Angie R.

I decided to try this nail salon because of the ratings I seen online. The place was nice, quiet, and relaxing but the quality of service and the pricing was a nightmare... I asked for a simple French manicure on my real nails (I never get acrylic nails) I normally go to citrus which is also a luxury nail salon but I have NEVER had to spend over $100 with tip. I paid $97, and as I was getting my nails done, I came to the reviews and noticed a lot of negativity from the employees if you try to ask why they up charge for everything. Mind you, I did not even get acrylics!! They're just my natural nails! So I paid $65 for something so basic? The tech offered to trim my cuticles for an additional $8 and I was confused because I always get my cuticles taken care of inclusive in my service, it's a GIVEN. It should be a part of the service. And then if I wanted the white part of the tip to he "higher" it would be another $10, and if I wanted a certain shade of pink for the base, "another $10" I will not be coming back. I was so upset when I left but I felt no point in trying to dispute the price. Please avoid this place because they truly do try to take advantage of their customers and it's just not worth the price. Im not satisfied with my nails either.

Shannon T.

Best salon in Pasadena. I love everything about this place and right down to the owners and the staff. You won't find another place better!

Quang N.

Came back to Lalla Pedi Spa and the service is still just as amazing as always! The staff is welcoming, the atmosphere is relaxing, and they truly go above and beyond. Highly recommend to anyone looking to treat themselves!

Danielle B.

I've been a loyal client of Lalla Pedi Spa since they opened in 2022. Getting my nails done is one of the ways I treat myself regularly--I never go more than 6-8 weeks without a visit, and until now, I've always had decent experiences. Unfortunately, my most recent visit was extremely disappointing. I was assigned to a nail tech I hadn't seen before, and her technique was unlike anything I've encountered in my 16 years of regularly getting my nails done. I politely asked her to cut my nails shorter, and she told me she would do so after applying the acrylic--something I've never heard before. The process felt disorganized, and the results reflected that. My nails were uneven in length and thickness, some were crooked, and the edges were inconsistent--some square, others rounded. I calmly expressed my concerns and asked if she could fix them. Rather than addressing the issues, she kept brushing me off, saying she would "get to it later." Eventually, I accepted that they just weren't going to be done to my usual standards and decided to let it go. But when I went to pay, I was surprised to see an extra $5 fee. I asked what it was for and was told it was for the length and shape--despite the fact that I got short, basic square nails, the same style I've always received there without being charged extra. When I respectfully explained that I didn't understand the charge--especially given the poor service--I was shocked by how the manager responded. In the middle of our conversation, she called another client, paused to ask if they could come in later, then looked me dead in the eye and told me that if I was dissatisfied, I didn't need to come back. I was stunned. I wasn't rude or aggressive--I simply shared that I was unhappy with the service for the first time in three years. Instead of an apology or an attempt to make things right, I was essentially told I was no longer welcome. I can't recommend Lalla Pedi Spa after this experience. If the first sign of dissatisfaction results in you being rejected as a customer, it speaks volumes about how they value loyalty and treat their regulars. * I would also like to note that it's not like my nails are utterly atrocious. There were just a couple things about them that I wish they would have changed. My pedicure was cute though.

****EDIT 12/09/25**** I would like to come here and edit my previous 1 star review back to 5 star. The manager Dana called me right away to correct my nails and apologize for the service and let me know the issue had been addressed. I appreciate any business that contacts their customers and takes these issues seriously. Thank you Lalla's. I have been a loyal customer for over a year and I only come to Lala's but today will be my last. The tech who did my chrome full set manicure in the front was very rude. I am so nice to everyone and she just didn't want to be there. Bad attitude just because I was asking questions. I don't get my finger nails done often. She cut my cuticles twice and made me bleed, used a large and painful tip on the drill. She didn't apologize for making me bleed and then when my nail accidentally bumped the nail dryer she loudly said "UGH!" And Rolled her eyes. So embarrassing. I have never been treated this poorly by a nail tech. I was still nice enough to tip her but I shouldn't have. She has ruined this salon for me. I expect Lala's to hire much nicer people for the prices they charge. I'm so upset. The nails look okay I guess. I just wanted to hurry and leave. I don't know her name but I'm sure the owner can check the cameras. Today at 4:00pm

Claudia W.

I am a regular here. They do such a great job! I always go in with a design and they come through. I love my nails!!! I highly recommend this place. ~Claudia.

Highly Recommend! They do an amazing job with their designs. Been coming here since they first opened! Everyone is extremely kind and welcoming. Mimi also does an amazing job with pedicures! If you are looking for your next nail salon, you won't regret trying out LaLa Pedi Spa!

The first time I came here for a full set and pedicure was magnificent I don't remember the woman who did my pedicure, but Kayla did my acrylics and it was amazing, they lasted for a full month, no lifting until the 4th week, and no chips, or breaks; she also made sure the acrylic started right at the nail bed, that the 2nd week barely looked like a week had passed. This second time I went a man haiwan I think his name was, filed my thumb and didn't apologize, he didn't offer any refreshments, and did such a lazy job on my nails, he didn't start the acrylic at my nail bed and after day 6 it already looks like a 2 week grow out, I'm barely at my second week and I already have a chip and my nails are lifting I'm so disappointed.

I have been to Lalla Pedi Spa a few times, but the last two visits have been a nightmare. First, after I got a pedicure, my toenail became badly infected. I thought this was a simple mistake on their part and decided to give them a second chance. However, this will be the last time I go to this place. During my most recent visit, the lady was too aggressive with the scrub on my skin to the point that I left with a burning sensation and truly irritated skin. She was also rude throughout the appointment. The burning sensation was so bad that I couldn't even wear pants--everything hurt. The pain and burning have not stopped; I continue to experience discomfort. The pain has left me with no choice but to make an appointment to see a doctor. After the pedicure, I spent the entire day dealing with this ongoing pain and irritation. When I got home, I saw that my skin was extremely irritated and I could barely touch it. To make matters worse, the price was extremely high for such a horrible experience and lack of customer service. This was the worst experience I've ever had.

10/10 experience!! Showed Ivy my simple inspiration and she did not disappoint. It was worth every dollar!

Christina J.

Being 8 months pregnant there wasn't much I could do for my birthday so getting a mani pedi was a must and I'm so glad I tried Lalla. This place is AMAZING, friendly staff very courteous and patient. The vibe is very relaxed and they don't make you feel rushed at all. They conversant and laugh with you and just give you an overall feeling that you are welcomed. I would definitely suggest coming here and I will surely return!!!