I've been coming here for a couple years. They have high capacity washers and dryers. Every worker…read morehere is friendly and helpful. The machines are top notch and there are some low traffic times. I come here probably every two weeks. I have a dog so, towels from the beach my bed clothes every time and some rugs are my regular items that I wash here other than my personal laundry.

I used to really like this laundromat. When I first started coming here (when they just got all…read morethe new, efficient machines), it was reasonable and the older woman who worked the morning shift was super nice. I always liked coming here to see her. After she stopped working there, anotjer nice older woman took her place. She was always helpful when the card reader didn't work and she would assist me. I just popped in today to do my bulky bedding, and I was treated rudely by a younger female employee. She saw me struggling with the card reader and didn't offer any assistance. I finally was able to get it to read my card on my own. After I loaded the card, I had to pee and asked if her if I could use the restroom. She said snappishly, "The key is on the desk". I went to the desk, and couldn't see a key (as it was under the rabbit stuffed animal Keychain). She saw me looking for the key as I was only a few steps from her. I reached for something that looked like a key and she said rudely, "No. Not that"!!! The key is the rabbit". Why didn't she just say that in the first place, or hand me the key like a normal person/employee as she was steps from the counter. The other issue I have is the prices have drastically increased. The large wash went up to $10.50 (at least a few dollars more than when I first started coming here. The dryer has increased from 25 cents per 10 minutes to 90 cents/10minutes. I'll find a laundromat that has nice employee before coming back here! The only reason for the 2 stars is that the wash and dryer machines are quick and you can get in and out in am hour.

This is by far one of the best laundromats I've ever been to! The facility is always incredibly…read moreclean, well-maintained, and welcoming. The staff is amazing--friendly, helpful, and professional. A special shoutout to Bonnie, who always goes above and beyond to make customers feel welcome and taken care of. The machines are clean and work great, and the entire laundromat has a pleasant atmosphere. It's clear that the owners and staff take pride in keeping everything spotless and running smoothly. If you're looking for a clean, safe, and friendly place to do your laundry, I highly recommend this laundromat. Five stars all the way!

Bonnie was very helpful, I was in there trying to wash my clothes and my towels and I was swiping…read moremy credit card and it kept saying authorizing maximum reached, every machine kept saying that. Bonnie explained it was the machine and not my credit card, she helped me cash my dollars for coins and helped me with the dryers. Thank you Bonnie for being so helpful. I'll keep coming back to this laundry mat because it's kept clean and the attendants like Bonnie make a huge difference. Great customer service!

Wow, this place was terrific. I apologize. I don't have any photos, but trust me when I say that it…read morewas clean, organized, and the staff was so friendly and helpful. I highly recommend this place. We came here when our dryer was still being delivered, but we would totally use them again if we had a whole bunch of laundry that we needed to do in a short time frame (we've got three very active kiddos so laundry is a huge part of our life)

My friend is a regular customer here and has always been impressed by how clean and well-managed…read morethis laundromat is. The other day, after doing his laundry, he thought he had left his tablet behind and was in a panic. He returned to the laundromat, didn't find it, and called the number that was posted. He had to leave a message, not expecting much. Within JUST a few minutes, the owner called him right back. The owner spent over an hour on the phone with him, reviewing security footage, identifying him on camera, and even sent, via text, 17 video clips so they could trace what had happened. By reviewing these video clips, they saw that it had been tucked into his laundry basket the whole time. What stood out most wasn't just that the tablet was found--it was the genuine care and concern the owner showed throughout the process. He went above and beyond what one might expect in this situation. It's so refreshing to find a business owner who genuinely cares about helping their customers. That kind of empathy and service is something you don't forget. Highly recommend!

Back on the prowl to do my laundry...well I decided to stop by here at 0600 hours. What a pleasant…read moresurprise it's clean and the attendant shows up at 0700 on time very friendly staff. The machines are great and reasonably priced. It was my first time so I used the rear dryers later discovered they are the quick dry perhaps a little pricier but they dried quick and good. I do not recommend you switch as I did cause I sure don't want company when I do my laundry. Thank you

Decent concept, but the execution needs work. Unfortunately, most of the washers were out of order…read morewhen I came in, which made it frustrating to get anything done. The Bluetooth feature is a cool idea, but it only kind of works -- sometimes it connects, sometimes it doesn't. Also, the washer door seals looked pretty gross and could definitely use a deep clean. That's not something you want to see at a place meant for cleaning your clothes. Overall, it's convenient if everything is working, but maintenance and cleanliness need improvement. Hoping they get it together because the potential is there.

The establishment is smaller than the one I usually frequent. The prices are double what I usually…read morepay for for the same size machine. I over heard some people chatting that the machines sometimes eat some quarters without counting that quarter (I usually count my quarters but was fairly highly lazy today). It cost me $30 to do laundry today instead of my usual $20 max. I might come back on an earlier time, if I do t feel like driving 4 miles to my usual spot.

I like their big machines that have like 7 loads in one. There's always people working there trying…read moreto clean the machines as well. I have no problems with this place

Gavin went above and beyond with his customer service. I accidentally used too much detergent, and…read moremy clothes were full of soap. Without hesitation, he kindly offered to re-rinsed everything for me in the back at no charge. He even offered to clean up the overflowing soap mess, even though it was my mistake. His kindness, patience, and willingness to help turned a stressful situation into a positive experience. . Thank you again--I truly appreciate your help, and I'll definitely be coming back!

Overall, Lucy's Laundromat is a solid spot to get laundry done, and I'd definitely come back. It's…read moreconvenient, has a good selection of machines, and I can see why it gets so busy. That being said, I came on a packed Sunday morning and quite a few of the machines were out of service, which made things difficult with the amount of people there. The space also feels pretty tight when it's this busy, and I didn't see anyone actively cleaning or keeping up with the facility despite the heavy traffic. One thing I did want to mention: one of the largest machines directly in front of the entrance had a very strong urine smell when I opened it. Obviously, I understand something like that could be completely outside of the laundromat's control and could have been caused by a customer, but I figured it was worth mentioning so management is aware and can hopefully have it checked and sanitized. I also understand Sunday morning is probably one of their busiest times, so I can give them some grace. If more of the machines were consistently working and there was a little more attention to cleaning during peak hours, this could easily be a 5-star spot. Despite those issues, I still had an overall decent experience and would definitely come back.

The best laundry wash and fold or regular laundry services in Newport Beach. You are literally…read moreacross the street from the beach. You are literally 100 steps away from Sancho's tacos from the bank from pavilions prime location, clean parking in the back cameras. I absolutely love it here and I could easily do laundry at home lol but it's just not the same experience. in other words I'd rather come here to my laundry‍ and if you have to make a phone call or text they are immediately responsive if there's no attendant available on site

Risk your clothing to be bleached!!!! I never use bleach…read morein public laundry machines, hoping the soap and intense heat is enough. Dryers are always eating your dollars, but once I emailed their customer service, I always got the refund within a few days, few dollars lost on some of the fryers I never asked for refund on. Using a laundromat isn't always the best scenario I am realizing. Just moved and hadn't had time to get a new dryer hooked up.

The facility is clean which I appreciate, however, I will say it is not the most affordable…read morelaundromat for the quality. When I used the machine for change, it gave me some false quarters - therefore I lose out on being able to use those quarters for washing or drying. The large machines kept dropping water making the floor wet and many of the dryers and triple load machines are out of order. The dryer filters also do not seem to be cleaned out often. There were no paper towels as well. I found parking easily and got here at a good time because only two people were here and it quickly got busy. Due to many machines being out of order, a few people had to wait a bit before they can wash. Overall, it was okay. Not the worst but also I wasn't pleased by my experience.

I put my clothes in the dryer and came back in to check on it and the dryer was on but it wasn't…read morespinning and it was just shaking and wouldn't work, i still had 30 minutes left on my drying time and i was looking everywhere for a worker to help me and i knocked on all the doors there's no owner or worker or anyone to help in sight i was waiting for almost 2 hours. and there's no way to get my money back

100% recomendada me gusta mucho venir aquí porque tienen muy limpio las lavadoras el baño esta muy…read morelimpio se respira muy bien el ambiente y la señora Natalia es demasiado amable atenta cuando ocupamos ayuda ella esta dispuesta para ayudarnos Natalia es muy limpia se la pasa limpiando las lavadoras por eso me gusta venir aquí la recomiendo

Nice establishment very clean. People are friendly not that expensive and I got to hang out there…read morefor a little bit after my finishing the load of clothes and I discovered an Irish pub so I get to go wash clothes and have me a drink and enjoy my Saturdays there at this place stay positive pay

Our washer broke and it was going to take a few weeks to get our new one so we needed a reliable…read morefluff and fold service. No local laundromat provided this service so we needed to find a pick up and drop off service. OC mobile came through! The pick up was quick, turnaround was fast, and the laundry was impeccable! Better than when we'd wash at home lol we liked it so much, we did a few rounds before our machine came in. Now we use them for bulky items, like our king comforter. Great business great service! Definitely recommend.

I really hate doing laundry and OC Mobile Laundry took such a huge load off of my to-do list. I…read moretried their services for the first time this week; I took advantage of their free pickup/delivery (please tip the staff!! they are amazing!) and set a laundry bag of dirty clothes out per my pickup schedule through the site. I had my clothes back, beautifully folded and neatly placed in plastic bags that were contained in my laundry bag the next day. Totally going to use this service more regularly especially since booking is easy. Thank you!