I had an exceptional experience in purchasing my arch lamp from Bambi and with Randy when I had less 1 screw and 1 washer than in the diagram. Randy ordered another set and when those didn't match he asked me to bring it in and they were able to assemble it. They found where one of the screws was already installed and saw that it didn't need one of the washers. The outstanding part was that he followed up when he said he would and gave me a realistic timeline. Thank you again! read more

Very amazing customer service team! I needed a replacement bulb cover from one of their fixtures and found it no problem and at an amazing price! Fran and Alexander helped me out! Keep it up. read more

I recently called Lamp Plus in Torrance because a glass piece from my beautiful chandelier had come apart. I needed to find out if someone could repair it or find a replacement part. Luckily I was called back by Rhod, a sales associate. I sent him a photo of my chandelier ) which is 20 years old) and he took the time to find the manuel for the chandelier with a schematic of all the glass components. He also gave me the name of a person who cleans chandeliers and who could possibly replace the glass piece. I so appreciate his help. I would highly recommend him. Nancy Bruce read more

We bought this chandelier at Lamp Plus. The original lightbulbs are too yellow we want to replace them with brighter lightbulbs. Denisse and Emeneleck were very patient and helpful finding the right ones. read more

Lamps Plus - Lacey 28" wagon wheel comes with all 12 lightbulbs. - Home Decor Near Me - Torrance, California

I have never met a store manager! Bambi was so rude and I didn't care and was unempathetic that i drove 40 miles to come to the store to pick up a fixture for my house. Beyond rude and condescending. I don't recommend this business as it has gone down the hole and apparently will never come back as long as they're hiring such rude and uncaring people. read more

Heidi at Lamps Plus is an Interior Design Consultant and Decorative Lighting Specialist. My mother provided ideas and pictures in effort for decorating advice. Heidi's expertise, professionalism, thoroughness, and warm-hearted spirit resulted in a exciting purchase. Heidi's superb customer service is greatly appreciated. read more

Let me just start off by stating the store is gorgeous when you walk in! The most luxurious chandeliers I've ever seen! But even better was the warm greeting I instantly received from Bambi (the store manager) ...even with her having a slight sneeze she still greeted me with a big smile after I offered her a "bless you" ...she also offered to be of any assistance if needed. I declined help and made my way around the store. I was looking for a particular colored lamp shade and to my surprise I found the exact color I was looking for! The store was emasculate and very comfortable with the most beautiful variety of lamps. After finding the color I was looking for I had a slight dilemma, I needed a particular piece to make the shade fit the lamp I already had. So I then asked Bambi for her expertise and she immediately knew what I needed; going over and beyond to show me how to install the piece. With the help of the very nice young man (name I didn't get a chance to get) checking me out, I genuinely enjoyed my experience at Lamp plus! Living in the area for over a decade I never got a chance to go into the store but once I did, I did not regret choosing Lamp Plus! I highly recommend this store location. The customer service is excellent and the quality of the furniture and lamps are top tier! read more

I really had a wonderful experience this past weekend at this store!! Heidi helped me find all that I needed and I truly appreciated the extra mile she went to make sure I was taken care of. read more

I recently purchased a floor lamp and received exceptionally good service from Alex and Marcus. They took care of my every need--even put the lamp together for me. Good prices, and good customer service. Lisa Goul read more

Wanted to share a positive note. Our experience today was fantastic. We were skeptical that our ceiling fan needs would be met. Then we met a floor rep who was solution oriented. The rep allowed us to browse while remaining available for questions of stock, options of color and size. Our rep was superb in noting our preferences and matching our room sizes and ceiling heights with what was going to work. Heidi, thank you. Lamps Plus - Torrance - THANK YOU! This was a very pleasant experience. read more

Was dreading the process of getting a replacement fan for a house we just moved into.... Couldn't find it online and saw stock was low in surrounding outlets. Shirley and Bambi made the process an absolute breeze! What I thought was going to be an hours long process they helped handle in 15min... they found stock in another store and set it up to ship right to me in only a couple days. They were super friendly and made it a great overall experience! read more

We were in Lamps Plus recently looking to purchase lighting for our dining area. It was the best experience! We had an idea of what we wanted but couldn't find what we were looking for. The manager Bambi ended up assisting us. She was knowledgeable and absolutely amazing! She helped us find a something and we are very pleased. read more

Just had great experience with Andrew B. at Lamps Plus in Torrance. We had a lost fan remote and he was able to quickly and knowledgeably able to provide a replacement as well as advice on setting for our celling fan. Our MinkaAire ceiling fan (purchased at Lamps Plus) has been great -- and so was Andrew! read more

Went in to get ideas for a porch light replacement. The whole team was very responsive and Christian made sure to answer all our questions.

My Possini vanity light bar is eligant. So, must I replace this $200 light fixture or can I replace one of the four (carelessly shattered) glass shades? My internet search yielded nothing. All hope abandoned, I stopped at Lamps Plus with one of the unbroked shades. The manager, Dave, was able to identify it, and order a replacement shade -- at the amazingly low cost of $10! I hadn't even bought the fixture at Lamps Plus! Thank God for knowledgeable salespeople at brick and mortar stores, and thank you Lamps Plus. read more

Lamps plus is horrible. I ordered a chandelier and it never arrived and they told me I still have to pay for it. They instructed me to file a dispute with my card company since they still to this day have an open clam with FedEx for my November order. Meanwhile, they fought my dispute and said my item was delivered, when it was not. I have a ring camera in front of my house and there is zero delivery. I ordered in this store to have it shipped to home and I would caution anyone shopping here because you may not receive the product you paid for and still get stuck with the bill. read more

Came in to look for the perfect pendant lights for my island. There's private parking and plenty when you come. We were greeted immediately when we walked in. We were offered water & snacks. I told the salesperson what I wanted & she took us straight to them. She was super informative. She told us which ones we could & couldn't get based on our ceiling. We were out in 20 minutes. Our lights to be shipped in two days to us. We also have 60 days return back policy. I'm happy. read more

Lamps Plus - My receipt. - Home Decor Near Me - Torrance, California

Racist staff! My mother went to look for lighting fixtures for our newly built bathroom. She went into the store with the expectancy of being treated like all the other customers. As soon as she went in, the manager passed by her and gave her dirty glances. Then this white couple comes in, and as soon as they did, the manager goes straight to them and says, "Hi, welcome, how can I help you?" Yet to my mom for being Hispanic was ignored. Not even a hello, or acknowledgment. Then my mom asked, "excuse me, can I be helped?" The manager was like, "oh, let me find somebody to help you." After that, this man came to "help" her. He asked, "what do you want?" My mom let him know, "can I see your catalog, I'm looking for these specific lights." Then he said, "sure" after 2 minutes of "helping," he says, "excuse me, I will be back." He leaves her standing there for about 15 minutes as he goes help this other older white man. The employee treats the man with more respect than my mom. The employee was chatting with the man at a desk and laughing with him. While my mom patiently waits. I just want to let you know. Only because we are Hispanic and dressed in our casual clothing does not mean that we can't AFFORD your lights! You have lost us as a customer, and you sure will lose more customers. Never judge somebody by their looks, their accent, or their race! You never know who you are talking to. read more

Incredibly knowledgeable/helpful staff. Heidi Fernandez helped me understand how the right fan can make a massive impact on my non-air conditioned house!!!! I went back to her for two more fans directly after! Who knew?!?! Heidi did. I am grateful. Installation was a breeze and the customer service has been excellent post install. Highly recommend! read more

Excellent service today from Marcus M at Lamps Plus!! Above and beyond! Looking forward to coming back for future purchases.

Immediate text reply. Shirley J. Held 2 lamps. Looked for table lamps certain style. Fast texting back and forth. Awesome. Ask for Shirley. Alexander H. wrapped 2 floor sample lamps AND found shades and boxes styles. Helped my husband to put them to the car. SERVICE SERVICE SERVICE. With sincere smiles. 4 lamps in less than 40 minutes. Excellent experience and fair value read more

Horrible store customer service suck management is awful . Needs new people with experience no one had it period!!

I went to purchase a lamp shade. Walked in 6 workers standing and talking at front desk. Asked where the lamp shades were they were able to stop talking long enough to say to the right in the back. Keep going you will find them. Found my own shade paid went to my car to get another shade to check for size. Again no one said can I help you. I walked by another employee and as I was walking back I said not much of a selection. She said it is what it is. I said no. Wrong answer answer was yes the isn't much of a selection. NO customer service at all. I can purchase on line which I will do. And all you people standing around chatting will be chatting with people at the unemployment office. If we get no service in person at the store we might as will not bother read more

Alicia is amazing! We got all of the lighting that we needed all from one place. It was a great experience, and the deals and selection are incredible. There is a light for every room in the house in every imaginable style. Alicia gave us time to look around before approaching us. I like when the agents give the buyer some time to soak it in. It is definitely overwhelming to walk into this store because the huge amount of inventory that they have. Alicia was well versed in the appropriate fixture dimensions for certain rooms, the color light bulbs, the suggestion to use a longer light fixture for over our staircase, and she received my overall vision extremely quick. She offered multiple options, colors, and her expert opinion. I value an agent who knows the products, and shares their wealth of knowledge in the field. I'm just a homeowner trying to live in a hotel. ;) New light fixtures definitely transform a space. read more

I read online that Lamps Plus has Price Matching. I found a Lamp online listed at several sites for $109. Lamps Plus was listed at $159. I called the LP store I had purchased Bar Stools from recently, & asked if they Price matched. The reply was "Yes". I gave the Lamp information, she checked & came back & said they could not give me that amount of the price match, but offered me a discount. Then she said he would speak to someone & call me back, but she never did. Moral of this Review is: Lamps Plus does Not Honor their Advertising, & does Not Price Match! read more

Muneeb was very details-oriented when I had to exchange a bulb that didn't fit the light fixture we bought. He was attentive and he listened. I appreciate that as a customer. read more

This particular Lamps Plus is not following their own corporately issued, $20. class action voucher, which clearly states, "No minimum required". Callampssettlement.com. When trying to buy light bulbs, priced at 17.00 I was told I had to spend all $20. before tax. Perhaps another class action would change their mind. read more

I am more than satisfied with my experience at this store. I found a beautiful floor lamp and was fortunate that Meneleck was around to help me out. He answered all of my questions diligently and was extremely patient in helping me select the right light bulbs for my lamp. Thank you Meneleck! read more

It's so easy to order things online that sometimes I just don't even consider going into stores anymore. But after looking for two months (I'm picky) for the right ceiling light, ordering three different potential ones online only to return them, I should have just gone into Lamps Plus. I was greeted at the door, asked if I needed help, offered information that changed my criteria for a "perfect" light and my lamp was brought out to the front without me asking! Seeing it in person was so helpful, and I'm so happy with the whole experience. Thank you, Shirley, for your help! read more

i ordered four outdoor lights for $3000 and had them arrange for delivery to the house...the first two arrived 2 weeks later and were of sub par quality (for that amount of money they should be of heavy brass stock...) i promptly returned them and was asked if i would be returning the other two that were delivered...i told them i never received the other two..they told me to check my cameras and it was probably due to porch pirates stealing them...but i was still accountable for them! i filed a claim with my credit card company immediately to stop payment... a month later the other two lights arrived...i went back to the store and returned them as well! the sales lady rolled her eyes when i showed up again and wanted nothing to do with me. we are going on three months and this company put a charge on my credit card for the $3000 again!!! these people are crooks! they have broken our covenant of good faith and fair dealing ... read more

Deyvn was so informative and super polite. She made the experience fun. I'd recommend Lamps Plus to my family and friends

Just experienced the worst customer service of my life! Tien and Newman... are so rude and have 0 customer service skills! They are sarcastic and hot tempered can't believe such a reputable company like Lamps Plus can't afford new associate to represent them Such a shame that they sell beautiful items yet due to the poor customer service they have I will no longer be buying from them! read more

We purchased two chairs over the weekend at this location. We were EXTREMELY clear with the sales woman Delaram Kalantari that the chairs should NOT be shipped till the week of May 20th as our house is currently vacant and we won't be moved in till that week. She made a special note in the order not to deliver the chairs until that time. Then, I get an email yesterday saying my chairs have shipped and will be delivered either today or tomorrow. Seriously??? After speaking with a woman at customer service, she states that the note wasn't followed & they have submitted a reroute; hopefully it goes through... I said, if our chairs are stolen from our vacant property, it will be 100% the responsibility of Lamps Plus. If they do get rerouted, we can't have them shipped till May 20th like we wanted, she said we will get and refund, and have to buy them all over again. What a joke... read more

Ana, she is always friendly, she does an excellent customer service, she is the reason that my wife and I love to shopping at North Hollywood location. Great store, I recommended it to family and friends. read more

Anna is so great she is warm, friendly and is always smiling her positive energy rubs off on customers ,the store is amazing and parking is pretty good here ... read more

Very nice floor representatives. They have an array of lamps and other furniture and decors. They have a lot of things on sale - fantastic design and quality at a low price. And they were busy on a Sunday [Mother's Day] afternoon - people must love this place. I will definitely go back! read more

Associate Meneleck Krishnan was very helpful. I came w/o hope of finding glass shade for the desk lamp. This young man immediately offered his assistance and while i was walking around the store, he found the shade that fits perfectly and even looks better than the original one. He st up the right bulb, wrapped in a bubble wrap and carried to my car! Wonderful service! read more

This store lights-up my world .. No doubt... Moving to a new location .. And in need of a Chandelier... Guess you know: Lamps Plus hooked me up again... Found a gorgeous chandelier... Thanks Lamps Plus for always making my day... You are the BEST!!! read more

Excellent service. I had bought a light fixture for my kitchen years ago and it was very difficult to replace the lightbulb. I took the fixture back and Marcus and Heidi assembled the fixture for me so I could put it back up by myself. read more

Bambi was super helpful in finding some pendant lamps. We didn't know what we were doing at all and she spend extra time helping us figure it all out! read more