Enjoyed my recent car-buying experience at Porsche of Ocala. Salesman Robert Cousin was a pleasure…read moreto do business with. In my opinion, the sales staff is straightforward and honest. Got the car I wanted at a good price. The negotiation was open and friendly. I recommend this business.

terrible service and misrepresentation when car was sold The…read moredealer made many misrepresentations, one of which was a loaner car will be provided during service and they claim that the service was quick where it's just the opposite you cannot reach the service advisor. Everything is with texts and no phone contact or updating.

Headline: $150k ESCALADE GUTTED AT 4,700 MILES - LIES & ZERO SUPPORT FOR LOYAL CUSTOMER…read more The Bottom Line: If you expect the "Premium" service Cadillac promises for its $150k flagship, stay far away from Sullivan Cadillac. In the last year, I have purchased two flagship GM vehicles, spending nearly $250,000, and this is the treatment I receive in return. AVOID THIS DEALERSHIP AT ALL COSTS if you value your money, your time, and the integrity of your vehicle. The Failure & Substantial Impairment: My 2025 Escalade has only 4,700 miles and is currently sitting in pieces after a catastrophic electrical failure where both AC screens and control displays were flickering and failing, leaving me with no way to control the vehicle. Following GM Engineering, the dealer gutted the entire front dash and interior to replace the wiring harness. The repair failed. They are now "guessing" with an entire radio assembly on an indefinite backorder. This invasive teardown has substantially impaired the structural integrity, safety, and future resale value of my asset. Management & Service Misconduct: * Edwin Mejia (Service Advisor): Beyond dismissive with a consistently negative attitude. I am the one constantly chasing him for updates. Most critically, Edwin explicitly lied to buy time, claiming the wiring harness was being replaced following a "software update"--only to admit later that no such update even exists for this car. He had no loaner available on Day 1 and has never reached back out to provide one, leaving me stranded for 8 days (and counting) in direct violation of Cadillac's warranty. * Richard Gruber (General Manager): I escalated this directly to the GM to get real answers and see if this unprofessional attitude would change. Everything has remained exactly the same. There is a total lack of accountability for a high-value, loyal customer. The Result: A gutted $150k vehicle and zero respect for a client who has invested a quarter-million dollars in GM products this year. Do not trust Sullivan Cadillac with your investment.

I bought my Pacifica from Joey Frampton on line. The transaction was smooth and flawless. Since I…read morehad to travel 4 hours to pick up the car I asked that he have everything ready for me to sign and return home. When I got there he had it all together, I bet I was back on the road in 15 minutes. I would not hesitate to deal with Joey again. Thanks

This place is the ultimate rip off. I bought my car from them Halloween 10-31-23, I bought a 60000…read moremile warranty (which really wasn't an option it was just in my paperwork) for $1000. My blower motor on my ac went out in Dec 2025 with under the mileage warranty left. They wanted me to pay 818.00 for the blower motor, oh its not covered under the warranty we sold you. Sorry its a Buick not a VW but you sold it to me. I told them put my car back together, I will pick it up. I bought the part including shipping for 53.79, my son installed it in less than an hour (nope he's not a mechanic) working perfect. Oh but we want your business. I wouldn't send my dog there to buy anything let alone recommend them.

The service department here is terrible. I had a 10:30 appointment for a recall. I was waiting in…read morethe waiting room for it. At 1:00 they come over and Aksum if I want a loaner . When I go to the desk to do the paperwork on it I find out my car is still sitting in the yard! For 2 and a half hours they hadn't even touched it. Why make a 10:30 appointment if they can't keep it. If you need work, go to another dealer.

They changed the oil in my mom's car pretty quickly overall when I took it here the other day. The…read morewait was less than an hour. I received very professional service from Nelson, nice guy who honored the oil change coupon emailed to us just as advertised. I mentioned the tires were low on air and they took care of that too. Waiting are is nice with coffee, cold bottles of water, snacks, and a small cafe for things like cookies. Places to sit and watch tv, or bring in your computer to get work done while waiting. Main complaint are the annoying sales reps here who pester you with pitches for refinancing, replacing your car with a new model, and the windshield replacement glass scam they hit you with as soon as you pull up. Yo, I'm from New York and wasn't born yesterday. All I want is an oil change not a new car!

My elderly mother-in-law was lied to on several things when she went to lease a vehicle. Ended up…read moreselling her a new vehicle with unnecessary add ons and ended up giving over 10000 more than she would have given at another dealership. I would not recommend anyone to this dealership.

Absolutely fantastic service at Martin's! They are timely, accurate & friendly center!read more

As a car dealer Mr. Wilson only sells quality low mileage cars that he inspects and that he can…read moreservice in the future. As a service center they are the most honest and fair as I have ever seen. They do full service from oil changes, tires to complete engine replacement. Great family owned, honest business that I highly recommend.

Salesman did not push us, got what we wanted and are enjoying our Grand Hylander Hybrid very much…read more Thank you Calvin.

Amanda was our "salesman" and she was fantastic, low pressure, very knowledgeable and very good to…read morework with when buying a car.

Don't buy a used car at CarMax, we purchased 2020 Toyota RAV4 with 20,000 miles on it on April…read more10,2025 Maintenance light went on a 4 months later with 24,000, I took car to my mechanic, got oil change, he told me all my tires were dry rotted, I contacted CarMax & they said after a few times going back & forth to bring car to Ocala so they can inspect my tires, I had appt on September 2,2025 10am, Jason @ CarMax told me my tires weren't that bad! They would not replace them, my husband & I felt unsafe driving car with dry rotted tires so we got them all replaced! Look at picture of our tire, just took one but all were the same! Terrible customer service

All I can say is thank you Carmax Ocala for the wait, the rep with no name, the switch in the…read moreoffer, and the refusal to negotiate. We were definitely buying that day, and you could have been our 26th purchase, but you missed that. Your total lack of interest sent us to Jenkins Subaru, where we were treated with respect, and where we found the perfect vehicle at a phenomenal price - aT a dealership that made us feel that our business was valued, which made the decision to buy from them quite easy. We left your lot in our old vehicle but theirs in a new Outback at a price that certainly rivaled anything you could offer. Win-win: you stuck to your plan and we got a great deal elsewhere.

I HATE this location. We will be buying a new Defender in 26 but we will travel two hours out of…read moreour way to not deal with Ocala. Rudest service staff ever. Nobody greets you. Just stare at you. I let them know about that! No phone call back to set up service. Took my truck to a local business in Dunnellon. Do not go here!

Customer service Sucks, I would give -0 rating if I could. Very unprofessional sales people. They…read morelie about things to get rid of you, after the sale. I asked for return calls about their issues, never returned. Go somewhere else if possible.