Reasonable, honest plumber who does excellent work!…read more On June 6, 2026, I was in the Bronx helping a family with a water leak in their nearly 100-year-old house. This review is 1.5 months late because I wanted to be sure that the repairs made by Felip at GME Plumbing held up after he completed the plumbing work. I took pictures and sent them to Felip and he provided a reasonable estimate which included parts and labor, so we hired him. Felip and his helper did excellent work, left the place clean, and took away the rubbish. We paid the price in his estimate; there were no surprise extra charges. He 1) Repaired a leaking shower, replaced seat of valve with a special tool. Two previous plumbers only changed the washers and the leaks never stopped. 2) Replaced washing machine valves located behind shower wall. 3) Removed an old leaky toilet and replaced it with a new toilet. It's been over a month since the repairs were completed and there have been no leaks. The water bill is 40% less because of the repairs Felip made. We are very happy with Felip's work and will definitely use him again should we have further plumbing issues.

Have hired them for several jobs, via Yelp, and they have worked promptly and have fixed the…read moreissues. Their pricing was reasonable.

Joe and his company are established, knowledgeable, professional and fun!! Joe is awesome!read more

I recently needed to replace my 25+ year old gas boiler…read more Fortunately, I was referred to Joe Carelli by a friend who has used his plumbing services in the past. Joe came to inspect my old gas boiler and heating system and within a day provided a detailed estimate at a competitive price for the replacement of the boiler. Within a week the old boiler was dismantled, removed, and a new, much more efficient, boiler installed. I absolutely recommend the reliability, efficiency and professionalism of the Carelli team who installed my new boiler and now look forward to a warm winter with lower ConEdison bills too.

We called Joey to help us out when our (very old) boiler failed us. Joe was extremely helpful in…read moreletting us know what was going on, what our options were, and how he could help. Ultimately, we needed a new boiler. After seeing some of his past work and speaking to former clients, we hired Joey and his team for the boiler room gut renovation of our dreams. High-efficiency products installed quickly and correctly. Since our first project, we've hired Joey and his team several more times for additional HVAC needs and upgrades. We won't be hiring anyone else for the foreseeable future! Thanks, Joey!

Joe, Milton and their crew are AMAZING!!!!! Started the work right away for a very good price and…read moredid exactly what we were looking for (velocity air cooling and heating), and this was not an easy job in our 100 year old Tudor house. Such hard workers and kept us in the loop every step of the way. They finished the very difficult job in the time promised and the work was done expertly and with the utmost care with prompt service and great communication!!! We are so thankful to these guys and cannot recommend them enough!! This job was not an easy one and they did an epic job!!!! They will be the first company we call as they take care of a multitude of household electric, plumbing etc!! Thanks guys!!!! Do not hesitate to call them!!!!

A knob on the sink wasn't working. Mark stopped by that day, found the problem and explained it,…read morewent to a lot of effort to find the right part, came back the next day and completed the repair, and didn't charge a ridiculous amount. Would definitely recommend and hire again.

Mark was supposed to fix a leaking tub. I paid him $1200. I'm not sure what he did, but the…read moretenants said he just caulked around the tub, and it is still leaking and causing damage to the ceiling downstairs. I called him to re-fix the leak, since I paid him $1200 to fix it. He said his truck was BROKEN. And on top of that mentioned he'll charge me extra to fix the leak he was originally supposed to have fixed. I went by the positive reviews, but I think most are fake. According to AI, fake positive reviews are rampant in the plumbing business. I also think he isn't licensed, or at least I couldn't find him in the database of NY state licensed plumbers. I'm kicking myself for being too trusting. I should've done more research. In any case, if you have to use this plumber, proceed with caution. May the force be with you!

Used them awhile ago to fix a leaking radiator heater. They replaced the valve. A day later, still…read moreleaking just the same. Obviously, that's not what needed to be fixed. At first, told me there would be no charge to evaluate the issue but my bill showed that they did. They tried to charge me $277 bucks for a fix that ended up not even fixing the issue. After some complaining, they removed the evaluation charge but $195 is still too much for not having fixed the issue. Months later, I had a plumbing issue with a bathroom faucet. Just needed to be replaced. I didn't realize I already used them once before. Life is hectic. I lost track. And I was regretting reaching out to them but decided to give them a chance. The universe intervened and said, "nah." They said they'd come around 4PM the same day. They never showed up. I reached out to them asking when they planned to arrive. No response. I took that as a sign to just decline the service altogether. They responded over a day later asking to reschedule. Nah. Never again.

I sent them photos of my flooded basement storeroom, saying the will get back to me in 24hours. I…read morewas ghosted instead. Will not reach out in the future.

I had a clogged kitchen sink on April 19 and left message through yelp. They responded quickly and…read morei scheduled appointment for next day afternoon. Next day they messaged me that they would be at my house in 15 mins. Lawrence showed up and started unclogging immediately. He was friendly and quick. He keep under the sink area very clean and did a great job. Recommend.and would use them again!!

Great experience. Very prompt. Reasonable cost. Professional. Highly recommend. Will use them again.read more

I don't often leave reviews but I had such a positive experience with Oswaldo, Joe and their team…read morefrom RotoRooter at the end of 2023 that I felt it was deserving.  We moved into our home in Rye three years ago and have had some flooding issues with our driveway storm drain. Our driveway slopes down toward the house and during extremely heavy rain it's been unable to handle the water coming down from the street. During Hurricane Ida the drain backed up, water came into the garage and flooded our entire lower level and basement, ruining carpets and destroying a lot of beloved toys in the playroom. After the recent heavy rains and another close call, we called RotoRooter to see if jetting the pipe would help. Using a scope camera on the end of a cable Oswaldo, Joe and their crew identified the issue and showed us what was wrong on the computer monitor - the drain pipe that ran from the driveway beneath our backyard was a flimsy corrugated plastic material and the connection for the gutter downspouts was installed improperly. The drainpipe was bent, punctured and flattened in places by tree roots that had grown over time. It was getting clogged up with leaves and debris. Our home's original drainage installation was so poorly done and fully unable to handle the amount of water needed to move heavy rains from our driveway and keep our home from flooding.  We'd had a previous bad experience with a competing company (Aqueduct Services) that installed our sump pump. Their crew was clearly inexperienced and did such shoddy work that it needed to be undone and redone multiple times, and took days longer than estimated, so we were anxious about taking on another major and disruptive plumbing project.  Thankfully our experience with the guys from RotoRooter couldn't have been more different. It was night and day.  The knowledge, skill and integrity of Oswaldo, Joe and their crew to identify the issues, clearly explain (and show them to us) in a way that made it easy to understand was so reassuring and refreshing after our previous experience.  Having to excavate our whole backyard to solve our flooding issues was an expensive and surprisingly invasive-feeling procedure. Oswaldo and his team had a great bedside manner - they showed empathy for the large investment and major surgery that needed to be done - especially right before the holidays. They were patient in explaining the problems, walking us through our options and helping us understand what we needed to do to fix our issue and get the job done right.  I know nothing about plumbing, but seeing the crew replace the old cheap pipes and catch basin with the new ones, the difference in workmanship and material quality was obvious. The work took two days and the crew stayed late to clean up and make sure everything was covered and secure and roped off with tape so it was safe for my kids to go in the backyard. This was not AT ALL a cheap or expected home improvement project and, being entirely buried underground, not the most rewarding use of our savings like the backyard landscaping upgrades that we've had on our wish list.  But I have to say that the confidence that our home will now be able to handle heavy rains and the peace of mind that that we don't have to worry about our playroom flooding again every time there's a local flooding advisory were 100% worth it.

We moved from NYC to Nanuet and renovated our bathroom at our new place. The sink in our primary…read morebathroom had a slight leak and was causing some warping to the vanity sink shelf. My partner and I looked for a plumber and landed on Roto Rooter considering it was a small job. We thought a large chain might offer a reasonable price to fix this minor problem. We were surprised by the large amount of their original quote but reasoned we need to stop the damage to our vanity. After the technician finished one hour of work, we see the final bill has an extra $300 price tag, bringing our total bill to almost $950!!! We could have a bought a new vanity for that cost. After speaking with a manager at the company, they tried to explain the additional cost. I mentioned on the phone, the additional $300 completely caught us off guard from the original quote and that it was pretty significant. The office offered us a small discount because we participated in their food drive which offered a $55 discount with a food donation. Yet this is a minor salve to the financial dent this has caused. I don't recommend their service because their prices are way beyond what seems logical. For the price they charged you can almost start from scratch and arrive at the same cost to make their repairs.

Great service; I highly recommend them…read more We had a sump pump pipe break in the evening; We called them and got an appointment the next morning. They arrived on time, quickly identified and fixed the issue while also explaining it. They also answered the many questions I had regarding plumbing and HVAC.

Very reliable and responsive !! Ed is very dedicated and works very hard. We have worked with him…read morefor years.