one star rating is generous based on the experience I had with this organization. The "owner" Ashley is unreasonable to deal with. If you question her decision and want to speak with a higher authority she will not provide any information on an alternative representative. It is almost impossible to reach or locate any of her Supervisors as the company appears to have many roadblocks to stop a patient/ client from speaking to anyone else but her. Ashley is not a Doctor and after countless web searches I was unable to find the name of any Doctor who oversees the Laserbody MD franchise. Read all the complaints on the BBB and you will see a regular theme of people being pressured into services without given time to think. In my case I ended up getting a full contract cancellation because I disclosed a medical condition on their forms but was sold a service I couldn't do. Ashley was adamant about not refunding/cancelling my contract but was happy to let me choose another service. When I declined I was told that almost no one, even some cancer patients, are denied refunds (wow right?). Due to Ashley's unwillingness to reason based on her staffs pressure sales and inappropriate service selection I was forced to seek out and discuss my situation with A senior staff member of Laserbody MD's Finance Company (Lendcare). After many lengthy discussions with Lendcare, and needing the assistance from my Oncologist from Sunnybrook Hospital to intervene, The contract was eventually cancelled! This process was very time consuming and stressful to say the least. My best advice for anyone considering using Laserbody MD is purposefully leave your credit cards, cheques and cash at home for your initial consultation. Do not sign anything and walk away even if you like the offer. From my experience that amazing offer they want you to sign asap will be on the table again the next day or two, or at another clinic. Please give yourself time to research other companies as well that are more transparent than Laserbody MD. Choose a clinic that has an actual Doctor's name on the door rather than a secretive web of who's in charge and accountable if anything goes wrong. Many people have not been able to get their money back so please do not sign anything with them until you have read the full reviews - buyer beware read more

I met with a medical associate at the Don Mills location and was ultimately cheated. and misled. I express my frustration of $ 1000 express my extreme dissatisfaction with the service I received. They advertise promotions online, but in my experience, they do not honor them. I believed I was eligible for their advertised 50% discount on treatment, but they initially denied this and then inflated the price, charging me for the full-priced package. Associate signed me into a contract without first showing me the terms or discussing the details. Despite my repeated requests, she refused to provide a breakdown of the charges or show the contract terms. Additionally, she claimed to offer a 50% discount, but I was charged the full price instead. It wasn't until I contacted customer service on the second day that I finally received the invoice, at which point I realized I had been overcharged and learned about the return policy. Associate never mentioned the return policy, nor did she explain the contract terms, even though I explicitly asked her for these details. I left without any proof of the transaction, and I find this highly concerning. She jut asked me to sign on note pad and I was thinking the invoice comes after but never had an intension to provide the agreement even after paying. When I escalated the issue, the manager informed me that Associate was under no obligation to explain the terms, even though I had asked for clarification. This response surprised me, as I believe it is a basic duty to provide such information when requested. The manager further insisted that if I wanted a refund, I would have to pay the full $4,000, and she refused to offer alternative services for the $1,000 I had already paid. I am deeply disappointed by how I have been treated and feel cheated by this entire process. I intend to report this issue to the appropriate authorities, including invoking the Consumer Protection Act, to ensure that other customers are safeguarded from similar experiences. She signed me into a contract without first showing me the terms or discussing the details. Despite my repeated requests, she refused to provide a breakdown of the charges or show the contract terms. Additionally, she claimed to offer a 50% discount, but I was charged the full price instead. It wasn't until I contacted customer service on the second day that I finally received the invoice, at which point I realized I had been overcharged and learned about the return policy. Associate never mentioned the return policy, nor did she explain the contract terms, even though I explicitly asked her for these details. I left without any proof of the transaction, and I find this highly concerning. When I escalated the issue, the manager informed me that Ghazel was under no obligation to explain the terms, even though I had asked for clarification. This response surprised me, as I believe it is a basic duty to provide such information when requested. The manager further insisted that if I wanted a refund, I would have to pay the full $4,000, and she refused to offer alternative services for the $1,000 I had already paid. I am deeply disappointed by how I have been treated and feel cheated by this entire process. I intend to report this issue to the appropriate authorities, including invoking the Consumer Protection Act, to ensure that other customers are safeguarded from similar experiences. read more

Horrible. I was extremely happy with my provider in Pickering & have been going to her for Brazilian for 2yrs. In the last couple of months I have been switched without notice to someone else. I have to call & insist that they switch me back. I shouldn't have to do this every 6 wks to make sure I'm with my provider. It's BRAZILIAN. I refuse to be passed around the office like a PIECE OF MEAT. You wouldn't accept this from your dentist or hairdresser. Laserbody MD makes me feel like my loyalty is not appreciated and I am not treated with respect. The office staff in Brampton are rude. On my last visit to Pickering, this new girl who was doing my legs burnt me. I've got a painful red mark on my leg. I called the head office to ask what I should do about it. At no point did they offer an apology. Just hell bent on getting photos for "coaching purposes". It's not my job to coach your staff. It's YOUR job to make sure they're properly trained because they can obviously hurt someone. This place is the worst. I will not be returning and will tell everyone I know to look somewhere else. Toronto is a big city with lots of other options. read more

LaserBody MD has proven to be an incredibly frustrating and untrustworthy experience for me. During my initial consultation, Rebecca and Negin failed to mention their final sale policy, which they conveniently hide in their contract. They assured me that the contract was just a formality, only including the specifics of my package and the pricing. Unfortunately, I made the mistake of trusting their word instead of insisting on reading the contract myself. NOTE: DO NOT SIGN ANYTHING UNLESS YOU ARE COMPLETELY SURE YOU WANT TO/ CAN PROCEED. Adding to my distress, the contract itself even had incorrect promotional details. It mentioned a 50% discount, while I was told I would be getting a 70%+ discount. When I pointed out this discrepancy, they simply brushed it off, assuring me I would still receive the higher discount. This kind of oversight only made me more anxious about their reliability and honesty. After signing, I was informed that it would take about a year to complete the 8 sessions. However, I've since had different staff members provide conflicting information about the treatment process. Some have said different things about the number of treatments needed, the intervals between them, and even the efficacy of treatments after sun exposure. This inconsistency only shows how disorganized they are and how little they truly care about their clients' well-being. They seem more focused on creating a false sense of security to lure you in and take your money. When I realized I had been misled, I expressed my concerns to their "highest manager," Ashley. Her dismissive attitude, essentially telling me she's "been around the block" and there's no chance I can back out now because my feelings can't change the contract was unprofessional and extremely discouraging. She also mentioned that she's seen this happen to clients repeatedly and that fighting it in court is a long and expensive process. Guys, this has happened to multiple people. I am not the first victim and I probably won't be the last. I am now a part of this statistic, trapped in a service I have zero confidence in. She made it clear that because I signed the contract, there's no way out, regardless of how misleading it was. Now, due to a change in my circumstances, I will be leaving the country for an extended period for schooling, making it impossible to follow through with the treatments. I did not know that it would take approximately a year to do the treatment as I have never done laser hair removal before. Again, I was made aware of this after I had already signed. I canceled all scheduled appointments on the same day as my consultation, and I haven't received any services to date, yet they refuse to release me from this ~$3000 contract. Ashley mentioned that the financing company, has already paid them the full amount for my laser hair treatment and my payments are still expected over a 24 month period starting October. I have been extremely anxious for the past week, knowing I'm locked into a service I can neither use nor trust. LaserBody MD's lack of transparency, consistency, and empathy is appalling. If you're considering them, beware--this is a company that preys on your trust and leaves you with nothing but stress and regret. read more

Went in just to get some general information and was impressed with the front desk service. Very courteous, the management clearly takes pride in their business. Not quite ready to have any treatments yet, but when I am I will be returning to this location. read more

Was really pleased with the treatment I received here a couple days ago. The clinic itself feels very clean and modern, and the staff were professional, efficient and courteous. Very good experience overall. read more

i spent $7000k in this clinic and for what my stomach is just as big as the day i went in, it is a fars and a scam , do not do spend your hard earned money, if i had the money i would sue them !!!!! read more

They will get you to sign contracts and payment plans stating that if your skin gets burnt during any of the treatments, they won't offer you a refund or compensation. I continue to pay for services I can't use. Be careful and beware of this place especially if you have any pigment in your skin. read more

Never going to this place ever again. They lie to you put you on long holds transfer the calls and always tell you something very different than what really happened. Especially Lisa there manager. I had pico-sure done at don mills location was not happy there was no difference then when I went in before treatment. I had 1 chemical peel left they book me on family day when there not open this was at a different location and then don't accommodate you with a few dates but only gave me 1 date that I had a dr apt and now it expires. Lisa the customer manager is horrible to deal with and should not be dealing with clients at all she is unprofessional and didn't care that there is recovery times and avoidance from the sun should be considered after and before treatments. I Will definitely not be going back and completely upset at how lisa treated me and with there service. read more

Stay FAR FAR away from this place. I signed up for services in Nov 2022, then my health took a turn. I only had 1 visit and called to cancel before the 90 day period. They have debited most of the money from my account disregarding my request for a refund. I have only received 1 treatment...1 that's it!!!!,. Ashely their "manager" continues to kneel on my neck demanding full payment like a dictator and stating that all sales are final. This was a purchase and then 30 days later my health took a turn and then I had to re adjust my life. I have NOT received full services as promised, I have NOT received any type of client centered compassion. Ashley is adding hardships and stressors with threats to ruin my credit. My health should be a priority especially in a time where we are putting people's mental health and well being first! Ashley is demanding payment for services I never received, this unethical. She has also escalated to aggressive threats of "contractual obligations" and ruining my credit. As a society we are all trying to make our way out of Covid. Is this really how a company that deals with your body should disregard a customers overall health. Laser MD has a contractual obligations to provide service and has not. Why would i want to have my body undergo treatments after this traumatic event. For a bunch of "nurses" this is far from best practices or awareness of the mind body connection. STAY AWAY. read more