On 2/17/25, I requested assistance with putting my 10 year old bulldog. The appointment was 2/21/25 at 5pm. I was told the dr would put her down and we would get a book and paw print from the doctor. I was told my bulldog would be taken to a local crematory and privately cremated with her ashes returned to me. Before the dr left, she said the crematory would call me on 2/22. She left at 6pm. On 2/22, at 7pm, I advised the dr by email I had not heard from the crematory. She said they would call the next day. On 2/23, I still did not receive a phone call from the crematory, and I decided to call them myself. A guy answered the phone as was kind of rude. I asked him about my bulldog, and he said they could deliver her to me between 12-4. I was shocked she was already cremated because for my bulldog I lost in 2024, the crematory allowed me to purchase some personalized memorial like professional paw print and necklaces. I was under the impression I would also be given the opportunity for this service. The person on the phone advised me they had no notes to call, but upon checking their website, they off 4 pages of personalized memorial items. It appears there was a lack of communication from lap of love to the crematory and now I am without memorialization items for my children. We have 1 paw print. I was told a manager from lap of love would contact me, and no one did. read more