It's really a great experience i recommend this to 10+ all though kids were using slur it's a fun…read moreexperience

Dear Altitude Trampoline Park Customer Care,…read more I am writing to formally dispute the handling of a $150 Altitude gift card I purchased for the North Attleboro location. After purchasing the gift card, the North Attleboro location closed. I recently attempted to use the remaining value at your Marlborough location and was told that the gift card would not be accepted. I find this completely unacceptable. I paid Altitude $150 in good faith for services that I can now no longer use because Altitude chose to close the location. I did not cancel anything, allow the card to expire, or otherwise forfeit the funds. Altitude accepted my money, closed the location, and is now refusing to honor the value at another Altitude facility. How is it reasonable for the customer to simply lose $150 because your North Attleboro location closed? I am requesting that Altitude immediately provide one of the following: 1. Honor the full remaining balance at the Marlborough Altitude location, or 2. Issue a full refund of the remaining gift card balance. I would prefer to resolve this directly with Altitude, but I am asking for a prompt response and a reasonable resolution. Keeping a customer's money while refusing to provide the service it was purchased for is not an acceptable outcome. don't call yourself a franchise then!

Nice little spot for your kids to jump around a bit, they have the mini square sections of…read moretrampoline, the space is NOT big, but for young toddlers and children it'll do for the area. There's a few video games in the arcade and they expanded their gatcha/ claw games. Now i must take notice i would rank 3.5 currently out of 5. A couple things we did notice is I'm sure most places dont clean the foam pits regularly, but they def are a bit sticky, (yes i know kids and all) but they have empty bottles and trash in there haha. The little games that are setup in there like the toss the ball in the holes game, doesn't work and someone tossed blocks in the ball return slot. The score doesn't update, but the timer works sometimes. Could use some more maintenance in the trampoline park. They do have a few bday rooms for parties which is cool and they have pizza menu basically catered for packages with game cards. There is one terminal you can reload cards with or ask the front. If you lose something in the park, they are not responsible, not sure if they'll actually help you find an item or get back to you later if let's say you lose your keys / phone in the pits, but i would say be careful with your belongings. Staff is fine, never had issues when bringing the kiddos here. Easy setup, time goes by color wrist band and they announce when that color band's time is up.

Space Zero has been opened at SSP for a while but today was the first time I've stepped foot…read moreinside. They are a trampoline park with kid sized trampoline squares, so I'd say great for children under 10, way smaller squares than Skyzone/Launch/Altitude. They also have an arcade area where you can find a bunch of claw machines with cute stuffed animals. I ended up having great luck with the claw machines & won 6 stuffed animals in a row, with 1-3 tries each! Left a happy gal ;) I'd imagine Space Zero to be a great place for kids birthday parties. They've got two private rooms in the back & also have two bathrooms. Note: the play area is pretty dirty... employees do not make an effort to cleaning anything, foam pit doesn't get replaced... VERY STICKY & moist. Foam pit contains a lot of junk, such as half full water bottles, socks, bracelets, etc. I've actually never seen a dirtier foam pit to be honest, but my 4 stars is for the claw machines :)

Beware, these memberships are hard to cancel. The 6-month or 1 year memberships will continue…read morecharging even after those time periods. They will reference the contract but this stuff is buried and they don't explain this to you when you sign up, just like a gym membership. Keep an eye on your credit cards folks and call before the time period to cancel. Here is the phone number. 800-960-4778 ext 4

Space was clean, including bathrooms. Staff was present all around, supervising and answering…read morequestions. Lots of entertainment options for kids and adults alike. The one thing that would make this place perfect, is an improvement in the food from the cafe they run. Taste was average but the pricing was also average/low(compared to other places). All around, a great trampoline venue.

An employee with BLUE HAIR approached me multiple times in a confrontational manner. First, she…read moretold me her manager had instructed her to speak with me. She later claimed I had signed a waiver stating I could not record. After reviewing the waiver I signed online, I found no such policy. She then returned and said she had just read it on the computer and wanted me to come to the computer with her. I declined because I had already reviewed the waiver myself. After these interactions, the employee continued walking around me, repeatedly looking at me and giving me dirty looks. Her behavior made me feel singled out, intimidated, and uncomfortable. Instead of de-escalating the situation, her repeated interactions increased my concern. I called to report what had happened and was told someone would contact me. More than an hour passed without a response while I was still at the facility. During that time, the employee remained there, which made me feel unsafe leaving. I became concerned about whether she had access to my personal information or information about my vehicle. I do not know whether she does, but the situation caused me significant

Follow Up Review Response: I see the business responded to…read moremy comment and I applaud and appreciate them being responsive to feedback. I do want to reiterate that my experience could have gone very differently with a "I'm sorry that there was confusion about when you'd be able to access the room. I can see how that might be frustrating. We will do everything we can to get you access to the room as soon as possible." Nothing like this was ever said. We were told the room is in use and the room is being cleaned and then we were admitted. We were admitted before the stated contract time but the reason I choose to still provide feedback about the experience is b/c while contract language says "jump time 1-2, room time 2-3" there was also email guidance about what could be brought in and how access to the room could be granted upon arrival to decorate and set up, which lead to my confusion. Also EVERY other party we have attended there and I'd say it's over 5 we had access to the room no fewer than 30+ minutes prior to "room time" or before the end of "jump time" however you want to phrase it. There's a difference between being contractually "in the right" and providing quality customer service. It's true it said room time 2-3 but it did not say no access will be provided to the room prior to that time and did have conflicting guidance in emails about access to decorate, etc. Lastly, based on the comment about being dissatisfied with the outcome, I want to be clear the only "resolution" or "outcome" I was looking for was room access, which we eventually received and we expressed our appreciation for your party planner with both words of gratitude, tip, and assisting her in getting all the items upstairs. But the outcome we never received, which appears we won't, was an acknowledgment of our feelings or even a bit of empathy for the confusion we had and the frustration we felt. Maybe it was entirely my fault to misunderstand email language about set up and base my expectations on past experiences, but all it would have taken was a simple "I'm sorry there's confusion. I see how that could be frustrating. We will do what we can to get you access as soon as possible." That's all I needed...

Good but a bit crowded and they honestly allow too many kids in at once. Depending on the patrons,…read moresome kids are aggressive in a way that makes it a bit challenging if you're there with young ones. Still, a nice way to spend a rainy day. It's a bit pricey, but you get jump time and arcade time build into your fee.

"I ain't the worst that you've seen Ah, can't you see what I…read moremean? Ah, might as well jump (jump!) Might as well jump Go ahead and jump (jump!)" (Van Halen) If you think your little darlings would like to jump on mini trampolines, climb on ropes, walk on a balance beam, swing on rings, soar from the rafters on a zip line, smash each other with foam battle sticks, scale an arched wall, and just run around like a horde of demons -well just head on over to your closest Launch. Oh, and they have a game arcade with prizes, and a snack bar too. They have 30 locations across the US with 6 in Massachusetts. We visited Launch in Framingham, MA yesterday, and it was incredible. We made our reservations online and reserved an 11:00 slot on Sunday morning. Considering there are trampolines involved, you'll have to sign a liability waiver, either online in advance or at a kiosk when you arrive. A one-hour session on the play area costs $30. The time limit is monitored by specific colors on your wrist band, an overhead board that lists the remaining times for each color, and a team of roving attendants. We took our grandchildren there and quite a few other families did the same. By the time their session had expired, the place was packed and the decibel level inside matched the roar of the Artemis rocket. Our grands LOVED their visit and never stopped running around and taking on new physical challenges. The big child population also equaled a big parent/guardian population, and I observed that folks would congregate in the middle of the walkways drinking their lattes and effectively blocking other adults who wanted to track what their kids were doing. Some adults seemed to abandon their parental diligence in favor of social chit chat, and I saw one little boy who was crying terribly, looking for his mother who was otherwise socially engaged with her buddies. One last thing -at about the half hour mark, the lights inside the complex dimmed significantly. I thought it was a power failure, but when I asked one of the attendants, he said it was planned and designates regularly scheduled "Dark Time". I found it to be a negative since it made tracking your kid's whereabouts more difficult throughout the maze of activities, and I also felt it was dangerous because the dim lighting made it tough to see the dividing line between the walking paths and the drop into the various pits (at least the pits are padded with foam cubes). We also enjoyed the arcade games and grabbed a chicken nugget and French fry plate to share on the way to our next activity. I thought the food was pretty good by the way!

Had an amazing day date filled with fun! Can't wait to come back. P.S. Let her win--it makes the…read moredate even better!

We came here for the first time for GoKarting for Father's Day and had a great time!…read more It is a bit of a loud environment but the tunes playing were enjoyable. Even though we signed waivers in advance there was a computer snafu and they had to redo them for our whole party making the check in a fairly long process. In general the communication/ process for getting ready and starting the GoKarting didn't feel super smooth as the passenger but you could tell the staff was organized and knew what they were doing. They were also super flexible when one round they accidentally had child settings on some of our karts and let us redo the round. The go karting was super fun and it was great that we got to do both tracks. Special shout out to manager David. We had dressed up as our dad from various eras for Father's Day and he loved our vibe so much he offered us a free round of virtual darts! The darts were fun although not as thrilling as the GoKarting, kinda similar vibe to bowling. Overall we had a great time go karting and staff was super pleasant and helpful, would recommend.

Staff was rude and unfriendly. Irritated to have to help me…read moreunderstand their process. Staff was inconsistent with following rules. No where to put coats or sit for the parents.

Uh well it smells like sweaty old men in the trampoline park but lets be real every trampoline park…read moresmells the same. Also too many little kids running around which can be annoying but is fine. Employees can be rude sometimes but honestly not bad for a trampoline park. Pretty valid

Yelp post on Fun City!…read more Absolute Perfection for a Large Group Celebration! My husband Dave and I highly recommend Fun City Trampoline Park in New Britain! To celebrate the incredible reading and writing progress of our students, the Lauren E. Avezzie Charitable Foundation treated 22 enthusiastic Grade 2-5 superstars from our Room 102B FaceTime Reading Class to a high-energy hour of pure joy right in their hometown. These bright kids did it all! They flew high on the trampolines, tackled the ninja obstacle course, challenged each other on the Slam Ball court, and tested their balance on the beams over the soft foam pits. They also conquered the zip lines, tire swings, ropes course, and climbing rock walls, ending the session with a spin through the arcades and massive slides. ‍ Because "it takes a village," we were absolutely thrilled to see so many Lincoln Elementary School parents, grandparents, aunts, and uncles show up to cheer on our readers. Watching the families, our two dedicated teachers, and our wonderful school principal, Gina Cavallo, cheering the kids on from the sidelines and in the party room was truly heartwarming. It beautifully reminded me of this quote: "Children need the freedom and time to play. Play is not a luxury. Play is a necessity." -- Eleanor Brown A massive "hats off" to the Fun City manager, Victor, and his phenomenal staff! They truly went the extra mile to ensure that our students were safely enjoying the trampolines and that their pizza party and award ceremony ran seamlessly. Fun City generously provided delicious pepperoni and cheese pizzas, water bottles, ice cream, and a $5 arcade gift card for every single student. Thank you, Fun City, for partnering with us to make learning--and celebrating success--so incredibly meaningful! We will definitely be back.

This place is a super nice and insanely busy trampoline park. I've been to every park in southern…read moreConnecticut and this is by far the most extravagant. There are tons of different options for kids of all ages. There are slides and rides and insane stunts. Bathrooms are clean with a lot of soap and paper towels. Pricing is good considering some of the places I've been to.

What a great find! It's the perfect indoor play arena for kids under 10 years-old. We took 2, 5…read moreand 9 year-old grandkids. The older two were able to explore different areas and play independently, for a change, meet other kids, while parents and grandparents could either supervise from a distance, or play and interact with the kiddos. Bonus - adults and "crawlers" don't have to pay admission! There is a cafe, and outside food is not permitted, outside drinks are allowed. The staff was very helpful, and I constantly saw them cleaning various areas. Don't forget to bring socks for the entire family, and have some fun!

Took the kids to Off The Wall Kidz and honestly--we loved it! Total win for some indoor family fun…read more It's super kid friendly (like, I wasn't stressed the whole time, which says a lot), and there's so many things to do that my kids were happily running wild for hours. The play areas are fun, creative, and actually really clean, which was a nice surprise. You can tell they put effort into keeping the place nice, and that goes a long way. If you're looking for a fun place to let the kids burn some energy, especially when the weather isn't great, this is such a good option. Definitely adding it to our list of go-to spots for local fun!

This place was huge and PACKED. I prefer smaller parks like Altitude in Merrimack especially…read morebecause this place didn't seem to have much control over the spaces or monitoring of behavior there were much older youth in spaces with little ones and frankly the entire place seemed like chaos. The stars come from some of the unique spaces: climbing wall, super sized building blocks, playscape with steep slide etc. We were there for a birthday party and the party room was tiny compared to other places though all those rooms are too small. We probably wouldn't return here over other options.

Nova has so much variety compared to other trampoline parks. It has two different multi level…read moreplayground climbing areas with slides, a ropes course, mini arcade, rock climbing wall, toddler play area, ninja warrior space, balance beams over a block pit, zip line, and so many trampolines. The place is huge and clean. We've come here 6 times in the past year, and our kids love it. Plus the prices are very reasonable. We also hosted a birthday party which was very good value in our opinion.