The owner/ guy in charge is a angry foul mouth person with very low IQ...I dropped off my radiator…read morefor repair and he said he would call the next morning with a price...We'll no call so about 230 I called and was told it couldn't be fixed because it got broken taking it out... so when I arrived today the guy repeated that it was broke taking it out, when I told him I took it out he flew off the handle called me a nig-ger and to get out of his shop or he would sick his pitbull dog on me . Btw when i called i asked if he could ship it UPS back to me @ MY COST his response was that he didn't own a credit card when i informed him all he had to do was drop it off and they would pack & ship it ne hung up.. I would definitelygo to 1 of the other 2 places in TraverseCity....

Excellent, Fast service and does not over charge or do unnecessary work. You can trust his work.read more

Excellent and reliable service every time. You can, plan ahead. This is a very busy shop.read more

Paul really knows what he is doing, and prices are fair. I've used their services several. Times…read moreand I will continue to do so in the future.

I have a 14 year old vehicle that is in exceptional shape that I bought in my former state. With…read moreMichigan's salty roads and my desire to keep this vehicle as long as possible I invested in an undercoat. GTU reassured me that the underside was still great and worth getting undercoated. I'm an inquisitive person and had a few questions about the process and the after appearance. They were so gracious and polite answering them. They never made me feel like an annoying human. Plus, free touchups in 2 and 4 years. They have been open for 10 years, I believe they will be around that many more...I hope to still have my car as long too!

The level of customer service and attention to detail that Chris provides is second to none. I…read morewould highly recommend the service he offers to anyone who needs their vehicles undercoated.

Had a wheel over heating while up camping. They got me in…read moreright away and fixed problem. Caliber hanging Replaced both front calibers for a fair price.

I just finished a hunting trip in the Up, I was planning on visiting my dad's place in Traverse. I…read morenoticed my trucks steering was acting erratically. I stoped in Kingsley and was directed to Buckley auto tech. Jim was great fixed my truck and got me back on road.All too often you hear of non locals being preyed upon with out of town repairs. I can't say enough about Jim and his office staff.If I have to have truck trouble I hope it is up here.Thanks again Mark Mueller.5

My car overheated and JPM was able to take it in right away. John thought my radiator might need…read morereplacing and let me know it would be a few days. I dropped it off on Friday and got it back Wednesday, and as it turned out, one of the fasteners had rusted through so it only cost me $100 instead of the $500+ he had first quoted. So that was a relief, though I'm not sure why it took four days (not counting the weekend) to fix it. Still, I'm very happy with the quality of the work and information regarding what to do if my car overheats again.

While traveling to our RV vacation at Interlochen State Park, the front brakes on our Ford F-150…read morewore out to the point that the pads and rotors required replacing. The State Park Ranger recommended John at JPM Auto. I called John, described what I needed, he called his parts supplier and ordered the parts. I dropped the truck off the next day expecting to be without my vehicle for a few days. About two hours later, John called to say the job was done and I could pick it up! I went in the following day to pick up my truck and pay the bill. The price was very fair. Actually so fair I'd have all my vehicles serviced there if JPM Auto wasn't 6 hours from my home. Great people, honest pricing and quick service. Don't hesitate to visit JPM Auto if you need your vehicle serviced, they are spectacular!

Fuel filter cracked on our diesel motor home and was leaking fuel. We were mid trip and needed…read morehelp asap. Although the shop was very busy These folks had us back on the road in no time. They were kind, helpful, and completely competent. Thanks so much Grand Traverse !

I brought my Freightliner chassis RV in for a 100k service. I gave them a service schedule, and my…read morevin number. They did two things wrong, one of which was near catastrophic, the other of which may have damaged my injectors on my Caterpillar 3126B. First, they didn't latch the lock onto the end of my tow bar pin. As a result, the tow bar came out on the freeway at 65 MPH, and my tow vehicle was flopping around behind my RV like a fish on a line. Luckily, my Jeep suffered no damage, The towbar was severely damaged, and my road debris screen destroyed. I had to spend $1200 to buy a new towbar. Secondly, my CAT has a single remote filter, which is listed under my VIN information. It's a 2 micron filter. These guys put on a 10 micron filter. This is unacceptable, and there is no excuse for this error. A 10 micron filter is a pre-filter. They know that there was no other filter on the engine, because they didn't replace one. Additionally, part of the 100k service is a thorough inspection of the exhaust system. Shortly after returning to my home state on the west coast, my exhaust sheared of at the muffler. Upon checking for the cause, I found that there is corrosion throughout the system at every junction, especially the clamps and hangers. One soft mount was completely separated, which probably allowed for movement of the muffler and pipe which caused the exhaust to sheer where it was already weakened. I now feel compelled to go through the entire inspection list for myself. With the cost of replacing my injectors, I'm looking at a total cost of over $5,000 to repair the results of their shoddy work. I wish I could say this is an isolated incident for a Freightliner service center. Unfortunately, it's what I've come to expect. My next RV will have a Spartan chassis, and I will do every scheduled maintenance item myself.

I called to see if they could fit me in. Jeff stayed late to fix my tire for a reasonable fee,…read morethank you Jeff.

I purchased four, new tires from this shop at what I thought was a competitive price. That is where…read morethe good part stops and "competitive" goes out the window. I was notified of a caliper leak by the shop and told it was "unsafe to drive", due to low brake pads. Upon completion of the tire installation, I was told there was a Michigan law that prevented them from letting me drive my car off their lot, unless I had them repair it or had a tow truck take my car away, to drive it off another piece of property. Upon further research, there is no Michigan law that allows auto repair shops to hold a customer's vehicle for "unsafe to drive" condition, if the customer is informed and signs a waiver. Upon push-back, they released my vehicle to me, stating they would put the key in the car and if it happened to disappear and not be there in the morning, they "wouldn't know" what happened to it. That was their solution to their non-existent Michigan law. I subsequently drove the vehicle home without a problem and attempted to inspect the leaking caliper problem myself -- but was unable to do so, because the shop had used an impact wrench to tighten the lug nuts, and not a torque wrench, so I couldn't get the lug nuts off, even when bodily jumping on my wrench. I returned to the shop the next day and politely asked them to remove the lug nuts and retighten them with a torque wrench. The owner was disturbed by this ask, stating he didn't appreciate me coming to his shop with an "attitude", asking him to correct his mistake. He also asked that I not return for any additional work on the tires. Way to stand by your work, folks -- not! Additionally, I had to specifically request the warranty and maintenance information on the tires, so I knew what my responsibility was, as far as maintenance and tire manufacturer requirements, to not void the 50,000 life of the tires. This information was not provided to me, up front, on a NEW product. Upon registration of my tires, on the manufacturer website, I still do not have the maintenance requirements, from either 5 Star or the tire manufacturer, so I'm still not sure of the exact requirements, just going on what I know to be good maintenance of both vehicle and tires. It was at this point, I decided to not return to their shop, on my own, as I refuse to allow them to touch my vehicle again, no matter what. A few days later, I had an oil change at a different mechanic shop, who informed me that all four tires were over-inflated. Additionally, as I had been driving the vehicle 7-14 days after the new tire installation, I developed an imbalance in the tires, as evidence by a vibration in my car, as some of the weights on the tires had fallen off, due to improper/poor installation of the weights, costing me additional money to correct at another shop, in the form of rebalancing the tires. At this point, I truly wonder what else I will be unpacking as I progress further into the life of the tires I have purchased from 5 Star. I wonder what the tire manufacturer would think if they knew this shop was selling their product and not installing it properly and not servicing it, when asked. Do not have any service whatsoever done at 5 Star Tire & Auto. They do not know what they are doing and do not stand by their work. When politely asked to correct an error, they become extremely offended and don't want to be called out on it, asking me to not return.

Scott came and helped when no one else would come. My key would not turn the ignition and I was…read morestuck in the Costco parking lot for days. Scott was very busy but arrived at 6 pm on a Saturday. My ignition needed to be replaced on my 1997 Ford F250 pickup. I ran for parts and Scott drilled out my old ignition. Got me going after a couple of hours. Quite considerate on pricing. Consider him a friend when my need is great.