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    Lane Memorial Funeral Home

    3.0 (6 reviews)
    Open Open 24 hours

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    Ask the Community - Lane Memorial Funeral Home

    Alpha Cremation Service Company

    Alpha Cremation Service Company

    3.2
    (6 reviews)

    This was a weird experience. I mean, besides having to make arrangements after the death of your…read moreonly parent. But there were some extra odd elements, and my sister had the same thoughts when we discussed things after leaving so I know I didn't imagine it. It was kind of weirdly unprofessional. The woman we met with just didn't give off an air of someone who knew what she was doing or was familiar with stuff. She gave us her condolences when we entered, but then she spent most of the rest of our time there complaining about the software they make them use. Based upon what I saw I agree that something's off, either they're using crappy software or their computer system is outdated (could be both), but I really didn't need to hear her grumbling about it the whole time. My sister used the excuse of taking my toddler out for a bit of a walk because she was getting irritated by it. Their business model and services are sketchy. When we were looking for a place a few days ago this seemed the most reasonably priced. However, when we met with the representative yesterday the costs were different than what we'd seen online Saturday and what I looked up whilst we were sitting in the office with this woman. My sister was asking what all the stuff she was doing on the computer was because she was trying to understand what the discrepancy was, and I asked what the "package" was that she was setting us up with because there was a less expensive option on their website. Her answer? "That's when people itemize, and it ends up more expensive anyway." That just really doesn't make sense to me: Itemize what? If we don't need an urn, why can't we do the lesser package that doesn't include urn allowance? And when she mentioned the urn we said we didn't know if we'd need one, asking if we could choose one later if our other option didn't materialize, but apparently not--you have to select an urn then and there or you don't get one at all. No explanation as to why, much like our other questions. When my sister spoke to her Monday to make an appointment for the following day, she asked about an obituary and was told that they didn't provide that. Yet a "self serve" obituary was listed on the package she sold us, and she gave zero information about what that was or meant. I'd already found another place to do an obituary because they'd previously said they didn't provide one, but again, that was an item we didn't need in a package that was a bit more expensive than what their webpage was showing and all that just feels REAL bait-and-switch like. Filing fee and death certificates would be a separate cost anyway. Although we weren't really getting much from this woman I had a toddler with me and we just wanted to get out of there and decided a difference of $100 was not worth spending more time there and forcing answers from the person. They had us over a barrel anyway. I wouldn't recommend them, but I know options are limited and especially in times like this.

    This was the easiest process and the employees have been to nice and respectful. As our mom was on…read morehospice, we set up services through Alpha's website. Very easy to navigate. Paperwork/contract came via email for e-signature. Staff returned a phone with questions well after hours and were very kind and helpful. When she did pass, the employees arrived well dressed and were very kind and respectful to both our mother and the family. They answered questions, asked if we would like a moment of silence in respect before taking her body and said a prayer with the family. Could have not asked for a better experience. 10/10 recommend!

    Lane Memorial Funeral Home - funeralservices - Updated August 2026

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