We did not get ice cream but shopped in the attached Serendipity gift store. They have an…read moreimpressive variety of gifts and mementos and classy (and humorous) items. The staff was very friendly and helpful.

This review involves both Celtic Creamery and DoorDash…read more If you order from Celtic Creamery through DoorDash, be aware. My last two orders had major issues. On 6/4, my order arrived completely melted because the ice cream had leaked through a paper lunch bag after the containers weren't properly closed. I figured "mistakes happen" and let it go. However, my most recent order (6/23) arrived with only one of the three items I paid for ( on a $45+ order). I remember not too long ago when businesses took more ownership of problems like this. I know DoorDash can issue a partial refund, but that isn't really the point. I paid for a service and tonight when something went wrong, everyone just pointed somewhere else. The part I can't get past is that LITERALLY no one could tell me where the rest of my order went. Like, hello?! The driver said there were no additional bags. So I called Celtic Creamery and the guy on the phone said they had tried to tell him there were multiple bags as the dasher left (which I have a hard time believing when the dasher was a 5 star dasher with over 1k ratings.) But if that's true...then where did the other $27 of my order go? What surprised me even more was that NO ONE offered a practical solution. If the missing items were still at the shop, I would have gladly driven over to pick them up. Even something as simple as, "We're sorry. Come pick up the rest of your order, and here's a free scoop or a small gift card for the inconvenience," would have gone a long way toward keeping me as a customer. Instead, the conversation ended with little more than an apology and no real attempt to resolve what happened. A lack of ownership is what lost my business. While DoorDash shares *some* responsibility, these issues have happened with different drivers on multiple orders from Celtic Creamery, which makes me question the store's packaging and order verification process. If a business chooses to offer delivery, orders should be packaged securely and verified before they leave the store--especially when signature desserts cost $12 or more a piece. The ice cream itself is good. Our first order was excellent, which makes these last two experiences even more disappointing. Unfortunately, repeated problems with missing items, melted deliveries, and a lack of accountability mean I won't be ordering from Celtic Creamery again.

Disappointing Experience from a Long-Awaited Visit…read more As a longtime fan of the British show Escape to the Country, I was excited to see an episode featuring a family returning to the UK after starting a gelato business in Wilmington, NC. Despite living over 1,300 miles away in Texas, we have family nearby and made a mental note to visit their shop the next time we were in town. That opportunity finally came yesterday. We headed to the Riverwalk with high hopes and found the gelato shop easily. The area was bustling, thanks to a nearby conference, and there were a few customers inside. When we walked in, no one was immediately visible behind the counter--until a young woman popped up from behind it with a rather odd, suspicious laugh and asked how she could help. We told her we were looking at the menu board and needed a moment. As we browsed, she pulled out a sample spoon--not to offer us a taste, but to stick her head into the cooler, dig around in a container of gelato with the spoon (as if picking something out), and then eat from it. No gloves. No hand washing. All of this happened right in front of us. Perhaps this is their normal routine, but it was a major red flag for us. It raised concerns not just about what we could see, but especially about what we couldn't--like their broader hygiene and food safety practices. We made a polite excuse, left without ordering, and ended up at another nearby shop on the boardwalk. There, the first thing the employee did was put on disposable gloves before handling our order--exactly the level of care we expect from a food establishment. To say we were disappointed is an understatement. I really wanted to love this place. But after what we witnessed, we simply couldn't bring ourselves to take the risk.

Walked in on a Monday and the lady at the counter welcomed us and offered to help…read more We got a passion fruit (vegan) option and the hazelnut. $13 for three scoops total which is pretty pricy but this seems to be the average for gelatos. The ambiance of the shop was trendy and clean and it's right on the boardwalk so easy to eat your gelato right one the water.

Conveniently located on the Carolina Beach Boardwalk, this small ice cream shop offers homemade ice…read morecream and Italian ice! Order: mango Italian ice, and strawberry Italian ice. Flavors were refreshing. Not overly sweet.

Awesome spot! I'm dairy free & gluten free and hardly ever get to join in on dessert time with my…read morefamily but this place had so many options! Everything is so well labeled and the 3 ladies working were so unbelievably kind and informative. They encouraged me to try almost all the DF options and were excited to hear my thoughts. The flavors were super unique too, chili mango, honey lavender, etc and I honestly didn't think I'd like them but I loved every single one!! My husband was pretty pumped about the carrot cake flavor. We will definitely be back when visiting town. Thanks for making your place feel so inclusive!

This place ranks among the best gelato I've had. Great flavors, great consistency, really…read moredelicious. Awesome atmosphere out back as well with games and a cute patio. Will definitely be returning to this spot every time I'm in town. Flavors we tried: chocolate orange, coconut, caffe, tiramisu, pistachio

The Gelato is off the charts delicious and the staff is awesome!…read morePatio is very inviting but the FLYS are terrible

We enjoyed our visit here and the ice cream was tasty! The staff was so friendly and polite with…read moreour toddler while he ordered. My husband and I shared 3 scoops which ended up being the perfect amount for us. This is definitely more of a special treat spot because it's not cheap but it's such a fun place to visit every once in a while. Even though it was busy, the line moved quickly and there was plenty of outdoor seating to enjoy our ice cream. We'll definitely be back!

Was so excited to try this place but surprised how small the serving. We bought 2 single scoops and…read moreit cost almost $10. The cup was smaller than a kiddie cup. At first I thought they made a mistake. The taste was only okay. Staff was friendly and the atmosphere nice. .

I have had pizza all over the US and this is in my top 2 for food and the people that run it.read more

We arrive at this Italian restaurant and immediately decided to order the Napoletana pizza and…read morecannoli. The staff was incredibly helpful and provided us with recommendations. The restaurant was spacious with a lot of seating and tables to choose from, and bathrooms were clean. The thin crust Napoletana was incredibly filling and delicious, and the pistachios were also quite good. It was an enjoyable experience overall.. Highly recommend!

This place is so delicious! Italian Ice and soft serve sounds weird but it works so well together…read more They have so many cool flavors. You can do build your own or a favorite which is what we normally do. My personal fav is the strawberry shortcake which tastes just like those ice cream truck deserts. The PB+J is also great. They have indoor and outdoor seating with a garage door style opening to the patio with umbrellas and picnic tables. Definitely a great spot for the little ones to run around. Wish they were in Wilmington sooner. Hope we get a beach location soon!

This franchise is located on the right side of Harris Teeter (facing HT) with the indoor open to…read morecovered outdoor seating. I don't like Italian ice much, but with ice cream it is delicious. They have a menu of different concoctions or you can make your own. You could just get soft serve ice cream or Italian ice by itself. Soft serve ice cream is made in house. I was able to taste test the Italian ice before ordering. I I'd the build your own with a medium-sized mango italian ice, Bahama breeze (coconut, mango) Italian ice, and swirl ice cream of both vanilla and chocolate with added biscotti cookie butter crumbles for an upcharge. I liked that he put 2 layers with both of the 2 different flavored Italian ices in each layer so I didn't have to dig in the cup with my spoon to get to the other flavor. I wish I had a straw to drink the dessert because it melted fast. If you download the app, you can get a free treat and see their secret menu.

Amazing place! Came here to meet our friends and so glad we came! The cute little place has…read moregelato and food! I had the ham and cheese panini and it was delicious! I also had the berry and cream with strawberry gelato and am super satisfied! The prices were appropriate, place was clean and the staff is SO nice!!! Highly recommend this place and I cannot wait to come back.

The homemade gelato is delicious and it's fun for the kids to hang out too! Would recommendread more