We had a great experience at this mattress shop, and a big part of that was thanks to David Song…read more He was kind, patient, and never once made us feel pressured. He gave us all the time we needed to make a decision, answered our questions clearly, and understood how stressful it can be choosing something as important as a mattress--something you use every single day. Once we made our decision, we felt completely confident in it, and we haven't looked back. That speaks to his knowledge and the way he guided us through the process. Thank you, David--we really appreciate your help.

David was super friendly and helpful, he made sure we were getting the best fit for our needs and…read moreat a reasonable price range. He also worked very well within our budget and ensured we tried out many different options before settling on the best fit and that we were satisfied before we put in our order. Plus side, his dogs are very cute and sweet! We recommend this shop to anyone who wants a personal touch to their shopping experience :)

Keith Palafox is great with customer service. He did not upsell us or ignore us. He gave us the…read morebest customer service We did end up purchasing with him and I got exactly what I wanted. Can't wait for my mattress to arrive. Store was clean. Keith is welcoming. I will update if we have issues with delivery. Let me not forget to mention that there was another gentleman working there who also got up to greet us. There is ample parking. Store is large. You don't get bothered with annoying sales tactics or upselling. This was great. We had the same experience at another store where Joey T was magnificent. Joey T provided the utmost respectful and helpful service. We went back to his store and he wasn't there. But we kept looking at other stores. And we stumbled upon an equally amazing person, Keith. Glad we were able to find what I needed.

It was time to look for a new bed. Our old bed, only 6.5 yrs old began to sink on my side. Actually…read moreI fell out of bed twice and hit my head... that is the time to get a new bed. Went to a mattress store, and got a bad vibe on the employee. So we left there and went to Sit & Sleep because I found a bed online (oh no) and wanted to see it in person. According to the ad, it was available at Sit & Sleep. When we walked into the store, it was quite large inside. We were greeted by a man, named Javier, who helped us. I told him about the bed I had seen online... he was quick and honest about that bed... not to be mentioned here, but when he said they get a lot of returns on that bed I said... NO...I did get to sit on that bed, and NO I sunk on the side... We started looking at the beds. We both agreed it was to be a Cal King size bed. When we stay in hotels, we always get rooms with a king bed, not a Cal King bed. I measured our bedroom length & width. Cal King bed is 72wide x 84long. King bed is 76wide by 80long. I knew a Cal King would fit better in our room which is 12ft by 11ft. My husband really did not care that much with bed search, just as long as I am comfortable, that is what matters most. I have sciatica and lower back pain, so we need a firm bed that can hold up to our weight. We tried the first bed out. For me I felt it in my lower back, I could feel my back hurt a bit... too hard. The medium bed next to it was nice, but to me it felt too soft... Kinda like the 3 Bears: momma bed too soft, poppa bed too hard... And so we looked at a couple more beds, then came to bed that we ended up taking home. King Koil Onxy Hybrid. I sat on the side of the bed, as I do every morning and night. I sat on the end of the bed; I did not sink. This is important to me. The bed needs to be firm and be able to sit on the sides without sinking. Hubby laid down, he was happy, almost fell asleep... Javier asked if we thought about adjustable beds. I was curious, so he pulled out the remotes for it and raised the bed up. How comfy can it get! WOW, very nice. I knew in advance that an elevated head actually helps those who snore, like my husband. I was hooked. Javier did his job well. We ended up buying it. We also got the base for the bed. It is not a low-end value of a bed. Plus, a set of sheets and mattress protector. Why not splurge on a great bed. The one thing that caught my eye on the bed: 25-year warranty!!! That is huge. As my husband said "this will be the last bed we buy". I'm sad, but it is true, I am 64 yrs old. We have had the bed for a little over 2 weeks now. I have slept better, my husband does not snore, unless his side is lowered. Every night I have had my side elevated. It is comfortable. We even had both sides at almost a 90 degree angle watching tv in bed. We do need a headboard, as I did lose my pillow one night lol. If you are looking for a great bed, don't mind paying the price, look at this bed.

Kevin was excellent to work with. He gave me the education I needed to separate soft, medium, firm,…read moreand hybrid mattresses. In addition, he pointed out the unique features of the special mattresses. After two trips in one week, we walked out with one of 14 floor models that were on sale from Memorial Weekend. In one week, we went from being unsure of what to buy to having a bed purchased and delivered from Mattress Cycle. I'm relieved that I no longer needed to decipher fancy terminology online, and took it to the sleep cycle store instead.

Great service and more importantly I believe in supporting local businesses…read more Delivery right to where it needs to go without an attitude. I really appreciate the whole experience.

-1 star - Avoid this flagship store if you value actual customer service. I was initially impressed…read moreby the in-store experience--they do a fantastic job selling you on a Tempur-Pedic bed with knowledgeable staff and a nice setup to try the different beds. But once the sale is made, it's like you disappear from their radar.They never called to schedule delivery, despite promises. When I reached out multiple times, calls to the store went nowhere--nothing got done, no follow-up, no accountability. I ended up having to cancel the entire order through corporate because the local store was completely unresponsive.Now they're claiming they're "waiting for the bed to be returned"... except it was never delivered in the first place! Total headache and waste of time.You'd expect better from their flagship location in Manhattan Beach, but it was deeply disappointing. They push hard for a glowing review right before you leave the store, but this is the real story. Save yourself the frustration and shop elsewhere for a mattress--plenty of other places actually follow through after the sale.Update: I'll be updating my Google review to reflect the full truth.

I purchased my bed awhile back shortly after the Palisades fire. In my opinion, not very customer…read moreor service oriented. Return policy inflexible and stringent. The motive is to lock you into the purchase, as well as to try to up sell. Perhaps not reflective of the store itself, but of the culture of Tempur-Pedic in general. Other options/brands probably just as good for equal or less cost. The bed itself is good so no complaints there. I would just warn customers to know exactly what you want before going there.

Just came in tonight, carol was amazing! Very knowledgeable and she worked with us. She was…read moreextremely patient and got us next day delivery ! Come Shop Here ! Ask for a Carol you won't regret it

Paul was great, very attentive and professional. Showed us…read morea numerous selection of mattresses, along with promotions. Ended up getting a westbourne 2 pillow top. Thank you for the recommendation and patience.

*Update: New mattress was delivered and set up on time, old mattress and box springs removed and…read morehauled away. Pillows shipped via UPS and arrived a few hours before the mattress (and adjustable platform). The delivery guys were 5-star. Friendly, respectful of my home, fast and efficient. I tipped them $50 cash - they earned it - HEAVY lifting up/down - it all turned out great. Mattress Firm delivered what they promised! Recently, I had not been sleeping well and suspected my mattress might be the problem. I tried rotating it and got a few nights of temporary relief, but the discomfort quickly returned. My wife felt the same way and told me the mattress no longer felt supportive. Thanks to her habit of saving receipts, we discovered that our "luxurious" Stearns & Foster was actually 15 years old. It had served us well, but we had clearly kept it past the typical 10-year lifespan. After doing some preliminary research, I decided to visit Mattress Firm, a company I have trusted for years from my time in Northern California when they were still Sleep Train. I was pleasantly surprised to find a location close to home, so I headed over. What an amazing experience. The store associates Jackson and George were fantastic. Jackson was our main associate and he was knowledgeable, patient, friendly, and completely focused on helping us find what we truly needed. There were no high pressure sales tactics and no pricing games. George offered helpful advice when asked, and his input made the experience even better. Seriously, could mattress shopping actually be fun? In this case, yes. We ended up choosing a Tempur-Pedic mattress with an adjustable base, something I never expected but am very excited about. I am already looking forward to finally sleeping comfortably again. Thank you to Jackson and George for making the process enjoyable and stress free. And thank you to Mattress Firm for hiring and training such outstanding people. Combined with competitive pricing, it is easy to see why you remain a trusted national brand. 5 stars.

Great service with Anthony. He didn't try to upscale me. He just followed my lead and patiently…read moreanswered all my questions. Even made a complete 360 sale as I was about to finalize my first choice. Ended up with my 2nd choice which actually works better financially. The store was clean and fresh, he provided we with a liner to test the mattresses and d play with all rhe bells and whistles of the bases. The prices had a huge range and I found something that works for me.

Very disappointing experience. George seemed completely uninterested in helping us and gave minimal…read moreeffort while we asked about mattresses. When we tried one, he handed us a napkin from the bathroom to put over a random pillow -- very unprofessional and unsanitary. He then walked away to help another customer who was already being assisted. The store itself was dirty, the carpet was stained, and the pillows and mattresses had a smell. We honestly felt ignored because we are below 30. We left feeling gross, like we needed to shower. Don't buy here. We went down the street and bought our mattress at Ashley's -- buy with Benjamin, he will go above and beyond to make sure you feel happy. Save your time and go there instead.

Jackson our sales rep was amazing. Very knowledgeable and accommodating. Very nice person. It was a…read morepleasure doing business with him. Will definitely return for other future mattress needs.

I had a wonderful experience with Zulymar today. She was incredibly kind, patient, and attentive,…read moretaking into consideration not only my preferences but also the input of my husband and mother. Thanks to her help, we were able to find chairs that matched our dining table perfectly. What impressed me most was her dedication to providing exceptional customer service. When she attempted to contact logistics for assistance, she made several efforts but received no response. Instead of leaving the issue unresolved, Zulymar personally hauled the chair to the back and had them fix it. Her willingness to go above and beyond truly made me feel valued and treated like a VIP customer. It's rare to encounter someone who is so committed to ensuring customers have a great experience. Zulymar's professionalism, positive attitude, and hard work left a lasting impression on my family and me. I will absolutely be returning in the future for any home furnishing needs I may have, and I hope Zulymar receives the recognition she deserves for her outstanding service. Side note: Zulymar also had to make several calls to the logistics team for them to wrap my chairs so that I could take them home as is. She even spoke with the logistics manager and the team still continued to take their sweet and slow time engaging in personal conversation rather than assisting customers.

I was shocked to see some of these reviews. I had an awful experience at Bob's so I came here. Low…read morepressure sales, extremely hospitable. Even the drivers were awesome and super friendly. Thank you Living Spaces for a stress free process with no bs or nonsense! -Cameron