Following a trip to a close Urgent Care I was referred to the Emergency Department for a CT scan…read more The triage nurse asked the provider for the order and she was told "I would like to do my own assessment of the condition." I was there for 7 and a half hours and ordered a CT with no additional treatment. He referred me to the Iowa Clinic ENT and never sent the referral so I had to calll for follow up. It was an additional 4 days before getting seen. Worst experience ever!!

Conscientious staff, good communication--just good people!…read more But please get Fox News off the fourth-floor waiting room TV.

I had major hernia surgery the first week West Lakes was open and I just had a hip replacement day…read morebefore yesterday. Both times I felt like I got royal treatment from EVERYONE there. I must be doing something wrong (according to these reviewers) because I have zero complaints. I will never go anywhere else given a choice. I also went to the emergency there with a severe nosebleed several years ago at 3 AM and got great treatment that day, too. I had to wait a long time because my ENT Dr. Was performing an emergency surgery 100 miles away. I don't think it's coincidental that I've had such good treatment.

My Dad had a planned surgery for months. They ended up having to move him across town to the Mercy…read moreOne downtown location for his recovery. This was unplanned and at a great convenance as his family lives in a rural part of the state! -The downtown Mercy one was awful! I am literally scared if I ever end up there! The nurses were not compassionate or empathetic at all! He had horrible pain management and was talked down to by many of the nurses. There was yelling in the hall from a nurse to a patient as well. My Dad felt uncomfortable to ask questions and request care during his stay. We are from a way bigger city than Des Moines and did not expect such awful care! They just wanted to push him out despite his high pain. No thought or care for his condition or age! WE WILL AVOID THIS BRANCH OF HOSPITALS IN THE FUTURE! This hospital should study up on the organization UCHealth! This is the top tier care we are used to! What a awful culture and patient care model.

I have nothing but great things to say about the team who handled my prostatectomy last…read moreTuesday--Emily, Hannah, Gretchen, Jill, Dr Kenny, the robot, and probably many others I might not have met while anaesthetized. Recovery is going well and I thank you all for your caring and professionalism.

These people are engaged in unprofessional, unethical and illegal activities. My PCP will not…read morerespond to my concerns or several tests I paid for out of pocket that show I have risk/symptoms for serious illness. The more I complain the worse it gets. They must be held accountable!

They are going way down hill. If u go their you will die before being seen. Front end people need…read morelessons in manners and kindness

My 16 year old friend broke his arm and was crying and yelling. They took him back and then said…read morethey needed the room back so put him in the waiting room while his arm dangled. Then took over an hour to get X-rays and look at them. They also didn't give any pain relief until an hour after the X-ray came back showing he broke his femur. Staff was rude when I left to call his brother and told me there were too many people and I couldn't go back in and be with him. Go to blank. They give you meds and actual comfort in emergency situations. Would never recommend

This has been one of the most unprofessional hospital experiences I have ever encountered. The…read morelevel of care and conduct displayed by certain staff members, particularly a nurse named Lydia, was completely unacceptable. Nurse Lydia acted far outside her role and authority, inserting herself into matters that were not hers to manage and attempting to interfere with decisions involving my patient by going directly to my supervisor. This behavior was inappropriate, unethical, and demonstrated a serious lack of professional judgment. she should be fired and never be able to work in this building again.

This is a horrible place. 2nd floor surgery was an absolute joke. A dirty one. The lack of care and…read moreuncleanliness was ridiculous. Rn n aides alike did not respond to my needs. Crystallized urine in urinal , bm on the side of toilet , call lights never answered and if you need anything be prepared to wait and wait and wait! Horrible,dirty environment. I would be ashamed

I took my boyfriend into this clinic for a fever of 105, abdominal pain and headache. They ran…read moretests to rule out Influenza AB, COVID and Strep. I understand this facility is not capable of testing for a larger variety of issues, however they decided to prescribe him 2,000mg of Amoxicillin *per day*. His symptoms got worse, and when we continued to contact this facility they advised to stick with the dose. A week later we decided to take him into the ER, and it turned out to be Appendicitis-surgery immediately. Again, I understand that Urgent Care centers have limitations on their abilities. However, a transparent suggestion to seek further medical advice instead of feeding him antibiotics would have been a smart and transparent next step. Very upsetting.

Is one minute equal to 60 seconds or 15 seconds? It was the…read morefirst time I came to this hospital for skin allergy treatment. The front desk told me that I had no insurance and paid a lump sum of $184.80. Then I told the doctor that I would be out in less than ten minutes. She also said that you don't need to see a doctor for this type of allergy, you can just go to a regular pharmacy and buy medicine yourself! No prescription medication and a month later they sent me another bill for $98.40! Said I chatted with the doctor for 35 minutes! It said that if it exceeds 30 minutes, it will be counted as 45 minutes!

I called and tried to talk to a nurse about a procedure that I'm getting in 3 days and after over…read more30 minutes waiting,NO nurse pick up the phone to talk and asked what I needed.that makes me think ,right doctor, but wrong clinic .or maybe Dr Rice's nurses are too busy,that not even after 30 minutes they still can not answer the phone and talk to a patient

After completing an in home sleep test ordered by my primary Doctor, I was referred to Iowa Clinic…read morepulmonary in Ankeny. Iowa Clinic ordered a second more extensive in home sleep study. Both tests revealed I had sleep apnea. Iowa Clinic ordered me to do an in lab sleep study. Would not fill CPAP rx without it. My primary did not support need for in-lab. After pre-authorization I was told my out of pocket would be $156. I attempted the study but could not sleep. Subsequently insurance denied claim, reason was the study was not necessary. Stating an automatic machine could have been used. Iowa Clinic then filled the rx for the CPAP. I received a bill from Iowa Clinic for the failed sleep study for $2100.00. I tried to get an answer from IC as to why the sleep study was necessary and why a failed study would cost $2100.00. The only answer I received was they did everything they could with the insurance co. and I owed the money. I appealed the denial and it upheld it was unnecessary. I requested a third party review through the state and again, ruled unnecessary. I will never step foot in an Iowa Clinic again. I have changed to a different provider to monitor my sleep apnea.

Billiing is exceptional dumb. You can't login to their online payment system based on the statement…read morethey send. By the time you realize it and you call their office but its like its 1995 and their billing office has closed at 4pm. I have 2 bills. I work later than they do apparently.

My wife was taken there and spent 2 nights laying in the hallway because they said there wasn't any…read morehospital beds available, nurses were great, took 1 day just to see a doctor

Yeah for the last three years ive been calling your billing department begging for you guys to…read moreremove an insurance account that wasn't even mine. it got to a point where i genuinely thought someone had stolen my information to use my benefits. they didn't do a single thing until i called the illinois fraud department then they were begging for forgiveness, nah yall sit and simmer in your mistake. maybe learn from it to so you dont fuck over another person.

Tired of dealing with Unity Point. Medical staff treat you like cattle, ER does same thing as Dr…read moreoffice but charge way more and corporate couldn't care less about what happens as long as they get paid. Our medical needs were never even resolved! If you get overcharged, they "look into it" enough to decline any option except pay in full. They absolutely will not take anything into consideration. It's exhausting. I will NEVER use any of their "services" again. Our entire family has switched out of Unity Point and will never go back.​

After my mom was diagnosed with breast cancer in January, and me being her main support person, I…read morefound myself at John Stoddard Cancer Center often this year. I know this is a job or career for them but for their patients, it is their life. And it means the world that they treat it as such. It is encouraging that there are human beings in this world that understand their job is to work with people during one of the most trying times and have complete compassion and understanding for that. Dr. Jawa and his staff are no exception. When appropriate he would talk to her person to person, not always just doctor to patient. We really appreciated that. Her diagnose and treatments brought my mom (and myself) in contact with many different doctors and healthcare professionals. We always felt heard and found that so many of them would take ample amount of time to answer any questions. I know some days were extremely tough for my mom but I personally witnessed true professionalism with a perfect amount of humanization. In addition, medically I feel like they have taken great care of my mom and her cancer is now gone! We can't thank John Stoddard enough.

Dr.Westberg & his nurses were great i have no doubt we received the best medical care that money…read morecan buy Dr. Schreck & Dr. Tom Buroker were also very helpful after the Lord took my wife to be with Himself I received a very heartfelt personal letter from Dr. Mark Westberg saying he had never seen such faith as my wife displayed thank you all