a big deal since we still got from point A to point B. He did assure me the video wasn't p__n but a "kinky music video," which I appreciate him clarifying. However, for everything else the payment confusion, the inappropriate video, the champagne fiasco, and the random stop he insisted it wasn't a big deal. Honestly, this was a hugely disappointing experience on what should have been one of the happiest days of my life. I do not recommend VIP Limousine, Inc.

I was skeptical after reading a few reviews and after a few more comparisons I moved forward with…read morebooking and glad I did. I received a confirmation call the day before and the driver was prompt. I mean pulled up at exactly 6am and got us to the airport ahead of time. The hummer was spotless...perfect! There was one thing....I was told my remaining balance would be a certain amount but the driver actually charged an additional $20. I didn't let it get it to me...I just took the $20 out of the tip. All in all, I would use them again.

Oh my goodness! Hands down the BEST service I have ever received. Consistent communication via text…read morefrom both the drivers and owner everyday. Every driver was polite, on time and prompt. Truly appreciated - Thank you, Thank you THANK YOU! (From Dallas Tx, we used this company for 3 days for hotel pick up and convention dropped off, 11 players and 3 coaches during a volleyball tournament, with return trips - no easy task but the service ran smoothly)

I booked easy way limo for my wedding. The owner was a pleasure to work with. The driver we had was…read morerespectful and very accommodating to my wedding party! Would definitely book again!

I used Go Chicago Limo two weeks ago and this was a wonderful experience…read more Reservation and confirmation was straightforward and quick. I paid exactly what was on the quote. The car and driver were very professional, on time, and got us through the Chicago rush hour traffic to Midway airport in record time by avoiding freeways. Robert, the driver, was truly super! Would highly recommend this service

This prepaid taxi / limo service works well to their advantage but not to the user. Although it…read moregives a number to call if changes to the reservation are needed, they were totally unhelpful when I called to change my reservation due to a family emergency. The representative said that 24 hours notice is required. How does one predict an emergency 24 hours in advance! This is absurd in the electronic era. I was able to change my flight reservation in just a few minutes! I cancelled my hotel reservation in just a few minutes! THERE IS NO POINT IN MAKING A PREPAID TAXI RESERVATION!!! Made things worse for me! Lost the money I paid them and had to pay for a taxi to the airport. Took 10 seconds to find a taxi to the airport. WTF Chicago???

Synopsis: Our terse morning driver was bleeding from the head & yelled at members or our wedding…read moreparty regarding payment. Our evening driver threatened to leave our remaining guests, wedding party, bride & groom because he did not read the schedule provided by our wedding planner & AGAIN thought he had not been paid when he had. I am giving 1 star for the clean & pretty trolley, but the humans involved made for an honestly terrible overall experience. I would NEVER recommend Cloud9 for an important event. Our major issue with Cloud9 was attempting to pay them, despite a contract & down payment from us. They make prepaying quite inconvenient, so we figured with everything else going on, no big deal we will hand them a card on the day. We tried to do this, however, they had no way to accept payment, were not able to process the apple card & therefore wanted to take pictures of our credit card & IDs (uncomfortable). They then demanded a different card, which we provided. However since we had now provided my Father in Laws card & the ID was my husbands, they had a melt down about this as well instead of calming solving it. They angrily called our wedding planner incessantly. Yelled at members of our wedding party, including the groom, during photos. After this was "resolved" & paid (keeping in mind that they are walking away with digital images of our IDs & credit cards..) this information was not communicated with our evening driver, who was AGAIN demanding payment from my Father in Law in front of a trolley full of guests. The driver even THREATENED TO LEAVE our remaining guests, wedding party, bride & groom because he thought he had not been paid when he had & he ALSO had our scheduled times wrong. My Father in Law had to pull up his account statement & show it to the driver in order for him to take us home AT THE CONTRACTED & PAID FOR TIME. Our venue closed at 12, we scheduled our additional two hour time (for MORE MONEY, a part of our signed contract from months before the wedding) from 10:15-12:15. The driver insisted that we should have been back at the hotel by 12 & again threatened to leave. All of this, coupled with an unfriendly, bleeding morning driver leads me to this review. The trolley itself was beautiful, it is a shame that it was absolutely ruined by our experience with Cloud9 employees. Do NOT entrust them with any important events. Additional: 1. Including a screenshot of the "payment options" sent to us, with no "easy and fast online pre-pay" option. The FIRST card provided was given WITH a matching ID. Your company was unable to process this apple card due to outdated & lacking payment processing options. Therefore in the scramble of our wedding day, we provided a NEW card for YOUR convenience & did not update the ID that had previously been given. 2. These raised voice conversations occurred outside of the trolley and/or when no music was playing at all. It did not "come across as yelling" it was raised voice, aggressive yelling. 3. We informed the driver of the blood on his head. He was unconcerned & did not attend to the situation. Regardless of why or how this injury occurred, I consider in unacceptable to have uncovered blood at my wedding or in any other public or professional setting. Calls were in fact placed to our coordinator & our driver DID threaten to leave. You were not there. I was.

Do not hire this company! Absolutely rude drivers and management. We hired Cloud 9 to drive our…read morewedding party around for pictures, to the venue, and then to come back in the evening and shuttle people back to the hotel. First, they refused to accept my Apple credit card because it doesn't have numbers on it (for security). The only way they would accept payment the day of was with a photograph of your ID and credit card, or cash. Really? You can't process a credit card without me giving a sketchy driver a photo of my ID and credit card? We came up with another credit card after having our wedding rudely interrupted by the driver and thought it was fine. Fast forward to the evening of the wedding. Cloud9 proceeded to call our wedding planner incessantly saying we hadn't paid them. At the end of the night, when the trolley was meant to shuttle our guests back to the hotel, we were told that we hadn't paid and they were leaving without us. On top of that they got the timing of the shuttle service wrong and tried to rush us out of the venue early. Not something you want to have to deal with on your wedding day! We finally got to the driver and showed him the charge on our credit card... they had been paid all along and made a giant fiasco out of nothing because they were greedy and impatient. Please, anyone planning a wedding, do not give a penny to these people--there are many better options out there run by much better people!

I can't say enough good things about this company. I started by requesting a last-minute quote…read morethrough Yelp. Excellent Limo came through and picked my family up in an SUV to go to O'Hare the next morning. The driver (Sebastian) was prompt, friendly, and patient with my kids. On the way home, I bolted awake at 3am realizing I had forgotten to send our arrival time. I texted at 3am Eastern and Eugene not only replied, but accommodated my demanding request for an SUV that afternoon. The return driver, Bogdan, was also professional, courteous, and prompt. Things that were above and beyond were the cleanliness, the professionalism, and the responsiveness. Cannot say enough good things. Thank you!!

Reached out to several car service companies and Excellent Chicago Limo not only had competitive…read morepricing but their service was...excellent! The owner, Eugene responded in a timely manner and was helpful in answering all of my questions. My friends and I booked a one-way ride after a late night music festival. I was initially nervous whether the driver would be able to find us in congested traffic with road blocks amongst a sea of people, but after receiving his call we found each other fairly quickly. My friends and I felt like rock stars as we piled in and pulled away while most everyone else were waiting around for their Uber...if they were able to find one. The SUV was very clean and our driver, Vitale (sp?) was professional and friendly. When there was a song that we liked, he would turn up the volume but if we wanted to talk to each other, he would turn it down without us asking. Very attentive! We reached our destination safely and he gave us a warm and courteous farewell. I was pleasantly surprised when Eugene followed up with me to ensure we enjoyed our experience which we absolutely did. My friends and I all talked about how glad we were to have booked with Excellent Chicago Limo and how great Vitale was. Highly recommend this company!

We were so happy with our choice to use Emperor for the party bus for our wedding. All the big…read moreboxes were checked: Arrived on time? Check. Clean? Check. The bus we ordered? Check. Stocked with the drinks we ordered? Check. Friendly driver? Check. It even exceeded our expectations in some areas. The driver let us play our music... loudly I might add. He was also very flexible with the pick-up and drop-off. We had a few stops on the itinerary and he was on time for all of it and never got lost. We even had to make a last-minute change and the driver was super cool with it. Emperor made my wedding stress-free! We worried most about how to get 30 people everywhere on our big day. But with this vendor we were in such good hands!

Never Again. I…read moreunderstand that traffic, weather, and technical issues happen. What I cannot accept is being repeatedly lied to by company employees, making an already stressful situation far worse. We had a booked dinner aboard a cruise ship departing from Navy Pier. Knowing the ship would not wait, we reserved a Hummer limousine 2.5 hours in advance -- a 5:30 PM pickup -- to allow 1.5 hours of travel time from Naperville to Navy Pier in heavy traffic, with a comfortable buffer. The limo did not arrive. We called the driver repeatedly. He never answered. Not once. We then called the company. Each time, we were given a new promise: - "It will arrive in a few minutes." - "The limo is in traffic in Palatine -- pickup moved to 6:00 PM. We guarantee it, 100%." - Then 6:15. Then 6:30 with 100% certainty. At 6:45, we gave up and piled into our own cars. The limo finally appeared as we were pulling away -- not the Hummer we had booked, but an old, dirty substitute vehicle. The driver claimed he had been stuck in traffic on Lake Shore Drive for over two hours. Anyone suggesting a route from Palatine to Naperville via Lake Shore Drive is either deeply confused or simply not telling the truth. The wrong vehicle arrived one hour and fifteen minutes late. A few minutes more and we would have missed the departure entirely, losing several thousand dollars paid for the dinner -- and putting everyone through an enormous amount of unnecessary stress. Why couldn't Emperor's employees simply tell the truth, explain the situation honestly, and let us make an informed decision? Instead, every call brought another false promise of "10-15 more minutes." We made it this time, but only barely -- and no one should have to go through that.

I used instyle limo for a run this past month i just want to say Mr Ed gave me a rate no one else…read morecould top.Big mike was our chauffeur and was very professional friendly and new the city very well.We have a wedding in the summer that we will attend and will definitely use them. This is a first class limo service.

I had called to schedule a limo service for a concert on Wednesday evening about a month in…read moreadvance. The person who took my reservation said that he could fit 8-10 guests in the car. He went ahead and charged my credit card half of the total due which came to $180.00 that day. Two weeks later, I ended up having to change my reservation date to Tuesday evening which he said would be no problem, but that he was driving, so he could not write down the change. I wanted to be sure that he had the corrected date, so I went back to my receipt from the charge, and sent via text. I had asked for someone to email me back to confirm. I never got a confirmation, so I called again. I asked if he received the text with the corrected date and he said he "has nothing to do with the company that send me the confirmation, but that he has the Tuesday reservation". I asked if I could fit 11 people, mostly kids, in the limo I booked? He said he could not due to liability, and if he was stopped and they saw 11 people, instead of 10, they would give him a ticket. At that time, he got irritated and said "You didn't tell me there would be 11 people, how did that change?" I explained the reservation was for a concert that I had additional tickets for, and did not know when I booked the limo how many people were going. Said I would want to cancel my booking. He said "I guess so". I called back later that day to confirm that he was going to credit me the deposit, as it was still weeks from the booking date. He got snippy with me again, and said, "I will refund the deposit, but I can't and hour later!" Two days past, and he still had not refunded the $180.00 deposit. I called him again, and he said he would put the refund in sometime that week. I asked if I would be getting a confirmation of that via text like I did when he initially charged me? He said , "No, it will just show up on your statement". I explained that I would prefer a txt when he went ahead and charged me. He said "After 6 phone calls, I will make sure I do it". I told him that his attitude was not professional. He said he is the owner of the business, "so I can do whatever I want B---H"! - I would never recommend this service to anyone.