I was going to Satori after almost 2 years. My technician Dasha who I have seen in my previous…read morevisit as well made me feel very comfortable and the whole experience was quick and seamless. It's been so cold lately but the moment I entered the room it was warm and cozy which instantly made me feel at ease. Satori laser has a great environment and very professional and caring staff.

I had a very disappointing experience with this business…read more I called to ask a simple question about whether first-time customers receive any discount. Instead of answering my question, the staff repeatedly tried to sell me a six-session package. I asked the same question multiple times, but they kept avoiding it and continued pushing the package. I had already booked an appointment for the next day. However, they canceled my appointment today, claiming there was a "communication issue." When I called to understand why, they refused to discuss it and simply hung up on me. I found the customer service to be unprofessional and disrespectful. If a business chooses to cancel a confirmed appointment, the least they can do is explain the reason politely instead of refusing to communicate. Unfortunately, this experience left me with no confidence in their service.

Today was the first time visiting this location and I just know this will be where I will be doing…read moremy remaining sessions. The place itself seems identical to the Williamsburg location but I like this one better. The receptionist was very friendly and helped me to schedule all of my appointments on the same date so I'm not coming to Laser Away a million times like I work here lol (not sure why they were scattered out to begin with) She also informed me of the update where we can be in the sun before/ after laser. I was concerned how was I going to be outside this summer with 8 treatments remaining. Glad it won't be an issue now. The woman who did my laser (I wish I would have gotten her name) was very informative and made me feel comfortable. This was my second session so I'm still pretty new. I added on a new service, my upper lip (because why be hairless everywhere else and still have a mustache?!) and the woman walked me through what it would feel like and even did a test on my neck before we began- I appreciated that. She was thorough and took her time making sure to get every spot. I already booked my next appointment and I can't wait to come back! I've seen amazing results after the first session so I can't wait to see if any hair grows back now.

Storytime: removing my former 5 star review because laseraway is DOWN BAD... story time: tonight…read morethe "manager" yona wanted to leave early so she called me at 655p to tell me she was cancelling my 7p appointment booked weeks ago and that I planned my work schedule, childcare and plans with friends around- I had already driven 30 minutes to get there and was around the corner. She then yelled at me when I suggested I should receive some sort of compensation for the severe inconvenience, told me I was out of luck because I already paid for the service and then hung up on me. Every single laseraway employee I've ever met has told me they are looking for a new job and hate working there and clearly it's managers like yona driving away good employees and customers. I'm shocked she still has a job with customer service/managerial "skills" like I saw tonight, but hopefully she enjoyed getting off early tonight on June 23 2026. Avoid and take your business elsewhere unless you want your appt cancelled without notice 5 minutes before so the manager can tell you she doesn't care because you already paid for the appt, hang up on you and then leave early.

I've been coming to this place for many years and cannot recommended them enough. The staff here is…read moreextremely courteous and helpful. I've had many different technicians over the years, some better than others but all of them are professional when doing the treatments. The front desk staff in particular provides great customer service and are very easy to contact when I need to schedule or reschedule an appointment. I've had laser on most of my body and now I only need to go every couple of months for maintenance since some areas do grow back due to hormones. They use Cynosure laser and this has been very effictive for my skin. Getting laser was the best investment since I really don't ever have to worry about shaving anymore. They always have different promotions available so the prices are reasonable. I highly recommend this place if you're interested in laser hair removal.

Waited weeks for a consult that could've been a phone call. I listed the medications I take at the…read moretime I booked my consult, however they waited until I came in to check if any were photosensitive. One is, so I can't even book until I provide a doctor's note. I could've done that weeks ago, and I would've just bought a 50% off package with the holiday deals and booked my first session if I didn't need to first come in for a 3 minute consult. The front desk staff was nice (though I have no clue what their names were because no one introduced themselves) and I was seen on time, so two stars for that, but three stars off for wasting my time. I've been preparing for weeks to begin laser treatments - no waxing, no sun, only shaving, etc., and now I'm unsure whether I should bother going back or find a different provider. UPDATE: Following my consultation, I received an email soliciting my feedback. I provided it and expressed that I had a poor experience during my consultation but remained interested in purchasing a package and working with a different specialist. No one acknowledged or responded. It now seems I'll be purchasing services elsewhere since Laser Spa doesn't care enough to earn my business with a simple response to an email. The location really is convenient and I prepared for many weeks for the treatments, so this is highly disappointing.

Today I went to Erase Spa for my laser hair removal appointment, and I was genuinely excited to…read morebegin my session. Unfortunately, my experience was very disappointing. Your website clearly states the estimated length of each laser treatment (for example, full legs - 20 minutes, stomach line - 15 minutes), so I had certain expectations regarding the quality and thoroughness of the service. I arrived early for my appointment and was the only client in the waiting room. After waiting about five minutes, the technician brought me in on time. From the start, there was very little communication. She only asked the standard questions about retinol use, antibiotics, and similar medical information, but she never explained the treatment process or what to expect during the session. What concerned me most was the treatment itself. The technician did not mark or properly assess the treatment areas, and it felt like she was simply guessing rather than being precise. She didn't pause to check that every area had been treated evenly. When I asked her to lower the air pressure because I was uncomfortable, my request was ignored. This location is not the same since the previous technicians left. The level of professionalism and attention to detail has noticeably declined. There was no welcoming atmosphere, no effort to make me feel comfortable, and no sense of structure. What was especially frustrating is that there wasn't a single other client waiting, yet the technician still rushed through my appointment. The session was completed much faster than expected, and I honestly do not believe all of the treatment areas were covered properly. Laser hair removal should be performed carefully and methodically. The technician should be checking that every section is treated evenly rather than rushing through the appointment. As a paying customer, I expect a thorough treatment that matches the standards your company advertises. I left feeling like my appointment was rushed and that I did not receive the quality of care I paid for. I hope this feedback is taken seriously so future clients receive the level of service they deserve

Erase Spa is my go-to for laser hair removal! If you live in…read moreNYC or the surrounding tri-state area, it's a short walk from Penn Station. Personally, I coordinate my appointments so I can go before or after work and just hop on the train. All of the techs are super nice and do a great job. Today, Elizabeth was my technician - she was so thorough and professional.

Jessica really takes her time. Because everybody's face is so very different. She considers all of…read morethese things and recommend what is best. And will not do something just for the sake of it. I trust her with my face and that's a lot to say.

I came there ,was very sick with ShinglesI couldn't come, but I still went and I regret that I…read morewent there. The receptionist is terrible. Very rude. I parked my car next to their door. It was a parking. They didn't even have sign that No parking there. I went outside. My car was toud. I went back to the doctors office told them that my car is missing and they all was laughing. had to go through so much to get back my car never again I go to that place. People is very rude. Don't have a doctors only physician assistance. I came home very aggravated and more sick , unbelievable. You go to places to get healed and you get even more sick than it was. terrible place

- been going to Monica for the better part of a year for legs, bikini and arms for laser hair…read moreremoval - tho I have a fairly strong allergic reaction to the inevitable "shedding" I'm still vigilant in my visits because of how effective they've been - she's very kind and meticulous in her work - competitive pricing for not just the area but the city in general - soothing and clean space - have had such positive results/experience that I plan on coming back for years to come until I basically have my whole body zapped! - I have a high pain tolerance but I still recommend taking 2 excedrin about 30 min before your appointment to help with the pain of more sensitive areas - cannot recommend her enough

Monica is the definition of professionalism. From the moment you arrive, she creates an atmosphere…read moreof calm competence and trust. Her knowledge of laser hair removal is evident in everything she does--she explains each step clearly, prioritizes comfort, and works with remarkable precision. I had my lower legs, underarms, and Brazilian treated with her, and every session was conducted with the same care and consistency. My results have lasted for years. She is the best.

Amazing laser office! My provider Sanya was very sweet and spoke with me about my medical concerns…read more The office communicates with you about all your concerns and takes meticulous notes on your treatment.

Krystal was an absolute gem! Loved her & great service at Milan! The lifetime warranty is a game…read morechanger that nowhere else offers!

Best spot to get your laser hair done. The staff is nice and service is great and fast.read more

I've been coming here for over a year and they always have appointments available. They're really…read moreaccommodating for your schedule if you're a busy girlie. More importantly, I came here for laser hair removal and it's been no complaints on my end. The technicians are really thorough and the lasers stop my hair growth in unwanted areas. I've done full Brazilian front/back and under arms. Just renewed my package for another year. They have deals year round!