I got a lash lift by Inna on November 18th. The last time I received a lash lift. (not by Inna) was around 2019. The process went fine, but about a day or two later, my eyelids started to itch and burn and the following morning I woke up with swollen eyelids. I was not too worried about it and took some Benadryl and put cortizone cream on my lids for the itching. The swelling went down the next day, but the stinging and itching was still somewhat there. I continued to monitor the itching and stinging, which only seemed to occur when I would use my skincare products, which I've been using for a very long time and have not introduced new products into my routine following my lash lift. I received a text from Inna about 10 days later, asking how I like my lashes, but was unable to answer due to being out of the country for a wedding. When I returned, I texted her back and let her know that I had an allergic reaction to the chemicals used in the lash lift procedure, to which she asked me to show her pictures. I sent her pictures the following day, and she proceeded to tell me that it wasn't the lash lift that caused the reaction, and asked if I have used new skincare products or eye creams. I told her I had not, and the only that that had changed was me getting a lash lift. I had also went to the doctor and told me that I had dermatitis on my lids directly from the chemicals of the lash lift. I figured I'd tell Inna to give her an update on what the issue was, and that despite her mentioning that it couldn't have been the lash lift that caused it since this has never been an issue with other clients before, people respond to chemicals differently and it doesn't mean that a reaction couldn't happen. I noted that I would be writing a review to note my experience for anyone looking to get a lash lift, and that seemed to make her nervous because she continued to tell me that I signed an agreement about potential allergic reactions and that she asked me if I had any allergies - which she did, but I had no allergies to these chemicals that I know of. I mentioned that I wasn't blaming her for my reaction or accusing her, but told her that she reached out to me and so I figured I'd tell her what happened. She then asked me how could she know about any possible allergies, to which I responded by saying I wasn't expecting her to know and that I'm not trying to slander her business for an allergic reaction that neither of us anticipated and reiterated again, that she proactively reached out to me, so I wanted to give her the facts of the situation. I also told her I wasn't upset or mad at her about what happened, these things happen it is what it is, but her reaction to me initially telling her I had a reaction and her response to me saying that I'll be writing a review, really turned me off. Instead of initially responding to me by saying she was sorry or that this never happens, but she apologizes that I've been dealing with this or even suggesting a refund of some sort, she proceeded to try to tell me it the lash lift did not cause my reaction, asked me why I took so long to tell her about it, and then when I said I was going to write a review, she basically got worked up about it because she was afraid of me potentially slandering her business. I didn't appreciate that she was more concerned about how she was going to be perceived by current or potential clients from my review (where, again, I wasn't going to bad mouth her or her business or the actual results of the lift, more so my reaction to the lift and what can happen. She could have taken my feedback and, as a business owner, taken that for what it was and used that feedback how she liked, but instead she tried to basically say there is no way it could have been the lash lift that caused this and it was probably something that I had done. I don't believe that is good business practice, and as a business owner, if you're going to proactively text your clients asking how your services are, and they provide you with a response that is not what you expected, you have the responsibility to respond in a certain way, not in a way to make your customer feel like they're to blame for certain results and then basically dismissed. read more