I visited Lane Memorial Gardens today to update old information and to review a prepaid plan I had…read morepurchased 7 years ago. I was SO impressed with the patience, kindness and professionalism shown by Armando, the staff person who assisted me. He made what could have been a very difficult task so much easier! I came in the door with a myriad of questions (all which were answered) and left knowing that I had come to the right place to do business!

Run from this place. My family member recently had an absolutely devastating experience with this…read morefuneral home, and due to the severity of the issues, they are currently interviewing legal representation. Despite the immediate family expressing concerns that their loved one may not properly fit in the casket, the funeral home assured them she would. It was only discovered that she did not fit when she was removed from the hearse--at which point the casket lid would not close and was resting on her body, leaving her exposed to both the family's view and the rain during the service. Their grandmother was meant to have Hawaiian leis placed respectfully around her neck, but instead they were placed awkwardly on her arms in what appeared to be an attempt to hide the casket lid issue. The family had paid extra for a rain cover, which leaked badly. Rainwater soaked through onto the wicker casket, onto their loved one--who was already visible due to the lid issue--and onto every family member standing beneath it. Additionally, only half of the chairs that were paid for were set out. Those that were present were filled with rainwater, and no effort was made by staff to dry them or assist guests. The family was also supposed to receive fingerprints for memorial keepsakes, which were completely mishandled and rendered unusable. When these serious concerns were brought to management the following day, responsibility was barely acknowledged, and the compensation offered was insulting, given the magnitude of the failures. This was an already heartbreaking day that was made significantly worse by negligence and poor service. I strongly urge others to avoid this funeral home.

Took our pup there. Very respectful. It was emotional and there rep was perfect. Second pet we have…read moretaken there for cremation.

They were kind and respectful while helping me during this horrible situation, and I am grateful…read more Thank you!

This was a weird experience. I mean, besides having to make arrangements after the death of your…read moreonly parent. But there were some extra odd elements, and my sister had the same thoughts when we discussed things after leaving so I know I didn't imagine it. It was kind of weirdly unprofessional. The woman we met with just didn't give off an air of someone who knew what she was doing or was familiar with stuff. She gave us her condolences when we entered, but then she spent most of the rest of our time there complaining about the software they make them use. Based upon what I saw I agree that something's off, either they're using crappy software or their computer system is outdated (could be both), but I really didn't need to hear her grumbling about it the whole time. My sister used the excuse of taking my toddler out for a bit of a walk because she was getting irritated by it. Their business model and services are sketchy. When we were looking for a place a few days ago this seemed the most reasonably priced. However, when we met with the representative yesterday the costs were different than what we'd seen online Saturday and what I looked up whilst we were sitting in the office with this woman. My sister was asking what all the stuff she was doing on the computer was because she was trying to understand what the discrepancy was, and I asked what the "package" was that she was setting us up with because there was a less expensive option on their website. Her answer? "That's when people itemize, and it ends up more expensive anyway." That just really doesn't make sense to me: Itemize what? If we don't need an urn, why can't we do the lesser package that doesn't include urn allowance? And when she mentioned the urn we said we didn't know if we'd need one, asking if we could choose one later if our other option didn't materialize, but apparently not--you have to select an urn then and there or you don't get one at all. No explanation as to why, much like our other questions. When my sister spoke to her Monday to make an appointment for the following day, she asked about an obituary and was told that they didn't provide that. Yet a "self serve" obituary was listed on the package she sold us, and she gave zero information about what that was or meant. I'd already found another place to do an obituary because they'd previously said they didn't provide one, but again, that was an item we didn't need in a package that was a bit more expensive than what their webpage was showing and all that just feels REAL bait-and-switch like. Filing fee and death certificates would be a separate cost anyway. Although we weren't really getting much from this woman I had a toddler with me and we just wanted to get out of there and decided a difference of $100 was not worth spending more time there and forcing answers from the person. They had us over a barrel anyway. I wouldn't recommend them, but I know options are limited and especially in times like this.

This was the easiest process and the employees have been to nice and respectful. As our mom was on…read morehospice, we set up services through Alpha's website. Very easy to navigate. Paperwork/contract came via email for e-signature. Staff returned a phone with questions well after hours and were very kind and helpful. When she did pass, the employees arrived well dressed and were very kind and respectful to both our mother and the family. They answered questions, asked if we would like a moment of silence in respect before taking her body and said a prayer with the family. Could have not asked for a better experience. 10/10 recommend!

I had a great experience with major family funeral home. Everything from beginning to end went…read moresmoothly. Great selection of caskets. It was my first time having to do this before and they made it bearable.

I wanted to take a moment to express my heartfelt gratitude for all the care and support Major…read moreFamily Funeral Home provided during the planning and plotting process for my grandparents' services. The kindness and professionalism made an incredibly difficult time so much easier for our family. Grandma was so well cared for, and their mortuary team made her beautiful. Grandpa looked so handsome, and it brought us peace to see how much thought and care went into everything. We couldn't have asked for more. Thankful is an understatement, they went above and beyond to ensure every detail was handled with compassion and respect. I am forever grateful my family's last farewells were set in a beautiful serene chapel

My heart broke when I went to Rest Haven today to visit the graves of 5 family members…read more The grass is brown & the one employee told me it was all EWEB's fault, because EWEB had cut off the water. Hmmmm. Then he told me it would be too costly to water the lawns. Hmmmm. I asked him if the Wiper family still owned Rest Haven. He, the one employee, said "Yes," the Wipers are still involved. I will be calling EWEB, the Wipers & the local media to report the sad state that Rest Haven is in. Mr. Van Leuven, the one employee, answered my question about the condition of the cemetery very defensively saying "Rest Haven is a not for profit cemetery & mausoleum & funeral home & you are free to remove your loved ones if you aren't happy with what we have here!" WHAT?!?!?! That was hardly the answer I expected!

Words cannot describe how wonderfully we were treated by Randy and Pollyann at Rest-Haven Memorial…read morePark. My husband and I were making pre-arrangement plans and we were gratified at how easy the process was. Randy was kind, caring, understanding, and went above and beyond to explain all the details and to make the experience comfortable for us. If you're looking for the nicest, most sincere, and compassionate people to help you in your pre-planning or in your time of distress, I would highly recommend Rest-Haven Memorial Park and Funeral Home for your final resting place.