I've been coming here for a decade...and bought most of my Land Rovers here. Always great service during sales and service. They have a great waiting area with refreshments, strong WiFi and comfortable seating. Not much else to say except that is a great dealership overall. They have also increased their inventory with new ownership. read more

Land Rover Flatirons - Waiting area - Car Dealers Near Me - Broomfield, Colorado

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No stars are too many. My 2017 Discovery arrived at the dealership on 02/24/2026 for a coolant leak. This review is being written on 5/13/2026. The car is still at the dealership. The most difficult part of dealing with this group is their automated system. They tell you they will call or text back. It does not happen. They say they are attempting to reach someone in service, every time they respond with, "nobody is answering". We live in Wyoming and chose to use the dealership based on the belief that dealership will do what is right for the customer. We chose a Land Rover based on the belief, the luxury brand will treat their customer right. Don't believe that. What was to be a simple fix that should have been covered by the extended warranty has turned into an absolute nightmare. We can't reach anyone and there are no answers from the dealership. My wife stopped in (212 miles away) in order to demand answers. She was told they did not know anything about what was going on with the vehicle. they stated the individual dealing with the vehicle was no longer under the employment of the dealership and they would have to research the situation. She finally got. in contact with the service department which told her there is no record of contacting the warranty company. There is also an outstanding bill for work performed. $8000...Do not do any business with this dealership. They are not quality representatives of the Land Rover Brand. Additional edit. I received a text from the dealership ( stating the vehicle will be ready for pick up and repaired. 05/18 I receive a text that there is an additional $3500 of repairs needed to make the vehicle ready for the trip home. A new radiator. Carlos Navarro states, "you know I am the one trying to fix the issue Ryan and your warranty company created, right?" At what point is it ok to push blame on the customer? I can understand this from a small dealership that sells used cars, they just don't care. This is a Land Rover dealership. There is no concern for the customer. There has not been any attempt to make their mistake, mismanagement or disregard for the customer right. Flatirons Land Rover does not care about their service or their customers. Avoid at all cost! read more

Tried to take my defender to get an oil change and they quoted me $513. Wild how much they over charge

I had the most exceptional experience at Land Rover Flatirons and I want to express my appreciation for the incredible team who made it all happen. First, Mike deserves a huge thank you. He was patient with me throughout the entire process and answered every single question I had. The best part was that for both of my appointments, he was standing at the door waiting for me. That level of attentiveness is giving pure Forbes-level luxury service. He made everything feel seamless and effortless. The dealership itself is stunning. It is spotless, beautifully designed, and so welcoming. And ladies, the lighting in the bathroom was absolutely perfect. You know exactly what I mean. Patrick in Finance was truly outstanding. He is the best finance manager I have ever worked with. He took his time, explained everything clearly, and made sure I felt confident and comfortable. I also loved the sleek digital pad on the desk. Shoutout to the sustainability initiatives at this dealership because they clearly do not waste paper. Sydney is holding it down for the women in the automotive world and I loved seeing that representation. It was refreshing and empowering. And a huge standing ovation to Gregg, the General Manager, for cultivating such a strong, customer-focused team. I genuinely appreciate leadership that takes a moment to meet every customer. It says so much about the culture and pride in this dealership. This was truly an incredible experience from beginning to end. If you are looking for a Land Rover and want to feel valued, respected, and taken care of, this is the place you need to go. read more

I took our 2023 Defender in for service (leaking coolant). no loaner available (sad for a $120k car). Dropped off on Thursday, was told it could be a full day. Friday, nothing (zero communication), Monday zero communication), texted again. After I send a text message asking if this is the level of service I can expect going forward, I received a text at approximately 1p Tuesday apologizing for nearshore staffed. They said we will get back to you in a few. It's 8:30p on the same day, zero response. I WILL NEVER PURCHASE ANOTHER ITEM FROM THIS DEALER. BE CAUTIOUS AS THEIR SERVICE IS GARBAGE read more

Their service department sucks. They never call you back. There's 0 communication. They don't know how to answer your questions.

Avoid this dealer. After you leave dealership they do not care if their defective vehicle kills you. My recent story with buying Defender from them: Before the sale we discussed a lot that I need car capable for technical off-roading and dealer insisted that Defender is capable and reliable! So, I did a first off-road on it (after 2K miles as guide recommends), west part of White Rim Road in Canyonlands National Park. On the way up I used Gravel mode + Low range. Everything was fine. On the way down I used Rock mode + Low range for better control. And in 10-15 minutes I received a warning "2 wheel drive only, traction reduced". And that was a pretty bad place to be in 2wd. Stop \ start engine cleared that message for several minutes, but it returned back in 3 mins. I had to stop the car for half an hour and after that I was able to get out in 4wd mode but without low range. If that would happen on more technical trail like Redcone (that I did previously with other car) in some places unexpected switch to 2wd mode could kill me. I contacted the dealer about that life threating problem with the new car they just sold me. The dealer just ignored me for a week and after several calls their service manager responded that the nearest time they could take a look is in 1.5 months. So, they sold me new car that has dangerous defect and cannot be used on off-road and not going to help with this anytime soon. I suppose that is why Land Rover as a brand is considered as most unreliable on the market and it is very risky on real off-road. read more

Scheduled an oil change for my LR3 after inheriting it back from college aged son. I was looking forward to checking out their Defender inventory as I love that LR3, which I purchased from LR Flatirons 11 years ago, when it was a much smaller dealer in Superior. I was stunned when they asked me to approve $591 for a simple oil change. Really? Manager then approved $350 instead. Gee, thanks. As wonderful as these vehicles are, they're unfairly stigmatized in no small part due to dealer experiences like this. read more

Mark Handyside at Flatirons Land Rover is a STAR in our world! Best car buying experience of our lives! Randy & Tina read more

I have to stay to stay away from this dealership if you are trying to get your River fixed. We have had to take it back twice and it still has problems. They say well we fixed one problem so it isn't our fault. Our car was there to fix all of the problems. We were very specific and direct with our expectations. The service manager is very nice and helpful. But one of his employees was not and sat and argued with our 19 year old daughter when she was asking questions to make sure it was safe to drive home. Halfway home the car wouldn't go when she pressed the gas leaving her stranded on the side of a highway. The first time we picked up the car we had it there because it wouldn't start. They wanted to charge $600 for a battery that costs $250 so we put a new battery in ourselves. Car still wouldn't start and they are blaming the fact that they couldn't test the car to see if it will run without a $600 battery. I could be wrong but I feel like they would have a battery there they could swap out and test it. read more

Much bigger! They can put up 19 cars up in the bay and the waiting room is now sleek with a bar like spot with four matching bar stools. One love seat and four individual couch. You can shop while you wait. There's jackets , backpacks etc. What I love the most? Now they have the garage door that you can pull in and the door automatically pulls up for you and you're in a warm and dry area. I kind of miss the old spot. It's cozy. This ones huge. But progress is progress. Gotta roll with it. Same staff and therefore same kind, courteous and prompt familiar people! read more

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I have nothing but good things to say about service. I took the Land Rover for its 2yr service everything went smooth and couldn't be happier! They went above and beyond. Thank you read more

If you want a vehicle that works some times, or decides to turn off in the middle of an intersection, Land Rover is for you! Not only are the vehicles very u reliable, but the people there are maybe even worse. Take their marketing manager. He has multiple occasions called me juvenile, made false claims about my experiences and slander, and even told my wife that he wanted to ensure he didn't give her "any fodder for your husband to use to slander us." Land Rover is ranked at the very bottom of reliability among all automakers and this dealership is about as bad as it gets. read more

Absolutely the Worst experience bar none! Bill Wheeler and the rest of his incompetent crew have not a bloody clue when it comes to Landy's ..How could they?.. NOne of them drive one.. I enrusted them with my 2009 L322 for a few years, until things started to go wrong. ie. Droop your LR off and it sits in their parking field for a wek. Their techs miss broekn or corroded Ful pump hoses. They do a Transfer box case an oil change and , your Landy leaks like a sieve. On and On.. and in the end ,I have pics to document every foul up.. and mistake . So I started to wrote reviews and call my bank card top dispute the thousands of dollars I spent., only to have to have it redone by another Independent Tech who knows these Landy's inside and out.. All in all it was a battle and still is. Called out Bill Wheeler , the service mgr on this., he got mad and accused me of insurance fraud or trying to coerce them to file a claim.. Insane.!! and then he threatened me ..saying why dont you stop by after work.. and Ill sort you out?///lol.. So I challenge this Fat , bald guy to a Bike race.. dont think he accept the challenge..but maybe.. Seems by all the other reviews that this Dealership is just Bad news.... and I couoldnt agree more.. Stay far far away, unless you like givng your hard earned money away to a bunch of clowns .. read more

Flat out horrible. They have had my LR2 now for 4 days for an OIL CHANGE! Communicated with them yesterday that it absolutely needed to be complete this afternoon as my husband had ankle surgery and can't drive our other car as it a stick. After multiple unanswered texts and calls today, they now say it will be ready sometime on Monday. BS, they said they have no loaners and I am welcome to come pick it up tonight without any work having been done and they won't charge me for the "free" inspection. Terrible, terrible customer service and service center. read more

I've bought 2 used cars from them and both were very poorly maintained when sold to me. The Jaguar F pace I bought needed new brakes a few months after I bought it. I ended up trading it in with them for a 2019 Land Rover Discovery Sport about a year ago and it has multiple problems with only 30k miles. The check engine light is on and there are 10 codes of things wrong with the engine. It's impossible to get a service appointment and that's if someone actually calls you back. I called today about the check engine light and they said they can't get me in until May. I would not recommend buying any car from there if you want any sort of customer service or to be able to get the car in for servicing. read more

The road side service that we were told would happen when we purchased this expensive vehicle is a joke. Our salesman sold us on how wonderful Land Rover is, if we had a issue they would come get us and tow our vehicle and give us a like vehicle while the car is fixed. The reality is that you have to use the call center talk to some person who barley speaks English gets enjoyed with you because you do not have a actual address. Then when we get ahold of the dealership they say sorry the service center is closed and there is nothing they can do. We have a family of 6, 3-row Land Rover but we're told that they are unsure if they have a vehicle we can use. We have also had this car in service multiple times. read more

Land Rover Flatirons - Broke down on I-70 - Car Dealers Near Me - Broomfield, Colorado

This was hands down the worst customer service we have ever received when trying to purchase a vehicle. We visited the Dealership 4 times and they couldn't get it done. The sale basically fell in their laps and they still managed to screw it up. The 1st time we visited, we were told if we didn't have an apt. they we not able to speak with us and we needed to come back at another time after we made an apt. Really???? The dealership was NOT busy and we were interested in purchasing a car. They didn't give us the time of day. We left frustrated and looked at several other cars / dealerships that were not LR's. This originally completely turned us off from the brand. In the end, we decided that LR was still the car we wanted and came back several months later this time with an apt. We had spoken with Debbie Taylor who was incompetent and inattentive to any sort of detail. We arrived and she had the wrong model ready for us to drive. It was after work so we drove the wrong car anyway b/c there was no time to pull another. She couldn't answer our questions and we came back the following day to drive the correct model. We then asked several questions about the ordering process and what each package entailed. Still couldn't get what we needed and her canned response was "LR makes it extremely difficult to build a car". We received no follow-up calls and we were not confident she could order the car we wanted without getting the order wrong. We then painstakingly went through the entire process on our own with some final questions. We even went back to the dealership with the specific build in hand and we got nowhere. We called for another Sales Rep and made an apt. He assured us he would speak with Debbie and it wouldn't be awkward when we came back- He didn't show that day and we ended up with Debbie AGAIN. She couldn't remember our names, she couldn't remember that we drove the car we wanted, nor did she make any additional follow-up calls over the course of a week. I then emailed every question we had........ Still couldn't produce what we needed. I specifically said I didn't want the recommendation to "look online".... That's what we got anyway. We went round and round in circles for several weeks. We then went to LR in Littleton and they were wonderful. They answered our questions within 5 minutes. Their Customer Service was superb and we put in our order that day. LR Broomfield is literally 5 minutes from our house. We won't go back. Instead, we will make the hour long trek to Littleton where we have the confidence even for our service appointments. We got done what we needed to in Littleton in a matter of minutes. I highly recommend them. They are NOT affiliated with the dealership in Broomfield. read more

I had a great experience. Parker in the service department was very helpful and informative. I had some technical issues with my jaguar f pace and they fixed everything and offered shuttle services to and from wherever i needed to go. Loyd was also very nice and transported me to and from to pick up and drop off my vehicle. Great service! read more

Called last Friday morning to schedule a date for service and it is now Monday and no call back. Absolutely terrible customer service! We will get our vehicle repaired elsewhere. read more

Horrible service experience...they kept my LR3 for two full days just to do an oil change. They charged almost $200 with no apology, including $25 for a new oil drain plug which they replace every oil change. They also charge for 9 quarts of oil when the engine only holds 8 quarts. Be careful if you have service done here! read more

Had a surprisingly good experience getting a hose replaced on my Evoque here. My car overheated due to the hose issue and we had to have it towed within a few miles to be covered by our insurance (I normally take it to JC's) so it ended up here. After hearing nightmare dealership repair stories, not about this location specifically but for Land Rover in general, I was a bit nervous I was going to get taken for a ride. They ran diagnostics on the car the morning after we dropped it off and told us estimated pickup was in 3 days. They kept us updated on everything and were true to schedule, and the pricing was fair from what I can tell. I also asked if I needed another oil change as I had been told every x miles or months and they told me I did not, which really impressed me. They could have easily said yes and run up my bill but it was refreshing that they were so honest about it. Customer service was excellent, car was ready on time, repairs were completed perfectly, and they washed her so she looked all fancy when I went to pick her up. Only thing I didn't love was that they didn't have a courtesy car available for me to use, I had to get a rental. I know they don't have infinite courtesy cars, but when you pay so much for a luxury car and repairs and have a vehicle on that level it just kind of bites to not be able to snag one at some point. read more

SERVICE IS MEDIOCRE!!! Brought Range Rover Sport for check engine light and suspension warning. They had my car over week; check engine was basic O2 sensor. Picked up car and drove 5mins away from dealer before check engine light came back on...they either didn't test drive the car and/or didn't do the work. Now I'm sitting back service desk and they are scrambling; complete waste of my time!! I know we don't have many Range Rover service options but this is awful! UPDATE - so they just figured out that they either didn't change the faulty O2 sensor or they changed the good one...really?? This just validates my suspicion that the work was either not done or clearly not done well; lack of attention to detail. Also they clearly NEVER test drove the car as check engine light came on immediately after I left service department. Again my car has been here for OVER A WEEK!!! Final update - work was completed and picked up the car a day later. Again my biggest complaint aside from car work not getting done properly and timely(kinda big deal) is the lack of "customer focused luxury experience." read more

Purchased a new 2021, outside of having this on the lot, this place fails on all fronts. Purchased cash but still strung along for 2+ hours on paperwork, salesman worthless, no follow up on a $100K purchase. Not sure if better but would recommend purchasing elsewhere. read more

Awful service experience. Had my car two weeks (admittedly it was over the holidays so it was actually about seven business days) for some minor service issues and their service rep (Melissa) absolutely would not communicate unless I reached out to them! Finally told them I was coming to either pick up my car or to get the loaner I had reserved two weeks prior...am told "it's ready" but when I get there, car is not done (they had not addressed one of the issues I had brought in to have fixed). Even though they knew I was taking Uber to pick up the car, they never offered to have me picked up, arrange transportation for me... NOTHING. I told Melissa I just wanted my fob and to end this experience with them and she was more than happy to send me on my way. I took my car the next day to Stevinson Jaguar service and had the EXACT OPPOSITE experience...very friendly, very communicative, and resolved every issue (including the seat heater issue Flatirons told me didn't exist) in just a few hours. They even proactively arranged a Lyft ride for me so no more out of pocket expenses on a car that's under warranty. I should have read these reviews before going to Jaguar Flatirons service dept. Awful customer experience. Go to Stevinson!! read more

I can't say enough about how wonderful this dealership and Aaron were to work with in buying my Range Rover. Aaron made the process so easy! He put up with a lot from me in regard to my decision on which car to buy. There was no pressure at all from anyone! They gave me a very fair price on my trade in and just overall a pleasant experience. I will definitely be going back to Range Rover Flatirons when I need another car and I can only hope Aaron will still be working there. read more

Please do not bring your Range Rover here. I bought a used Range Rover (2013) and brought it in for an all around check and oil change. Was told it only needed an oil change once a year - which is NOT TRUE. Only discovered this recently when I heard a loud engine knock last week. Maybe they wanted to justify the $258 price? Also wanted to charge me $1100 in parts and labor to put a small, 6" piece of a lower panel back in place. THE SAME PRICE AS DOING MY FRONT BRAKES! Seriously take it to a reputable European car mechanic, horrible rip off and it almost cost me a new engine... read more

Have called service department multiple times regarding a recall. Phone is never answered and messages are left with no return call. Would leave 0 stars but it won't let me. read more

Stay away! The customer service is the worst! Looking beyond the unfriendly faces I didn't appreciate being given direction by some menopausal women with her back turned to me instructing me what to do as she is walking out of the room. If I'm going to drop over $80K on a vehicle I would recommend showing appreciation for my purchase and the service I bought along with it. Maybe take some pointers from Audi and Porsche across the way. Or better yet... maybe I'll just take control of this bad experience and walk across the street next time I purchase a vehicle. read more

Honestly, the sales department here sucks, like I'm surprised they're able to sell cars. I tried to buy a car from them multiple times, during they're slow period(Covid19) and was told "I'm sorry I'm too busy" or "I can't help you"! The only thing good about this place is they're service department. Maybe they should start selling the cars! read more

Run the other way if you want a good Jaguar service experience. My leased Jaguar was due for a routine service, was told that if I required a loaner I would have to watch a month as they don't have enough loaners after taking over from Sill Ter Har. I booked my car in and told them I would be waiting... When I booked my car in on the day I was told it would take a couple of hours including washing. After 2 hours the service advisor told me that my car was ready and had been sent to get washing. Over an hour later I went back to the service department and demanded my car back which was still being washed!!!! A part that was needed for my car was put on order and I was told it would take 3 to 5 business days (which coming from the UK is farcial!) . 2 weeks later having not heard anything I called and was told that it would be there the next day. Had the car picked up from my house and a loaner delivered. Got a call from the service advisor that the part couldn't be replaced as it didnt match my car color. Customer Service Mgr was informed (have his direct # after round 1) and he made sure that the repair was done as it was a plastic piece that required no painting When the delivery guy returned my car to me later that day he tried to tell me that I had put a chip in the windshield for which I would be charged. Slight problem with this. The loaner had been in my garage all day!!!! Watch out for your car and your sanity with this place cos it's clear they are clueless! read more

Absolute incompetence! I advise NO one to use this dealership for your repairs. Land Rover Denver is night and day more professional, thorough and efficient. After 4 weeks of back and forth, they claimed the repairs were all complete. After reviewing the "to do" list, 2 items were still over looked. We took our Land Rover Range Rover LWB to Land Rover Denver. THAT DAY, they sent a full video review of all the findings and within 24 hrs had an estimate with all parts over nighted.... NO BS stories. Thank the good Lord for another option at Lan Rover Denver- The Place TO GO! Good luck to the rest of ya! read more

Where to start? We bought a "personal" car from Mark Helliwell, who we found out was an employee, after the fact. Yep, our fault... should have thought to look that up. Mr. Helliwell brought the car to Land Rover to initiate a full used car inspection - like the kind Land Rover does before they put a vehicle on their lot. What we got what a one page check list of things that were still attached to the car. We called and spoke to the manager, Dave Foster, who we tried to reason with (including having our Land Rover service person talk to him to explain the things that had been missed and the many codes that came up during the inspection our Land Rover service dept did) and we were told that Land Rover Flatirons, was not responsible for their own inspection. The list of things that were not inspected (or noted in the inspection) included: "34 codes and multiple events"; some of which where: Cruise control assembly (average of $400 repair) Noises coming from steering wheel Coolent/Temperature issues ($700 for the part alone) Radio controls completely broken, no buttons can be accessed Ashtray broken Lighter broken Low voltage We bought this vehicle ENTIRELY ON THE BASIS OF THIS INSPECTION, so to say it was negligence that they did this the way they did is pretty apparent, maybe even coerced (doing a buddy a solid), but you can be the judge of that. Ask yourself, do you trust someone who doesn't divulge the very thing you are paying them to. If you are in the market for Kia customer service, by all means visit Dave and tell him we said "hello". If you'd like to actually have Land Rover worthy customer service, I'd recommend another dealer. Any other dealer. Heck, your Uncle Joe could probably do a better job. read more

Worst service I've ever experienced Took a week to get in for a simple key programming. After waiting for an hour I went to check on the status of my car. After being told it should take 30 minutes, I figured an hour was long enough to wait. The tech went to check on it. After a few minutes he came back and said the repair should be done in a few minutes. About 10 minutes later he told me the shop was having some trouble. 10 minutes after that he came back and said they couldn't get it to work, and my car was parked out front. Totally bizarre service, and a huge waste of almost two hours. I will never go back. Buyer beware, your after sale service is not likely to be very good! read more

Service department needs help at best. I waited 4 hours for an oil change and a few filter. A big waist of time and $$$. My Range Rover had about 5K miles since being serviced last at the Denver location. At the last service in Denver they did the 30k service. Now since it had been a year as I explained I needed the oil changed and other things checked. They recommended he 40k service to replace some filters like the cabin and air filter as well as rotate the tires. I though that sound reasonable, but explained I did not want the filter changed if not required. Not sure why I agreed to have them start with an estimate of $750, but I did. It bothered me once complete and I called Denver I explained and they had record that it had been a year and they recommended a oil service an basic check. Cost of about $200. I asked if I should be getting a 40K service on my car at this time, and they said the next one is at 50K. read more

We purchased one of our rovers here and had a great experience. No pressure environment. I checked out the LR dealership in Aurora and they kept pushing me to buy. Regarding service, I've dealt with 4 other rover dealers out in NorCal and LR Flatirons has been the best with servicing our vehicles. read more

We had an amazing experience purchasing our new E-Pace S 250 AWD from Mario and the Team. Great price, great service and a very easy end to end process. read more

I recommend this car dealership! I visited this place several times before I decided to make my lease purchase.The sales staff on each of my visits where helpful and answered all of my questions without any pressure. Thank you Karina for being so informative. read more

Bob was my salesmen. He was very knowledgable, available and not pushy. These cars sell themselves.

I have driven a Range Rover sport for over five years now. The service department here and the way Land Rover Flatirons does business is unfortunately not at par with what you would expect from a luxury car dealership. Just had a full maintenance service and now shortly after my engine light is on. I call for someone to look at this, thinking they would get me in sooner since I was just there, and the next available is a month out. If I want a rental car, thou, it's mid December, almost 2 months out... Since when does a luxury dealership not arrange for a rental car for you in today's world where people rely on their vehicles for their day to day responsibilities? A person shouldn't have to wait 2 months for them to supply a rental car. From previous experiences, I had my brakes fixed by them, and still sound like a school bus going down the road. Every maintenance visit comes with a large bill, but different from other luxury car brands that include service visits when you invest in their brand, it feels they just nickel and dime you with every visit. The only thing positive I can say about this dealership, is Brian the service manager has helped me to navigate the continued issues I have with them. He is an asset to the dealership, but the issues I have go to whoever is above his control. I really wanted to love Land Rover. Their suv is appealing, but their service is more headache and hard on the pocket. With so many other choices, invest in a company that takes care of you when you buy their vehicle. No more land rovers for me. read more