If you have young kids please do not bring them here!! Receptionist have no patience for kids and neither does the Dr! The receptionist (very rudely) told me that my 4 year old needed to stay still in the waiting room. Mind you he was not touching anything, he was not bothering anyone, he was not being bad, he was simply around me being a happy kid. A 4 year old will not sit still like an adult, it's absurd!! The Dr was very impatient! Rude and was visibly upset that my son was crying because he was scared. It was his very first time getting an eye exam, he was obviously nervous!! They say they specialize in pediatric optometry but they have no idea on how to deal with kids at all!! And they shouldn't!! Run from this place. Very unprofessional and will never be back. read more

Lan T Nguyen, MD - Their door sign - Ophthalmologists Near Me - San Jose, California

I don't recommend this place to anyone because they lie/deceive their patients to paying out of pocket instead of charging it through their health insurance. The doctor, Lan, lied to my mom and said that she would be charged thousands of dollars as copay if she tried using her insurance and told her to pay out of pocket ($300) and not to report it to her insurance. I called in asking them to refund my mom and to charge it through her insurance and they refused to. If they ask you to pay out of pocket, go through with your health insurance instead because they're taking advantage of people who do not understand how insurance work. Contact your insurance and let them know about the situation as well. read more

A dedicated and experienced doctor, she explained my symptoms and results thoroughly. The office is clean, masks distributed to keep the elderly safe, it has a friendly atmosphere, good facilities. Receptionists and assistants are bilingual, respectful and professional. I have been with Dr Lan Nguyen for nearly 2 years, and I hope to keep her as my eye doctor. read more

Lan T Nguyen, MD - Ophthalmologists Near Me - San Jose, California

Very very very rude doctor. My parents' doctor was retired, therefore they have to choose to see Lan Nguyen for their language convenient. She accepts new patient and type of insurance they have, meaning she commits to give care for them, I assume. However, when my parents came to see her, with a very rude attitude, she accused my parents and elderly in general are very money oriented. That they always chose the insurance that give them good benefit but not the greedy doctor like her. Plus she charged the insurance but did not give even 3 minutes care for her patient. Her time used wisely to complaint about the insurance. No doubt that money is all matter to her. Please do not go to this lady ( I refuse to call her doctor) to get accused not cured or care. Trinh D. read more

The majority of her patients are elderly Vietnamese patients and she had a lot of translators available which my father really appreciated so he could feel included in his care. I also appreciate how they wear masks bc my dad is very old and his health is poor. The office is extremely clean and the staff are very efficient. Doctor is very knowledgeable read more

I have taken my senior father here several times for post-operative care related to cataracts. This office is very poorly run. No web portal, barely out of high school admins, and very little time spent with patients. Every time we go here they act as if they have never heard of Medicare or don't know how to properly bill to Medicare or a secondary insurer and then cannot show how what we owe is connected to what they are billing the insurer. This doctors office is very dated as well and appears to not have been touched in 25+ years. If you care about your eyes and do not wish to be subjected to interns acting as admins, find a different practice. This is no place to entrust your eyes. read more

No Star! Rude! Rude! Rude! She is the worst doctor so far that I have ever experienced. She simple said nothing I can do. Asked if I have any questions with her back turned. Ugh such a waste of time. You failed as a doctor to care for your patient. read more

The receptionists are talking nice, but they did not solve my health insurance quickly. Four months ago , I have problems with my eyes, I came to the office to diagnose my infection. The people in the front desk asked me to deposit $250 in order to see the doctor. They said they will refund back to me after they checked my health insurance card within 2 months. After seeing the eye doctor( not even 5 minutes). They said my eyes have no problem. Now the money I deposit to them has never refunded. I called them 4 times and all I got the answer is let them confirm with the billing person( this person works only in the weekends). After experience this situation, I don't think this is the good place for people to come for checking up. The doctor is very rushing (keep moving back and forth from this room to the other room to see her patients). In fact, I don't recommend this place. read more

The worst doctor in the history of Doctors. I have no respect for her since she doesn't respect the elders. Brought my dad in. We filled out the paperwork for about 10 minutes. Her assistant asked my dad most of the questions. She came in the room and asked my dad to put his chin on the machine. The mask slipped and she was mad. She said to me in an extremely rudest way "PLEASE TELL YOUR DAD TO KEEP THE MASK ON" like he wanted it off. I told her easy on him he has dementia . She said if he has dementia why would you want to have his eyes checked for? OMG. I wish I can swear on here. PICK ANOTHER DOCTOR. I think this lady is probably just in it for the money. I wish I read the reviews before seeing her. Me. Vickie Vu read more

He did surgery on my husband cataracts.... My husband kept saying I LOVE IT.... I SEE WONDERFUL... I highly recommend Dr.Nguyen. read more

If I could give this place zero stars I would. I went in for an interview as a receptionist, not only did they take their time answering their doors they basically acted like I wasn't even there to begin with. Took her 10 minutes to get to me when I went into her office, and only 2 minutes for my interview to be done. Told her my strengths and weaknesses, then told me about how the scheduling would work and towards the end of the only two minutes I was there she goes "do you have any questions" and I told her that I might not be a good candidate because it seems like you want someone to have medical experience, AND BEFORE I COULD FINISH MY SENTENCE SHE SAID "ok we're done here" and turned off the light before I walked out of the room. She has no manners, including her staff. Reading the reviews before I came in and was like wow and wanted to give her the benefit of the doubt and all I can say is please don't waste your time here!!! You're better off at a different medical office. read more

An excellent and nice doctor who was very helpful after my eye surgery. Very knowledgeable and was able to help me during my healing process. read more

She is so darn rude. In and out. Doesnt explain anything! Comfort anything. U see her for one cold minute and that's it. Didn't even explain the important of the eye drops that it needs to be take same time a day. No compassion. Takes forever to return phone calls. I wish I was never referred here. Shame on her. Go to Dr. Ngoc she's just down the street! You won't regret it. read more

I truly do not know where to start in regards to the poor care and treatment from this (so called) doctor. Long review ahead... This is a medicare/medi-cal doctor, which unfortunately, often translates to mediocre care. Lan has her ivy league diplomas beautifully framed and displayed perhaps to give her patients a false sense of trust in care. She is the rudest, inconsiderate, and dismissive provider I have ever met. Unbeknownst to her and her staff, I have been working in the medical field for nearly 20 years. I took my mom here. My mom had a previous ruptured anueresym that has impaired her vision. We arrived, medical records in hand, ready for her to review. After some unexplained eye exams before meeting this provider, we were taken into an exam room. My mom was trying to correct her double vision (if possible). This provider had no interest in listening to my mom's medical history much less read anything from her previous doctor. In addition to the double vision, my mom stated that sometimes she has to manually hold her eyelid up (with her finger) to see. Even the eye techs couldn't complete the exams without my mom using her finger to hold her eyelid open. Before my mom could complete her sentence, Lan accusationly goes "you had eyelid surgery already and the deep scar can't be fixed" EXCUSE you, my mother has never had eyelid surgery! In addition, she clearly can't see! We obviously got in a debate. This arrogant provider did not listen. She thinks she knows everything, and when I mentioned the word "ptosis", she questioned the need, stating my mom in no way had ptosis. EXCUSE me, did you get your MD diploma from a crackerjack box or did you photoshop that? Please yelpers, spare yourself and your loved ones from this poor excuse if a doctor. Please Google "ptosis ". I have attached my mothers photo-you can judge for yourselves. DO NOT go here read more

Lan T Nguyen, MD - Lan states my mom does NOT have ptosis? States she already had eye surgery? Ahem, my mom is half caucasian/french - no eye surgery, lady - Ophthalmologists Near Me - San Jose, California

I would not recommend anyone at all to see Dr. Lan Nguyen because she is highly unprofessional, extremely disrespectful, and makes her patients feel unwelcome in her establishment. She arrived irritated, continuously sighing condescendingly and angrily, and was snappy with her every reply. Her entire attitude projected that she did not want to see me as a patient even though I have not done anything to her. She was overly upset about the fact that I had visited her once in 2018 and when I couldn't schedule another early enough appointment with her, I switched to a different ophthalmologist. She said to my face, in similar words, that she despises patients who keep switching back and forth multiple between doctors (which I didn't do, since I only saw her once in 2018...) and that next time she refuses to and WILL NOT treat patients like me. In addition, she continued to throw her tantrums and looked at my eyes very half-heartedly, would harshly shove her eye examination instrument away and storm off right after. The only good thing was that her receptionists and nurses were very kind. Save your time, money and health and do not go to see her. read more

After taking my 91-yr old mother to this office, I understand & concur to the very low rating and bad reviews. I wished I checked the Yelp ratings before the appointment. read more

This doctor/medical office refused to let my 70-year-old brother meet the doctor when we showed up at her office for a scheduled appointment. The front office staff asked for vaccination proof and said must have had two shots of vaccine. We explained to the staff that my brother currently has gout, and he had a stroke back in 1997, and because of his health condition he has not taken the vaccine. The staff told us to wait in the patient sitting area and they will check with the doctor. About 5 or so minutes later they came back and told us that they can't let my brother in for the scheduled appointment with the doctor. read more

Doesn't even say "hello" or "bye" to patients. Doesn't even ask how they are doing? If there was a "0" or negative stars category the hospitality toward patients it would go under that category. read more

Worst doctor ever!! My mom has been having issues with her eye for a couple of months now. She either has pinkeye or some sort of eye infection. She made an appointment with Dr. Lan and when she got there, Dr. Lan didn't care to listen to what my mom had to say about her eye problems and the symptoms she was having. My mom even tried to show her what medications the other eye doctor prescribed that wasn't working but she didn't want to hear it and just walked out the room. I was like "ok? Isn't it your job to try to listen to what your patient has to say?". She later came back and just prescribed some allergy medicine and said her eyes were just dried. Like I said worst doctor ever! What a waste of our time and money. I would never recommend her to anyone else for sure. Apparently she's too busy to care about her patients. I told my mom to never go here again. read more

I was very worried after reading all the negative reviews on Yelp but I was referred to Dr Lan by my primary doctor, so no choice! My first impression is her office is busy, she has about 6 assistants and they do the jobs quickly. I don't really have wait, as her assistants keep me busy with all the measurements and when I'm done with those, I probably have to wait about 5 mins to talk the Dr Lan. She didn't give me much advice rather than just telling me my eyes are okay, I don't need to be worried. And gave me a prescription. But I do hear she goes in depth with other patient sitting next to me about the symptoms. I'd give her 4.9/5.0 (-0.1 for lacking of smiles from Dr Lan ) read more

After reading all the negative reviews, I was a little bit worried. Dr. Nguyen was efficient and did a good job making me feel at ease about my medical condition. I don't know if these reviews were for the same doctor. I will go with her again. The place was clean and she did her job efficiently. read more

Dr Nguyen was so horribly rude and took no time to even discuss the life debilitating symptoms I've been experiencing for the past 6 months. On the symptoms written up by the nurse on the computer screen, she ran into the room and read one symptom and said to me "if you have blurry vision why you here? Go get new glasses." No, that's not why I am here. I have been experiencing sharp retina pain for 6 months that has left me unable to leave home. That's how she introduced herself. She just rushed her nurses to run a few tests and ran back in the room and looked at the results for maybe 10 seconds and told me to just lubricate my eyes, don't wear contacts, that she couldn't see anything. Not even a bye, no chance for me to ever explain what has been going on for 6 months, just walked out the door. The nurse said I could go and I asked if there was any sink available so I could re apply my contacts, the doctor overheard as she walked away and was like no you don't wear contacts. Then I explained my vision is pretty bad (-7.50) and there is no way I can drive out of here, and they looked around like I was being such an inconvenience for asking for a sink to re apply my contacts that they told me to take off for the tests. Eventually after the awkward silence I just said forget it I'll apply them in the parking lot with my dry fingers. Absolutely horribly rude, I waited 6 months to get insurance to get my eyes seen and this lady doesn't even pay enough attention to my case to understand that my prescription wouldn't allow me to operate without contacts. The entire time the doctors and nurses left the room door wide open so the whole hallway could hear my confidential medical information. Just an absolutely horrible experience and I absolutely recommend avoiding this place. read more

I would give them a negative stars if i could they try to make my 7 year old sit in the lobby and very rude i honestly would never come back were customers spending money like make us happy not feel uncomfortable rude ass people swear dont come here read more

I usually try to stay away from writing a bad review for medical professionals because I know what it's like working in the medical field. However, I felt like this doctor did not have the best interest for her patients. I went there my first visit two weeks ago to inquire on whether she can fix my amblyopia to the left eye, she did some exams (which by the way never explained to me anything she found or any plan to that matter) and told me she will see next time to see if she can do the surgery, and told me she want to see me back in two weeks and went straight to her next patient without asking me if I had any questions. Here I am two weeks later, giving her the benefit of the doubt and she's telling me she needs to start me on medication and started writing the prescription. I asked her what exactly what the medication is for. She then told me for glaucoma, without explaining to me what glaucoma is. If I was not in the medical field and did not know what that was, I would have been really confused (so I don't know what half of her patient is going through). To me that is not patient care. Anyways, I didn't bother asking her what that was because I already knew. Needless to say, she did not even address what she needed to address for me, so I asked her right before she went into her next patient's room whether she will be able to do surgery and fix my lazy eye because my vision has drastically declined in that eye. She said no and that was that. I really would not even get mad if she told me she couldn't do the surgery and explained it to me but she didn't . How much respect does she have for her patients? Also, I have never seen her or her employees use hand sanitizer in between patients. I mean, you touch near our eyes. Please save your copays and go somewhere else. This is a waste of time and a total of $80 in copay. read more

Such a disgusting doctor in town. Every time I go there, there are full of patients. I think she has every 5 minutes appointment slot. She does not even see patient for a minute. She also creates such environment where patients are hesitant to ask any questions. She leaves room immediately after seeing patient for a minute. I was patience enough to stay with her for my mom then changed doctor. She needs to improve and spend time with patient instead of making money with lots of patients with poor quality service. read more

Worst doctor I've ever met, she rushes to do something else instead of discussing nor explains the medical condition with the patient. My mom had an appointment with her on 12/22/2021. During the appointment time, she only spent less than a half of minute to talk to the patient. She doesn't want to answer patient's question nor go over/instructions the prescription to the patient. Also, her office staff or she by herself sent the prescription order to the wrong pharmacy location and left the mess to the patient to take care. She lacks of any ethical of doctor being. She is not deserved to be rated a 1 star on the review, but a negative stars. What kind of doctor she is!?! read more

My mother was referred to this provider and after reading the negative reviews I was very apprehensive, even though I know there is always a bias in reviews for a physician. Most people leave a review if they have a bad experience and the majority who have a decent or good experience are silent. But I was still worried. She had a long wait time before we could get in. Yes, she is seeing a lot of people, the staff is very busy and she does not spend a ton of time with you. Having said that I was impressed with her efficiency, knowledge and clinical acumen. She was quick but thorough. She knew what she was doing. She explained her conclusions succinctly and clearly (I am a physician and I have seen incompetent physicians be excellent at customer service but terrible clinicians and vice versa). She was a good clinician and I felt reasonable with customer service but if you go in expecting her to spend 20 minutes talking to you - that won't happen. Having said that I was more concerned about my mom's eyes and she allayed that concern. I'm sure some people have had some negative experiences but I had a great one. I would not hesitate in recommending her to anyone. read more

The doctor is efficient and helpful. She went beyond her duties and referred client to services which otherwise they cannot afford. My only question is why her staff does not allow clients to use their restroom and refer them to another building. read more

I searched on my insurance provider that she's one of the ophthalmologists. I called to make appointment and got the next day. The guy who scheduled my appointment took my information and insurance as well. When I got to the office, I filled out all the information and gave my insurance card. After that, the male receptionist told me that I have high deductible to pay upfront. If there is a difference after the office bills to my insurance, I will get the refund. This made me pissed since he did not inform me yesterday when scheduling me. He said that I should know the deductible part. And I said I know my deductible but I didn't know I had to pay upfront. If he said that, I'd not make the appointment and call other office. Since he said it their policy, he should have inform the patient in advance instead of wasting my time to get there and find out. It was bad! read more

I agree with all the others that have one star to this lady. I am on Medicare and was recommended to 'Dr' Nguyen for this reason. I couldn't have been more confused and appalled on her attitude and answers to my questions. Almost all her answers were so vague and I just felt like she didn't care. I felt like she was in a hurry to get me in and out considering she was dealing with three or more patients at the same time. The only one good thing was her assistants. They were more informative than she was! The front desk guys were a bit gruff but I can handle that. No way was I prepared for such rudeness from a 'professional' though. I will not trust my eyes to this person. read more

I didnt want to even give her 1 star ! She is so rude - she doesnt even hear her patients - she kept saying there is nothing wrong; where all other doctors did mention what the issue is. She wouldn't even hear - what kind of specialist is she? seriously someone should look into this office and see what this doctor is doing ! what kind of specialist is she when she doesnt listen and just wants to ignore ! now we have to go through another insurance approval to work with another doctor. please save your time and dont go to this office ! read more

Doctor Lan and medical stuffs are very rude and unprofessional specially kids base in my experience they us go out because kid is noisy.

Very rude doctor. She doesn't seem to like questions and doesn't explain her procedures, diagnosis or recommendations well. She get's very defensive if you ask questions. If I could give her negative stars I would. She also asked for a $35 processing fee if you ask for a printed summary of what was discussed at your visit. I can understand charging a nominal fee for printing a couple pieces of paper but $35 seems extreme. I do, however, want to note that her staff was very friendly and helpful. They have much better bedside matter and customer service than the doctor. read more

That is the worst place to go for eyes specialist the personal and the doctor aren't nice with the patient special whit the kids in not recommended this specialist for your eyes. The specialist refused to attend my son and I was paying cash . read more

Dr. Lan was so impatient and irritable. She made us feel like she is annoyed with us. Guess what doctor? We don't like you at all either. I left the office with a bloody scratch on my hand because I had to pin down my daughter so the doctor can, while nagging, force open her eye. Admittedly, my daughter was being difficult and having a breakdown but I've seen other doctors pacify her without losing their temper which has always worked. This doctor is definitely not kid-friendly. I must say though that the staff are super nice. I only wish that that would rub off on Dr. Nguyen. read more

It is my first time writing review on Yelp. That's because I just went to see this horrible doctor. She was rush everything, putting something into my eyes without telling me what it was but it was very sticky. Then, she asked her assistant to dilate my eyes without telling me what would be caused afterward. Now I'm sitting in my car, could not open my eyes completely. I went back to the doctor office, receptionist said because it caused by dilating my eyes, it will take at least 2-3 hours to get better. I could not drive back home, sit in my car, wait for my eyes to be opened clearly. Btw, Dr.Lan didn't even explain anything about my symptom and how to treat it. Just gave me prescription and told me to get it from phamarcy. I don't even know what that medicine for. She is the worse doctor I've seen in my life. Please be aware of seeing her. read more

Terrible service, never come here again Appointment at 9:3 but wait until 1100 to see dr, reason: dr is not in the office, staffs are so unprofessional and rule read more

what a HORRIBLE experience... The doctor is terribly rude, she didn't explain anything, she didn't even listen and acknowledge anything I was saying. She could care less about my complains and concerns. I waited an hour and a half, and I saw her for literally only 6 minutes! (I actually counted the clock) I've been having excruciating eye pain for a while, and I was hoping that the doctor would explain to me what's wrong and give me advice and listen to my concerns. But I've seriously never met such a rude doctor in my life. She just wanted to rush me out of that room as quickly as possible. Avoid her if possible read more

The doctor's office front desk people are super rude.. They need to take some manner classes. I will never come back here.

I highly NOT recommend her. She does not care about the patient and definitely not about your time. She is not a good doctor when you talking about surgery. I would give her a big ZERO read more