This is my first review for a business, but I feel like I need to tell people to stay away from…read morethis place. We've been patients here for over 10 years and I'm desperately looking to change. Physicians are always an hour or more behind schedule. The office staff recently took 22 days to get a refill prescription to my pharmacy for medication that is necessary daily. Today I called because I need a sick visit and I was told that the next available appointment is September 20. That is almost a month from today. When I asked what patients were supposed to do about possible strep throat, which needs timely treatment so I can get an antibiotic, I was told to go to urgent care. This office is not providing a reasonable standard of medical care.

My name is Jim Lynch. I'm 78 years old. Here is my McLaren story…read more Two weeks ago I was getting treatment for an SI injury. Part of the treatment was a drug called Meloxicam. After a physical therapy session I came home and went right straight to bed.  I was exhausted and had the chills so I dressed out in sweats and zonked out for fifteen hours straight.  On Friday morning I went to take a shower and my wife Valerie yelped.  I was covered from head to toe with deep purple bruises (burns as it turned out). We jumped in the car and went straight to McLaren Hospital Emergency Room in Lansing. This is where the story becomes almost unbelievable. We walked in. Dr. Mary Hughes took one look and got me into enhanced care almost immediately. Dr. Hughes and her team started me on IVs, came up with a preliminary diagnosis (reaction to Meloxicam), and then arranged to send me by ambulance to the ICU at Butterworth Burn Center in Grand Rapids. It's now a week later. I'm on the mend. In my own mind I know I would have had really serious complications if it weren't for the terrific urgent care I got by the emergency team at McLaren. Thank you Dr. Hughes. Jim Lynch 2398 Emerald Forest Circle East Lansing, MI 48823 email:  jimldfn@gmail.com phone:  517 242 7004

I have worked in the medical field for quite a while so Im pretty picky when it comes to who I see…read moreas my primary provide. Pa Nhia Yang-Murray has been a God send to myself and to my family. She never hesitates to call back or answer requests promptly. She is also very kind and compassionate, she has a great bedside manner, which is not easy to find. She is very knowledgeable and I would highly recommend her. I have never had to wait long to see her, but she does not rush you out. The office staff is very professional and great at their positions. The front end is well organized which makes the visit flow well.

Let me begin that I think staff does a great job. Lab on site as is xray…read more Had a good relationship until this year when my husband had back surgery , could drive and his schedule was erratic. I had to 1 appt and they claim I canceled another because husbands appt was running late and he had no control. Trying to cancel appts and try to reschedule and somehow this did not meet their requirements. They fired me from the whole practice as I supposedly ruined the doctor patient relationship although I had never met him. I had not had to cancel in an emergency situation in the 3 years I had been treat by a PA. They sent me a bill. Since I was fired, they sent me a letter referring me to the 2 big hospitals in town.

Doctors are great ad are the case managers but the the office staff are absolutely terrible…read more Always excuses for incompetence.

Outstanding primary care from Dr Han and the office staff are great.read more

I saw Dr. Hillman while he worked in Laingsburg, and cannot believe that I continued with him as a…read moreprimary care physician for so long. On top of being one of the most misogynistic doctors I've ever known (and, working in public health, I know many) he: - started me on birth control at age 14 when I was not sexually active, nor was I having bad cramping or an irregular cycle, because "it would make sure my skin remained clear" (I didn't have acne). I remained on it for two years and became horribly depressed. He denied that the birth control could be making me depressed and started me on Zoloft -- which made me not want to eat for three weeks. I stopped taking each medication; my appetite returned, however, I had DEBILITATING periods each and every month for about 6 or 7 years after (intense lower back pain, cramps so bad I would faint, nausea, hot flashes), as well as a 37-40 day cycle (instead of 28-30). My cycle has finally evened out, but half of my periods are still debilitating. -- Refused to acknowledge that I was studying science and medicine when I moved onto college, and, on the few occasions he did, told me I wouldn't make it in med school. -- Asked me if I "ever felt stressed out," to which I said "yes, sometimes" (we all do) and threw Valium at me for 3 years -- Took 11 months to diagnose a rare and potentially lethal cardiothoracic/vascular condition that would be outside of any general physician's field of knowledge; however, instead of sending me to a specialist first, let his ego take over, gave me something like ten different diagnoses in a year, would Rx me Vicodin for the excruciating pain one week and yell that I was a drug addict who was faking it all to the point that I would cry the next (...and then Rx me Vicodin again the next week). When he luckily stumbled onto my diagnosis via a lucky neck x-ray, he gave me a nice print out packet on it and didn't explain how serious it was at all.

Not my favourite rheumatologist by far. After I had a change in insurance, I had to see Dr…read more Guggenheim, and certainly not by choice. She's not a bad doctor, but I am not partial to her demeanor. She's bossy and there's just something that doesn't click well with me about her.

Dr. Guggenheim is an absolute wonderful doctor -- she's caring, thoughtful and will even return…read morephone calls on the weekends! The best thing about her is that she's a complete straight-shooter, and she doesn't blow smoke up your uh, you know. Dr. Guggenheim truly cares about her patients, she takes her time with her patients and let's you know what is going on without mincing words. I have recommended Dr. Guggenheim to a number of friends, she's the BEST rheumatologist in Michigan as far as I'm concerned. If I could get her to move to Colorado (where I live now) I'd see her again in a heartbeat. Another reviewer called Dr. G "bossy" and I disagree, she's not bossy, she's direct and honest which I greatly appreciate. Dr. G gave me her honest, professional opinion which helped me to make the right decisions regarding my treatment. Thanks Dr. Guggenheim!