Great service excellent experience very professional and helpful Jamie will definitely come back to purchase another vehicle

A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience. I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget. read more

McGrath Elmhurst Toyota - Car Dealers Near Me - Elmhurst, Illinois

Customer Service is really disappointing. I went in with my partner and from the beginning the sales man were looking at us up and down in a very bad way, not welcoming at all. We felt out of place , we had to come up to sales people to asks for a showing and further questions and were told that what cars they can show us and give us information on and which ones not . Gabriel helped us , Very rude and not helpful at all. I was told "I can't show you the vehicle" in one I was interested in . Also when I went into do a test drive the salesman was very like go this way go that way and when I asked if my partner can test drive it he replied with a very loud sigh and said "ok" like if we were going on a long trip . It was like we were bothering him . Perhaps he had a bad night but personal stuff shouldn't be going into work . Also Jaime is not welcoming , one of the guys that was in there when we walked in , looked at my partner and I up and down in a very bad way . Instead of being helpful and welcoming . We need to do better read more

Great experience with salesman Steven Salidas and Chad in the finance department who reminded me to get a refund on my extended service plan on my trade in. read more

I brought my 2018 Toyota (51,000 miles) in for an oil change to McGrath Elmhurst Toyota. I was told by the technician that my car should have the transmission flushed every 50,000 miles, as well as the coolant flushed at a cost of $683.47. I am a single, retired school teacher living on a budget. Since I'm counting on this car being the last car I will purchase, I know I have to take care of it. So I approved the work. Since then, I found on 3 different web pages that my car MIGHT need a transmission flush between 60,000 and 100,000 miles, depending on the kind of driving I do. When the work was done, I was also told that the inspection showed my battery "failed" and they wanted to replace it. Since I couldn't afford any more, I declined. Two days later, I brought my car in to an auto store to have the battery tested, and it was GOOD. I also talked to two car mechanics who also said my car did not need to have the transmission flushed and "I WAS TAKEN ADVANTAGE OF, BEING A WOMAN." Since I did agree to the work, I do accept half of the responsibility for this, but the fact I was given false information I believe I deserve half of the money back. read more

The service department is constantly backlogged and turnaround time for inspections, repairs, and oil changes exceed the expectations they set. An oil change at 11:30 took 4 hours. I rather take my car to Firestone. They are clowns working there I wish I read the reviews that's on me. read more

Went in for an oil leak, they charged me easily 2x what any other auto shop around would have charged. Repair failed after 2 weeks and they held onto my car for 2 months "diagnosing" it before telling me I needed a $12,000 rebuild on the engine. They are as shady and slimy as they come, stay away. read more

Horrible service and dishonest! I regret purchasing a car from McGrath Toyota Elmhurst . Be prepared to wait for hours and issues still not resolved. The service manager was equally incompetent. Do not buy a vehicle or patronize for service . read more

Very transparent dealer. I shopped around and they were upfront about all taxes and fees. When I got there, no games and no hidden markups which is always appreciate. Friendly staff and great atmospher. read more

See all

I bought my RAV4 in February 2025 and have brought it in twice for the recommended 5K and 10K services. I chose this dealership because of the strong ratings, but I've watched those ratings drop since my purchase, and now I understand why. Both visits have been consistently disorganized. Despite having scheduled appointments and arriving early, I've waited while multiple other cars were taken ahead of me because my service advisor "had just gotten to his workstation." Communication has been poor, the waits have been long, and there has been little effort at meaningful service recovery. A feature on my brand new RAV hasn't worked since I got the car. I expect better from McGrath Elmhurst Toyota. Please improve the experience for your customers. I think it's also telling a representative is not addressing any poor experience ratings posted. read more

They wont refund in full when you return your parts back due to "restocking fee". Their communication is terrible

My sales person Melissa went above and beyond to ensure that my customer experience was top notch . She is very good at her job and genuinely cares about the customers she is working with. Ask for Melissa when purchasing a new car . read more

We took my Toyota Sienna in because a check engine light came on and the all wheel drive turned off and the message on the dash was to bring it to the dealer. It was the middle of a snowy Chicago winter so it seemed prudent to do so. They gave us a loaner... good so far. It took 4 days for them to get back to us, even after texting. The list for repairs after the diagnostic was long and incudes things like "replace after-market oil filter" and oil change. I had my oil changed in November. After market just means it wasn't a Toyota brand filter. They recommended things making it sound like it was an emergency but then when I refused everything but one repair they said they needed the loaner back. To sum up, I felt scammed and will not go back. I think they hoped I'd buy the loaner. At least we got our car back... oh and the warning lights are now off and car drives fine. read more

Good experience overall. Would come here again for sure.... Asha is a good sales person.

This review is regarding the parts center at this location. I needed to order fuel injectors for my car. I go to order the injectors and see that it refers to the part number as a "set". I call this elmhurst parts center, where I'm getting my part from, to confirm that the set consists of four injectors. The man I spoke to said yes, so I ordered this. Then lo and behold it comes in the mail and it's only one injector. I email and ask, why did I only get one? He then just shows me the catalog which shows I need four injectors... like yeah okay I know I needed four. I ask, why was I told it would have four? No response other than "this argument will not result in three free injectors". Didn't even acknowledge my question and no apology for their employee's mistake. read more

Great place to purchase a car! My brother and I bought our car with Francisco and he was great! Best experience I've had with a dealership. Great service from the moment you step foot on the lot! read more

The service department is constantly backlogged and turn around time for inspections, repairs, and oil changes exceed the expectations they set. An oil change at 6:30AM took over two hours on multiple occasions. And I don't think you should have to lie to sell a car. read more

Been coming here since 2017 when i bought my Rav4 from here. I have always scheduled my maintenance as required . When you find an honest mechanic/ dealer you stick with them. This visit was no exception, Rich Z went over my maintenance record and went up to date. Quality service . Highly recommend. read more

Hopefully, I can save the next person that attempts to get their vehicle serviced here. Dealing with Josh was a nightmare. I came for an oil change and breaks. He approved work to be done on my car without checking with me first. I was almost charged $890 for breaks & rotors for the front and back. When asking him about it he stated "well u didn't specify which brakes you wanted done". In the system it stated I just had the back replaced in March 2024. He also approved a throttle body cleaning, fuel injection cleaning without my consent. When informing him I will not pay for that since I didn't authorize it he offered me a payment plan with zero interest. The issue wasn't the money. It's the fact that I didn't authorize any work to be done. I then spoke with derrick and was left a voicemail by Dan. I was reassured I wouldn't be charged for the back brakes and rotors and would receive a 20% discount due to me not authorizing it. I asked for my total before getting off the phone and was told they didn't have that info in front of them. I also informed them that I no longer wanted to deal with Josh anymore and he also texted me off his personal number. Upon arrival I was hit with $1,000 bill. Again, I asked what am I being charged for it should have been front breaks, rotors and oil change. After 40 minutes of arguing and being told to lower my voice they finally agreed to not charge me for the work that wasn't authorized. Oh and they didn't even perform the oil change that I requested . ZERO STARS crooked a** dealership. I was told 2 people screwed up here & they had a "coaching lesson" regarding it LOL read more

See all

Bought the 7-year extended warranty on a new Prius. Brought it in for an ABS issue under warranty and they blamed the stock tires and refused to fix it. Zero stars, would not recommend their warranty or their service. read more

I went to the Toyota dealer to simply have a valve cap removed. The "needed" to do a full diagnostic ($94) to remove a cap. Then they claim it'll be $700 in additional services because I have 2 sensors malfunctioning. I refuse any additional service. I drove to Walmart to see if they could fix/remove the valve. It took 30 minutes to fix the valve, reset the tire pressure indicator, and put air in my tire. The service cost me $3.26. This has me looking down on Toyota as a company. Never again, Elmhurst. read more

See all

Wanted to charge me $36 per OEM spark plug for a 2019 Camry. Called another toyota and got them for $18 a piece. Every other part (cabin air filter, engine air filter, etc) are all over priced. If you can wait then order directly from Toyota website and cut out these rip off dealerships. Told a manager and he didnt even try to mediate the situation or price match. Just told me to go to the other dealership then, I gladly left and told them to lower my car I no longer want to purchase my $1200 tires from them. Also got another Toyota dealership to get me the same tires but with a rebate of $150 and additional $200 off. Changing my tire total from $1200 to $950. read more

Dear Manager's Name / Customer Relations Team, I am writing to provide feedback about my recent experience at your dealership on August 15, 2025. My husband and I came in with the intention of purchasing a vehicle or SUV and trading in our Tesla. Unfortunately, our experience with one of your sales representatives, Enrique Valdivia, was disappointing and left us reconsidering doing business with your dealership. While Mr. Valdivia allowed us to test drive a couple of vehicles, when we asked to see other models from the inside without test driving, his response was dismissive--suggesting we simply "look at them through the windows." We made it clear that we wanted to view the interiors, but he did not make the effort to accommodate our request. Additionally, we asked for an appraisal of our Tesla and requested to review both financing and leasing options. These are standard parts of the buying process, but Mr. Valdivia never provided us with numbers, offers, or a clear explanation of available options. The overall interaction made us feel as though our request was not taken seriously. I wanted to share this feedback because we came to your dealership ready to do business, and the experience fell short of the professionalism and customer care we expected. I hope you will use this input constructively so that future customers feel respected and supported in their car-buying process read more

They charged me a service fee for unsolicited advice. I asked them multiple times to replace my fob battery, they did not. I scheduled an appointment in advanced and waited two hours for an oil change. Bad business. read more

I was recommended McGrath Elmhurst Toyota when looking for some low cost OEM parts. I put in an order, but had a shipping issue and the parts never arrived. After contacting UPS and the third party shipping insurance company, with no luck, I reached out to McGrath Elmhurst's online parts sales team. They were extremely helpful and kept me updated with everything that was going on. The online parts store team ended up sending me replacement parts and I had them on my porch the next day. I can't speak for the rest of the dealership, but their parts store/department is a solid 10/10. read more

I purchased a used Dodge Journey in March 2024 for $11,000, expecting a dependable family vehicle. At the time, my wife was pregnant with twins and still working, so reliability was critical. Unfortunately, what followed was a series of breakdowns, misdiagnoses, and poor dealership support that turned this purchase into a nightmare. Timeline of Issues Day 3 after purchase: Car wouldn't start. McGrath sent a tow truck and diagnosed a bad battery. Weeks later: Car broke down again. They admitted the replacement battery was faulty and installed another. Several weeks later: Another breakdown. My pregnant wife had to rely on rides to work or ride her bike. No loaner car had been offered up until this point. Postpartum incident: One week after my wife gave birth, the car died in the hospital parking lot. Technician insisted it was "just the battery" again, despite this being the third one. Later diagnosis: Alternator failure, traced back to the same issue from day 3. Rush hour breakdown: Car stalled in the middle of an intersection. McGrath kept the car for over 5 weeks, then returned with a $2,000 repair bill they refused to cover. Dealership Response: Communication was slow and often dismissive. Loaner cars were not offered until much later, despite repeated breakdowns. Upper management (Dan Briggs, Gregory Luzinski) provided little empathy or accountability. Luzinski in particular focused on "what the law says" rather than acknowledging the hardship we endured. We had the car for just over 15 months, the car spent weeks at a time in the shop up to 5 different times leaving us with only 7,000 miles driven when the average should have been closer to 15,000. This wasn't just about a car--it was about the strain placed on my family during pregnancy, postpartum recovery, and daily life. The dealership's lack of responsibility compounded the stress of owning what was clearly a lemon. I was sold a defective vehicle and left to shoulder the consequences. McGrath Dodge failed to stand behind their product or their customers. Save yourself the frustration. Go to River View Ford in Oswego--a dealership that knows how to fix cars and values its customers. read more

I highly recommend speaking with Enrique if you're interested in purchasing a car; he was very kind and professional. Enrique was honest about numbers and the credit process, making everything go smoothly from start to finish; got me started with the credit application prior to arrival. Very happy with my 2026 Corolla Cross! read more

In this "wonderful" dealership, management tried to trick me and add an extra 1000$ to the price of a car then the price listed on the Toyota Elmhurst website. Also financial manager said that he can't give me the price, was agreed between me, a seller and his manager an hour ago. There, almost, happened a lot of other dark magic, the day I wanted to buy a new car from them. Terrible experience. read more

I was willing to accept that there was one person or two people who behaved inappropriately-- but the business came back with the same lies and behavior. Also, the replacement comment that they provided once again intentionally doxxed my elderly mother. Shame on you people. Then again, let's thank them. Read my review. Read my other reviews, as evidence of who I am. Read the other reviews here and note how many of them seem written in the same voice as the sale manager. Thank them for proving themselves here. What have they proven? That they are simply awful-- and can't be trusted. Avoid this business. read more

Bought a certified like new toyota hybrid 2025 off the showroom floor with 757 miles demo. Mind you inspected and certified, so they said. After driving it around town and up to 60mph it seamed fine. Purchased the vehicle. Driving home on the expressway setting my curse to 78mph, I began to hear a front-end vibration and all of a sudden thing started falling apart. Front bumper, shield next to the bumper and right & left wheel shields. They say! Then the dealer said i must have hit something in the road. Charging me over $1700 for repairs. In my opinion this Rav4 was never fully inspected and certified. Damage was done earlier from someone driving it. I feel because I'm a 70 year old senior that their taking advantage of me. If I ever get my vehicle back, 12 days now, I'll never trust and go back there. 8/21/25. read more

On July 9th, Repair Order 6071015 stated that the dealership replaced a brake wear indicator on my front left wheel to fix a brake/suspension clunking noise. Initially, this resolved the issue. However, on August 4th, after a "factory trained technician" inspected my brakes, the clunking noise returned on my drive home. During a recorded phone call with Toyota corporate on August 5th at 2:06pm Central Time, the service director revealed that contrary to what was documented on the Repair Order, they had actually only attempted to bend the part to "restore spring tension" rather than replacing it as stated. The attached video shows evidence consistent with bending rather than replacement. It's possible the technician also made an error during reassembly after the August 4th inspection. Despite the recurring issue, the dealership refuses to fix it - they won't even allow me to pay for the repair myself. Additional problems discovered during the August 4th service: The Field Service Technician (described by Daniel Briggs as "one of the most brilliant people I've ever met") failed to apply brake grease to any brake hardware, resulting in squeaks, squeals, and ticking sounds over bumps. I was able to resolve most issues with brake grease myself, though I have an appointment at TCCN to complete the repairs. A persistent ticking noise from the rear when driving over bumps or turning right was caused by a caliper sliding pin/guide pin bolt that was left slightly loose. I was able to fix this by gently tightening it myself. I attempted to follow up based on Greg Luzinski's recommendation from a previous review, but was unsuccessful in getting resolution. The service leadership team, including Daniel Briggs and Marc Collura, have been unwilling to address these multiple service failures appropriately. My car left their service department in far worse shape than it entered. read more

My original reviews for Elmhurst Toyota eight years ago. New ownership McGrath is a typical used car high-pressure sales tactics. The management staff at McGrath's typical terrific high pressure unPleasant sales experience. 10 minutes into my test drive. They're sending me a text message asking if I'm coming back. RELAX You will not pressure me! I went down the street to buy a new Toyota read more

absolutely amazing service! Evan and Devontae are really good at their job! they were very welcoming, kind and answeref all ny questions! I would definitely this dealership to everyone!! read more

This was the first dealership I visited on my quest for a new vehicle. I was able to have the pleasure to work with Abe who was a fabulous salesman and honestly did a great job giving me the best deal possible I needed on a used Camry. We were able to come into agreement and they were very upfront about everything and Steven the preowned sales manager was able to bundle in some great deals and to do some minor touchups on the body at no additional costs. 110% advise my friends and family to come here and deal with these people, especially Abe. read more

DO NOT buy extended warranty on there used cars. We bought one that we spent thousands on that they don't honor. When I brought my car in they charged me full price for repairs because they never put the warranty in the system. When we called about the warranty we were tossed from person to person. They said they would get back to us but never did. Bad business! read more

Let me start by saying that we have been coming to Elmhurst Toyota for cars and service for over 25 years. On July 11, 2023 went to Elmhurst Toyota, which is now part of the McGrath group, for flushing of my differential, tire rotation and new wiper blades. This was my first time since McGrath took over. Got there at 6:50 A M. I appeared to be the second or third one in. I noticed that all the regular techs were not around, but A, I'm reluctant to use her name, checked me in and went over the prices for the work. She said the flushing would be about an hour. I figured the other items, rotation and wipers would take about another hour. So far so good. Two hours in I got a text, I'm in the waiting room, recommending additional work. It was for replacing the cabin air filter. I've done this myself following YouTube. So far so good. Another hour goes by and I'm watching people come and go so I'm thinking that they must have found something else. So I went back to the service department and all the techs are checking in folks, but no A. I assumed she was on break or back in the bays. All the while the Parts and Service managers are running around after each other and yacking it up with the Sales folks. Hour four roles around and still no A! So I tracked down the tech adjacent to her and low and behold she LEFT to go to the doctor! Whether she told someone to cover for her or not we'll never know. Seems my car has been ready for sometime. So he grabs my paperwork and proceeds to use a calculator to add three numbers order and over. Finally, four hours and some change in out the door and in my car! I suspect that when McGrath took over they canned all the responsible folks, kept the managers, and hired minimum wage expendables. read more

Thanks Toyota and Serge, especially for consulting and new Camry SE! Really nice place, nice people and great looking interior. Everything easy fast and clear for us. If you need Ukrainian guy to ask questions related to the cars - you won't find better place read more

I wish there were negative stars! I would give them a negative 5 stars. Once again, this auto dealership has completely disappointed me and I feel ripped off. I brought my 10 month old car in because the tire was rapidly losing air. The service attendant , Louis, was very nice and helpful, but he could not fix what is wrong with this dealership. Even though they had sold me the full coverage/extended package with my car, now I find out it doesn't cover a lot of things. I was told the tire could not be repaired because there was a nail in it and that it would not be safe to repair. After an hour, the attendant came back to tell me the insurance company for the extended coverage would not pay for a new tire. Then the service manager (I think) came out to tell me that I shouldn't worry, that they would take pics form different angles and I would get approved for a new tire. Another hour went by and they came out to tell me that the insurance company was still refusing and all I could have was a patch. I do not understand how their first statement could be "No patch - its not safe" , and then, "Well, all we can do is a patch." I was there for 3 hours and all I came away with was a patch. I also called my salesman about a week before this occurred to as a question and have never heard back. I guess all they are interested in is taking our money. DO NOT GO HERE if you want service. read more

We came here to inquire about rav4. They showed me some units they have. I wanted a difference color. And they told me they have brand new one coming in two weeks. I paid the deposit right away and within 9days the unit arrive. They called me and then i came in. After all the paper works, they gave me the key and i was so happy. Service was very fast and swift. Cris and Ed was very efficient. read more

if you expect to get your car serviced when you make an appointment, add at least an hour. Schedule a 9 AM appt and don't even pull into the garage until 9:20 and no one even gets your info for another 10 minutes. last time coming here. what is the point of an appointment if no one helps. apparently their time is more important than ours. horrible customer service and then even at that, they try to sell you unnecessary services. Never again. read more