Dr.Kao is patient and thoughtful taking good care of my daughter's myopia as a result of very controlled eyesigh.

most cheap glasses probably come from Temu they broke within a week! BEWARE! THEY MAKE YOU PAY OUT OF POCKET! when they say your insurance covers and when it's time to pay they say they can't accept it. STAFF are very unprofessional, rude and rough when helping. read more

Jennifer Kao, OD - Optometrists Near Me - San Jose, California

Don't recommend at all it's a Shitty business, don't recommend staff always want you to pay outta pocket instead of going through with insurance. read more

The receptionist was very rude, the staff team was great after that. The nurse who helped me out and Dr.Bell were very nice and accomodating. Upon arriving, the receptionist just started off with an attitude which was very unprofessional especially for someone who is working in a medical clinic. My husband was about to wait for me when suddenly he was asked to go out in a rude manner. We understand it's because of COVID and the team is just trying their best to look out for everyone's safety, but the unprofessionalism isn't really necessary. I love going here because of the friendly staff, but after what happened, I am having doubts whether it's worth it to come back or not. read more

Near my office so it was perfect AND it opens on Saturday. I've been a pain of a patient. I got my eyes examined early February of this year and I still have not been back to get my eyes checked because of my availability. The doctor and staff were friendly, soft-spoken, and super accommodating. I sincerely appreciate them because I have cancelled just about every time I scheduled an appointment. I wear contacts. I am blind w/o them. Hopefully by the end of today, I can finally order them. The doctor wants to make sure my eyes are OK w/ the new contacts which is the only reason why she won't release the prescription to me. I must have worn over 5 pairs of contacts since my initial visit. P.S. Parking is absolutely TERRIBLE. Avoid going during the lunch rush. read more

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I was trying to find a new optometrist amongst a large selection. I was impressed with this office because they actually had a website, the website was organized and thorough and there was a great bio on each of the optometrists in the office. I was able to get an appointment within a couple of days. This was the best experience I've ever had with an Optometry Office and in getting my eyes tested. They take their time, they have great eyewear selection and they are not like pushy salesman. I plan on continuing to patronage this office for the foreseeable future and I highly recommend. read more

First time coming to this optometrist and it was very nice and friendly place. Everyone ones friendly and helpful. They make sure to clean in between customers. They even call a couple days ahead to remind you that you have an appointment, which is good cos I always forget. Love how friendly everyone is. I came in for just a basic eye check up and for new prescription glasses. The eye exam didn't take long, about 30 mins or so. The doctor asked a lot of questions to make sure you and your eyes are healthy. Great place to get you eyes check out. read more

The doctors here are professional and helpful. The office also has nice equipment and a wide range selection of the frames. However, for the several years I have been with this office, the service I received from staff and technicians keep deteriorating. The staff is rude and in a hurry, the technician doesn't mind hurting my eyes and not listening to my complains during eye tests. The technician also frequently forget to follow up with the Dr to review my test results and missed to provide consultations. It get to a point that I could not find any reason to stay with this office. read more

Do not buy frames at this office. Frame price is very expensive here. You may buy frames in retail store, then file claim to VSP to get up to $70 reimbursement. If you child wears OK lens, do no buy solution supplies from this doctor office. You can always buy Unique PH, Blink eye drops, Boston One Step Liquid Enzymatic Cleaner from Walgreens, Walmart or target. In addition, always check your bill. Do not hesitate to ask for price. They usually do not disclose the price to you until you ask. read more

I have been Dr. Kao over 20+ years, many of friends also stayed with Dr. Kao thru the referral more than 10+ years. Dr. Kao really cares her patients and did professional suggestion and referral as needed. The office staffs are extremely helpful and friendly. For customer's convenience, the office also carried supplies for eye cares, some products are in really good deal, some are in regular retail price. read more

This review is based on my first visit as a new customer last week. My doctor has given me a list of optometrist, but some of em' were permanently closed. I was looking for someone close to me. I have recently moved in this office complex and saw Dr. Kao's office couple of offices down to mine suite. I thought to call them and check if they take my insurance. But before that I went on Yelp to check their reviews, as we all do :) To be very honest, I read many negative reviews about their staff being not friendly and service not good sometimes. I was contemplating should I schedule an appointment or not. But I thought to give them a try since it was just getting down from my suite and walking to theirs. Well, as I enter I got welcomed nicely, the front desk staff was as cordial and professional as they can be. Dr. Barbara Bell was my optometrist who checked my eyes thoroughly. I had a head injury 3 months back and she took extra steps to check if everything is fine. She dilated my eyes to check back of the eyes as well. Everything looked great. From entering to leaving I had a very good experience. I usually don't put reviews, but I feel sometimes some businesses lose customers only by reading these negative reviews, those might be authentic, but there are a lots of factors involved. We can't judge a business or someone's skills based on some negative reviews, until and unless they are 1 star and every singly review is negative. I believe in going and still trying those places and post my honest review. I hardly post a negative review until and unless it's a really bad service. So yes, overall a great place and now my family will be going there as well as new clients. :) read more

I don't normally write reviews, but when I find an establishment that goes above and beyond... I've been going here for 16 years! EVERYONE is outstanding - from the staff to the physicians! I wouldn't think about my family taking our business anywhere else!! read more

What happened to them? Until a couple of years ago, I used to receive a reminder for my annual exam. But since my last visit in May a couple of years ago, I have not heard from them. I tried to go to their website, only to see that their website account has been suspended. Today, I went to see if they were still in business, and I confirmed that they were open. read more

Dr Kao has been my eye doctors for years and I have never had any issues. Her office is prompt, professional, and helpful. Service is quick and efficient. read more

Ugh, I never like writing negative reviews but Dr. Kao's service has gone down in the past 8 years. This used to be the place to go and her schedule is always packed. She has degrees from top tier schools like UCB, which help with her reputation. BUT she is money hungry and doesn't have the needs of her patients in mind. In the past couple of years, I've always spend 200$+ on just one annual eye exam visit. She's also quite condescending on eye habits instead of just doing recommendations, she basically chides you for not following her advice. I recommend if you like getting bossed around by your optometrist but if not, you can find much better & polite service elsewhere. Sorry Dr. Kao, but you've just lost a patient. So, I'm now looking for a new optometrist so please feel free to reach out if you know of any :) read more

I came for annual eye exam and contact lenses consultation. Dr. Chen and staff are professional and courteous. Highly recommend.

First things first. The phone number listed is incorrect. The correct phone number for Dr. Jennifer Kao is 408-453-9988. Hope that it gets changed soon. Dr. Kao is an awesome optometrist. She is very knowledgeable and it is obvious by her many diplomas from U.C. Berkeley, etc. She really takes the time to get to know you and takes the time to do an eye exam. Of course, I can say this as I have been a long time patient of hers. On the other hand, the staff is okay. I have had my glasses permanently scratched by one of the optical assistants. This happened last year. As for this year, the staff seems to be much improved as compared with last year. Though, it takes a while before one of the optical assistant adjusts the new pair of glasses to your satisfaction. Therefore, it is why I am giving an overall of four stars. read more

This was my first time experience so I wanted to like this place but so far just so so. Actually, Dr. Kao looks so kind and nice but except for that, the other things were not that great. The cost or prices are at a little bit higher end and sometimes, I felt the customer support is not well organized. Sometimes, they have called or texted me more than 3 times just to confirm appointment time for example, however, they did not notify me even when I was waiting for my new ones long time although they have them on hands already read more

I have been coming here for 20 years now for eye glasses. Initially I was very happy with the Dr. and the front office staff. But over the years, their service especially the front office staff has gradually and consistently deteriorated. They are rude, unhelpful, no customer service, and quite disorganized. For a while I would still give them some benefit of doubt and think they may have had a bad day. But after the last couple of visits I have decided to switch to another optometrist. I don't trust the quality and don't believe I am getting what I am paying for. The last 3 pairs don't have the specifications I had requested causing me to visit their office frequently taking off from work. Very inconvenient. read more

Dr Kao is great. She has lots of experience and is knowledgeable in optometry. She is able to fit my gas permeable lenses better than other doctors I've been to. Five stars here. I won't be coming back though because of the office admin. - The appointment times run late. Be prepared to wait. I was there 2 hours for my first visit. The waiting area on a Saturday is like a zoo with untamed animals. - The technician kept taking the wrong measurements. - Technician must have asked me 3 times in 10 minutes how long I've been wearing my contact lenses. She obviously was not listening. She did this for a number of questions. - Took forever to do my retina check - Waiting to get the paperwork took awhile. Admin had to go back to the busy Dr several times to clarify instructions. - Unorganized. Asked for me to change my appt time because they overbooked - Unorganized. Called me to ask me if I had my chart bc they couldn't find it - Sent me a replacement lens and didn't tell me which lens to mail back in the exchange. Called to clarify, and again, couldn't find my chart. Very unfortunate. I hope Dr. Kao will read this and get the idea and perhaps hire more experienced, organized employees. read more

I went to this place once and will never be back if I can help it. While traveling abroad, I contracted a bad cold and a conjunctivitis and got a really red eye as a result. I went to see a doctor in the country where I was at the time, and got some eye drops. That was four days ago. As soon as I got back to the hotel room, I made an appointment here with Dr. Kao, based on my SO's recommendation. They were quick to give me an appointment for Monday, the first day they'd be open upon my return. So I went there today. The office is located in the Pacific Rim Plaza at the corner of Lundy and Murphy. When I walked in, the receptionist did not look too pleased to see me, and wasted no time with welcoming me. She simply asked me the reason for my visit. I said I had an appointment. She then proceeded to ask me what the reason for the appointment was, even though I have entered that into my appointment request online and confirmed on the phone. They gave me two forms to fill in, but before I was done (less than 3 minutes later) a doctor's assistant interrupted me to say the doctor was ready to see me now, and that I can finish later. Considering I only had two more things to check on the form and sign, I found it quite abrupt and unnecessary. Oh well. As soon as I walked into the doctor's office, she asked me why I was there. I re-stated that I had conjunctivitis and she said, but your eye looks white. Indeed, the redness has gone down considerably since last week, but it was not fully recovered. Either way, I found that welcome somewhat off. The doctor looked at my eye briefly, said it was fine and that I can discontinue my eye drops now, and go back to wearing contacts in two days. Okay, fine. Even though it was a bit anticlimactic, good news is always good news. However, the good doctor was not done with me, and said since I was there anyway, let's do an annual eye exam. I'd think that a bit odd, but hey, let's go with the flow for a moment, and I *was* already there. She suggested we do a pupil dilation. Now whoa! I drove myself there, about 30 minutes from home, and would not want to risk driving back with my pupils dilated. I said as much. The doctor was unconcerned, saying other patients drove just fine, for short distances. I declined anyway. She then said she was going to measure my eye pressure, and without explanation said she needed to put some drops in my eyes. Then she was going to use a Goldman eye tonometer (the one they bring in contact with your eye) -- that's something I have never been able to tolerate, and after a few futile attempts the doctor said "I have small children deal with this just fine, please hold still!" At which point I said this was not going to work, and never did, and that only non-contact tonometers (air puff) ever work well with my eyes. She said she did not have one like that, and that she will then not be able to do the measurement. Oh well. With that, my visit was concluded, and I was rapidly shooed out of the office. The ladies at the front desk were all preoccupied and did not even look up when I said I was done. I said my goodbye and headed out. About ten minutes later, while I was driving home, they called me panicked, saying they did not see me leave and that I still owed them copay, and would I please return. I offered to mail them a check, and they accepted, with a noticeable disappointment in their voice. I hope this was my last dealing with this doctor and her staff. P.S. -- It wasn't. A few weeks after my visit, I got SMS spam from them saying Dr, Kao offers text message reminders. Reminders of what? I haven't made an appointment with them, and now they stuck my phone number into some automated spam system. Who knows what they do with my other personal data! read more

I'd give 3.5 stars. I usually have Dr. Kao. She is polite and nice but sometimes things do come out the wrong way from her and I feel insulted. I usually just roll my eyes and let it slide though. She usually speaks in English to me since I speak that more easily than Chinese but she switches to Chinese for my parents which is nice that she's bilingual. She's overall not bad, I don't mind going to the optometrist. **Some Chinese people are just blunt like that (I'm Chinese so trust me... in Taiwan, there's people like that everywhere) so if you have a sensitive skin, I definitely would recommend not being intimidated and stick to your guns if you go here.** I've been going here for at least ~6 years and they do exams well. I was super frustrated once though because I came in for my appointment early and I still had to wait 20 minutes after my appointment time... it was annoying because I had to run errands after and they took their sweet time. I agree with the other reviews about the front desk/assistants. They are more brisk in their tasks and don't waste time. I agree that they definitely could be more courteous and friendly. I also agree about the pressure to buy their products from them. I don't let them bully me though. If my insurance doesn't cover it whole or at least by a majority, I'd rather go to Costco. I'm going here again later today to pick out some new frames because my glasses just broke in half and my insurance covers me so we'll see how my experience goes today! read more

Been seeing Dr. Kao for ~12 years now ever since I was a kid. I move around a lot (~2 years), but I tend to come back here to get a checkup when I can. I always ask to make an appt with Dr. Kao, so I've never been stuck with a new graduate. She always explains to me exactly what is happening with my eyes which I appreciate. She's a UC Berkeley optometry grad. Go Bears!!! I have a high prescription+astigmatism and prefer hard contact lens, all of which she's great at adjusting for/with. Vision maintenance / preventive care: Because of my eyes, she recommended accommodation flippers for focusing exercises. For ~7 years, I was on the Ortho-K contact lens thing, but in college I decided to switch to normal hard contact lens when I was with a different O.D. The fit was ~neh~ish, and I ended up going back to Dr. Kao who puts me on Menicon brand hard contact lens (great O2 permeability but also a pricey). Then I went off to grad school and had a O.D. that fit me with Menicon brand lens and gave me a sample solution set that included an abrasive cleaner. :P Vision was going wacky, so when I was coming back this summer to visit, I made sure to call early to get an appointment in. Found out that my vision popped up 1+ diopters under the other doc. :P. It was such a huge improvement in comfort when I put on the new contacts by Dr. Kao. So, according to Dr. Kao: with Menicon lens, you're not supposed to use abrasive cleaners (which are the milky solutions). Stick with Menicare CDS (best) or boston soaking/conditioning solutions. For hard core cleaning, Boston liquid enzyme stuff is good for once a week. Contact Lens solutions: Menicare is mostly only sold thru optometrist offices. It's $9 a bottle for either the CDS or WRW. (Much more pricey online). Optomap: It's an additional $29 if you choose to have this done, but its nice to have a picture of your retina and to see the changes. Plus, she then compares the all the pictures with previous years and explains it all (if you want). Price/Insurance: She is a VSP doc. I haven't had vision insurance in a while and I'm a student, but she's worth every bit of the $$$ for the reliability of quality. Comprehensive Exam $98, Contact Lens Refit $78, pair of higher end Menicon lens with my special weird eye specifications $258 (~right at what a different OD charged me). Staff: The older ladies that have been with her a while are brisk & brash & efficient & patient. (I've had them do an Optomap 8x until the picture was eyelash free; or adjust a glasses fit 5+ times until it was completely perfect) They will work with you until the job is done right, but their quick pace can quickly confuse someone. (aka, they're like new yorkers; I used to be scared of them when I was a kid...okay, still am to some level). The younger ladies do their job sweetly and with a smile, but less experienced. Checking in: When you enter, there's a lot going on. You're supposed to go straight up to the desk and check-in. There's a lot of walking back and forth from the back clinic rooms to the various stops along the way. Culture: The office is in a East-Asian shopping complex. Go with the flow but be assertive. If you need more time to think about something, just say so. Flexibility: They've been great at getting things in on my timeline (since I'm only here for a month during the summers). I've been able to borrow contacts for the time that I've lost/broken a contact and waiting for my order to come in. read more

If you ask me why I'd not come here anymore it because of the receptionist Anne. She is rude and unfriendly. Dr. Kao, I would recommend on having her take a training class on how to treat patients. I would not be recommending anyone to your office. read more

This review is for the purchase of glasses, not the optometrist. I think they have a great selection of designer frames including Prada, Gucci, Fendi, etc.etc. I like how the frames are easily accessible and not under glass display cases where I have to wait for someone to help me out. I hate having to flag down an associate to unlock a display case to try on some frames. Anyways, a week or so prior to stopping in this store, I found two pairs of glasses at my husband's optometrist in Cupertino that I liked. In fact, one of the two pairs was in stock at Jennifer Kao's office and it was $30 cheaper. I went to 3 other offices after this stop and found those particular frames again, but for way more than a $30 difference! So, I found myself back at this office ready to purchase. Due to my prescription, I knew I already wanted the thinnest available lens, but I wasn't sure what coating. I know VSP offers 3 different coats, but the only one offered to me was the most expensive one! I had to ask about the other tiers. The gal said they don't sell the middle tier one and they just sell the top one. She seemed a little annoyed at me. At that point, I just wanted to get out of there so I just gave in. However, I really find it interesting they didn't give me the option until I asked. That just isn't right. Instead of calling, they sent a postcard telling me the glasses are ready. Had they called me on the postmarked date instead of mailing it, I would've gone in that day to pick them up - I work in South San Francisco and commute, so I picked up my mail at 6P that day. Of course, they were already closed. A couple days later, I ran in on a Wednesday night after a dentist and haircut appointment and got in 10 minutes before they closed. I couldn't help but think they were a lil annoyed with me. I had my glasses adjusted more than couple times since they felt crooked. The following day, I had to go back since they were tight on one side. They are still a bit uncomfortable, but I think I'll bring them somewhere else to have them adjusted. random thought: I spent $350 (out of pocket) and I didn't get a little spray bottle of glass cleaner and a lens cleaner cloth like I have at other places I've bought frames at. interesting. read more

I'm just finally getting to write my review after 20 + years of see Dr Kao. I now bring my family here to see her as well. The staff is always friendly and have a smile on their faces when they greet you. They throughly explain in detail on the exam and have lots of section on glasses. My daughter got my bad eyesight at a young age. I felt that when I was young having glasses impaired me from doing a lot of the sports I liked. My daughter is very active and loves sports. We decided to do the Ortho K lenses that allow my daughter to go glasses free. Dr Kao takes her time to make sure the lenses are the right fit. I just wanted to make sure that you have a fair review from someone that has been coming to your office for a very long time. Your office is always busy, that shows that you probably have many long Time customers like me. I love your new location. The parking is so much easier. Thank you for taking care of my family! Smile, GL read more

Trying to do a routine eye exam for my 5 years old son, searched insurance company website, under our plan, found Dr. Kao's office. When I checked Yelp, did read quite some bad reviews on front desk. Wanted to give a try anyway since it is very close to our home. My wife stopped by this morning to make an appointment. It took quite some explanation for my wife to finally make an appointment, seems the front desk basically knows nothing about the plan. Then in the afternoon they called back, kept saying Anthem told them this is a discount plan...they don't accept, etc. meaning we need to pay cash if we do the exam there. Actually I printed out the plan document and read over the phone, telling them for a little kid, routine exam is fully covered. The lady just kept saying they were told this is a discount plan blah blah. Had to cancel Dr. Kao's appointment and called another Optometry, after asking for my son's information, they quickly found out it is fully covered and made the appointment, they also told me in detail what is covered and what is not, etc. I do not want to say the front desk at Dr. Kao's office is rude though she is definitely not nice, but for sure she knows nothing about health plans. read more

Dr. Kao is a great optometrist! I've been going to her since I was a little kid. She does a great job of being very personable with you and asking you how's this or that (even though she only sees me once a year). Her exams are always very thorough, and from all her certificates, you know she knows her stuff. There are many smart optometrists out there, what I really like about her is how she talks to patients and is such a people's person. This place lost one star because I was never a fan of her receptionists. I don't think they believe in smiling and always seems to give you some sort of attitude. Smile once in a while, won't ya? read more

I had been seeing Dr. Kao for over 10 years for CRT lenses (ortho-k). She's been amazing. Although her office is very busy, I feel like I always get personal care when I visit. Also, my prescription hasn't changed since I started, which has been a pleasant surprise. I recently moved and had to see a new optometrist. He was also very impressed by her work. "The next time you see her, give her my compliments." I figure this is the easiest way to do that! read more

First time here. Just had to filled out a couple of paper work for my son and I. Didn't had to wait. They took my son in first while I fill out the papers. After I was done they took me in right away. Dr. She was so nice. She let me know what she's going to do first before working on me. The whole exam was excellent. For my son as well. The girls up front was very helpful. They help my son choose his glasses and told him if it looks good or not. read more

The office manager was seriously just beyond rude. It feels like all she cares about is getting paid and getting out of her way. And the equipments are old and outdated. read more

I've been coming here since I can remember; my entire family gets our eyes checked here yearly. Dr Kao's very friendly and does a thorough job, and if you make an appointment, you never have to wait too long. Staff is quite friendly, and you can also get sunglasses/glasses here. read more

I've been going to Dr. Kao for over 15 years and I would never think of finding a different optometrist! She is very patient and always has your best interest in mind. Her staff is also very efficient. I always receive reminder phone calls the day before my appointment and I've never had to wait more than 10 minutes when I go in. The office opens pretty early and they close later on Wednesdays so you can always go in after work. I had to order replacement contacts and they also arrived not even a week after! Service here is very quick and everyone is really friendly. I always recommend her to anyone who is thinking about seeing an optometrist. read more

The service in terms of attitude wise was actually pretty good for me. But the vendor they use to ship your contacts are horrible! First they got me the wrong brand for my left eye, but the right brand for my right eye. I brought them back in, and they apologized and contacted the vendors on the spot. The turn around time was another 2 weeks. I came back in 2 weeks, but they still weren't here. But they were nice enough to give me 2 extra pairs of contacts to tide me over. After 2 weeks I went back, but the contacts were still not there. They contacted the vendors and they said they got the order messed up. Another 2 week. They apologized to me again, and gave me 9 boxes of contact solutions! I thought that was nice of them. It's not their fault, but they try to compensate it with 2 extra pairs of contacts plus 9 bottles of contact solutions. What I wasn't so happy with was that both the contacts and glasses I ended up with were very blurry. They told me it was because my previous doctor had over-corrected. They dropped my prescription a whole point lower. When I tried telling them this, they told me it was just because i am used to the strong prescriptions and so it just seems blurry. But it's been a year later, and I still can't read road signs very well when i am driving, I have trouble reading aisle signs in the grocery stores, etc. They still insist that this was 20/20 vision. In that case, I want my super-vision back. read more

LOVE LOVE this place! This has been my go to optometry office for 10 years now and after getting sub-par service from other places, i have to say: the front office crew makes all the difference in the world when you are shopping for the perfect pair! Whenever i get frames i get super indecisive and it takes me forever to pick out a pair i like (i spent 1.5 hours picking out frames the last time i was there). The ladies at the front desk (May and another girl, cant remember name..) are always extremely helpful in giving their honest opinion and they are always more than happy to walk around the office with you helping you try on different ones. These ladies will never try to sell you a more expensive frame just to make more money. Last time i was deciding between a $300 and &150 pair, the lady told me to get the $150 one because the more expensive pair makes me look old. Honest opinion right there! The best part? The prices of these frames are a LOT cheaper than competitor offices. Add in insurance coverage and Viola- you're paying close to nothing for a really nice pair that will last you years! I have been going here consistently for the last 10 years and will continue to do so...I highly recommend! read more

I think This a last time I come to this office I had a problem to understand doctor kao talking she had to much accent this is my first time to make a glasses because of age but nothing go well I have to go to other eye doctor to make a glasses read more

Dr. Kao is very thorough and does a great job getting my prescription just right. I've been coming here for a few years now and have been satisfied with the service. I never have to wait very long and everybody is friendly. They have a great selection of eyeglass frames and just about every type of contact lens imaginable. read more

Jennifer Kao, OD - Exam room - Optometrists Near Me - San Jose, California

They reopened yesterday and I went to see them to have my eyes checked. I was very disappointed at their doctor's safety concern on covid19 awareness and cleanness. She didn't use a new pair of glove in front of me like the doctors at other clinics I have visited in the past did. The glove looks like it's used. The glasses retail area shouldn't be open because I didn't see any social distance. I don't recommend people to go there during covid19 because of doctor-patient's close distance interaction and contact around eye area. I think it is very unsafe there. read more

Dr. Kao has been our family eye doctor for more than 20 years and we couldn't be happier. Whenever we need help, Dr. Kao and her staff always gives us the best solution or suggestions. Dr. Kao is very professional and always treats her patients like family. She gives lots of extra information about your vision issues. The staff is also so helpful and nice. All the staff members are well trained with knowledge to be able to help patients. We usually don't have to wait more than 20 minutes. I have been able to reschedule the appointments as easily as few days in advance without difficulty. read more

I have been seeing Dr. Kao for more than 10 years. The reason I switched to Dr. Kao was my previous optometrist moved out of bay area. After the examination, Dr. Kao explains how my eyes deteriorate or improve (seldom, sigh!) comparing with the result of previous year, and answers my questions. My insurance covers the basic, the staffs explains the price for frame and lens upgrades. Upgrades can be costly, but you get what you pay for. The only reason I do not give five star is the frame collections. Most of frame styles and colors are on the safe/conservative side. However, they do listen to their clients. It was hard to find frames for my flat face in last a few years. This year, I was able to find quite a few frames that fit me. read more