My husband and I purchased a chandelier for one of the rooms in our house from this place. They have such a huge selection for a tiny place, so it took us a while to go around and check everything out. We were approached by several sales people, who were really helpful. I liked the fact that they didn't pressure us into buying anything. They let us just peruse at our own pace, but made sure that we were doing ok at the same time. When we chose our lamp, one of them made sure that we got what we wanted and talked to us about what types of bulbs we would need for the chandelier. My experience at Lamps Plus was great. I'd go back there again. read more

I came here to buy a swag light for my son's room because there is no light in his room and there is a hook on the ceiling but not only does Lamp Plus not have inexpensive lights, they also do not have any that are not girlie...they all seemed to be with crystals. Yeah...my son would not like that. read more

Lamps Plus - Home Decor Near Me - Torrance, California

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I went into lamps plus to look for some help on custom rail lighting systems. After looking around a bit, a salesman stops by and asks if he can help. I tell him what I am interested in, and he sits me down to start discussing my options... good start. (What I'm explaining to him is between a $1,000 and $2,000 sale) But then 2 other customers come by to ask him questions, and he quickly excuses himself to help them out. No biggie i figure, I'll just wait around for him to address what must be a quick issue. 15 minutes later I am still waiting for the man, so i get up and start looking for him. Eventually I spot him, and he gives me his card and tells me that he is now too busy to help me out and quickly leaves. He didn't even offer to have someone else in the store help me out. The only reason this place gets more than 1 star is because they have quite a lot of lighting options in stock to get some ideas. Customer service was horrible. read more

Found an LED desk lamp at their store on sale for $44.98 but when I went to pay for it the cashier told me the price is 129.99. She told me the sale ended but no one changed the price yet. That is not my problem it is theirs. They must honor the price listed otherwise it is clearly a bait and switch tactic! An unfair sales practice not to live up to their mistake. The better business bureau should hear of this. read more

Lamps Plus - Home Decor Near Me - Torrance, California

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Bambi helped me when I purchased the Skye couch from Lamps Plus. Even though I ended up returning the couch, I wanted to leave a review for Bambi's exceptional customer service. There were some hiccups with the delivery and Bambi went above and beyond to find solutions--she even planned to get two of her employees to come help with the delivery (since there was an issue with the white glove delivery) and was planning to pay them out of her own pocket to help me. Even though they didn't end up coming, the fact that Bambi was willing to plan all of this to ensure I got my couch was amazing and I'm truly grateful to her! If you're thinking about buying something from this location, definitely work with Bambi! read more

I had no idea what type of lamp shade to ge for my Mother's lamps. Denice was a joy to work with. Helped me find the perfect shades and just the right light bulb, which was very important for my Mother. Thank you Denice !!! read more

We recently went to Lamps plus to find a few ceiling fans for our house. Our salesman John Vilchez was very friendly, knowledgeable, helpful and patient. He explained to us the options for different fans and helped us find the best ones for our house. They were able to order the all the fans and ship them to us, I didn't think they'd fit in my car! The fans arrived within the week! They also do offer installation but we thought it was a little expensive so we found a contractor to do the install for us. read more

Lamps Plus - So many lights - Home Decor Near Me - Torrance, California

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After contacting Customer Service, the store manager Mr. Zuazo, reached out to me within a couple of days after my complaint. After our discussion related to my issue, he gave me money to cover my electricians standing fee for waiting for me to return my first fan I purchased and return with the new one. I am very satisfied with the solution, and the managers focus to make things right for me. Thanks so much!! read more

I ordered some bar stool and the lady that answered the phone wrote down all my info like the card number everything...I also asked if it could be assembled there and she said yes & that they will assemble it. After 3 weeks still nothing...no call.... no nothing so I called and the SAME girl says " oh...they need the 3 digit code from the card" I was like what do you mean?!?! I gave it to you and I thought the reason why it was taking so long was because of covid and everything is taking long. So then I had to call customer service to give the code and complained about her and all they said was "Sorry" sorry?!?? are you freaking kidding me? they just called saying its ready for pick up. I asked did they assemble it? and the guy was like " theres no note or anything". I will NEVER shop there ever again as long as I live. read more

Purchased two minka aire fans from Lamps plus. Had there installation company install them. 6 hours of work by Cesar and Luis. Tough job cement ceilings. They worked very hard and did an amazing job. I would highly recommend this team of guys for any job. It's was a big job and they cleaned up everything and left with a smile. Great job Cesear and Luis! Hope you get a bonus. Bravo! Don't over look shopping at lamps plus, online or in store. Terrific store with lots of wonderful things for your home. Check them out you won't be sorry. read more

Staff here are very nice and friendly. They have a good selection of contemporary and modern looking ceiling lamps (unlike places like Home Depot, Lowes, etc). The prices are okay, no real good discounts. Biggest negative is the installation process because you have to go to the store and get the light fixture yourself then the person will come install it. Also when the electrician came to our house he tried to charge us $60 extra as a "dressing charge" (to set up the individual crystals in the light fixture). Why wasn't that told to me when I bought it? I had to argue with the manager before they finally agreed to pay half if I paid the other half of the electrician's hourly rate. That experience alone would be why I won't get another light fixture from here again. read more

We purchased all the light fixtures for our house from this store and Robert Helverson has been our man from the first time we stepped into this shop. He is very professional and has exceeded our expectations. We will definitely be coming back here for all our future needs. read more

We love lamps plus!! Not only do they have lamps but they have so much home stuff! We bought a few mirror trays and a lamp. But I could have bought the whole place! Service was excellent! read more

I was warmly greeted by Bambi who I later learned was the Manager. She was extremely helpful. Her suggestions were definitely taken into consideration. As I continued to browse the store on my own I was greeted by Heidi. As I was staring at a bathroom light fixture it seemed that she was reading my mind. She spent a good amount of time with me. She was able to find just what I wanted. I left the store very pleased and excited. A huge thank you to these ladies for their professionalism and personalized assistance. read more

A good source to go for light fixtures if you can't find what you're looking for at the big box stores. However, they tend to be a bit pricey. They have a big selection at the store and online. We have bought several light fixtures, online and directly from the store and have always had a great customer service experience. read more

I don't remember the name of the lady who helped me, but she was so attentive and friendly. I had a specific lamp style I had in mind and she took the time to show me every single option they carried. She compared and contrasted different lamps and even taught me about various types of lightbulbs. Love when people are knowledgeable and interested in what they do! It took so much stress out of my home shopping! read more

I had very specific lighting needs, and a big thank you to Customer Service Representative Angela Ray, and Paul K. Their knowledge and expertise on lighting products, i.e., wall controls, remotes, receivers, etc. helped me choose a ceiling light fan. I recommend you ask for "Angela Ray" at Lamps Plus in Torrance, especially when you have very specific needs. Paul K. will make sure your light is equipped with everything it needs to operate. Thank you to both of you. You are both the best! read more

Great selection of affordable light fixtures and some furniture pieces. Prices are also lower than I expected. Plenty of parking spaces behind the store. Every employe that I came in contact to was extremely helpful. I will be back soon. read more

Lamps Plus - Home Decor Near Me - Torrance, California

Just left this store, and if I could give this particular store a -5 I would! This is the 3rd time in three months that I have gone to this store and like another reviewer wrote there was a VERY RUDE woman behind the counter who would not help. I asked someone with a lamps plus shirt for help and she appologized saying that she didn't handle sales but would go and get someone. Unfortunately, she asked (yes) the woman behind the counter, who said she would help as soon as she was done. I waited 20 minutes, and still NO help, she wouldn't even make eye contact with me, or put the person on hold to see if I had a quick question. I even looked around the store for other salespeople to no avail. Unfortunately as I was walking out the door a very nice gentleman asked if he could help me. I told him it was TOO LATE because that rude woman behind the counter just cost the store a $1,000 dollar deal, because I planned on buying four outdoor lamps. Instead I will do business with PotteryBarn, Home Depot, anywhere but here, ever again! Since this was the third time I have had a similar experience, time for employee changes at this store! At the very least, the woman behind the counter should be told to stay behind closed doors in an office when talking on the phone! read more

In reference to my review last April , I would like to commend Lamps Plus for tremendously improving customer service. First off, I would like to say that right after I wrote my review, I was contacted by the manager there, whose name was Jody. She sincerely apologized and I truly felt there was a real concern for my not so pleasant experience. She informed me that she would soon be leaving that particular store but gave me the name of the manager who was taking over. I had decided to go in a few months later and see if anything had gotten better and I was pleasantly surprised. I purchased a lamp and then just recently my husband and I purchased outdoor lighting for our home. The store was very busy when we arrived and we were immediately approached by several sales people who asked us if we needed assistance. The customer service was incredible and I noticed several sales people on the floor helping other customers. I made sure that I was able to speak to Robert, who is the new manager there and tell him how much I appreciated the great customer service. I will be returning there again. Thank you Lamps Plus for taking my concerns seriously and making this a great place to shop again. read more

I have bought 12 ceiling fans from this store because of the service I consistently receive. I have rental properties and need to ensure my tenants receive top quality products. The manager, Jodi Schinnerer, runs a tight ship. I have had a few instances where I felt the deal I was given was not 100% complete. Each time I presented my situation to Jodi, she was empowered to and willing to adjust my concerns. read more

I hate to write negative reviews but this one is well deserved. I went to the Lamps Plus location in Torrance, CA right when they opened you would think that the customer service representative would have been helpful but she was not. I had brought in a picture of an outdoor wall mounted lamp that needed to be replace to support the needs of a 14 unit townhome complex. We knew that we could not get the same lamp but something that was similar was required. The customer service representative pointed me to lamps that looked nothing like the lamp that our complex needed. Then she went to the computer and only looked at the first page of 65 pages avaiable in their catalog. She claimed to be a designer but had no clue how to come close to my needs. Then she argued that we needed to change our needs. Unbelievable, our complex needs to replace 50 lamps. Needless to say, with customer sevice like this our complex will not be purchacing any lamps from this place. read more

Lamps Plus - Home Decor Near Me - Torrance, California

Had the most professional and friendly store rep, Devon, assist me with a order via phone. I also received a price match which works to prevent dealing with other on-line stores if issues with installation occur for faster returns. Devon, you are a gem!! read more

Walked into this place to get ideas and see if we could find a ceiling fan for our bedroom. They had a lot of them but didn't quite see what we were looking for. It was worth going in and seeing what they had and all the different ones they had. Some of the items were a little bit gaudy for my taste. read more

Went in looking a for a mirror for my bathroom (yes, they sell more than lamps!). Had a lovely experience with an employee showing me all of my options and also taking an interest in my small project. I was a satisfied customer and will return to see what other knick knacks I can find. read more

Just left the Torrance Store 20 minutes ago,the most rude sales experience I've had in years. I asked a question about an item an the young woman sales associate was very rude and dismissive. I told her thank you and left the store. I will never shop here again. read more

I don't usually write reviews, but I feel the need to highlight the EXCEPTIONAL customer service I received from Bambi, the store manager, and Tatyana, my sales associate, at the Torrance Lamps Plus. They truly went above and beyond to help me find the perfect chair to match my existing sofa. This was no easy task! I must have gone to the store 3 or 4 times and each time they would help me carry around pillows from my sofa and cushions from the store from place to place, even going outside, to see how they matched in various lighting. Once I finally selected a chair it unfortunately ended up not being immediately available, so Tatyana went out of her way to try to locate the chair for me, calling several different stores to see if they had one available. She was unable to find one, but after such a difficult search I decided to order the chair anyway. I was already impressed with the fantastic service I had been provided by Bambi and Tatyana, but they really spung into action and outdid themselves after the delivery of my chair was delayed several months. Bambi went through hoops to make sure I was able to get my chair. I was so desperate I was willing to even accept a floor model, so she called every store around to see if they had one that they might be willing to sell me. She even offered to have her employees make a box and send it to the stores in order for them to ship it. In the end, Bambi and Tatyana got me my chair!!! They also offered me a discount due to it being a floor model. I am happy to report that my family room is now complete thanks to Bambi and Tatyana! To say that they showed a true commitment to providing amazing customer service is an understatement. They are a shining example of what outstanding customer service is! read more

I want to recognize Heidi Fernandez, an employee of this location who went above and beyond her responsibilities. I cannot say enough amazing things about her skills and abilities. My husband and I went to look for lamps at the Lamps Plus and met Heidi. After talking to her for a long time and realizing we really needed some expert advice, she offered to do an in home consult (pre- Covid) as we were "challenged" in knowing how to best select the right lighting for multiple rooms. She came over as promised and was such a huge help to us in designing the lighting solutions we needed to complete a remodel in our home. She searched online and in the store to find the perfect lights for each room! I Cannot tell you how incredible she was . Without her help my husband and I would still be looking for lighting! I love her and hope to see her when the store reopens. read more

DON'T Buy here, they're rude. Always mad when you ask questions. They want you to buy without asking. Spend 25 minutes waiting for help. The guy was rude to me. read more

I was visiting from the Bay Area and looking at chandeliers for my bedroom. Chris was my sales person. She was awesome I found a chandelier on clearance and needed another one for my project. Chris went to the back found a store that had another one. Thank goodness the store was in the Bay Area. She had a helper wrap up the floor model and I was out of the store in no time. Thank you Chris for the awesome service. read more

Lamps Plus - My chandeliers over my night stands gorgeous - Home Decor Near Me - Torrance, California

if i could i wouldnt even leave half a star!!! you would think working at a place called lamps plus where your surrounded by a million lightbulbs someone would know what theyre doing. i called with a question concerning my light fixture because it was taking me 20 minutes just to take one bulb out and i had 15 more to change so i knew there had to be an easier way. The first time i called the female employee informed me that i was doing it correctly there just that difficult to pull out.she said "well, you got one out right so thats how you do it" can you say ruuuude! I said fine ill keep trying. its been an hour after and i havent even been able to get a second bulb out! so i call again cause i know there just HAS to be another way. This time a male answers and he agrees with me that theyre hard to take out but theres nothing else he can do except offer me the idea of buying some kids suction cup toy?? wth is that? 1- dont sell fixtures you know nothing about 2- dont offer me products that probably dont exist 3- dont shop here if you want friendly service cause your definately not going to get it here. dont get me wrong, i understand when theres things you cant help or fix but atleast be nice about it instead of being rude. AND ASK SOMEONE LIKE A MANAGER OR SUPERVISOR FOR HELP IF YOU DONT KNOW WTF YOUR DOING. read more

This place always seems to have sale on lamps. Went there with my wife and mom. My mom needed to buy a lamp for home and right when we went inside we were greeted by couple sales people. Customer service was awesome. They were there willing to help out in any way they can for us. My mom asked a few questions and they were able to answer every question. The lamp that my mom bought was on sale. We bought the lamp that my mom first looked. The place was great. Lots of different types of lamps to choose from. read more

I had purchased before with Lamps Plus (ceiling fan/track lighting/bar stools) and had good experience. There are two track lights that came with the house we moved into, years ago. The bulbs burnt out, so I went to Lamps Plus for replacement. My mistake was tossing out the broken bulbs (some had fallen from the 14 foot ceilings). Took photos of track and fixtures to the store. I was VERY surprised at the poor attitude I received from Newman. Yes it was busy but still, no excuse to be rude to me! Shame on you, Lamps Plus. I WAS a repeat customer. NO LONGER. read more

Lighting consultant Vinnie was soon helpful. We enjoy walking around the store. We found the one we had been looking for a few month. Love this place. read more

Just walked out after no one approaching me after 5 min. Need a ceiling fan and lamp and had questions. Older guy with grey polo walked behind the counter and made eye contact as I was walking out buy nothing.... read more

I wish I could write a better review. I've used Lamps Plus successfully over the last 4 or 5 years,but they completely dropped the ball this time. I visited on a Saturday to look at outdoor lights and also recessed lights for my kitchen remodel. I found 2 of the 3 items I needed for the outdoor lights and an order was placed for the 3rd item (matching one of the other items I purchased). I was told the item would be in the store in a couple of days -- it's been a week now. I think I will return the items I purchased and look elsewhere. The other issue is more of a problem. The salesperson I worked with offered me the services of a recessed lighting consultant (her term for the type of service that would be provided) to help with the selection and placement of the lights. I told her I would need the services by Tuesday or Wednesday since my kitchen remodel was starting on Monday and work on the lighting was scheduled for the first week.. ( Apparently the consultant does not work on Saturdays). I filled out a form she gave me and the salesperson told me she would call the consultant that day to arrange the home visit. if it wasn't possible, she would let me know. I did not hear anything from the salesperson -- and still haven't, a week later. I selected my recessed lights elsewhere and worked out the placement with the general contractor managing my project. Lamps Plus completely dropped the ball. There are a lot of choices in buying lighting -- and I don't think Lamps Plus will be on my list again. read more

I purchased a ceiling fixture on Sat IN STORE with a credit card, for delivery direct to my home since they didn't have it in stock. Then around five hours later (!) this bonehead company emails me saying they need my billing address to verify the credit card transaction. Really? They didn't ask for it as such during the transaction, though they certainly could have, AND it was on my driver's license which they DID look at. The upshot is, I doubt this transaction has even gone through, and even if I were to play their idiotic games it will have delayed delivery. SAVE YOUR VALUABLE TIME - AVOID THIS PLACE. read more

Where do I start to explain my sincere appreciation for Jodi at Lamps Plus - Torrance. I had literally been looking for sconces for 4 months, but due to restrictions on size, finish, dimension and style, it was no easy feat. Jody helped me by helping me find the perfect fit. Shopping at Lamps Plus with Jody feels like you are shopping with a friend. She cares that you are happy and she is extremely knowledgeable on all products and manufacturers. I have purchased many items from here 20 years ago when I had to remodel my home. It was a great experience then and I can say without a double; it is a great experience now. It is a rare find to find a company like Lamps Plus in today's market. And corporate, if you see this, please acknowledge this store manager. Jody is a gem! And as a side note, Lamps Plus has many other items for your home - furniture, home decor, mirrors- just to name a few. Stop in if you need anything for your home. I promise you will not be disappointed. read more

Lamps Plus - Looked and looked for low profile lights to go with my classic remodeled bathroom. Love them! Thanks to Jodi at Lamps Plus in Torrance! - Home Decor Near Me - Torrance, California

This is a review for Lamps Plus' Installation, as well as Lamps Plus (retail store). Lamps Plus' Installation (electricians Harout and Ed) were amazing and fantastic. They installed a chandelier in the kitchen as well as a light in a closet. They were one of the most nice and courteous people I've ever met!! That, plus they did their job start to finish in a most competent and efficient manner. They even did a couple things above and beyond, like painting a silver opening in the ceiling plate a black color to match the chain; as well as took the duster from me to sweep away a spider web on the ceiling (I took the opportunity to clean as the table was finally moved out of the way and a tall ladder was there anyway!). Good job to Lamps Plus for hiring these guys! Lamps Plus, the store, has always been great and I appreciate Elizabeth who kept us informed about the status of our chandelier order, and coordinated the installation date and price, always in a friendly and professional manner. Nice people who care about doing their jobs well need to be recognized! Thank you Harout, Ed, and Elizabeth! read more

I've been buying both inside and outdoor lamps and lights here for about 15 years. Always attentive staff and run by a quality manager. Looking forward to another 15+ years of style updates and lighting needs. read more