3/7/26 (2nd brow removal session)…read more My brows have been very stubborn and unevenly faded. After my first session, they eventually turned a bit red which I got used to. This session, Kaylen had to zap the red to make it gray. I am sure I am not explaining it very well but there is definitely an art to the machine use and expertise required for different colors that show up. Due to brow inks not being regulated, artists just mix and match to get the colors the clients want. This in turn makes the removal process a bit more complicated/more sessions. I have had a grip since I've gone to removery about not having an unlimited package for brows if a client should ask for it. I figured in my case, it would be an advantage for me since I have 10+ years of brows on top of brows. My body's elimination of the ink is also very slow. I have been explained many times of the rationale why they don't offer this for eyebrow tattoos but I would have loved for it to be an option. My case for instance, will definitely need 3-4 session at least. This is my only complaint about the service offerings. Off the soap box now. Kaylen is always very patient and educational each time I go. I do not mean to put my frustration on him, it is what it is. This time, we are working on fading the gray. Still uneven due to its nature. I will see him sometime in May. See y'all soon. Thanks again for putting up with my complaining, Kaylen!

They have canceled my partners appointment three times in a row either the day prior or the day of,…read morewithout any follow up on their end beside an automated text message and email. Unacceptable. Attached is proof of his June 15, 2026 appointment canceled the same day. Elias sent a text message suggesting he was "following up" on his call. He never called. Ridiculous.

Larissa was wonderful with my laser hair removal for underarms and full Brazilian. Very eloquent in…read moreher techniques and movements. She really focused on my troubled areas. Checked in with me several times during the procedure to make sure I was feeling well and the pain was not too much. Highly recommend. I'm super satisfied with the services. Thank Larissa!

They charged me for a reschedule appointment because the doctor put me on an antibiotic the night…read morebefore and I didn't give them 48 hours notice. After six weeks (4 weeks of treatments) I still have the same amount of hair growth.

My Experience at Removery Tattoo Removal & Fading -- Chino Hills, CA 91709…read more I am sharing my honest experience at Removery located at 13855 City Center Dr., Ste 3021, Chino Hills, CA 91709. Unfortunately, this was an experience I would never want to repeat. The first issue began before I even entered the office. The GPS directions were inaccurate and confusing, making the location unnecessarily difficult to find. After driving around longer than expected, I finally located the suite. Starting an appointment already frustrated from poor directions set a negative tone. Once inside, I checked in for my scheduled appointment but was told I would need to wait because another client had arrived late. While I understand delays happen, it added to the inconvenience after the difficulty locating the office. Thankfully, that session was brief and I was taken in shortly after. I went into the treatment room hopeful for a productive session. My tattoo removal specialist was Jessica, who introduced herself as a nurse. When I sat down, she instructed me that I only needed to ice my neck for a couple of seconds because I had applied numbing cream. This immediately concerned me. In my previous sessions, I typically ice for 3 to 5 minutes, sometimes at least 2 to 3 minutes, to properly prepare my skin for the laser. Following her instruction, I iced the left side of my neck for approximately 5 to 10 seconds. This was far less than I am used to and did not feel sufficient. When the laser treatment began, I expected discomfort, as tattoo removal is never painless. However, within 20 to 40 seconds on the first section of the tattoo, the pain became significantly more intense than any session I had previously experienced. Jessica continued working on that same small section on the left side of my neck for what felt like an extended period. I normally receive treatments in Brea with a specialist named Kaylyn. My sessions there are typically efficient, precise, and much quicker. While Jessica was lasering, I calmly asked if she was almost finished with that section because it was extremely painful and taking much longer than I was accustomed to. She explained that the laser quality and the level of my session could make it more painful and that she needed to do her job thoroughly. Even so, that one small section took approximately two minutes to complete. With Kaylyn in Brea, that same section normally takes around 30 seconds. The extended duration made the pain far more intense and difficult to tolerate. At that point, I made the decision to stop. I respectfully told Jessica, "Thank you, but no thank you," and informed her I did not wish to continue the session. I remained calm and professional. I then walked to the front desk and requested to reschedule or transfer my treatment to the Brea location. I was told they had already contacted Brea and that I could continue treatment there. Before leaving the building, I personally called Kaylyn to explain what had occurred. I also gave him credit for the quality and efficiency of his previous work on my neck. I explained that my experience in Chino Hills was far more painful than normal and that my neck already appeared more irritated than usual, possibly due to insufficient icing beforehand. During that call, I shared my perspective respectfully. However, I felt that my feedback was met with defensiveness. At one point, it was suggested that I had raised my voice. That was inaccurate. I did not yell at anyone in Chino Hills or on the phone. I remained composed and expressed my concerns calmly. I clarified that while others may perform differently, my experience that day was extremely painful and not acceptable to me as a customer. I also stated that I would be canceling my upcoming April 4 appointment at the Chino Hills location because I did not feel comfortable returning. I then requested the manager's contact information. I was given the name Frasier and left a detailed voicemail outlining the entire situation, from the navigation issues, to the minimal icing instruction, to the prolonged and painful laser session, and finally the response I received when expressing concern. Overall, this visit was deeply disappointing. From inaccurate directions to inadequate preparation and an unusually painful session, I left feeling physically irritated and emotionally frustrated. While others may have different experiences, mine was overwhelmingly negative. For this visit, I would rate my experience 1 out of 5 stars. I will not be returning to the Chino Hills location.

I went to this location for the first time and had a great experience! The office itself is very…read moreeasy to locate and very well maintained. The session itself was very quick and staff was welcoming.

I've been coming here for Dysport treatments for quite some time now, and I can confidently say…read morethis medspa is exceptional. The team is incredibly kind, professional, and always makes me feel completely comfortable. The office is spotless, well-organized, and welcoming, which immediately puts you at ease. They offer an impressive array of services and truly take the time to educate me on every treatment--what to expect, how it works, and the best options for my goals. I never feel rushed or pressured, only well cared for and informed. It's clear they value both results and client experience. Highly recommend!

They're awesome! I've been going here for a while now and it's always a smooth process. The staff…read moreare welcoming and polite. The first time I went they explained everything really well including aftercare, and made sure to use the right name for me when it differed from my paperwork. They really care about making sure to do a thorough job and have taken care to clear the hair from my face and neck. Laser hurts, but it's also working really well; and they take time to check in with you to make sure it's not hurting too badly and communicate every session to track your progress.

DO IT here. I came to my appt to find out info & ended up leaving with my first laser removal…read moresession!! Cindy was the nurse who assisted me today. She was amazing and had the most patience w/ me. I was so nervous and anxious about the pain and she made the experience lighter for me. I'll def recommend anyone to come here!! I paid for the numbing cream bc I'm pain sensitive and that made a difference for me.

Short version: The overall treatment wasn't too bad, but the receptionist lost my business over a…read more$25 fee. Because of this, I ended up finding a provider that's cheaper, more comfortable, and just a little better overall. - I tried to cancel an appointment, but their limited office hours made it difficult to reach anyone. When I finally explained that issue, the receptionist became defensive and insisted they call patients the day before appointments. In my case, no call was made. The only reminder I received was a text message sent three hours after the cancellation deadline had already passed, which isn't exactly helpful if the goal is avoiding cancellation fees. When I pointed this out, it felt like she wasn't really listening and said that I'd be charged $25 at my next appointment. I told her there wouldn't be a next appointment, and her response was, "That's fine." In hindsight, there were a few warning signs. The information I received from the receptionist about the procedure differed from what the nurse later told me. They charge for numbing cream (even though they tell you this upfront, it's still an extra charge on top of the procedure). The treatment chair looked like it had retired from a barbershop years ago and wouldn't stay elevated, so I kept slowly reclining backward whether I wanted to or not. To be fair, the nurse was friendly, professional, and genuinely pleasant to work with. No complaints there at all, she got that extra star on this review. (Even the receptionist was great to start off, I don't know why it flipped so quickly). What surprises me is that a business would choose to lose a long-term customer over a $25 fee rather than simply show a little understanding. Thankfully, I ended up finding a different provider, where the experience has been significantly better. The treatments are less expensive, the pain is noticeably lower, and the redness/swelling faded much faster afterward. (For pain comparison, I had to stop three times on an arm piece here and, at the new place I found, I went without stopping once. Initially I was kind of at a loss that I'd have to start over, but if that conversation hadn't happened, I probably would have kept coming here. Instead, I found a place that's a much better fit.

I had a lovely experience with my pico eyebrow tattoo removal. I have over 20 years of eyebrow…read moretattoos (regular tattoo, microblading, ombré shading) and wanted to start all over for the best outcome. This was my first time doing my full brow and was referred by my friend who has gone to multiple locations for this service and recommended this establishment as most efficient. The rep. On the phone was super lovely, answered all of my questions. They texted me a couple days before to remind me to complete some consents and place a deposit for $50 consult which can be used towards treatment if we move forward after consult. Dr. Tariq presented as kind, warm, competent. I felt immediate trust in him to do my service. Yes it was painful, but that is expected. He used ice to numb the area for a short period of time before going in. Because the eyebrow area is so small, it is tolerable. I do want to say I have a high pain tolerance. To me beauty = pain. ;) I anticipated that I would need 6 sessions 6-8 weeks apart however Dr estimated 2-3 sessions 6 weeks apart. I am 6 days post treatment today and it's gotten so much lighter. I could probably stop here but I def want to have as much red removed as possible. Right after treatment, my whole tattoo appeared gone but shortly after the redness started and I was so swollen for 2 days. Used lots of ice and bought the $25 aloe treatment gel mixture they sell. Can't wait for my 2nd session.

life-changing results in 8 months! Brenda is that girl!!!!!! got 6 sessions of brazilian laser hair…read moreremoval off Groupon (how i found their office), and honestly it has been a godsend. i have super thick and dark hair and extremely sensitive skin, so dealing with my pubic hair has always been the bane of my existence. now my hairs grow so much slower and they grow in super thin and light and my skin is so smooth and i don't deal with chronic pain from my hair growing in nor shaving anymore!!! i will be going back and getting more sessions for other parts of my body for sure! their deals are good too so i might not even need groupon :) highly, highly recommend! also the pain of the sessions is not that bad and they are over super quick!

I went to get a quote for removing my eyeliner and eyebrow tattoos. The consultation was…read moreuncomfortable; I felt belittled. It was very unprofessional for them to make me wait 30 minutes past my appointment time, and the person kept answering personal phone calls during our meeting. The quote they gave me was expensive, charging per side per session, with no guarantee on how many sessions it would take for complete removal. Another client told me in the parking lot she was on her sixth session with no results. After months of searching and wasting money at another med spa (avoid Kim's 3D in Anaheim btw), I finally found a reliable place for tattoo removal that works without costing a fortune. Look up Enclave. She's a life saver! In short, do your research and believe the negative reviews; they're there for a reason.

My advice is to temper your expectations. Getting tattoo removal requires multiple session over…read moreyears. While each session was quick the tattoo slowly fades each time and the healing process sucks. The last few times I got ugly blisters. You have to wait about 2-3 months for the tattoo to heal to get lasered again. I started going in March 2023 to remove a regrettable tattoo I got about 9 years ago. Took 2 years and 8 sessions for the tattoo to be light enough to be covered up. Dr. Tien was great. Every session was quick in and out.

Love coming here!! Amy is the best!!! Great gals and…read morecustomer service! Face feels and looks so pretty!!

Tried Mirako Spa in Garden Grove for the first time and got their $89 signature facial. Such a good…read moredeal for how thorough it was. My skin felt super clean and refreshed after, like they actually did a real deep cleanse and not just a basic facial. It's located in a quiet, secluded plaza which makes it feel calm and relaxing. Staff were gentle, professional, and didn't push products. Overall a great first experience and I'd definitely come back.