Amazing shop with friendly staff. I've gotten my last few oil changes, and my brakes replaced here. Fair price and great quality, I recommend them to all my coworkers. I moved 30 min and still make the drive to them instead of one of the closer shops. Highly recommend! read more

THIS BIZ IS BEYOND AMAZING! Owner (John) and staff are ALL polite, respectful, not condescending - willing to answer questions about the repairs or your car, and fun to be around! I've been using them for the last 8 years- they've kept my 08' Volvo safely on the road. Prices are as they should be (according to family who use other mechanic shops) but even if it WERE more, I'd still go to John and his crew. AND right now (03/2024) they have the CUTEST new lil' shop puppy you can hold and love on while you wait. seriously- BREAK something on your car to just go see the puppy and be treated with a smile and called by your name... I'm not even kidding. read more

Highlands Ranch Imports Auto Service - PUPPPPPPY at Highlands Ranch Imports - Auto Repair Near Me - Highlands Ranch, Colorado

John and his team has been taking care of my various vehicles for over 20 years. I highly recommend them- fair, reasonably priced, excellent work. read more

I can always count on John and his team at Highlands Ranch Import to provide excellent service at a fair price on my BMWs. They've been taking care of my cars for over 25 years. read more

So HRI will certainly do what needs to be done. They won't charge you with services or replacements that could wait a little longer. They understand the required & recommended services and consulted with me about the items. Owner was nice & understanding. Will definitely go back and do business again. read more

I highly recommend this shop!! Kevin and John were very helpful to myself and my daughter. There was a possible leak in our Audi Q3, and they cleaned under the engine and inspected the car a week later, at no charge to me. We really appreciate their honesty and helping me out with the car. Will definitely bring my other cars to this shop and highly recommend them to friends and others. read more

Finally! Honest, reliable, and reasonably priced auto-technicians!!! The best mechanics have dealership experience and certifications then start their own shops, so you don't have to pay dealership prices. Pat and owner Ken know exactly what they're doing and how to do it. They won't recommend things you don't need or over-charge you for anything. We bought a 1992 Honda Civic with 137k miles for my daughter, and they fixed it up from top to bottom. It should run perfectly for another 65k, and she couldn't be happier. Thanks Highlands Imports! read more

Highlands Ranch Imports Auto Service - My daughter's rebuilt 1992 Toyota Celica GT Convertible 2.2 - Auto Repair Near Me - Highlands Ranch, Colorado

Great place. Friendly service. Fair prices. Brought in my Subaru Impreza after the radiator hose blew up on the interstate. They worked it in to their busy workday and replaced the radiator and hose. While testing it out, they noticed that the brakes were starting to shudder, and recommended I have them replaced as soon as possible. I had that added to my work ticket as well. The staff was friendly and honest, and at no time pressured me to do anything. I will definitely use them again on my car. read more

We dropped off our Acura MDX for a timing belt, oil pan and oil pump seal (the cost $2200) on Wednesday 1/18 in the late afternoon about 4:30pm (they close at 5:30pm). We received a call the next morning from the Douglas County Sheriff's office stating that our car had the catalytic converter stolen from it overnight in the parking lot of Highlands Ranch Imports. HRI had filed a police report on our vehicle as well as a few others that had their vehicles broken into/stolen parts as well. The officer informed us that the shop owner, John, had valued the stolen part for our car at $5200 (that was including repairs/labor). Since we heard the news from the Sheriff's office & not HRI, we immediately called HRI several times to find out what had happened and how to proceed. They didn't answer our calls after many attempts. About an hour and a half or so later, they finally answered and all John could say was that this was a public parking lot and he is not responsible for what happens in a public parking lot. & he went on to say that his wife's car was one of the cars that had her catalytic converter stolen as well as a jeep & all he could say was sorry and we'd have to go through our own insurance to file a claim on our car. We asked him, doesn't he have insurance on his business that should cover the vehicles left in his care and he stated he was waiting on them to get back with him. We called our insurance to inform them of the situation and our insurance said that if we filed a claim that they would go after the shop for liability since the car was in their possession/care/responsibility. Hours later, John calls us saying that he is going to take care of the catalytic converter himself without his insurance. He again apologized and said our car should've been pulled into their garage but he wanted to leave early that night due to the snowstorm so they left the car outside in the lot, which they shouldn't have. We appreciated him doing the right thing by taking care of that, as we felt he should. He then tells us the car will be ready on Friday 1/20 or Monday 1/23. Friday, no call. Monday, no call. Tuesday, no call. Wednesday, no call. We call him and he says he needs to keep it overnight as he's just taken it for a test drive and was concerned about the power steering but the car would be ready in the morning on Thursday. Thursday 1/26, no call. Again, we call him at 4:30 and he finally says the car is ready. So they had the car 9 days and never called us to update us and we had to call them repeatedly. The car was supposed to be ready in 3 days and it took 9 with us hunting them down. WOW!! What a professional way to run a business!! So, not only will your car be left in a "public" parking lot that they may/or may not take responsibility for but they will not update you on the status of your vehicle unless you call them repeatedly. When we went to go pick up the car his associate, Pat, started arguing with us saying that they didn't have to take responsibility of the stolen catalytic converter and we should've filed our own claim with our insurance. I informed him that our insurance did say that they would go after the shop for liability but the man continued to be rude and argue saying go ahead and file a claim against us then. ... So if you want parts stolen from your car or very rude unprofessional service, then take your car here. But ... If you don't want your car left unsafe in a "public" lot with rude shop owners being unprofessional arguing with you and never calling to update you on your vehicle.... Then STEER CLEAR OF THIS PLACE!!! 0 stars!! WOULD NOT RECOMMEND!! read more

Buyer BEWARE. The ego here is too big for their britches plus experienced lots of pushback about some repairs I needed. As soon as I walk in the door, they said that they're slammed, so I explained that I made this appointment a week ago in good faith. I went in for a rough engine idle issue while the AC was engaged. So, while I was away from the shop I get this call explaining everything from exhaust brackets to heat shield were loose which can cause noise. Then they all the mounts need to be replaced. Back at the shop, told I need all my engine mounts changed out. I mention that they were all changed out very recently. Then they try to confuse me on how many mounts I actually have, including trans mounts. I'm familiar with mounts vs trans mounts, so that didn't jive. I also had one trans mounts changed out. Finally after going back and forth 6 times according to this clown, I finally got a straight answer, that the they would do the trans mounts after I get the front mount (RE)done, which is under warranty at another shop. So, I head to the shop that did my front mount. They said that there was absolutely nothing wrong with it and that I was trying to be taken with unnecessary repairs. Bottom line is they weren't honest and can't be trusted. Anyone have a match and $60 dollars? ..cause you might as well burn your money instead of coming here to receive bogus, argumentative and deceitful sales tactics. I should of just got a roll of money and lit it on fire instead of waiting a full week plus a few hours of my time to come here. It would of saved me lots of aggravation. read more

These guys are just plain awesome!!! I really like this shop. Have used them several times over the last year and they are always solid. I like how friendly, honest and upfront they have been. Lucky to have this shop where I live. read more

Dealing with Matt at the front desk. He needs some customer service training. They have done a decent job in the past but called to say the car was ready after fixing a couple of belts. We go to pick it up on a Friday midday and it won't start. Now it won't be looked at until Monday. I'd have been embarrassed telling the customer to come pick up a car that won't start and I'd look at it right away instead of keeping the car over the weekend. Went back to this shop due to proximity. Won't again. read more

John and team are exceptional! Honest and great work. I was referred to HR Imports many years ago and they have provided me so much free advice and great work when needed. read more

I highly recommend John and his crew at Highlands Ranch imports. I usually do all of my own work on my BMWs until I ran into an issue with my electrical system these guys found the problem the next day and only hit me up for one hour of labor holy moly !!! I now have a go to shop when all else fails. I felt comfortable with this shop right from the get go. Anybody else could have told me that I blew out my cars main computer, ECU, potentially costing $2000 to $3000 bucks. John, thank you again. You guys are zee Best read more

You know that feeling when you've found the right automotive repair shop? Well this is that place. I have recommended Highlands Ranch Imports to many friends and each one has thanked me. read more

These guys did a great job, fit me in same day and were able to get my battery replaced with an OEM battery from the dealer. They also discovered an issue with a part I recently had replaced at another shop, that I was able to get fixed thanks to them! If you're able to sit and wait for your car or can get a ride this place is good, their prices are really competative, check them out with your next repair to get a quote! One thing I wasn't happy about was they ran a diagnostic on my car, but didn't finish going through all the error codes or figure out what was wrong. They said they ran out of time, but they charged me for the test anyway and gave me a quote to complete the test, and finish going through the error codes that came up to figure out what's wrong. The diagnostic test should include the complete test of going through all the error codes that come up to figure out what's wrong, and diagnose the problem if they can. read more

Solid and knowledgeable. We will return as our car requires. Good communication and delivered as they promised

I trust John and the team with my families cars. Always practical with repairs with two teenage drivers. Appreciate his honesty and the quality of work. Would take my cars anyplace else. read more

They did a great job with my Volkswagen and had friendly service. I'm very obvious about being clueless with cars and they didn't take advantage of that or try to upsell me on anything. I needed a routine oil change and for them to look at my axles/steering. My car is older, so they definitely could have tried to upsell me and I wouldn't have known any better. I appreciate that they did a good job and went above and beyond to make sure my car was in good shape to continue driving. Check their website for coupons and deals! read more

Best price brought me there for a brake fluid change. Good service, delivered before promised & off C470 & Quebec. They earned my repeat business. read more

Love supporting a local business! These guys are awesome. They're knowable, friendly and super helpful. Most recently they helped me with my battery, it was super last minute and they were able to fit me in. It was a huge relief and super important to me as a Mom, I didn't want to get stranded somewhere with my kiddos. These guys totally took care of me and I'm very thankful for that! read more

I just wanted to give a shout out to Highlands Ranch Imports, 6328 E Countyline Rd. They always do such a great job repairing our car. John, the owner has always been wonderful to work with. They are always fair with their pricing and the quality of the workmanship is always there. If you are looking for a great car repair shop try them out! So happy , 2 years of great service and we will always refer to them. read more

I came I to there shop on Wednesday afternoon. I asked if they were appointment only and they replied yes. But they also said that they could squeeze me in Friday morning. I told them I'd call back just to make sure that I could get a ride to and from work since they wanted my car all day. Later I called them back, but they didn't answer so I left a voicemail with my contact info saying that I could use the Friday morning appointment. Then Friday comes around and I drive all the way out there just to find out that they gave my appointment to somebody else and they never listened to my voicemail. So I don't recommend them, just the poor customer service is enough for me to never go back there. read more

These guys were great!!! Can't say enough good things about John, the owner. After Toyota told me the part I needed wasn't available, I took my 2006 Rav4 to Highlands Ranch Imports. Not only did the guys fix my car in less than estimated, they did it significantly cheaper and much more professionally than the Toyota dealership. They have earned a customer for life in my wife and I. We will continue to bring our Toyotas to John and Highlands Ranch Imports. Absolutely worth a try! read more

after being s dummy, sliding into a curb, and bending my suspension, John did an awesome job making my Acura TSX better than ever, for a fair price! Thanks! read more

My go to place to take my cars for service. They are always friendly and very informative about the cars. Been taking my Lexus for service. Waiting area is nice and clean. read more

So I pulled up with a nail in my tire, and they told me they would take care of it for $17.50, but if I came back when I need tires they would give to me no charge. Then after waiting an hour they pulled my car off the rack and said they couldn't fix the tire and less I replace the front two tires even though the whole was in one of my rear tires they couldn't fix the flat in my rear tire and less I replace front two tires. What a joke, the whole bait and switch crap is really sad because I'm a guy and there trying to pull one over on me, can you imagine what they're doing to all the women out there. read more

it is 100% about trust. Good honest hard work for a fair price. I trust them with my family's life.

HR imports is always the auto shop for my BMW. I've taken in my BMW 328xi for several issues over the past years. John & Pat take the time to discuss what the issues are and how they should be fixed. Excellent communication and follow up with repair status. Shop mechanics are excellent !!! Pricing can't be beat and quality of work is Excellent. I always shop around when needing BMW maintenance or repair & HR Imports continues to be my 'go to' BMW auto shop!!! read more

Highland Ranch Imports have been nothing short of awesome for me. They are knowledgeable, friendly and their prices are the best I have found. I will always take my vehicles back, for both preventative maintenance and repairs. read more

Every time I've taken my Audi to these guys, the level of customer service is impeccable and the quality of work is second to none. Both Pat and John exemplify what it means to serve and their communication skills are excellent. Thank you! read more

I have an older model Toyota Camry that I have taken to Highlands Ranch Imports for at least 10 years. Recently had a timing belt, water pump, o-rings, lube pump gaskets replaces. Car ran great but it appeared that a gasket or o-ring may have been pinched and a minor leak existed. Car was off to college for year before really discovering the issue. Highlands Ranch Imports examined the car when back in town and fixed the problem under warranty. After using for so many years once in a while something like this is bound to happen. Highlands Ranch Imports showed their true customer service when they stepped up and resolved the problem. I highly recommend their services and customer service. Thanks. read more

John the owner is the best. He is a good man and very honest. The prices he gives you are very reasonable, better than the dealer. He has been taking car of my cars for years. This place is the best for your bmw's or whatever import you may have. I highly recommend this place!! read more

This is the best mechanic I've been to in Colorado. Without a doubt the most honest auto repair shop and I can say that from experience. Recently took my 2009 BMW 535i there for new spark plugs. Schomp BMW quoted me almost $500 for parts and labor. I called Pat, who is one of the most respectful and truly nice people I've ever talked to in the industry, and he quoted me $309 for the work. Dropped my car off at night after they were closed, filled out the service envelope where you seal your key in, and then the next day at noon he called me to let me know my car was ready. For $309, they changed my spark plugs, patched my front right tire which they found a screw in, and even offered a free oil change since my service charge was over $200. The best part about this shop I've experienced is that they only repair what needs to be fixed along with giving you an honest evaluation of your car and what future service you may need. They don't take advantage of their customers like most mechanics do. Last year my radiator was leaking so I dropped it off here to have them take a look at it. At first glance, it looked like there was damage to the radiator from normal ware and tear plus so rock debris. I agreed to pay for a new radiator, which with parts and labor was a little over $1000. A few hours later Pat called to inform me that when they were in the process of pulling out the old radiator, they noticed the leak was coming from a bad seal. They replaced the seal, flushed the radiator, drove it around, and made the decision the radiator didn't need to be replaced saving me over $1000! Now try to name me a mechanic who would do something like that! Any other place would have just replaced the radiator, made their money, and gone about their business. I'll never take my BMW anywhere else. I can't tell you enough how much I appreciate this shop and their honesty. read more

Terrible work, and even worse customer service from John (who is the manager). I'm very mechanically inclined and typically do my own auto work, but I simply don't have the time these days for certain repair jobs. My car needed a new clutch (and nothing else, everything else was perfect), so I found this shop and gave them a shot based on all the great reviews. The initial repair was pretty straight forward and took 4 days. Unfortunately when I picked up my car it had new issues that weren't present before, and the shop admitted they were directly related to the work done incorrectly by the shop. Giving them the benefit of the doubt, I brought it back in to have them fix the new issues they created. Long story short, my car was in and out of this place 3 more times back to back, and I didn't have a functioning car for an entire month. I also had no follow up from them, and I had to keep calling every few days asking for a status update as to what the heck was going on with my car. I even told John what the problem likely was, but he just kept scratching his head saying he didn't know what the issue was... not the reassurance you want to hear from a shop that's screwed up your car. I finally ended up just repairing the car myself and fixing the problems (spoiler alert: the solution was exactly what I told John to try), so all is good with my car now. The money spent having the shop try to repair my car to save me time was essentially a waste since I ultimately had to do it myself. They offer a 1yr warranty on parts and service, but that's worthless when the repair guys are clueless. The only bright spot for this business is that Chad, the guy working the desk, was pretty friendly... but that only gets you so far. read more

Today I called about having an oxygen sensor changed on my Audi. I spoke with Pat who was impatient and rude with me. I cannot speak for their technical expertise and based on previous reviews here, it seems they know what they are doing, still I prefer to take my car to mechanics that care about their customers and don't talk down to them. Clearly Pat did not want my business. read more

My boyfriend recently had his 2009 Subaru WRX serviced here. He was having problems with his clutch and they repaired it in a timely manner. They were fast, efficient and willing to help troubleshoot any issues after service. Definitely recommend this place. Bonus - they wash your car each time it is serviced! read more

I drive from downtown to bring my 2002 4Runner to Highlands Ranch Imports, and won't ever consider going any where else. John & Chad are straightforward & honest...you know they are giving you the best price they can while keeping you safe on the road. And when I'm finally ready to get a new car, I will be sure to ask their advice first. read more

Scheduling is great as well as getting you in sooner for more urgent problems. Honest diagnosis, no up-selling, and trustworthy. They use good OEM parts and at prices that are better than the franchise places that use generic and/or remanufactured parts. Highly recommend making Highlands Ranch Imports your go to shop for all your needs. read more

If you are in need of an honest, good mechanic this is the place. We just moved to Colorado and needed work done on our Honda Ridgeline and our Nissan Xterra. These guys did a better job on our car than I would have expected from the dealer, and at a much more reasonable price. Where we are from, we really struggled to find a good mechanic so we are sooo happy to have found this place! read more