Very good - will use again. Very knowledgeable and professional. He knew exactly what might have…read morebeen the problem and he was correct.

Quick resolution and they came on time . It was a simple fix so I did not need partsread more

I went in person April 7 to buy a new refrigerator plus a separate freezer. Paid in full. They gave…read moreme a delivery date - which came and went with no call, no one showed up. This has happened now 3 times. They now say the new date is May 8. I'm DONE. I want a refund and will NEVER recommend Terrys Appliances to anyone! Go with anyone else but not them!

We purchased a new stove, dishwasher and refrigerator from Terry's on March 14. We were promised 4…read moredelivery dates, they never called to say they weren't coming. On the one occasion I spoke with sales, I was given a lame excuse of warehouse problems related to the COVID pandemic. Tried to get our money back, they said that they refunded my credit card, but the refund never came through. I alerted the credit card, company, they refunded me and planned to follow-up with fraud charges with Terry's

Eugene made my day! Our refrigerator stopped cooling on Memorial Day. The next day, I called Eugene…read moreat 9:20 and left a message. He called back at 9:35 and was in our house at 9:45. He quickly diagnosed the problem. It was a defective control panel. He replaced it with one he had in his truck, and within just a half hour, I was back in business. Eugene really knows his stuff, a true professional.

My 10 year old dryer quit working - I was dreading buying a new one. Eugene showed up the morning…read moreafter I called & replaced the door shutoff switch & replaced my rotted old drive belt for a very reasonable price. He told me my old one is better quality than the new ones. He saved me before my summer guests arrived. Thank You Eugene !!!!!

I love this store! There are gadgets and gizmos galore! Upon entering call there's all kinds of…read morefood to the left including honeys, soups, and crackers. They have a wonderful cake decorating section as well as lots of oxo brand kitchen accessories. But the upstairs! The upstairs is amazing, with an apron and table cloth hallway, That leads you to the room of Le Creuset and every pot and pan of your dreams! If you are looking for a small pinch bowl or a large Dutch oven, this is your place!

Salt and PepperGate I can't even…read more... Insane. Absolutely insane experience. I brought back a defective product to the store -- a pair of $200 salt and pepper mills I had purchased there about two weeks ago. I had just unwrapped them and filled them the day before, only to discover that the surfaces on the bottoms were literally disintegrating. The young woman behind the counter was actually very nice. She even remembered me from when I bought them. She asked me to step to the side while she spoke to the manager because, apparently, "these didn't leave the store in this condition." I said, "Okay," and stepped aside to look at some other things while I waited. I genuinely thought I had just had a perfectly normal, friendly interaction with her. I had absolutely no idea I was apparently the opening act for The Salt & Pepper Mill Hostage Crisis. The manager comes out and asks if he can help me. I say, "Yes! I bought these awesome salt and pepper mills here a couple of weeks ago, and I just opened them and discovered they're disintegrating. Look." This man immediately launches into me that these products did not leave the store in the condition I was returning them in and accuses me of letting them sit in water or otherwise intentionally damaging them. I'm thinking, What the actual $&@? I asked him, "Do you really think I'm lying?" He said, "Yes. You must be." At this point I'm like... WHY ARE WE DOING THIS? He tells me I was aggressive with the cashier. I said, "I was??? OMG. I had literally said hello, showed her the mills and explained that I was SAD because I had just unpacked them and they were falling apart." She then told the manager that this was not how they left the store. I'm sorry, but... WHY WOULD I DRIVE AN HOUR TO BRING BACK SOMETHING I HAD INTENTIONALLY DESTROYED? Especially when, at the time I bought them, this SAME PERSON proudly told me they had a LIFETIME GUARANTEE. A lifetime guarantee. It had been TWO WEEKS. Then this guy looks me up and triumphantly announces: "IT'S BEEN ALMOST 30 DAYS." I'm like... okay? I wasn't even asking for a refund at that point. I was bringing them back because they were defective and trying to figure out what the hell to do about it. Also... 30 days is not a lifetime. And then things somehow got even crazier. The young woman IS BEYOND UPSET, reaches for the phone and tells me to leave the store and gets right in my face like I'm a threat to her. I'm standing there thinking, WHAT IS HAPPENING? I may have said something unkind at that point -- BUT I WAS PROVOKED and for that, I will concede that I probably could have chosen better words. But I still didn't raise my voice or lose my cool. I was simply completely bewildered by what was happening. Then an older woman comes out from behind the counter and suddenly ALL THREE OF THEM ARE YELLING AT ME TO LEAVE. They literally ganged up on me like the mean girls in a middle-school cafeteria. I felt like a trapped rat. And all of this... OVER A SALT AND PEPPER MILL. They told me to leave or they were calling the police. I'm thinking, THE POLICE?! For what? Aggravated pepper grinding?! Eventually the older woman, who was shaking and yelling, managed to tell me that they would tell any customer that defective products had to be handled through the manufacturer. I said, "Okay. I hear you. But why are you all so horrible?" She said: "Because you're upsetting everyone." I said: "I'M upsetting everyone?! Good lord. Imagine this family's Thanksgiving dinner." At that point, the guy who runs the pottery shop next door apparently got called in as backup and walked me out. Now the whole store was involved. And here's the thing: he remembered me. I had bought a couple hundred dollars worth of stuff from him the same day I bought the mills. And unlike everyone else, he was just... normal. He was calm, understanding and completely reasonable. Which honestly made the whole thing even more surreal. I walked out thinking, I am a normal person. What the hell just happened? I have never experienced anything quite like it. I loved those $200 salt and pepper mills. Apparently, they come with a lifetime guarantee and a complimentary nervous breakdown. Absolute worst customer service experience I've ever had. I'm not saying you shouldn't shop there. I am sharing my story because I was mistreated and neither heard nor cared for by the owners of a business that earn their living from good people who deserve better. Plus these people should read about themselves, look in the mirror and be embarrassed with themselves. What a mess!!!!! Horrifying!!!!!

We have had great experience with the folks at Crane. Our kitchen is older (renovated about 20…read moreyears ago). We had to get a new stove last year, and a fridge this week. They have good inventory, and most of all their customer service is amazing. Finding an appliance that fits in an existing space is nerve wracking, and they were so helpful. Delivery and installation guys were really professional, fast, and neat. Most of all, this is my first new stove...ever? And it's incredible!

We had a 5 yr. extended warranty through Crane for a refrigerator we bought in 2023. The service…read moredept (excellent by the way) had been out here 3 times since then. Finally, this time, he said he had done all he could for the unit and for us. All I wanted was to have it removed as soon as possible so that I could go and just buy another fridge somewhere fast (approaching a big holiday gathering). Not to be. I was frustrated and showed up at the Orleans store, spoke with the wonderful manager there, who told the service dept. and the front office as well, about my visit. Response was immediate and we are forever grateful. Have bought from them prior to this (an Amana stove) and will again. And by the way, their customers ARE very important to them.

I had requested to have a service technician come out to my house to listen to the new dryer after…read moreturning it on so he could here the normal sound as thecdrim turns. He is ordering a repair kit that includes new pulleys, belt etc and will return to replace the parts. The dryer is functional so we can use it. The service technician Tim was very pleasant and customer friendly and quickly diagnosed the problem. He also gave me some maintenance tips on cleaning the lint filter on the back side. He also showed me two tips on my dishwasher and two tips on my refrigerator to better maintain it. I really appreciated Tim taking about 10 minutes to show me all of the tips. In my opinion,Tim is a very good asset and represents KAM very well. Charles Mokeler Dennis MA

I purchased over $5000 in kitchen appliances with an interest in LG products. The salesperson, Jack…read moreGilooly, convinced us to Purchase GE appliances and offered $800 in a bundle rebate. I have tried for months to receive these rebates, many emails and calls with no response. Finally reached the COO Jay Upton and explained my situation with months of frustration. His ridiculous suggestion was to return the appliances which means hiring an electrician and plumber to disconnect them for pickup. I tried to reach the owner several times but no response. In addition, KAM sent the wrong refrigerator and requested me to pay a 30% return fee and another delivery charge which I refused to pay. Their sales manager Frank even stated there were no GE rebates at that time. After I provided documentation on the rebates given to me from Jack, Frank said to call GE. I contacted GE and their rebate company and since months passed, GE said to contact the dealer for their assistance. KAM provided no assistance, made excuse after excuse and I never received these rebates $800 rebates promised. I thought I would support local businesses instead of the Big Box stores. It was a Mistake. The story they post on customer satisfaction is a joke. I strongly suggest you shop elsewhere. Hopefully the owner will contact me after this reading this review. Very frustrated and disappointed

I've been really impressed with their scheduling and communication and responsiveness. This is…read morereally hard to find on the Cape, and I found it with them. Would recommend.

I had 2 appliances down. My dryer can be repaired. My dishwasher is extinct apparently, parts are…read morenot available. He got the dryer part in 24 hours, the problem is coordinating his time to my time! I'm a satisfied customer and do not blame them for parts that are no longer available. I just wish all appliances lasted forever!!

David Ricardi updated my kitchen in Spring of 2023. This included new cabinets, new counters and…read morenew wall tiles. Everyone that worked n the kitchen was top notch- probably the best subcontractors I've ever worked with. And the project manager helped everything run smoothly. I know many people talk about little issues left over after the job is done but we didn't have a single one. After a year and a half, though, there was an issue with the cabinets- something I just didn't like after living with it. David and team came and fixed it. I am really delighted with both the functionality as well as the appearance that f my new kitchen. The whole team is honest and incredibly skilled. I highly recommend them.

David and Team redesigned and built a new kitchen. We couldn't be happier with the result. There…read moreare always hiccups along the way with any project. David stood by his product and and made sure it was done correctly!! I would recommend David Ricardi Designs for any future projects. Brian a very competent craftsmen that does all his carpentry work!!

We had an interesting HVAC product. We had an incredible HVAC team, but if it wasn't for Johnstone…read moreSupply in Yarmouth. My family would be staying at a Hotel for the week. Knowledge of the products, the on time delivery. The delivery person went above and beyond for the entire product. Very Impression.

From the owner: Johnstone Supply Yarmouth is a leading HVAC/R Wholesale Distributor with access to over 70,000…read morelocally stocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.

Love, love, love this shop! I have been going for years. They have a variety of patterns that…read moreyou can select from and a variety of dishes both square and round . Everything from salad and dinner plates to chip and dip bowls. This is a place you must come in and experience. There are so many unique one of a kind vases and ornaments. The sun catchers are reasonably priced and so interesting. I noticed the last time I was there they also have magnets. I heard the saleswoman say they could make anything into a magnet. If on 6A in Brewster this is a stop you must make!

Just the best made and created in Brewster MA creative pressed gorgeous glass pieces. Excellent…read moregifts from$7- hundreds. A must stop shop warm environmental highly recommend! Thank you for being open on a Sunday until 5. Not sure of the kind sweet lady that helped us but we certainly appreciated her help!!!