I had a water heater emergency at my rental property after the bottom of the old unit apparently…read morefailed and caused a water issue. Since this directly affected my tenant, I needed the repair handled quickly, professionally, and at a fair price. I reached out to both Maeser Master Services and Dauenhauer Plumbing while trying to get the issue resolved. After comparing the estimate I received from Maeser with the final paid invoice from Dauenhauer, Dauenhauer ultimately earned my business. Their price came in a couple hundred dollars less, and I appreciated that I did not have to sign up for a monthly membership just to receive a better price on an immediate repair that needed to be handled right away. Dauenhauer replaced the old unit with a new 40 gallon gas water heater, and the process was straightforward from start to finish. The work was completed, the issue was resolved, and my tenant was taken care of. Overall, I was happy with the service, the pricing, and the completed replacement. Out with the old, in with the new. I would use Dauenhauer again for future plumbing needs.

Property Damage Caused by Improper Installation of Emergency Sump Pump…read moreI am filing this complaint against Dauenhauer Plumbing regarding significant water damage to my basement that appears to have been caused by the improper installation of my emergency (secondary) sump pump by their company. On Sunday, March 8, 2026, I noticed that my main sump pump was running continuously without shutting off, which was abnormal. Because I had a newer emergency (secondary) sump pump installed as a backup, I unplugged the main pump to prevent possible damage and contacted Dauenhauer Plumbing to schedule an inspection for the following day. On Monday, March 9, 2026, at approximately 8:30 a.m., I heard an unusual sound coming from the sump pump area in my basement. When I investigated, I discovered water forcefully discharging from piping connected to what appeared to be the emergency (secondary) sump pump system. I immediately contacted Dauenhauer Plumbing, and a plumber arrived within approximately 30 minutes and stopped the water flow. According to the plumber who responded, the emergency (secondary) sump pump had been installed incorrectly. He also stated that he found nothing wrong with the main sump pump. He initially believed the discharge line might be clogged and cut the exterior line to inspect it, but there was no standing water in the discharge line. The plumber then stated that he believed the underground discharge line might be broken and offered to arrange excavation. Instead, I suggested a temporary above-ground discharge solution to move water away from the foundation. The plumber went to Lowe's, purchased flexible piping, returned, connected it, charged me for the materials and labor, and then left. As a result of this incident, my basement sustained water damage, including: Basement flooring saturated with water Drywall/sheetrock wet Insulation wet Possible defect or damage to the main sump pump I have photographs and video of the incident and damage. I have also contacted my homeowner's insurance company, State Farm, and they advised me to begin emergency mitigation with PuroFirst. That process is currently underway. I have made multiple attempts to contact management at Dauenhauer Plumbing regarding this matter and have not received a return call or meaningful response. Given the seriousness of the damage and the fact that their own plumber acknowledged the emergency sump pump had been installed incorrectly, this lack of response is unacceptable.

Gets the job done and doesn't talk down to me. I feel lucky…read moreto have always had good service from Tom Drexler, both for large and small projects and service calls. I had a major MAJOR issue and repair several years back that they fixed, quickly addressed and within a couple days, rather than the couple weeks I was quoted by other providers. The costs across the several providers as I was getting quotes were all within a couple hundred dollars of each other (for a project known to cost more than $6k) but Drexler was also able to schedule it and get it done within the week. It was done quickly and well. And I have used them for most of my HVAC and plumbing concerns ever since. They have tried to up-sell me every time they come. But that is honestly something I have come to expect everywhere. They don't argue with me or push harder after I decline, though. Most of the time they speak to ME, the solitary female homeowner, but a couple times I've been asked if I need to call in my "husband" or other male partner when discussing specifics and money, which will SET ME OFF. Even if there is a male partner in the picture or in the house, it is MY HOUSE. You've been dealing with me the whole time, continue to do so. I will address it in the moment and make it awkward. But that has been the minority of the time. Still, it's gotta be called out. When I do correct, they roll with it and give me the nitty gritty. I feel established and generally well taken care of with Tom Drexler, so I will remain a customer unless something egregious happens.

Tom Drexler just came out and price gouged my fiance! wasn't there long, changed a capacitor and…read morecleaned the unit and charged her $1300. no cost of labor or price for parts on the invoice! then made her sign her invoice stating "once you sign this you give Tom Drexler the right to start charging you monthly to come and inspect your unit". She does not speak very good English nor does she understand what they were doing! I will never contact Tom Drexler again and my advice is that you don't either

I needed service to be done on my generator I had 1 guy come out do the work get it running and…read morelet me know it needed some kind of muffler. After a few weeks a 2nd man showed up had a ton of problems working on it told me it was pretty old and that it needed little boots on some wires. It never worked again and another guy showed after a couple of calls and a few weeks, he also had a lot of problems working on it and that it needed a bunch more work. I asked them to assess it before more is done, if it was old I didn't want to keep throwing money at it, they couldn't answer that.I was told to call in for info. 3 messages to the office I finally speak to a person who takes my info says I will get a call back. Now weeks later no calls , no working generator and nearly a1000 spent.

Beware! This company charged astronomical service fees. They did $32 in parts and my total bill…read morecame to $381. They charge the customer for a service run $65 (which the owner says covers their vehicle), time to your house in labor $110 hr, plus tolls if applicable. Tech was at my house less than an hour, I was charged for 2.5 hrs of labor. Owner tried to justify his deceitful tactics saying he pays his techs well. Correction, WE pay your techs well but most of us will never use you again. Therefore you will lose business and can't pay your techs. Not very business savvy.

Installed our original and a replacement generator a number of years later. Great reliable,…read moreprofessional friendly and on time service every time they have come to our house. We recommend Morris Electric Com highly! Above average customer service and expertise every visit. Prices seem reasonable. Pratte family

We are new to Elisabethtown, KY and new to having a generator and used Morris Electric from start…read moreto finish for a Generac whole house generator. They do all the work from utility marking to install of gas tank to special components for dryer and furnace. They really know there stuff! Professional, polite with great followup. We had zero surprises along the way. They were about $5K lower than local electrician. Outstanding and would use again should the need arise. Wish there was a ten star rating as our experience was that good!

I appreciate Payne Electric's quick response. Madison and Bill did a great job fixing my problem…read more They also gave some good advice. The service charge was very reasonable. I highly recommend this company for excellent customer service.

Very professional Did electrical repair that was needed,…read moredid not try selling me on things that were not necessary

My microwave plug had gone out. I have used Allen Electric for years so I contacted them…read more I was given a quote of $405.00. They said it covered the plug and breaker. So I asked if it turned out to be just the plug would it be cheaper. I was told no so I told them to replace breaker if I was already having to pay for it. i feel like I was taken advantage of and will not be using this company in the future. Shame on you, Allen Electric.

I couldn't be more pleased with Allen Electrical (Matt Rogers & Team)! Clayton & Matt were…read moreincredibly responsive and professional from the moment they arrived at my home this morning. I had a few different concerns--my kitchen lights were flickering whenever the washer and dryer ran, and I also had an outdated dimmer and old-style outlet setup in my living room that needed attention. The team quickly assessed everything, offered clear explanations, and provided a very fair on-site quote. They got right to work and handled everything efficiently. What really impressed me was how respectful and thorough they were--cleaning up after themselves, walking me through each issue, and making thoughtful, non-pushy recommendations for future improvements. As someone living in an older home, I really appreciated their attention to safety and their practical advice. It gave me a lot of peace of mind and didn't break my wallet -- happy to pay a little more for peace of mind when it comes to electric controlling my home & the potential safety concerns associated with electrical work. Thanks again, Allen Electric--you've earned a lifelong customer in me!

If you're looking for someone dependable with a fast response , fair price, excellent job highly…read morerecommend Legacy Electric

Worked with me and gave ideas to get the best results on materials, and placement. The job was…read morecompleted on time, reasonably priced, looked great, worked flawlessly. I definitely recommend this company.