I am editing my review to be more favorable after giving them another chance. I bought 2 new machines there and the first purchase was fine the second time was very good. I also had a service issue with one machine and the service folks were able to get me in quickly and address the issue under warranty at no cost to me. Giving credit for improvement where it is due. read more

Outstanding service. We broke down on the road and service department did everything they could to get back on the road quickly. Two thumbs up. read more

I recently purchased a brand new Sea Doo from Land Air and had a very positive experience, start to finish. The communication was timely and helpful. The experience at the dealership was professional and quick. Would gladly do business with them again. read more

Land Air - Sea Doo and trailer purchased from Land Air April 2024 - Motorcycle Dealers Near Me - Essex Junction, Vermont

sales person was extremely rude, service was horrible, and they sold me the wrong lense after I asked which one fit my goggles, didn't accept returns. read more

Recently while traveling, our Honda motorcycle experienced a problem that required professional assistance. We called Land Air, an obviously busy service department, and were told we would be prioritized because we had no other mode of transportation. Although delayed in getting there, WITHIN AN HOUR, we were given a diagnosis and repair time!! Our bike required a part that necessitated an overnight delivery, and we were advised they'd call around noon the next day. At 11:55am, the call came with the good news: the bike was repaired!!! The amount was extremely fair, the staff was very VERY friendly, and the bike runs GREAT!! read more

Land air has a loyal following, their prices are high and they aren't perfect. I have had issues with their used merchandise and service in the past. In one case, they didn't honor mistakes that their techs made during service. In another, they didn't honor a solid verbal agreement. Talking with them did not resolve either situation and they had a "customer is wrong attitude." read more

90 dollars to bleed my clutch slave cylinder just to tell me it didn't work? At least give me the bottle of hydraulic fluid that I purchased for 18 dollars so I can get the job done myself or by someone who CAN get the job done. Wouldn't even let me leave the bike on the trailer while I went to the store for an hour. Everything stated here is 100 fact. read more

Over the past few years, I have used Land Air for parts and service. I have also bought a motorcycle there as well as most recently a snowmobile through the BRP snow check program. My experience has been very good with attentive and knowledgeable sale personnel as well as service/parts technicians. The technician who went over my pre-delivery inspection was very detailed & answered all my questions. Post sale service has been great. The service mgr. called me up when my sled needed updating even before receiving notification from SkiDoo. He also always answers my questions when it comes to gear or outfitting my ride. All of the staff are powersport enthusiasts and that shows! I want to buy my stuff from people who use the gear and ride the machines. They give their input from experience and that means a lot. Getting my service done has not been an issue and everything has been done professionally. I am glad to spend my money locally even if it is an extra couple of bucks rather than buying off the internet. It keeps money in Vermont, people employed, and businesses stay open. It also helps keep an open line of communication with your dealer. It has been my experience that if you are a good customer and treat local businesses right you will get that same in return. Land Air is no exception. They are always friendly and willing to chat and answer questions. Of course at times, they are busy and you might have to wait, but that happens everywhere. read more

Land-Air is the go to local dealer for power sports. They are involved in all aspects of the industry and are able to offer customers expert advice on new unit purchases and any parts and accessories too. Don and Justin in sales are awesome; they know their products and are able to get you what you need at the best price. Todd and Brad in parts are the best. They know where to go to get what you need and have decades of experience. Many parts they can get in next day at no extra charge. They have a huge selection of in stock parts and accessories. Grant and Jon in service are great. They get you in and out with scheduled maintenance, warranty work or the occasional down issue. I recommend this dealership to everyone I know. They are a top of the notch first class organization! read more

this place rocks whether u need parts service or just shootin the breez about getting a new bike four wheeler or side by side they will entertain u an with a smile i bring all my toys trailers "mostly bought from them lol" an its never a problem or a hasel love it go on in see grant, john ,brad,or don,an justin they will help u with what ever u need or are thinkin about check out my photos an see how much custom stuff they have done to my bike 09gsxr 1000 fully custom read more

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Premiere powersports dealership in Vermont. A real one stop shop. Massive line up of ATVs, motorcycles, scooters, side by sides, trikes, watercraft, and even trailers! All of this is backed up by a fantastic parts and service department with a knowledgeable friendly staff. Powersports made easy. Thanks Land Air read more

Land Air - CBR1000RR!! - Motorcycle Dealers Near Me - Essex Junction, Vermont

I have never been in a shop with worse customer service! We dirt bike, I ride a KTM, THANK GOD not from there. We got basic parts to fix an oil leak, and out of 4 parts, 3 were wrong. These are basic parts for a KTM with an oil leak. They really don't know their product. Oh and how did they not get the oil I need right either? 4 stroke oil for a 2 stroke. how stupid are they?!?!? I would gladly drive to Mason Racing in NH far before I go there again! read more

I visited Land Air this evening with the intent of purchasing an ATV. The salesman who came over to talk refused to sell me an ATV based on my son's age (15). This salesman told me that there was a State law that prevented him from selling this particular Can Am to me because he felt that my son would be riding it but he would be happy to sell me a youth rated ATV that my son was way to big for. There is no such State law. The State law states that any youth age 16 or younger may ride on your own property or that of others with permission providing that there is someone who is 18 or older supervising. I will be taking my cash to another dealership. With this type of attitude towards customers with children better not bring your children with you if you wish to purchase a machine. read more

Grant from the Service Dept is a true pro! Always returns calls promptly, is always pleasant & respectful. Is not only very knowledgeable, but is also always willing to take a few minutes to truly listen, and/or explain things. A first-class individual. read more

Awesome service and very nice staff. I went in last Friday, October 4th with my kawasaki ninja to get it's oil changed and an inspection done and they did the service super quick and professionally. I would recommend this place to anyone getting their bike serviced. read more

Myself and family members have bought 5 new atv's from land air. Always more than willing to sell a new product,but I just called for a service appointment and was told they will not work on anything 10 years old or more! Anyone who owns a Honda that I know has them for way longer than that! I have one that's 23 years old and still works beautiful. I'm astonished that when I called for a carb cleaning on a 2005 crf150 dirt bike I was turned away. So the snooty "big city" dealer will never get another wrinkled up hard earned dollar from my billfold or anyone else I can convince otherwise. Take a little drive over the hill and get better service and honesty probably better deal anyway. Close by convenience isn't so convenient when they won't fix it for you! read more

This is got to be one of the worst delerships I every delt with. Abesolutly the most dishonest and quick to move on to the next sales etc.. They didn't do the service work they said they did, I had other shops look and they confirmed that the work was never done to what Land Air said they did and charged for. I will never go back! read more

I had a motor failure on my snowmobile, an apparent mfg defect with a broken casting. Manufacturer (BRP) did not want to cover it, well within warranty. Service team ordered all needed parts before manufacturer gave OK to get me on the trail ASAP. With one part delayed, this dealer gave me a demo sled for a weekend so to not lose a weekend of riding. Dealer continued to press for warranty coverage with oil research and went out of their way to do the right thing. Service dept and owner gave top notch attention for complete resolution of all issues. Ready to buy 3rd snowmobile from them read more

I crashed my skidoo broughtt it to them om Tuesday and they had it all repaired by Thursday for my weekend trip. Great service and I highly recommend. Service and parts departtment are great to work with. read more