I've gotten laser hair removal + other treatments. The aestheticians have great bedside manner, and the front desk is top notch. It's really great that Laser Away can provide such a wide array of treatments, at reasonable prices. read more

Very nice place and very nice and kind people all the time! I have been using services from here by a year and always has been an excellent experience! Thank you Vicky and Kim for your excellent customer service! I can't wait for my next appointment! read more

The service here is always fantastic! Kind front desk staff and greetings, clean, well-kept facilities, and quick and easy laser treatments. I was on the fence about tattoo removal due to how painful I heard it might be, but the experience here always feels like a breeze! read more

Definitely mediocre and overpriced. There's other places with better value. This was my third laser hair removal treatment for under arms - so far I have not seen much change. I don't feel inclined to buy more treatments especially after today. They screwed up my appointment. I have text messages confirming my appointment at 4:30 so I showed up on time. When I arrived they said my appointment was at 4:45, so they asked me to wait. Another person showed up at 4:40 that originally had a 5:00 appointment scheduled, but LA told her over the phone that they can see her at 4:30. Why? Meanwhile I had to wait and they didn't even see me until 4:55!!! Not the best guys, won't be returning. read more

Definitely recommend, the ladies here are so nice! Like you just wannna grab a coffee with them and chat After only 2 sessions I can already see the difference in my armpit area. It took a month for anything to grow and even when it did it was less than before! read more

very bad service. Bought package from Groupon. They cancelled my appointment 3 times for no reason just because I did not buy other products. Be careful of Groupon trap. read more

Just. Terrible. I purchased laser hair removal package. And had problems with several people within the company telling me one thing and someone else telling me another as it pertains to skin they can and can't treat, or else my skin would scar. Thanks guys. This information would be helpful if it was consistent across all employees and five conversations ago. I had five conversations about this and went in twice. Only to, in the end, just ask for my money back because it turns out they couldn't treat my skin after all. This and several times they've had to reschedule my appointments. Terrible customer service and a huge lack of trust in the company brand after this. read more

Professional, helpful, great to have them in Burlingame. I have been using since they opened and have always received professional treatments and service. read more

The customer service here is fantastic! I am so excited to be getting rid of unwanted hair permanently!

Was seen my Lauren B.today and it was great!! She was friendly, informative and made me feel very comfortable! I appreciated the insight she provided me on other treatments (facials) I was Inquiring about! Thank you Lauren B! read more

horrible! emme is the worst!!! appt at 2pm came in at 2:02 she was over the phone for like 12-15 mins so i waited too long before she checked me in. and when i got her attention she said i was late for my appt! what a disappointment! WOWW REALLY!!! she should have checked me in first before taking calls or put on hold or whatever!! SHE OBVIOUSLY DOESNT KNOW WHAT SHE DOING!!! i said i need may appt then the nurse came offering me for limited treatment today because run out of time its because of that lady in the FRONTDESK NAMED EMME ! WOW!! well i was here for two treatments underarm and brazillian.. what a disappointment! when you guys even have 5 mins grace period. i was here 2:02! Well i dont have a problem coming back here before. hope everything will take care of specially the Frontdesk lady Emme! read more

Horrible location. As the other people have mentioned, they'll sell you a package deals and do not honor it when you're back for treatment. They will tell you they do not have availability to for you in, will hang up on you when you do try to schedule and then automatically cancel your appointment. I bought a head to toe package and have literally been only seen twice FOR ONLY MY FACE. Mind you, I have the FULL BODY PACKAGE. I have tried to schedule multiple times and each and everyone I was told that they don't have availability for months. Really wish I had checked the reviews here before giving my money to this shady business. THEY WILL SCAM YOU. I would never suggest laser away to anybody in my right mind and as a matter of fact, I make sure to warn people about them. DO YOUR RESEARCH BEFORE GIVING YOUR MONEY TO THIS DISGUSTINGLY SICKENING PLACE. I will continue to try to reach out the the head quarters (if theres one) to make sure I file an complaint. LASER AWAY SUCKS! read more

This place is unbelievably difficult to schedule with. When you call to change an appointment they will tell you they have no availability even when the place is empty, and if you show up 6 minutes late they will refuse to see you. They will lie about their availability to you for no clear reason. read more

I came to Laser Away for hair removal and was lucky to get their special deals. I had heard great things from my friend, who is currently a customer at this location. I went in for a consultation and spoke to Liz, she explained everything in detail. I can't wait to start my treatment!!! read more

I love them, the staff is so nice and professional. I am so glad that they are opened again even with everything going on .

This review is well deserved and certainly overdue. Blossom is great! Extremely detailed in her work, and not too chatty- which I appreciate. Pair that with the friendly and informative service I received at the front desk from Rochelle, and a 5 star review is earned. Thank you LA team! read more

I've been coming here for 3 years already. Did my entire body: face arms legs. I recently had Lydia and Darlene. Both very detailed and professional. read more

When you hit a certain age and your face starts to look like a well wrinkled prune it's probably time to hit a Laser Away Spa. They offer a choice of treatments, all of which involve a laser. From hair removal to Clear and Brilliant and other things I'm a lscared to try. They're open seven days a week from early morning tll late evening. There really are no excuses for not trying to look just a little better when something is this convenient. Ask for Darlene! She is meticulous, knowledgeable and wonderful! read more

I'd look elsewhere. The facility is great, as is the staff. For the most part, they are a well run operation. That said, scheduling is an absolute nightmare. To spend this much money and be met with such difficulty when trying to schedule even six weeks out is insane. Additionally, I've had to situations on the customer service side that have kind of been a joke. One involves showing up only five minutes late as the last appointment of the day, and having them try to reschedule on me. Now today I just show up, only to find out that their equipment is offline. They were supposed to text me, but sent it to the wrong number. Unacceptable. I regret my decision to have gone with this location. read more

Great laser removal service, plus they have friendly and efficient staff. I'd recommend them 100%

I absolutely recommend Lauren B. to be your technician!! She is kind, gentle, and very thorough with the process of laser hair removal. A great technician definitely makes the process so much more better! read more

I'm so disappointed at their cancelation and how hard it is to make an appointment. They canceled 2 hours before my appointment and I've been trying to reschedule the whole week. I should had taken the other reviews more seriously. read more

Claudette at the front desk was very friendly and accommodating. My experience was great at laser away Burlingame. My nurse Darlin explained everything I needed to know for my procedure and was very careful during my procedure. read more

This location is terrible. They had me by a package of clear and brilliant (6 sessions) They are available on first 2 sessions and after that you'll have a hard time to book your next appointment. I asked for a refund since February 2019 and was told that they will process the check. I keep on making follow every 2 weeks and no check has been processed until now. Almost july now. All they want is your money! read more

Great experience today with Lydia. She was very knowledgeable about the laser hair removal process and I loved her technique. She is a great asset to the company. read more

Weirdest experience ever. I was trying to look for a closer place to get laser as I had switched jobs. Walked into the bathroom and it needed to be freshened up. While walking there I saw employees eating in the treatment work (probably on break but still didn't feel comfortable with it). The whole place in general just didn't feel as clean as it should be for a place that does skin treatments. Had to wait a long time for my consultation. Kim proceeded to take me to the back room, she looked unkept and mentioned she was moving. I went in looking for hair removal upper lip and chin. She then started to try to sell me Botox and juvaderm. Made references about my skin (I had just come out of a facial so was a little red with some acne scars). The worst part is that she started to crunch numbers for me. I had seen a deal on group on but didn't tell her to see what numbers I would get. It was way over the prices from the sale price and from the current place I am going too. She then lowered the price. Which I don't understand. There should be a standard price and a package pricing. Felt like I was negotiating a car deal. Did I mention she gave a plug for her real estate job as well? Asking if I had bought a home yet. I just walked out there thinking runnnnn. I will stick with professional and clinic places like my current place in Mountain View. Not a chain laser clinic. read more

This place is terrible. They sell you a package and then you never get to use it. Each of my appointments so far has been terrible. They run about an hour behind and you have to be on time. So you're just waiting! Try and ask the receptionist about when you'll be seen and they are rude and tell you to wait you're turn. If you value your money stay away and fine a more respectable business. read more

Excellent Customer Service, the staff is always so friendly and very knowledgeable. Very happy with my Clear and Brilliant sessions so far! My skin looks and feels great, I would definitely recommend this place to my friends :) read more

I came to Laser Away in Burlingame to get Thermage and Claudette helped me through the process ! Her customer service was A Level! She made me feel like a priority, at ease and very comfortable in guiding me through my treatment and followup! Overall the entire staff is friendly , the clinic is super clean and the neighborhood is great! Most important of all, my results are GREAT so far! Next up is a tattoo removal that I'm definitely getting done there! I highly recommend this Laser Away location! read more

Idk how so many people are satisfied, they never answer they're phone at front desk and they're complete scammers. I paid for my Brazilian and finished treatments but the hair still grows back I see no difference I told them what happened and they said they'll give me two comp sessions and they never did. Never gave me a call. My friend had the same issue and they gave her the free ones. Feels like I'm being discriminated against especially after the nurse assumed I was "middle eastern" Bc of my hair. Anyways I STILL went back and purchased a package. They said it was 13 sessions when I paid in full now all of a sudden it's 10. I guess it depends on the certain treatment you're getting but ladies and men compare the prices with other places just because laser away is a big company doesn't mean they're the best. read more

Yelp should let us leave negative stars or NO stars. I don't know why I keep expecting something different. I regret the day I bought a package here since the location is close to home and convenient but now again this morning when I tried to schedule an appointment my experience was the WORSE I have ever seen with any organization. I definitely won't be going to THIS location again but feel cheated cos I have to look for another Laseraway location , which is bloody inconvenient for me , but what can I do .. I have invested money with these folks are they are such rude and incompetent front desk ..I would highly suggest folks who are reading this review _ SAVE YOUR MONEY AND GO ELSE WHERE. read more

I've been going there for a couple years to have a basic arm tattoo removed. I bought an 8 treatment package that seemed like a good deal. At first I didn't know better but now looking back I feel like the first 4-5 treatments were a show. The tattoo didn't change. Finally the last few treatments all of a sudden there was some progress.....but now I'm out of treatments. Had all the treatments been as good as the last ones, this tattoo would be gone. Instead, my friends and co-workers laugh at tattoo that won't go away. 5/2/19 To laseraway's credit, when I contacted them concerning the above they gave me two additional treatments. The customer service is pretty good. read more

I was walking past and they were having a big event and the set up was GORGEOUS!!! Cute balloons everywhere basically in every corner and drinks and snacks. But they had a huge sale, but of course when I spoke to the front desk about another treatment she said "I already spoke to you about it and gave you a price" and it's a very very small front area so both other clients heard have to admit I felt embarrassed. So I asked about the Botox and she said I would have to purchased all at once 100 units. Wrote it down so fast and kinda shooed me away. If there was a fresh new face at Laser Away I wouldn't mind going inside but now I don't even want to go inside to buy Latisse for my lashes and front desk says if I got a reaction they don't stand behind that product. Made me feel weird leaving. read more

Okay I need to update my review because Katrina and Marimba have totally changed my view on the front desk staff. They are so caring, personable, and genuinely care for their clients. Love them JUST as much as the nursing staff! they have so much clients, idk how they remember all of us, accommodate so many appts in one day. I love the gorgeous staff! I am a redeemed client who had a bad experience at first, but thank goodness for Katrina and Marimba! I'll definitely be coming back and getting more services. I also live for the pink theme! read more

The staff is amazing, very friendly and helpful. I been coming here to Burlingame locations from more than 2 years now for various treatments. Best laser hair removal results eve for brown skin. Makes life so much better when you don't have to plan to shave to wear a dress or a short. They are flexible on schedule and they will work with the time fits your busy schedule. Don't miss out! read more

After using the Burlingame LaserAway facility I was very disappointed in their lack of professionalism and decided to move away from using LaserAway services. The office sales tactics gave me the impression of used car dealers. Their customer service was non existent. They tripped over themselves for purchasing clients and couldn't keep their numbers straight. If you were already a customer you were ignored or put on hold if there was a potential customer nearby. You could be in the middle of setting up an appointment or asking questions and they would ask you to hold on to go through a whole sales pitch if a potential new customer walked through the door. I was done, disgusted and was turning friends away. It changed when I saw some great deals show up at LaserAway and I walked into the Palo Alto office, near my work, fully expecting to be disappointed. To my surprise, my outlook on the company changed. The entire office showed professional, high customer service and sold more in line of respectable salespeople. The Palo Alto office, and specifically Sami, flipped me from an outgoing customer to one that has made significant amount of purchases for myself, my family and has given multiple referrals for. I will be a customer of that office, assuming they do not go the way of the Burlingame office. read more

LaserAway in Burlingame is the best. The nurses are efficient and explain things thoroughly. The front desk staff is friendly and helpful.

Vicky is amazing. She's so sweet and kind and patient. I had a clear and brilliant at Laser Away and Vicky explained everything to me! I hope I can treat me in the future read more

Kim was awesome! She was so helpful in providing me tips on how to get the best out of my treatments. She made the scheduling process easy and smooth. I highly recommend. read more

I've been going to LaserAway for a while now and have been meaning to write a review about Emme. I've booked many appointments with her, and she is by far one of the most helpful, accommodating, and professional consultants I've ever dealt with. She has a wealth of knowledge about the treatments provided and is always happy to help me with any questions. Besides being professional, Emme has a warm personality and is always so welcoming to me. I can't say enough good things about her; she is the best! read more