I am consistently underwhelmed by most Dealerships and especially their service departments. It often feels like they either try to get you to fix things that don't need fixing because they think you know nothing of cars and know with so much advanced tech, even if you did, you won't be able to fix it yourself. You've got the other scenario where the dealership has to fix something under warranty so they do a minimal job of trying to figure out what's wrong so they don't have to do the fix or at least not the whole fix. From the get go, Landmark was professional and engaging. I have a fix that requires conversations with the warranty company. Landmark immediately submitted this and worked with them to investigate the area in need of repairs. During this time the company declined to pay for the fix but instead of Landmark washing their hands of it and asking me to pay the hefty price they recommended I reach back out and appeal the decision. Now, whether they accept this or not Landmark could have very easily pushed me to pay for the fix but instead chose to work with me to potentially get this paid for by the warranty company. I very much appreciate their engagement and time on this. read more

I brought my vehicle to Landmark Lincoln for a drivetrain noise and was told it was a wheel bearing, which they replaced. After the repair, the noise remained, but their technician assured me the vehicle was safe to drive. Days later, the transfer case failed -- a serious issue that could have been caught with a proper diagnosis. A second shop confirmed the issue was misdiagnosed, and that other safety concerns like a leaking brake caliper and a failing hub actuator were missed. When I raised these concerns, management refused to take accountability, and I was offered no resolution. I trusted their expertise and was left with a major, avoidable repair. I would not recommend this service department based on their poor communication, lack of thoroughness, and unwillingness to stand behind their work. read more

Landmark Lincoln - Body Shops Near Me - Englewood, Colorado

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I just moved to the Denver area and brought my Aviator to Landmark Lincoln for service. They did an excellent job for a reasonable price, and provided transportation to my home and back. The lead mechanic did a video showing exactly what they did and what they found. Very happy with their service and will be back. read more

This place knows who ta hire! You can tell they have family values in mind and they do their best ta be kind. I was given recommendations ta help my situation be as affordable and knowledgeable as possible with help from Zach in sales. I owned an MKZ for a while and it served me well... so I figured I would give Lincoln another look. These hybrids are a bit confusing tbh because I already have solar panels on the house and that makes having the right charging situation at home paramount! After visiting and hearing what Landmark had ta say about them, I am feeling more confident about my future purchase. I believe the man in charge (Mr. Daniels) spent his college years in Michigan and perhaps that contributed to his expertise with the classics. His son was a friend of mine more than a decade ago and had the utmost respect when speaking of his father. After visiting this establishment, I see why Ryan spoke so highly of him. read more

It was time to maintain an oil change on my Lincoln Nautilus. The quality and convenience of Mobile Maintenance (the service provided was at my home) was outstanding! Chris continues to be efficient, knowledgeable, and on time for appointments. He always has a smile on his face along with respect for myself and my vehicle! I value his knowledge of maintaining my vehicle and I appreciate him very much, he is great and I highly recommend him to service your Lincoln! read more

I have used the online appointment service to make an appointment for an oil change and for recall items. This was the second time I used this on their website page and had NO luck on either appts. The first time I was told I had no appt. When I showed my confirmation email, they squeezed me in and I was able to get out of there after 2 1/2 hours. The second was on Labor Day. When I made the appt, I kind of questioned them being open, but since it allowed me to make the appt, I was giving it a try. I received no less than three confirmations on this appt, to include my service reps personal confirmation. When I arrived, they were closed. I drove 40 mins each way to not get service. When I called the next morning, I was treated as though I was to blame and received not so much as an apology. He told me they called everyone on Friday to reschedule. I received no phone call but a confirmation message that very morning. I will be using Ford for my repair and oil changes from now on. read more

Absolutely love Landmark Lincoln! They always go the extra mile. They take pride in there work. I purchased my Lincoln SUV used from them and love it. Now my husband is taking his Lincoln to them as well. I have dealt with many dealerships over the years and so far they are the best and honest as well. Love the car wash too! read more

This dealership bills very expensively ($140 an hour) and diagnoses the problems incorrectly. I took my Aviator in for the air conditioning and misfiring in the engine. They told me that after the $140 diagnoses fee the Aviator needed a whole new air conditioning system and spark puts changed. The bill whole come to over $1200... I told them that is why too much for what they were proposing. I took it to my local mechanic and he test the air compressor. The air compressor tested working fine. Long story, the work was done for $440. Please beware if you take your car for repair or matinee. Got out of there with only a $140 for the incorrect diagnoses on the AC. Shame? On a positive note,the service writer Ryan was polite... read more

We were referred to Landmark by the Nissan dealership where we purchased our car. There was body damage to driver's side of Nissan. When we called Landmark about obtaining an estimate, the man on the phone was abrupt and didn't seem to care about service. He didn't want us to bring vehicle down so they could view the damage. He told us to take pictures and email to him. That was on Monday 4/20/2020. Even after a follow up email, we have heard nothing back. We also had referral to Nylund's Body Shop. That was a totally different experience. We took the car there, photos were taken and a quote received the same day. read more

I bought a used 2017 MKC from Landmark. Had a slight issue with the tail gate. Landmark took total ownership and repaired it. I am really happy with the car, the service, and the body shop. A stark contrast from a friend of mine who bought an Audi down the street. Had a tire issue and was not treated well at all. Thanks Landmark!!! read more

Since I leased my car in 2016, everyone at Landmark has been amazing to work with. From my first service to today, they know my name and my car every time I call or show up, and they always greet me with a smile, like I'm important to them. They treat their clients similarly to the way I treat mine; extreme customer service and always with a smile, and that's a tough find these days. I recommend Landmark every time someone I know says they're going to buy or lease a new vehicle because the service at Landmark is second to none. Thanks to the team at Landmark for making servicing my car one the easiest and least stressful parts of my existence. You guys rock! read more

I brought my 2013 MKZ in for the "works" and it was so easy to schedule online. I was promptly greeted by my Service Attendant who took down any concerns or questions I had, then showed me to the waiting room. I expected to be there an hour, but he came and got me after 30 minutes! My car was washed and ready to go. No paper floor covers left in the car or grease marks on the steering wheel or door handles..Excellent service! **i gave 3 stars to the facilities ONLY because the dealership was under construction. read more

Everyone was very helpful! When they could not find the problem they kept digging and then fixed it. Very happy with the team. read more

Landmark Lincoln has a very friendly and knowledgeable staff. The new showroom is beautiful and comfortable. Lincolns new cars are unbelievable. The design and quality are absolutely top notch. read more

Best service in town. I had a nightmare experience with the Ford dealer I purchased the vehicle from. I took it in, they broke it further. Took it to a reputable independent repair shop and they recommended Landmark Lincoln. They told me to contact Danen and get an appointment. I am so grateful that I did. Danen got my vehicle fixed right AND they cleaned up any mess from the repairs. I am incredibly happy and thank the techs, Hillori and Danen. To any Ford owners, remember, Lincoln is an upscale Ford and can handle warranty and repair work for your vehicle. Landmark has made a loyal customer and fan of me! Thank you Forest L. read more

I have owned my Mercury Mountaineer since 2003. (It's been a great car, by the way). During that entire time I have used Landmark to service the vehicle. I have always been extremely pleased with all experiences there. I have found them to be honest and thorough. One special touch I especially appreciate is that they wash the vehicle at no charge as part of the service. Today I went in for only an oil change. The car was quite dirty on the outside. Within 25 minutes of taking it in, they had the oil changed, performed some safety checks (all checked out ok) and washed the car and the price was just over $40. Amazing! read more

Horrible customer service. They continue to try and charge you even when your parts are warrantied. My heater has been stuck on high for almost nine months. Each time I take it in they try to charge us for something else. read more

It was amazing Damien and Stephan are the best. Service has always been great. Only thing was hertz car smelled like weed. But every experience I have ever had with Landmark has been great. Very Military Friendly, I would endorse them or be there spokesperson any day and will end up getting another Lincoln because they have always gone out of there way to help me! read more

I LOVE Landmark! The entire staff, from the receptionist to the service team, is incredibly nice and welcoming. I wont take my car anywhere else for service, these guys do a great job at a very fair price. Danen in the service center is always very friendly and remembers me even if I call over the phone. I feel valued at Landmark and highly recommend it to anyone needing a new car or service on their car. read more

This is the best Service Department in the Denver area. I feel they are honest and do excellent work. Danen greeted me and took care of all my issues I was having. James followed up to make sure everything was handled. This is the only place I take my car for repairs and you should to. Work was done great and at a timely fashion. Thanks Landmark Lincoln. read more

Great service and work at the body shop. Ed and Doug are very professional and courteous...

I love my car. I feel spoiled rotten with all of it's wonderful bells and whistles. I also love how I am treated when I visit a Lincoln dealership - especially yours. I feel respected and welcomed. Your employees are knowledgeable and courteous. This has NOT been my experience at other dealerships - chrysler, VW, etc. - where they act like they are doing you a favor allowing you to purchase their cars, and giving little, if any, credence to one's concerns or problems. Thank you, Lincoln, for making my life much more pleasant! read more

Traded in my vehicle for a Navigator earlier this month and was blown away by the service. It was a simple transaction and they really educated me on the pre-owned vehicle I was buying and past service history. These guys are great and will use them again when I'm in the market for a vehicle. Thanks Landmark! read more

I called first inquiring about a MKC and was greeted warmly by Bob Davis. He is an outstanding sales professional, easy to speak with, very knowledgeable, and went beyond the extra mile to get me the exact MKC I was looking for. He also stayed engaged with me throughout our trade in even after Landmark did not get to where I wanted them to be. Being a man of quality and taste he understood the value of our 650i convertible and although he did not bother me pursued to get us a better price. The purchase was accomplished and everybody won. My experience with Landmark was exceptional. When I went up to do paperwork, the entire staff was friendly, professional and cheerful. My experience was delightful. I would absolutely recommend Landmark Lincoln to anyone and everyone. read more

My 2015 MKX had it's first 6 month service. Staff was very polite and helpful The only thing I could be even remotely discouraged about (and I'm not!) is the soap film left on the windshield after my MKX was washed. Thanks so much for the kind and courteous service. I will not take my vehicle any where else. Lincoln Lou told me your team was the best! read more

I've always had excellent service when I needed it - thankfully my MKX has been very reliable but at 100K miles there have been a few routine maintenance appointments and a couple of unexpected issues. I've gotten in promptly and the communication has been great. read more