Not professional escrow officers not experienced They don't respond and they are not…read moreknowledgeable

We recently sold a condo in Marina del Rey and worked with Marion Jimenez of Escrow of the West…read more We had the best experience of any escrow experiences, compared to previous experiences. Marion was an excellent communicator, kept us updated and provided clear instructions for what she needed from us and when she needed it, and by making us of the safe and secure DocuSign digital service, there were no extra fees or hours spent signing a huge stack of papers across town. Most importantly, everything happened on time and with no hitches or glitches. When it comes time for another need for an escrow service, we will definitely reach out to Marion Jimenez at Escrow of the West! And we recommend that you do too!

May Kunka helped me sell our family home in Monterey Park. She was personable, reliable, and highly…read moreeffective, with deep knowledge of the local market. She predicted what kind of buyer would be most interested in our property and how long it would take to sell, and she was spot-on on both counts. Her advice on how to prep the house was very helpful and took into account the house's condition and our budget. We had three offers within two weeks, and accepted a full-price offer shortly thereafter. May and her assistant, Vanessa, made the process as painless as possible, especially for a house that had been in our family for 60 years. I highly recommend May if you need an experienced, trustworthy agent.

I had the pleasure of working with May throughout the entire process of finding and purchasing my…read morenew home - I must say, she has been absolutely amazing. Pre/post support and communication we received truly set her apart. From the beginning, May proactively reached out and ensured that my wife and I were well-informed about the entire home-buying process. She patently answered all of our questions and provided valuable insights that helped us make informed decision.

Our relationship with Sunset Lending & Realty began by pure chance -- we walked into an open house…read moreand met Jaclene. From the moment she greeted us, it felt like we had known her for years. She was warm, kind, and genuinely invested in us as people, not just potential clients. We were instantly hooked. She set us up on OneHome and the listings began pouring in -- but there was one major problem: we had no idea what we could afford. No pre-approval, no approval, nothing. Without hesitation, Jaclene said, "We do that too!" Enter Thomas. Thomas has the patience of a saint -- no exaggeration. He sat with us, listened to every detail, gathered our information, ran the numbers (without even touching our credit!), and suddenly -- we had a number. A beginning. A direction. Then...life happened. A natural disaster. A major family health setback. Most people in real estate would have moved on -- but not this team. Jaclene stayed with us for months, checking in, encouraging us, waiting until we were ready again. And once Thomas entered the picture, there was absolutely no letting go. Their loyalty earned ours. For years, our family has had a longtime realtor -- we are fiercely loyal. But when we met Thomas and Jaclene, the game changed. Why? Because they listened. Thomas sat with us for hours. He never rushed us. Never pushed a sale. Never tried to sell us a home that wasn't right. In fact -- he fought for us every step of the way. He even steered us away from making offers that he knew we wouldn't be completely happy with in the long run. Instead of pushing a fast close, he protected us -- because he genuinely wanted us to love where we landed. As first-time homebuyers, we didn't know patience like his even existed in this industry. From financing to purchase -- Thomas handled everything. Loan, numbers, documents, negotiations -- a true one-stop shop that made what should have been a stressful process feel simple, supported, and surprisingly joyful. Brad also stepped in to help with the loan, and his guidance was just as incredible. Together, they walked us through every single step. He even got us credit from the seller -- on a home clearly and explicitly sold AS-IS. That alone should tell you everything. They are miracle workers who genuinely love what they do. Fast-forward -- we received the keys to our perfect home. The one that truly felt meant for us. And now...we already have separation anxiety because Thomas is officially family. He didn't send us off to do open-house hunting alone -- he met us whenever and wherever we needed, every single time his schedule allowed. From the bottom of our hearts -- thank you, Thomas, Jaclene, Brad, and the entire Sunset Lending & Realty team. You are rare gems. You gave us not only a house, but a home -- and an unforgettable experience without a single hiccup along the way. If you're reading this wondering whether or not this is YOUR team, keep in mind, this is the ONLY team you want in your corner.

thomas and brad did an awsome job on helping me to refinance my property. i am exteremely happy…read morewith thier service and communication as well as keeping me in the loop. thank you so much, i highly recommend them.

Alexis was beyond amazing to work with. Professional, efficient and timely from…read moreBeginning to end. Thank you again!

I have worked with Closing Agents for the past 5 years and honestly I will never use anyone else…read more This office is so organized and so professional in everything that they do. I contacted Judy today to ask a question about details of a form from 5 years back and she had it emailed to me within 2 minutes. Any other escrow agent and I would still be on hold or waiting for a call back 2 days later. 5 Big stars

I recently closed an escrow with Overland Escrow, and I couldn't be more elated with the entire…read moreexperience--especially thanks to the outstanding work of Toni and Rosanna. This transaction wasn't an easy one; it fell out of escrow twice, but the third time was truly the charm. Throughout the entire process, Toni and Rosanna went above and beyond to handle every challenge with professionalism, patience, and unwavering dedication. Their communication was clear and consistent, and they always made me feel supported, even during the most stressful moments. I am incredibly grateful for their hard work and expertise. If you're looking for an escrow team that is reliable, knowledgeable, and genuinely cares about their clients, I highly recommend Overland Escrow. Thank you again, Toni and Rosanna--you made this journey so much smoother, and I couldn't have asked for better support! I forgot to mention Overland's pricing was excellent. I got bids from 3 other escrows and Overland had the very best price for me!!

After my parent's old escrow company closed down I looked to Yelp in hopes of finding a reliable,…read morehonest and professional escrow company local to the Beverlywood area. I came across a few with good reviews but Overland Escrow was the number one rated company at the time. After checking their webiste and learning of the company history and their insurance coverage, I called and spoke with Sullivan Garret. Sullivan answered all of my questions and gave me a summary of the company and that is was a family run business that enjoyed the work they did.. He was also the only one to explain the Franchise Tax Board withholding for rental property sales that two other agents failed to mention. He's very personable, easy to speak with and has a great radio voice. The company has a 2 story office building on the corner of Venice and Cardiff making it easily accessible for my parents. It's located near Old Town Culver City. It's local to the Palms, Beverlywood area. As soon as my parents signed the offer on the property, our Redfin Agent emailed Sullivan with all the necessary documents on Christmas Eve. From opening escrow, to signing documents and the wire transfers, everything went smoothly. Sullivan always took the time to answer any questions and explain all costs related to the escrow funds. I never had to leave a voicemail. He communicated via phone and email in a very timely fashion. I couln't have asked for a better escrow experience. I will be recommending them to anyone looking for an honest and professional escrow company. We will be doing business again. Thank you Overland Escrow.

Marc is seriously one of the best in the business. In addition to being a subject matter expert, he…read moreis proactive, thorough, communicative and a deeply kind professional. Marc takes service, professionalism and his clients' interests seriously, wanting what is best for us no matter what. Marc helped my fiancé and I find the perfect home, and was so patient with the nuances of our needs and desires. On many occasions, he made it clear to us why something was a bad deal or how we needed to negotiate based on something we'd never have caught on our own. On top of his professional execution, I truly enjoyed getting to know and work with Marc along the way. He restored my faith in the profession and how powerful it can be to have the right agent in your corner. Marc unequivocally gets my highest recommendation. THANK YOU, Marc!!

Marc really is my TRUSTED real estate advisor. He helped me purchase my first home six years ago…read morewhich was a great experience. Most recently, he helped me lease my home due to relocation. Marc explained everything clearly through Zoom through the pandemic. When I saw him in person he made sure we practiced social distancing and wore our face masks. He walked me through every step of the way, and answered all of my questions. He presented me with all of my options and the probable outcomes. He gave sage and professional advice which I found tremendously helpful. Marc is not only professional, honest and very knowledgeable when it comes to real estate, but he has a strong work ethic and equally strong values. I will continue to work with him in future endeavors and continue to refer him to friends and family.

Jenn Fong is Simply the best * Customers need to understand that the business is stressful and to…read morebe patient. Jenn truly understands and GOES BEYOND the Scope of the transaction to understand and correct any issues that others create * It's a non thankful job * HOWEVER Jenn will solve any Hurdles and does not take the importance for granted * Jenn is OUTSTANDING

Golden West Escrow, Inc. (Glendale, CA) completely botched my escrow (No. 24-016975-CH, closed…read moreMarch 2024) for a loan on my primary residence, enabling a predatory setup that disguised a consumer refinance as a "business purpose" loan to evade protections and charge massive fees ($32,845 origination). Escrow officer Jennifer Fong admitted in emails (which I have) that she doesn't check lender licenses, proceeds as long as docs "match," and created amendments (e.g., page 31) listing co-lenders KGKF, LLC and Prominence Capital Partners, LLC with the exact same CFL No. 60DBO-77638--ignoring obvious red flags like shared licensing, which violates California Financial Code (entity-specific requirements). The property transfer from my family trust to a corporation (F68) was rushed solely for this loan, without my prior authorization or understanding of detriments (lost homestead exemption, higher taxes, capital gains exclusion). All docs were signed in bulk on March 26, 2024, in one sitting--no explanations from the notary (who left no copies), no loan officer present, and immediate funding with no review time. Fong claims the transfer "was agreed upon between you and the lender" but provided zero proof (no signed amendments, emails, or instructions showing my consent). When I inquired post-closing, she deflected to the lender and refused to provide records, despite my entitlement under California Escrow Law (Financial Code §17000 et seq.). This negligence/complicity has led to wrongful foreclosure threats, re-assessment taxes, and financial harm. Fong's responses were evasive, admitting "I have no idea about the lender's license number" and "as for the re-assessment that is out of my control," while failing to raise alarms on compliance issues. Their involvement with biased firms like Fortra Law (who drafted the docs and now acts as conflicted trustee, rejecting my AB 2424 postponement without explanation) screams unethical practices. I've filed complaints with CFPB, DFPI, and others--avoid this escrow company; they prioritize closing deals over client protection and legal compliance.

What an advantage it's been having Stephanie handling our two recent property sales. After a…read morestress-free experience with our residential property, we were living out of state and sold our rental property a few months later. Both experiences were seamless. Stephanie made it just as easy out of state as in state which was a big relief.

I had a great experience with Glen Oaks Escrow in Pasadena .Elly was amazing. She drove all the way…read moreout to the OC during peak traffic to accomodate my mom and I who signed together. It was my first time closing on a house and she made the experience easy and provided knowledge and explanations along the way. She was very quick and any questions I had even after we signed the paperwork she was extremely attentative and happily helped. Thank you!