Vroom vroom ! When…read moresomething happens your ride, you end up here. I cannot count the number of times that we have been here . So here we go! The customer service here is amazing, epic, and outstanding. When you're without your ride? You panic! What am I going to do now ? The answer! Enterprise! Again, outstanding service and excellent service from this location. Every time something has happened to the vehicle, a phone call is all it takes and we are in a rental. Whether it be the insurance company or private pay. Use Enterprise! This last experience, yesterday actually the car is MIA, and an individual needs the car to make it happen these days. The insurance sent over the authorization and the paperwork was signed within a couple hours. We are back in shape for now while we await the limbo of the process for our car . The staff could not be more excited to get us off and ready to go, and vroom away. Thank for making a difference. A simple positive gesture made the whole experience even easier and bett

Diego helped me with my reservations. Easy process. For pick up and drop off. Definitely be back to…read morethis location

Large space, it's a bit off of the standard airport layout, so you have to take a shuttle here…read more(outside wait is hot in the summer). Most people not driving so the lines were actually short if any at all. Seats inside to wait at as well for the fam if you're doing your check-in. 24-7 service here, so that's nice. Straightforward. Allt he major carriers here, Enterprise, Alamo, Hertz, Payless, etc. Just give yourself some time to get from here back to the airport - it's probably 20min depending on the shuttle bus driver and they do wait for a bit to fill the shuttle.

Hertz experience here - mainly one of the customer support representatives named Leanne…read more Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

This has probably been the best experience I've had with a rental car in ANY airport! Flying into…read moreVegas, my expectations were very low for a quick pick up right off the plane. It took a hot minute for our luggage to arrive on the carousel, so that didn't help! When we got to the rental car 'corral' there was a line about 15 people deep. Thankfully, Alamo had 3, possibly 4, desks open, staffed & helping customers. Despite the high number of people in line, we did NOT wait more than 10-15 minutes before getting to the desk ourselves. Picking up the rental was a bit out of the ordinary for us this time. After we filled out the contract & paid for the class of car we wanted, we were directed outside to the Alamo lot. Once there, the porter directed us to row 4 and to pick out whichever car we wanted. We didn't have much to choose from... but it was nice that we could choose ourselves. We were able to compare trunk space as well as head space for my husband who's considerably taller than I am. After we made our choice and exited the lot, the adventures began. The car was clean with low mileage at pick up. We simply chose it because of its beautiful blue color, lol. Priorities!! 3 states in 5 days! The car was most definitely fuel efficient. We used less than $100 in gas! It was spacious for me... but not so much for my husband. It drove comfortably across the highways & through the tunnels. It did well in the desert heat, as well! Returning it was seamless, as well! We gave ourselves a little extra time as we had to drop off and take the shuttle back to the airport. For once, I can recommend a car rental location.... Seriously! They NEVER happens!

Being an Alamo Insiders member, it's ideal to stick with a one rental car company as much as…read morepossible to maintain your status level. Always enter your Insiders account number each time you book online so that you bypass the check-in counter upon arrival. Thank goodness I booked this rental car way before Memorial Day Weekend because rates were creeping up towards the ending of May! Alamo in Las Vegas shares shuttle service to its off airport rental car center. Upon drop-off, you can easily make your way back to T1 or T3 of Harry Reid International Airport.

Update- Riley at the actual store is amazing! So lesson learned.... Use the store - Do not call 800…read morenumber. Riley turned this experience from a 1 to 4 just by being nice and helpful! At this point they deserve less than 1 star, not all this locations issues but as company they are awful. First we get a car cover by insurance and the car has mechanical issues, we called them 800 number as the location is closed and they do little to assist. First, why rent cars in this condition? Barely takes off and hesitates when driving cause a safety issue. It smells as if the last renter threw up in the car. 800 number won't do anything, they just asking how many people will be in the car and luggage? I asked if they were actually listening to the issue that we can take it back but need to make sure they have a vehicle available. She would just keep asking how much luggage????? Well I don't know since ours is on the shop!!! I'll definitely not use them again when we travel, but why so hard to get someone to take care of their shoddy unmaintained vehicles and then not do anything when we call?? Curious -EDIT- they commented to contact them.... Had they read the review I DID contact them and nothing was done so we will go to the store when it opens and probably get the same dismissive disconnected service! Why even comment if you aren't going to address the review?

This Enterprise location really impressed me. I ended up renting from them for an extended period…read moreof time due to some unexpected car issues, and every interaction was smooth and genuinely pleasant. I was helped quickly each time, and everyone I dealt with had such a friendly, positive attitude. They even offered transportation to and from the repair shop, which honestly felt above and beyond. Customer service like that is rare these days. I've rented from other Enterprise locations before, and this one was by far the best experience I've had. I really value not having to wait around to be helped and each visit here, they got me in and out in a timely fashion. Even when I called in with questions, they were patient, kind, and made everything easy. I'll absolutely recommend this location to friends and family and will definitely rent from them again.

Was in Vegas for a short trip. Decided to book off the airport to save on some fees…read more Had a full size car reserved and confirmed via email. When I got there, only give two options for 2 SUVs which were pretty beat up. I asked for other options since there were other cars in the lot, but not given any support. Car worked ok...was a bit shakey, but still annoyed I didn't get what I booked for.

I can't tell you how quick and efficient and simple this location made for me to be able to rent…read morethis car. I highly suggest anybody needing a rental was coming into town to travel to the horizon Ridge location.

Location is far, and has a lot of crowd due to Las Vegas what else. But time being fast break…read moremember helped, as the line their was not so bad. I had rented an SUV for a day, for which I was charged extra for some reason, but the staff helped take care of it, or atleast helped put notes to get it sorted out, just need to wait until they take the extra charge out. With the new rental which I was about to make was a economy car to be dropped off at San Diego, but due to system error they didn't have me on the list. The staff helped get me a Pathfinder Nissan free upgrade, which was smooth sailing. Thanks for the quick turnover time as well, which helps specially when you are on a tight scheduled vacation.

Hidden fees not disclosed at time of booking. I'm a local resident, reservation through AARP…read moreTravel. 24 hours before pickup a local agent called me to inform me I would need to pay an additional deposit on a second credit card, bring proof of insurance, and utility bills to prove I lived here. I cancelled and rebooked with another company, and guess what no hidden charges, no proof of insurance, no nonsense about bringing my utility bill.

I know that car rental companies get a bad wrap from the people who leave bad reviews, but think…read moreabout the millions of people they have helped over the years who never left a review. Molly D is an absolute gem and a wonderful human being to deal with!!! 10/10 in my opinion!!! I'm very happy with both of my rentals and I personally wanted to say thank you!!! Thank you Molly D!!!

Horrible service. We were hit by one of their customers drive one of their rental cars....2months…read morelater we finally get a check cut to get our truck repaired, then we have to drive 5hours roundtrip to get a rental car from them while our truck gets repaired. Per their policy they only drive 45mins to meet us. Searchlight nv is 44mins away from their location and regional manager told us No on meeting us in searchlight. Definitely won't use them in the future. They will be driving to searchlight to get their rental back cause I'm not driving all the way back. Absolutely horrible service

I had a very professional experience specifically at this location, the best staff and great…read morecars!!! Tanya is soooooo courteous!!!

Would not recommend Budget. Every time I use them they charge for gas even though I refuel before…read morethe car is turned in. The last time I rented I even told the attendant not to charge for fuel because it's filled, they did anyway so I have to call and be questioned about where I got gas, how much, what time. Ridiculous! There are numerous other car rentals at this location that you don't have to deal with this,

The representative who assisted me, Christina, was wonderful! Very nice, quick, and helpful even…read morewhen I had some silly questions regarding my reservation. This was my first time using Fox for my car rental and only used them since I have a discount via T-Mobile; and this was my first time in Las Vegas. The location of the rental facility, however, is inconvenient if you're hoping to get off your flight and head right to the car rental. Two shuttle buses to get there is...something.. I really wish I looked more into the location, but I was booking via T-Mobile and was saving a great amount of money. I ended up traveling back home a day early, so, my car was dropped off early as well. My original drop off time was 4am, I dropped it off at 8am the day before; I was not comfortable taking two buses at that hour by myself, especially in a place I was not familiar with. Not an issue with Fox as a company itself, but just an overall safety concern for anyone traveling alone. I can't comment on if the area feels safe in the middle of the night/early morning, but I hope it is well lit and easy to navigate if you are traveling alone. I was happy that the shuttle wait times were short while heading to the airport and the drivers were very nice and handled everyone's luggage with care. I was also happy with how safe the drivers drove the buses, despite all the other idiot drivers on the roads. The two shuttle bus trip from the airport to the facility was roughly a 15 minute ride, and we waited maybe 15 minutes for the first shuttle and 5 minutes for the second. It's safe to reserve at least 40+ minutes once you get to the shuttle stop until you get inside the rental facility. Of course this all depends on how many people are waiting to get on the shuttle buses. My only issue was with reserving the car via 3rd party service, but that is not an issue Fox created. T-Mobile did not transfer my entire reservation over, but nevertheless, I had a reservation ready for me at the exact time I booked it for. Again, not an issue Fox created. Christina was extremely helpful explaining everything to me when I had questions with the billing. The exact car I booked was ready for me at the time it was reserved (mid-sized sedan). I just hate that I got a Nissan cause I hate those cars (lol) Overall, great experience! The reservation was easy to make, easy to read and understand, and the charges were clearly written and explained to me. Thank you Christina for making this an easy process during my first time in Las Vegas!!! :)

Expedia may look like it has the lowest prices, but be careful. The advertised price often doesn't…read moreinclude all the extra costs. By the time you add baggage fees, seat selection, taxes, hotel resort fees, or rental car extras, the total can be much higher than expected. For example, Frontier Airlines may charge around $95 for a carry-on bag depending on when and how you pay for it. That fee isn't always obvious when you're first comparing prices, so what seems like a cheap flight can quickly become much more expensive. Before booking, always check the total cost--including baggage fees, cancellation policies, and any extra charges--and compare it with booking directly through the airline, hotel, or car rental company. Sometimes the "deal" isn't really a deal once all the fees are added.