Went very seamlessly Frank was helping me and truly very professional, attentive and fast. Great…read moreexperience thanks to frank.

0 Star -- Extremely Disappointed After 15 Years as a Honda Customer…read more I have been a loyal Honda customer since 2011, and after today's experience, I am extremely disappointed and honestly heartbroken by how much the customer service has changed at Honda of Homestead. I called yesterday because my car is having a serious and potentially dangerous issue. While I am driving and come to a light, the car will suddenly switch from Drive to Park. When I try to put it back into Drive, sometimes it will not allow me to. I have to turn the car off and restart it, and there have even been times when it does not want to start again right away. This is happening while I am in traffic, and I am extremely concerned about my safety. Because of this, I called the dealership to make an appointment. I was first offered Monday at 7:40 AM. I clearly explained that I could not come Monday. I was then offered Saturday at 7:40 AM, and I accepted that appointment. I showed up today at 7:40 AM, exactly when I was told to come. When I arrived, I was told my appointment was actually for Monday. I explained that I had specifically told the person on the phone that Monday did not work for me and that I had been given Saturday at 7:40 AM. One employee was very kind and told me not to worry and that they would try to help me. Unfortunately, another employee came over and basically told me there was nothing they could do. She suggested I leave my car and pick it up Monday after they checked it. I explained AGAIN that I could not come Monday and that this was a safety issue. What really bothered me was that nobody seemed willing to take ownership of the situation or even try to find a solution. Instead, I was left with no choice but to take my car and leave, even though I came in because I am afraid to drive it with this problem. After being a Honda customer since 2011, I expected much better. I have supported this dealership for years, and I never imagined that when I had a serious problem with my vehicle, I would be treated like my situation wasn't important. I don't care what brand I drive. I care about having a safe, reliable vehicle and being treated with respect when I need help. Today, Honda of Homestead did not make me feel like a valued customer. After 15 years of loyalty, this experience has made me decide to take my business elsewhere and look for another vehicle brand. Honda of Homestead, you didn't just lose a customer today. You lost a customer who had been loyal to Honda since 2011. I sincerely hope management reads this review and takes a serious look at what happened, especially when a customer is reporting a potentially dangerous vehicle problem. Customer service should not depend on whether the dealership is busy or whether an appointment was entered incorrectly. Someone should have taken responsibility and helped.

I have never had such poor service and this is the reason I stay away from dealers…read more My GMC truck broke down on the way to the keys. It was a Friday afternoon on Easter weekend so I was expecting to sit for a while. I called Bromnin and Jason the service advisor said to bring it in and they could check it Saturday, but probably couldn't work on it until Tuesday. I took it in on Saturday morning and they actually got right on it saying it should be done by closing. I called before closing and they said they needed parts, so it would be Monday. Right ater the call I got a text that it was complete. Obviously it wasnt so I called Monday and the cashier said it was done. Went in and of course it wasn't. OK, I'm cool with that. But that's where it went downhill. Monday afternoon comes, no call. Left a message for the service writer, no call back. Tuesday morning I go in, not ready yet- doing a regen and he'll call. No call back. Tuesday afternoon, no call back. Went in and the service manager, John, actually said they shouldnt have started work on Saturday because he needed all his teks on oil changes! Wednesday morning, I go in again- Not ready, He'll call. Guess what, no call back. Finally got a message Wednesday that they needed another part. Since I couldnt get a call back, I went in every morning and every evening. No info. No call backs. Saturday comes and they need another part. If you get the drift by now, the service department tek works on it but no one else knows whats going on, because the truck is still marked as done. The service advisor will not return calls. So were stuck paying daily rates on place to stay and rental car. I could have just paid weekly rate if I had only had a little more info. All we really needed was information. I'm very appreciative that they started right on it, and I can't blame the teks. I understand how not everything shows up on the initial eval and more stuff needs to be done. But seriously! Make a damn phone call! I wouldn't be writing this review now if I just got some call backs with the info I needed. But I had to go in every day, morning and evening just to be told it wasnt ready. This review would have been 4 or 5 stars if the service writer would have just done what he said he would and call back! But at least it's finally fixed. Never again.

AVOID BOMNIN AT ALL COSTS!…read more First...Customer Service - Are these sales people just trained and forced to lie and be dishonest right from the get-go??? Zero information, no follow up, etc. If you are looking at any of their used vehicles, they are stinky, smelly, damaged. They just don't care about presenting a car, properly. Whoever is in charge of taking in vehicles, inspecting them cleaning them, should BE FIRED. Plain and simple. Lied to us the first time. Multiple times. Lied to us the second time. Multiple times. There will not be a third time. If all these negative reviews don't send you packing to another dealership and you find yourself wanting one of their used vehicles..If you are assigned Craig or Briana, request another salesperson or walk out. You will be happy you did!

15SEP26 I took my…read moreHyundai Tucson to Homestead Hyundai for a regular maintenance and a safety campaign. I arrived around 8:15 a.m. The service advisor received the vehicle right away, took the information, and I went straight to the waiting area. I had come prepared to wait several hours because of the safety campaign, but to my surprise everything was finished and ready by 9:30 a.m. The waiting area is well equipped with seats, a large table with high chairs, several vending machines, and free regular and decaf coffee. I should also mention that this is not my first time in the service department. I have a lease and this is my second vehicle with them. Very good service, fast and efficient. Highly recommended.

I walked in to buy a car. They weren't busy. Nobody approached me. Nobody acknowledged me. walked…read moreup to their enmpty front desk hoping somebody would ask if me and my son needed assistance. Nada. Fuck that place. left after 8 min of being ignored.

I had to change my tire some weeks ago because there was a gash in my tire. My car had the…read more"service monitor tire system" message and I was told by Tire Kingdom only the dealership could reset it. So I finally go to Keith Pierson Chevrolet and the customer service rep had ZERO CUSTOMER SERVICE training. He said, "you know I gotta charge you for that, right?" "Why?", I asked. He responded, "Well we gotta take it back and put it up to check it out". Me: "No you don't. All you have to do is put a remote to it." You don't have to lift it at all." Him: "Well regardless I have to generate a PO when I take it to the back." Me:"So don't take it to the back, bring the remote out here." Him:"But you didn't buy the tire here." Me: Actually, I bought all 4 tires here. Only the one that was slashed, which impeded me from driving, had to be replaced immediately in Tire Kingdom." Him: "Regardless, if you want this done, I gotta chage you at least $25 for my guys time." Me: "After all the money I've spent here you're going to nickel and dime me for this?" Him:"I understand your frustration." Me: "I have 5 kids and 2 dogs in my car. You haven't an iota of an inkling of what I am presently feeling. I am going to blast Keith Pierson on Yelp and social media for your avarice." I drove home, found a YouTube hack and did it myself. Keith Pierson Chevrolet failed in the minimum instance. It will fail in the maximum.

Horrible. Go to bomnin! At least there lights work. As soon…read moreas you pull up to this dealership, there's 3 sales people aka sharks trying to grab you. Then you walk inside and its dirty, carpet is ripped, lights don't work, ants on the table etc. The finance manager was a liar and sleazeball! This is what gives other dealerships a bad name. Never again will I ever step foot in that place and hope my family/friends never do either.

Had the delight of dealing with a young man yesterday in there service dept. I was having issues…read moreprogramming my personal seat settings. I thought their was something wrong with my car. Mr. Alberto Reyes took the time to sit with my daughter and I and show us how to use the seat programming. He even showed me how to use a few functions in my cluster that I did not even know my car had! He was a delight and even called me this morning to make sure I was ok and to see if everything was working the way it should! Thank you for caring!

From the owner: Keith Pierson Cadillac is dedicated to providing hassle-free services to our customers. We offer…read moremore than just sales, our dealership is provide our customers with service, repair, accessories, financing options, and more.

I had a new stereo put in a project truck I was doing. Noe helped me with picking the appropriate…read morestereo/radio. It sounds great, I pick a mid range price system. He gave me a referral to an excellent auto painter. Excellent customer service. Should I do another project vehicle I absolutely go back to Noe. Thank you for a great sound!

Another new vehicle & once again I was back at Noe Electronics for window tinting. I only needed…read morethe driver & passenger windows tinted. I always go with the best quality ceramic films. $150. I was literally in and out in under 30 minutes! No flaws. No bubbles. Great job as always!

I just get out the office. more than 4 hours awaiting for a radiator for a Truck that i left a…read moredeposit of 80$ and I was call to come back to pick up the radiator. they informed me that they sold me the wrong one. After awaiting more than 4 hours, waiting and waiting my time they did not have it. This is very frustrating and no trust place to buy anything

I rarely post reviews but in this case I think it's warranted. I had been looking for a trunk latch…read morefor my 2005 Towncar and this was the only place near Miami that had it. I called to verify they had it, asked what time they closed and I was told 8pm and I headed down there from my job in Ft Lauderdale. When I arrived around 6:30 the office was closed but I was able to talk to the attendant through the door and that's when I learned that they closed at 5:30. I explained what happened and that I would leave a deposit for the part and the attendant let me in, looked up the part and had one of the guys (Maestro) bring the latch for me in a few minutes. I really was expecting to have to go back the next day but was pleasantly surprised. Someone who may have been a manager/owner even apologized for the confusion and I said I was just grateful they helped me on the spot so no apology was needed. A great experience to be sure! Daniel A.

My husband surprised me on my birthday with my new lease. I arrived later than expected from work…read moreto a beautiful new car...he was hoping I'd be there as they dropped it off but unfortunately things didn't work out as such. Nevertheless I was still completely surprised and happy. A couple of days later he sends me a link that he had received from Evolution Leasing. They had taken photos of my gift being delivered. From the car on the flatbed, placing of the red bow on the hood, their representative holding my 6 month old (lol), my 7 year old "driving" the new car, several of my husband and our 2 boys standing with the car etc...they uploaded all our pics into a Dropbox account and sent them to us! A week or so after we get a coffee mug with a picture of my husband and two boys printed on it and a couple days after that a magnetic calendar with some more pics!! I can't say anything about the financing or in and outs of the actual car "buying" portion of the deal as I wasn't aware he was getting me a car, but he seemed very much at ease with his purchase. I'm extremely impressed by their customer service. Our experience has been above any expectations we have ever had for a dealership. Can't recommend them enough!!

Another incredible experience with Evolution Leasing. From the beginning of our search to delivery…read moretoday of our new vehicle it was nothing but exceptional service from Mo and everyone at Evolution. Found the vehicle we wanted in our preferred options and well within our budget. Already placed the order for our second vehicle with them and waiting for delivery of that one. Thanks to everyone at Evolution Leasing. No one better in the industry. Don't waste your time at the dealership let them handle it all.