After dealing with several private-equity backed HVAC companies that felt more like high-pressure…read morecar dealerships, we were relieved when Gill from Warrior Heating and Cooling came by. From the start, he was honest, thorough, and transparent. He took the time to explain everything clearly and never once tried to upsell us on things we didn't need. We decided to replace both our AC system and gas furnace (after the furnace died on the morning of the first blizzard!) with new American Standard units, and Gill gave us a very fair and reasonable price. While Warrior may not have had "7 trucks ready to finish the job in one day" like some of the larger companies promised, Gill and his team focused on doing the work the right way -- with care, professionalism, and attention to detail. What really stood out was the customer service. Gill even helped us install and set up a new smart thermostat I had purchased myself. It's rare these days to find contractors who are both skilled and genuinely trustworthy. We'll absolutely be calling Gill again for any future HVAC needs, and we highly recommend Warrior Heating and Cooling!

Very professional and honest. Helped with cleaning and descaling , explained everything clearly…read morewithout pushing unnecessary replacement. Would definitely use again!

worthless came out twice charged me over $750 to fix my furnace which was never fixed . they…read morecouldn't even figure it out. called a pro it was a $120 job . they wouldn't even come back for another three weeks.

Overpriced diagnostic work. Two guys came out who spent 75% of their time sitting in the van…read more Couldn't come up with a reasonable explanation or quote) even a simple quote for repair work. Would not use again.

We've had Conway come out twice in the past six months, once to fix our AC and once for our heat…read more Communication was quick and easy, I called the number on their site and had a call and text from John same day (a Sunday). We arranged for Jay to come by the following day, not only was he there on time but he resolved the issue quickly and for a fair price. Today our heat went out and I texted John at 8am about sending someone over. Got an immediate reply and two hours later, Jay was here to fix the heat. Again a prompt job for a good price. I cannot recommend Conway enough.

100% recommend. Called the day before a heat wave when our…read moreolder Bryant AC stopped working. John came out same morning. (I know that was lucky - YMMV). Fortunately we only needed a capacitor but he also did a quick inspection and replaced the stem to preserve our refrigerant. Point is- he kept our older until running without any hoopla. Super customer service. Fairly priced. Clearly experienced and I'm happy to say now we've found Conway - "we got a guy" when our AC needs work or replacement.

I am a new customer and found them to be an amazing company. Excellent customer service with great…read morecommunication skills. I was dealing with "Thermoil in Belmont, MA" and got zero answers from them with back and forth nonsense about an electric water heater that I needed replaced. So after a few months of nothing from "Thermoil", I texted 128 Plumbing in Wakefield on a Sunday, got a response and had an appointment for the beginning of the week. They had a person come over to look at the work I needed done and the next day they had "Tony and Santos" come over for the installation of a new electric water heater. They have great service plans for their customers, giving you the top products offered in the field for your piece of mind on longevity and durability. You know who you are dealing with when someone comes over to work in your house with company vehicles. Not someone in a beat up personal vehicle that looks like they are having issues. If there were more star ratings I could give for 128 Plumbing it would be a 100% star rating. Charlie Boyd Chelsea, MA

Quick service and the technician was prompt. Price was on par with other competitors but I feel the…read moreservice was above and beyond.

First time ever using Ostroski plumbing. Stephen the plumber arrived at my condo unit on time and…read moredid an excellent job fixing a bad clog in my kitchen sink and iinstalling a new garbage disposal as well.

I highly recommend Ostroski Plumbing! Greg was fantastic--honest, professional. Another Plumber…read more told me I needed to replace my entire hot water heater. Greg came by, quickly diagnosed the issue, and replaced the thermostat instead. The water heater is working perfectly now. He saved me a huge expense and didn't try to upsell anything. I'll definitely be calling Ostroski Plumbing for any future plumbing needs. Thank you, Greg!

I contacted R.H. Young after a heat pump in which they had installed a new motor and serviced…read morenearly a year ago stopped heating. The motor replacement had been done on their recommendation, as my 14-year-old heat pump was beginning to get loud. I was told that after the repairs I could then get many more years of service out of the heat pump, and paid $1840 for the work. They sent out a service technician to check why it wasn't heating. He determined the freon had leaked out and I'd have to schedule any additional repairs with the office. He also said that he would never have repaired a 14-year-old heat pump and would just have recommended replacing it. There was an $220 service charge for his work. When I called the office they said it could take an additional $1000 to track down the source of the leak, (I had never had a leak previous to their work on the heat pump) and provide new freon. I asked to speak to the manager to see if there was a better solution than paying another $1000, when I had already paid them over $2000 for a repair I had gotten very little value for. The manager called when I was out, but said he would call again in the next two days. I called back at his number and got an answering service where I left a message. I never received another call back from him. Apparently RH Young's customer service ends when the customer's check clears. I went ahead and installed a new heat pump, but not through RH Young.

I wish I didn't have to be this guy dropping this review, but with what I just experienced, I have…read moreto let everyone know. Context ******** Paul had helped fix our furnace in the past, this year, it was cold and I gave them a call. Call went to voicemail, tldr, a lady called back and was just rude, saying Paul couldn't understand what I was talking about in my voicenote. This is when I should have realized it was going to be a disaster, she asked for my information and said they couldn't find my account. Cut to the point, she tried booking an appointment but didn't have any immediate available times, and said they charge $159 just to diagnose and book the appointment, I tried being reasonable/negotiable and said the price was a little too steep for me (esp seeing how they didn't have any available times immediately and that I had to wait for 2 days). The minute I said "steep", the lady got mad and hung up the call, here's the kicker - she accidentally didn't drop the call fully and I overheard her saying I'm so annoying and complaining about steep fees and I should go somewhere else, and the most shocking part was when she said "they" are now becoming the minority (talking to someone in the background). Wow just wow. I'll let you make out your interpretation of that. I'm trying to make light of the situation - While she basked in her rudeness, I kept the line open and got to hear some terrible humming to Michael Jackson - The way you make me feel. Ultimately, I never expected that statement from you guys. I can confirm you've lost my business, thanks for not having availability because if I knew that's the kind of people you are, I wouldn't want you in my house anyway. Great job!!

We're a small collective that shares stories from freelance and contract workers who've been…read moretreated unfairly. This is one of those stories. A contractor was hired by this company to build a fully functional website on a rushed timeline. They were told they were the only person working on the project, and that the urgency was due to the company's former developer being in a legal dispute and planning to take down the live site by June 1st, 2025. The contractor dropped everything to help and finished the site two weeks before the deadline. Over the course of several weeks, the contractor even went to their office multiple times for meetings with the owner's son and other team members, working in good faith to move the project forward.After the work was done, it came to light that two or three other people were also working on the same site, despite the company claiming otherwise from the start. When the contractor followed up for payment, the owner's son who was the main point of contact allegedly said "My boy could do it for less than $1,000, so our initial agreement on price is gonna be a lot less now." He also added he was going on vacation in 15 days and "didn't have time to deal with it." All this while wearing an expensive Rolex. The contractor was told, "Send me the invoice I'll pay you for your time." The invoice was sent immediately, and the son followed up once more saying, "I'll get back to you." After that, he went completely silent no reply, no payment. The contractor was left dismissed and disrespected. The stress and anxiety from this on top of an existing heart condition led to serious mental and physical strain. Legal steps have since been taken. This post is meant to warn others if you're a freelancer, contractor, or subcontractor, be cautious. Get everything in writing, and don't ignore red flags. No one should be pressured, misled, ghosted, or lowballed after showing up, putting in the time, and delivering their end of the deal.

JGriffin is by far the best HVAC we have had!! They are thorough - pleasant and explain exactly…read morewhat needs to be fixed or what they are doing! No pressure!! Thank you for all the help!!! A job well done and Office customer service is great to work with!!

Great work. Fair and competitive prices…read more Would HIGHLY recommend Steve and his team.

Steve was outstanding. Clean and quick. I couldn't be happier with the work and price. He did a…read morefantastic job and helped me out when I had a pipe burst in two places on my baseboard heating system. This was due to frozen pipes so he recommended antifreeze. I wasn't aware that this was possible. This is the kind of person I want to do business with. Someone who's looking out for his customer and makes suggestions based on his expertise. I called him for an emergency but now he's my plumber for everything going forward.

I called late on Tuesday regarding my dead Central AC on our first very hot day! Brian (owner)…read morereturned my call within a minute! He arranged my service for the next morning. The technician, Jimmy, was outstanding! He showed up on time, was polite, and professional. He explained the issues and the service recommended. 1) A mouse had eaten a wire. 2) System was dirty. I was embarrassed, because I knew I neglected necessary maintenance for years, but he was nice & understanding and just explained how to care for it once per year. He fixed and cleaned everything for a reasonable price. I will stick with this company!

I needed a new furnace and AC unit and I got not only the best price for the services but quick…read morereplacement. They also told me about Mass Save rebates and finances and gave me the forms with the info filled in for me to send in. I was very happy with their service as they explained everything and professional in the work they did.Thank you.