LEFT MY CONTROL ARM BOLTS LOOSE!…read more I was trained to be an automotive technician. I work on all my own vehicles. I've worked for Honda and Acura dealerships servicing cars. I know what I'm talking about here. This place has uneducated, rude, dishonest and lazy individuals that do alignments. Namely Assan, who did my alignment. He struggled to figure out how to loosen reverse threaded turnbuckles to adjust toe and camber. Getting obviously annoyed and frustrated he took 45+minutes to do a fairly easy job. After I got home, I decided to check the locking nuts that holds the control arms adjustments. Found 2 loose. (See picture) which means the $140+ I just got done and paid for is not correct anymore. Not to mention if I didn't check, the arm could have come off on the highway doing 70MPH causing a SERIOUS ACCIDENT! Went back today and the manager is completely unwilling to admit the anything was loose. Told me that, "it was checked and verified".... Right. So I walked out! Never coming here again and neither should anyone else. NOT HAPPY!

Very bad experience. Do not recommend this place. My wife had trouble redeeming her gift…read morecertificate for oil change. Had to argue with them on the phone. When they finally accept it they charge additional $40 on a top of $100 that I paid to change the oil. Will never use their service again.

This shop offers good oil change promotions, but I strongly advise never using them for diagnostics…read moreor repairs. They frequently misdiagnose problems and recommend expensive, unnecessary repairs priced far above market rate. As an example of their above-market pricing, they charged me $729 to replace my oil pressure sensor, while two other local Car-X shops quoted $389 and $417 for the same repair. Michelle made an agreement over the phone to remedy a problem but refused to honor it when I arrived at the shop. She also refused to provide contact information for the District Manager. She said he would call me, but it has been more than two months and I have never received a call. I have had three separate experiences with this shop recommending costly, unnecessary repairs. On 6/7/25, during an oil change inspection, they told me my shocks and struts needed immediate replacement for $2,000, implying it was an urgent safety issue. A second opinion confirmed my shocks and struts were fine. When I returned on 8/2/25 and told them this, they agreed and said it was actually my lower control arms that needed replacing for $2,274. On 1/3/26, they recommended a $200 power steering fluid flush even though they had already performed that service on 6/7/25. The typical service interval is about 50,000 miles, and it had been less than 7,500 miles. On 12/20/25 and 1/3/26, I paid a total of $929 to diagnose and repair an oil leak, but the oil leak remained unchanged after their repair. Michelle told me the primary issue was the oil pressure switch, with minimal oil coming from the valve cover. This contradicted with their own inspection photos, which showed minimal oil near the oil pressure switch and significant oil around the oil dipstick. This was a clear indication that the VVT solenoid gasket was leaking, not the valve cover. The VVT solenoid leak is a common issue on Honda Odysseys and is documented in Honda Technical Service Bulletin 20-019. I called Michelle on 1/6/26, three days after the repair, and explained that the leak was unchanged and clearly coming from the VVT solenoid. She agreed to remove the new oil pressure switch, reinstall the old one, and issue a $644.95 refund. However, when I returned to the shop on 1/10/26, she refused to honor the agreement and gave several conflicting explanations. Despite clear evidence that the leak was coming from the VVT solenoid, the shop continued to insist the problem was the oil pressure switch and valve cover (it was completely dry around the valve cover, which had already been replaced in 2025). They refused to acknowledge the evidence that they were wrong. For the record, the oil leak has completely resolved after replacing the VVT solenoid gasket. I would have been satisfied if they had honored their agreement. Instead, they refused and would not allow me to speak with the District Manager. I never received a call from the District Manager, as they promised I would. I am posting this publicly to encourage the company to honor its agreements and improve customer service, especially when there is a clear and costly case of misdiagnosis. I would still welcome contact from the District Manager to resolve this matter.

They give me list for cost of my car $3700 i finish all job for $1200 never trust them big Lierread more

Bought tires down the street and when I picked my truck up I was told their alignment machine was…read moredown. Would have been nice to know beforehand. Called Bill at Palatine CARX and he got me right in and did the alignment fast. Would go back for sure.

Mike the manager was aussum very helpful explained what's wrong with my car so I could understand…read more Very clean place didn't wait long.

Came in with a flat tire, showed me where a nail had punctured it and could not be patched. Were…read moreable to replace the tire immediately with the same tire. I had originally gone to the place where the tires were purchased and they told me I needed to make an appt since they only had one tech, others called in sick, which they told me also the week previous! Very good customer service.

Very poor service and the manager has zero people skills and clearly hates his job. rotating tires…read moreis part of the oil change service and they were not rotated. I marked the tires before service to make sure. My appt was for 9am and the technician did not show up until 10am????

I had a flat tire in the neighborhood on a Friday afternoon and was in a tough spot trying to get…read morehome (a 3-hour drive). From my past experience, most shops would have to order the tire and make me wait until the next day--but not this Car-X. The team went above and beyond. They were incredibly kind and managed to get a special tire for me the same day despite heavy traffic and a long delivery delay. Sam was especially helpful and made the whole experience much less stressful. On top of that, the price was very reasonable compared to other shops I've been to. Thanks to their effort, I was able to get back on the road the same day. They truly saved my day--highly recommend!

On June 24, 2026, at approximately 8:00 AM at the Car-X Tire & Auto located at 3244 W Irving Park…read moreRd in Chicago IL This morning, I was briefly dropping my young children off at the daycare located next door to this facility. I was stopped for less than seven minutes and was completely clear of the garage entrance. An older gentleman with glasses, who I understand to be a staff member or manager at this location, approached my car claiming I was "blocking" his parking space. There were vehicles packed closely in front of me, meaning I physically had nowhere to move. When I respectfully explained that I only needed two minutes to finish with the children, the man escalated the situation. He marched up to my driver-side door and aggressively attempted to swing my door open. This behavior is not only wildly unprofessional, but it is also a hostile physical violation of my safety. As a young 22 year-old woman alone, I felt incredibly threatened by a middle-aged man attempting to breach my vehicle. Do Better.

Mike and his team are amazing! They are super fair, honest, and professional. Cannout speak highly…read moreenough about them!

I cannot recommend Mr Mike and his team enough. I have been bringing my SUV to them for almost…read morethree years and have had nothing but impeccable experiences. Not only are they honest and fair--they will go out of their way to help any way they can. They even alerted me to a class-action lawsuit regarding a major service advisory on my vehicle (that my manufacturer failed to notify me about). They walked me through the process of next steps about what info to communicate to my manufacturer and dealership--and ended up saving me $23,000 as a result.

Been there several times now and have yet to be disappointed. Very professional, great customer…read moreservice and always fair prices. Strongly recommend for all you repair and tire needs.

1 star. Repeated failed repairs, wasted time, little to no accountability…read more I've been a CarX customer since April 25, and what should have been a straightforward suspension repair has turned into months of wasted time and a car that still isn't fixed. April 25: Brought my car in for a clunking sound (diagnosed by a tire shop as a broken sway bar). CarX found additional issues such control arm, control arm bushings, sway bar and I approved the work. Mike promised it done by noon, and it was. No complaints here. May 12: Came back for recommended front struts/shocks, with an 8:15 appointment. Car wasn't even looked at for over 2 hours. After a 3-hour "diagnostic" delay, I approved the replacement. Total time: 6 hours for an appointment that was supposed to start on time. Picked up the car and was told it was running great. The very next day, the clunking sound was back again especially over uneven roads. Early June: Brought it in again for a suspension check. Told everything was tightened and the part might be defective. Good news that it would be free of charge. I mean i would highly think so. They ordered a new part, said it would take a week, and that the car was safe to drive. Over a week later, no call. I had to call myself on June 17 to check status, and the part had supposedly "just" arrived. I asked when I could bring the car in, and was told Friday, June 19, would work, I'd just need to give them a few hours. When I dropped it off, Mike told me I'd have to "catch him on a good day" and that they were too busy to finish it that day. Rescheduled to Saturday, despite having called ahead to set this up in the first place. Job finally done Saturday, told no more sounds. Clunking sound was still there. Took it to a different, independent mechanic, who diagnosed a loose control arm (especially driver side) within the hour. Since it looked like they've just been replaced. They recommended I take it back to CarX since it was their work and under warranty. July 7: Brought it back, multiple parts replaced again, told it was working great. A few hours later, grinding sound when braking. And still with clunking sounds. Next day: drop-off my car to CarX before work. By 9:30 told I needed $680 in brake work which was absurd given they still hadn't successfully repaired the ongoing clunking sound my car makes. Really they owe me a partial refund given the ongoing issue. I was met with "lifetime guarantee" reassurances, but they wouldn't even take payment over the phone despite everything I'd already been through with scheduling. I ended up taking my car elsewhere instead for a brake replacement. My car is still making the clunking sound to this day. Multiple visits, repeated "it's fixed, no more noise" assurances, and the original issue remains unresolved. Appointments don't seem to mean anything here, you'll wait hours regardless. They have no efficient process to get customers in and out efficiently. If you value your time or want a repair that actually holds, I'd look elsewhere. We honor our warranty? How so? I've returned every days off that I can. It's still not fixed. Like how many opportunities does this shop want? Because I don't have all the time in the world. Do I get a loaner car? Nope. Very loose control arm is a diagnostic I've gotten from a different mechanic.

I don't really know what anyone in these reviews is talking about but I love car x tire and auto in…read moreHanover park they have ALWAYS Been honest straightforward and helpful everything they recommend I may not be able to afford at the time but it's not a scam and we build plans together to get it done I will always be back

BE AWARE OF THIS PLACE!! We just had the WORST experience with this place!! SAVE YOURSELF SOME…read moreHEADACHES AND DO NOT GO THERE!! The manager is IRRESPONSIBLE and has the WORST communication and customer service skills, and they totally messed up our car after charging us for the work we DID NOT agree to. They told my husband the car cannot be fixed, then they went ahead and intend to fix the car WITHOUT OUR PERMISSION, then ask for $1100 for a job we DID NOT AGREE TO, and now the car is all messed up and not functioning right!!! We will NEVER go back there and would warm everyone around us to NEVER VISIT THIS PLACE!!! PS: They end up only charging half for the labor after several times of very longggggg and very unpleasant arguments and a whole day ruined. #carrepair #carx #badreview #badexperience